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Business Profile

Holding Company

Southern Home Services
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Southern Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Home Services has 55 locations, listed below.

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    Customer Review Ratings

    4.74

    Average of 1,294 Customer Reviews

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    Review Details

    • Sergey S

      Date: 10/18/2022

      Sergey S

      Date: 10/18/2022

      Nice people in the field and good quality work, but since the company was acquired by Southern HVAC the prices seem to have skyrocketed. They installed our new HVAC system less then 7 years ago. It failed and we called them again. After testing it was determined that the compressor needed to be replaced, luckily it was still covered by warranty. However, just the 3-hour job by a single tech costed nearly $3K, that's a $1K/hr. BTW, the national average for this job is about half of this and this one had the parts under warranty... It took multiple calls over 2 weeks just to get a response from a service manager who basically gave a list of how many steps goes into repairing this problem. We called the manufacturer and were told that the service company will file paperwork to get reimbursed for the parts that are under warranty. It seems like the plan for the company to pocket that money as well, as they never mention us getting reimbursed for the parts. Won't use this and the other companies owned by Southern HVAC.

      Southern Home Services

      Date: 10/19/2022

      Hello Sergey, thank you for your feedback. We'd love to investigate this but we are unsure which location you worked with. Could you please provide this information at your earliest convenience, and we will be in touch with the location to discuss your concerns and resolve this issue. Thank you.

      Sergey S

      Date: 10/19/2022

      Fox Service Company in Austin TX

      Southern Home Services

      Date: 10/28/2022

      Hello Sergey,

      As stated above, our service manager and several other team members have contacted you to discuss your concerns regarding the charges made and the warranty for parts in your replacement. We also communicated that there was no available rebate for the services you contacted us to perform. While we sincerely apologize that you have not had the best experience regarding our services and pricing, we do strive to provide the best service and most affordable solutions to all of our customers. We would like to issue you a complimentary 1-year agreement as an added benefit to your purchase or a 10% discount as an amicable compromise. We truly value our customers and their experiences with us and we hope you will consider our efforts to address your concerns.

      Thank you.

      Sergey S

      Date: 10/28/2022

      Hmm... Less then 7 years ago you installed a brand new Bryant HVAC system. Then you replaced a compressor charging us $1K/hr and now you offer 1-year agreement and 10% off as a compromise? Is it the same 1-year service that we already paid $199, to get 20% discount on labor that we were sold along with this overpriced job? Really don't see how this is any compromise...

    • Kirby M

      Date: 10/17/2022

      Kirby M

      Date: 10/17/2022

      ME Flow was at my doorstep within an hour of my call. Two courteous and knowledgeable guys had diagnosed my problem and replaced my faulty step-down valve within another hour. Awesome work guys! Thank you, ME Flow!

      Southern Home Services

      Date: 10/19/2022

      Thank you for trying our plumbing services and sharing your satisfaction with our plumbers, Nii and Kelvin! Please reach out to us anytime for plumbing or HVAC. Have a great day, Kirby!

    • Robert L

      Date: 10/17/2022

      Robert L

      Date: 10/17/2022

      Compotent,courteous , helpful &friendly Technician was punctual & thorough and answered all questions

      Southern Home Services

      Date: 10/19/2022

      Thanks for sharing your experience with our service technician Lincoln! He will be pleased. Have a great day, Robert!

    • Rene G

      Date: 10/11/2022

      Rene G

      Date: 10/11/2022

      They were able to get me a tech quickly and service was professionally done.

      Southern Home Services

      Date: 10/19/2022

      Thanks for the lovely review! Have a great day, Rene!

    • Jim O

      Date: 10/10/2022

      Jim O

      Date: 10/10/2022

      As always, prompt, courteous and efficient. Gave great advice and didn’t rush

      Southern Home Services

      Date: 10/19/2022

      Thanks, Jim, for sharing your 5-star experience with our team. Greatly appreciate it!

    • Tim L

      Date: 10/09/2022

      Tim L

      Date: 10/09/2022

      We always rely on M.E. Flow for our heating and cooling. They do not disappoint.

      Southern Home Services

      Date: 10/10/2022

      Outstanding! Thanks for sharing, Tim!

    • LJ R

      Date: 10/08/2022

      LJ R

      Date: 10/08/2022

      This is a wonderful company with wonderful employees who are passionate about their work and diligent in finding and fixing problems.
      Your tech who came out to help was diligent and gracious. Happy to have you as “my HVAC” company! Happy to recommend this group!

      Southern Home Services

      Date: 10/10/2022

      Thank you for your outstanding recommendation! Lincoln will be pleased to hear of your satisfaction with his work on your heating system. Have a great day!

    • Bruce W

      Date: 10/06/2022

      Bruce W

      Date: 10/06/2022

      We always appreciate Scott’s thorough and friendly service during semiannual heating and cooling system checkups.

      Southern Home Services

      Date: 10/10/2022

      Scott will be pleased to hear he was mentioned in your review. We celebrated Scott's 25th year with M.E. Flow this past month. He has quite the following from our Winchester service area. Thanks for sharing!

    • Erik H

      Date: 10/06/2022

      Erik H

      Date: 10/06/2022

      We have been using M.E. Flow for many years. Specifically, we appreciate that we are able to request the same technician season after season, and he has done a great job maintaining it over the years.

      Southern Home Services

      Date: 10/10/2022

      What a compliment to David for being requested! Thank you for supporting our local company. Have a great day, Erik!

    • Barbara B

      Date: 10/05/2022

      Barbara B

      Date: 10/05/2022

      I returned home from a long trip to find my kitchen sink backed up, and unusable. ME Flow sent Jamey Mellott out the very next day and he fixed it. What impressed me was how careful he was in my home - quiet, neat, and clean. I then asked him about some other plumbing problems I was having and he gave me excellent advice. He did not rush me into giving ME Flow the business, but I have followed his advice and have scheduled some long wished-for improvements to my kitchen and bath. Thank you Jamey!!

      Southern Home Services

      Date: 10/10/2022

      Thank you for sharing your satisfaction with our plumber Jamey! He will be pleased with your review. Have a great day, Barbara!

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