Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and was pre approved for an apartment in Brandon, FL (Lakewood Shores) I was under the impression this meant there was an apartment available and would move forward. However that was not the case at all. With no communication my application was out on hold because there was not an available apartment. I contacted the property and customer service at concord rents and both said we don’t know how long the waitlist is. I need to move by the first of next month. Finally I was contacted about an apartment when I requested a refund of the 300.00. But everytime I call or email I get NO response. I’ve had to secure a different apartment because of the lack of communication. Now no one will contact me to refund my 300.00. Absolute worst experience. Now it’s time to move and I need my 300.00 back! Very bad business practices.

  Business Response

  Date: 05/17/2023

  We sincerely apologize for any inconvenience you may have due to
  no contact.  At ******** ****** Apartments, customer satisfaction is
  something that we take very seriously and anything less than ensuring you are
  completely happy is unacceptable. We have completed your request for the
  $300.00 holding fee refund. If you still have any questions or concerns, please
  do not hesitate to contact us.

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 180$ in fees at osceola bend apartments, they do not answer calls, the lady at the front desk locked herself in the office and ignored not only me but other residents and future applicants. I would like a full refund and for action to be taken on osceola bends part, they can’t have such an unprofessional as the face of their community. Also, update the contact numbers since they go straight to voicemail.

  Business Response

  Date: 05/05/2023

  At this time we see that the applicants began the online application process, however applications were not completed.  The application fees are in process of being refunded.

• Initial Complaint

  Date:04/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since no one at ******** **** Apartments want to answer my emails or phone calls, I am forced to file a complaint here. I applied to ******** **** Apartments on Friday March 31, 2023. Paid the $90 application fee and the $350 "holding fee" under the impression they had availability through ****************. I got pre-approved and was sent an email on Monday 04/03/2023 stating I was placed on a waiting list because there was no units at this time. Confused, I contacted Luz at ******** **** Apartments through email asking why is there a wait list if the website stated availability and when would a unit be available. All she wrote back was 'no at the moment". I emailed her again and she said there is a ONE YEAR WAIT LIST!!!!! WHAT?! I do not have one year to wait for an apartment. I need to move now. I have kids and been living with relatives for almost 10 months. I don't understand how you guys process applications with no availability and do not mention that to applicants. I would like my holding fee refunded since there's nothing to hold in the first place and I need the money to apply elsewhere. I hope this company fixes thier issues. Do not let people apply if there is no availability. Close off the website until you have units available. It only makes sense. At this point it seems like you guys take peoples money and force them to either wait because you won't refund or force them to cancel the application and keep the "holding fee". Truly a disappointing experience.

  Business Response

  Date: 04/11/2023

  Refund has been requested for all paid fees.

  Thank you,

  Ilusion S******

  ******** **** Apartments

  Customer Answer

  Date: 04/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in July nothing was move in ready the wall was dirty 2 room doors had holes in them the blinds were falling off carpet had burns the carpet was not cleaned the apartment smelled like poop and urine that was left in the toilet the toilet was not fixed until September it was left in the toilet the whole time washing machine did not work I was gave a $25 gift card because the apartment was not clean the dining room sliding closet doors was hanging off it had trash all at the bottom floor the doors would not lock the window screens was hanging off bent with holes in them I moved to Florida, transfer my job ,drove over 300 miles to a new apartment and lost my savings , my job , because of this as a single parent this put me and my kids in a very harsh situation . It was always dog poop by the apartment door or when leaving or returning my kids was stepping into dog poop also upon being approved the rent was $1047.00 for market base rent unit once moved in the rent changed to 1387.00 which I would not have been eligible because my income would not have meet the requirements I was being overcharged

  Business Response

  Date: 03/31/2023

  All
  move-outs are processed at our corporate office. With that being said, the
  move-in inspection is compared with the move-out inspection. If there are any
  damages and/or the apartment is in need of cleaning or etc.., per the lease
  agreement there will be charges. If you have questions or a dispute regarding
  your move out statement, your objections must be mailed within 15 days after
  receipt of the disposition to:  Collection Department, PO Box 940729,
  Maitland, FL 32794, PH: 866-659-0110. 
  
  While
  you were living at ******* ******, I do see that you made some complaints. I
  reviewed your resident filed and I see that the Senior Community Director
  addressed the complaints.
  
  Sincerely,

  ConcordRENTS
  Representative

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  Last December I traveled overseas. Since I was going to stay out of my apartment for over three weeks, I sent and email to the leasing office management in case there was an emergency, and there was need to enter my unit. I took my garbage out the day that I was traveling since my lease stays that garbage has to be taken out regularly. The trash compactor was full, but I managed to put my trash bags in it. Apparently, one bag fell slightly over the trash compactor but did not fell on the floor. When I came back from vacation, I found a letter on my door advising me to pay $50 fine for improper trash disposal. I reached out to the Director of my community, and explained her that I usually return my garbage if it is overflowing, but I was leaving the country for a long period of time, so I could not return the garbage to my unit. She disregarded my explanation, and added the fine to my rent amount. I have the emails between her and I, and I also have pictures and video of the trash compactor being overflowing at least once a week. All I am asking is to get my 50 dollars reimbursed. They want the tenants to take out the garbage regularly, and take the garbage back to their apartment if the trash compactor is overflowing. They can not not have a cake and it too. I have contacted Concord Rent office, but corporate managers have not reached out to me. I appreciate your assistance in this matter

  Business Response

  Date: 03/24/2023

  Our community prides itself on the attractive appearance of the
  neighborhood and common areas for our resident’s enjoyment.  We have policies in place for the proper
  disposal of trash within the community. 
  Concord Management provides a resident handbook to residents with their
  lease signed upon move in and each renewal, which outlines our trash policy.
   It clearly states, that, “all trash is to be placed in bags and all boxes
  are to be flattened before being placed in the dumpster or compactor.  If a dumpster or compactor is full, please
  return after the container is emptied, and do not leave trash outside of the
  dumpster or compactor.  For compactors
  that are full or inoperable, call the emergency phone number provided so the
  issue may be promptly addressed.” While I understand that returning home with
  your trash can be an inconvenience however, we do consider an inoperable
  dumpster or compactor an emergency and our on call maintenance team will
  respond to all emergency calls upon being notified.   Additionally, as outlined in the resident
  handbook, improper disposal of household trash anywhere on the community
  (including trash left outside of front doors, by the dumpsters or compactor
  areas, placed in receptacles located in picnic and mail areas or pet station receptacles)
  may result in a fine.  These fines are
  assessed to any resident that violates this policy.  Unfortunately, we are unable to refund the
  trash fine assessed to your account. Thank you for understanding the importance
  of keeping our community clean.  

  Customer Answer

  Date: 03/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Hello, 

  
  

  I do not accept Concord Rent response to my claim. It is sickening that a corporation takes advantage of low income communities by profiting from issues that its poor management is creating when it comes to tenants properly disposal of garbage. Concord Rent is not addressing the issue of the low income community to benefit its tenants. On the contrary, it is fining at leat 20 residents 50 dollars weekly. This practice creates a revenue of at least 4000 dollars monthly for Concord Rent, which represents at least 48000 dollars yearly. If Concord Rent really care about low income tenants, it would be addressing the issue by providing a bigger trash compactor. Forcing residents to keep garbage inside their until the trash compactor is empty is against the lease, which states that tenants must take garbage out regularly. 

  
  

  As I explained to management at ******** Club Apartments, I was going on vacation overseas for over three weeks, so I was not able to return the garbage to my unit because I was departing that day. Management knew ahead of time about the dates on my trip. Concord Rent can not have a cake and it too.

  
  

  If Concord Rent does not reimburse the 50 dollars fine, I will file a claim with the Small Claims Court. I will let the judge to say the final word. I am positive that after reviewing the pictures, videos, emails,  and other proofs that I have,  the judge is going to rule in my favor. 

  I am submitting recent pictures of how the trash compactor looks pretty much every weekend. Also, I am attaching copy of my boarding passes, so it can be corroborate the day I  disposed my garbage,  was the sate I was leaving town.  In addition,  I am providing the picture  that was given to me by a member of the ******** Club staff, that contains "my improper trash disposal,"and a letter. I hope Concord Rent does the right thing for the sake of its reputation, and sake of their low income tenants, 

  
  

  Sincerely, 

  **** ******* ****** 

  Business Response

  Date: 04/20/2023

  As we have stated to all of our residents, our community prides
  itself on the attractive appearance of the neighborhood and common areas for
  our resident’s enjoyment.  We have
  policies in place for the proper disposal of trash within the community.  Concord Management provides a resident
  handbook to residents with their lease signed upon move in and each renewal,
  which outlines our trash policy.  It clearly states, that, “all trash is
  to be placed in bags and all boxes are to be flattened before being placed in
  the dumpster or compactor.  If a dumpster
  or compactor is full, please return after the container is emptied, and do not
  leave trash outside of the dumpster or compactor.  For compactors that are full or inoperable,
  call the emergency phone number provided so the issue may be promptly addressed.”
  While I understand that returning home with your trash can be an inconvenience
  however, we do consider an inoperable dumpster or compactor an emergency and
  our on-call maintenance team will respond to all emergency calls upon being
  notified.   Additionally, as outlined in
  the resident handbook, improper disposal of household trash anywhere on the
  community (including trash left outside of front doors, by the dumpsters or
  compactor areas, placed in receptacles located in picnic and mail areas or pet
  station receptacles) may result in a fine. 
  These fines are assessed to any resident that violates this policy. 
  I assure you that every day when our team picks up the grounds
  and bags of trash are found piled up by the compactor; our team makes all
  efforts to identify offenders and assess a fine.   We also have a camera at the compactor that
  is reviewed daily.  I do apologize but we cannot refund the
  trash fine imposed for your violation.    Thank you for understanding the importance of
  keeping our community clean.  

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/30/21 I tried submitting an application to venue at ******** in Bradenton Florida the card declined 2-3 times I spoken with someone at the leasing office telling me they had something available in a couple of months and to do the application to get put on the waiting list so once I did and the card declined now I have a balance of $605 dollars on my credit which is a bit crazy when why would I owe u for something that never went through technically I’m getting fees on my card for NSF and threatening emails from concord saying they can do what they want and your telling me that I have to pay you for not having funds to complete the application now for months I’m being harassed and threatened and having to deal with trying to get this off of my credit for funds I didn’t have but I owe venue at ******** for an application that didn’t get submitted and I wasn’t placed on a waiting list need help in trying to figure out how I can get that balance off my credit.

  Business Response

  Date: 02/20/2023

  **** ********** submitted an online application for the Venue at ******** apartments on 5/27/21. Ms. ********** proceeded to use her ACH information to pay for both the Application Fee and for the Holding Fee once she passed the pre-screening process. There was no online issue with the submission of these payments. Days later we were notified that both of the transactions submitted did not clear and came back as Uncollected NSF. At that point the application was changed to Cancelled until payment was resubmitted with certified funds. Ms. ********** was notified of the return of these payments on 6/2/21. There was no attempt to make repayment so the application was closed out. The application fee is a non-refundable fee across the board. The Holding Fee is only refundable is the application is denied. A cancelled application means that the Holding Fee would be forfeited. All of these terms and conditons are listed on the Payment Authorization forms that Ms. ********** filled and submitted with her payment information. Due to the fact that these payments did come back as NSF we do assess return check penalties per transaction. When first contacted by our Collections Department and made aware of the charges and of what can happen with the account Ms. ********** responded with stating that she didn't care if it was going to affect her credit or not. At this time the account is with a third party agency, National Credit Systems, and they would have to be contacted for any arrangements to be made. 

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/22 they charged me $90 to apply then $300 to hold the apartment. All refundable. They refuse to refund it and they kept asking for different documents and I was never full approved although they told me I was at first or I would have never put a deposit on it. Last week I ended up paying another 90 to reapply and was immediately declined. I just want my money back! Each time they helped me “apply” they charged my card $90 without my permission! A total of $660, and still no where to live. They’re a scam obviously.

  Business Response

  Date: 02/10/2023

  Ms. ******* thank you for bringing this to our attention.  After reviewing your application it does appear that you are warranted a refund of the $300 holding deposit.  All application fees are non-refundable under all circumstances.  The refund will be processed asap and you will see the credit appear on the credit card you originally paid with.  I apologize for the delay in processing.

• Initial Complaint

  Date:02/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided information about a pension from my job, it will be paid as a one time payment and won’t be monthly, also I mentioned my husband’s pension, I don’t know if it will be approved yet. I don’t understand why you are including that income if I haven’t received it yet.

  Business Response

  Date: 02/23/2023

  Thank you for reaching out regarding the denial of your
  application for residency at ***** ****** Senior Living. Due to the nature of
  the Affordable Housing Program, the application process can be lengthy and we
  must verify all information that is submitted. We are required to calculate
  your income based on your gross earnings (before deductions) and for the future
  earnings not the past. Based on your verified earnings via the documentation
  that you provided, we found that your income exceeds the maximum income limit
  of $40,960 for a one-person household.
  
  As your household income exceeds the income limit, you are
  not eligible for an apartment at ***** ****** Senior Living. If you feel that
  result is incorrect, you are welcome to dispute our finding by sending an email
  to ****************************** with the specific reasons you believe our decision to be in error and any
  supporting documentation you believe to be relevant. All disputes will be
  reviewed and we will respond to you in writing within thirty days. Due to the
  nature and complexity of the review of documents and concerns for your personal
  data, we are unable to respond to disputes via telephone.

  Customer Answer

  Date: 02/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to be put on a waiting list for 10 months for affordable living. My lease is up on March 11th. I did everything asked and i showed them enough proof but I was declined yesterday stating I make 44k a year. I requested a dispute and to speak to corporate or management someone willing and caring enough to fix the error. I have even given my tax return that stated less then 30k but now I'm not being helped or their error corrected. They give an option to dispute but they did nothing to fix the additional error. The company response which was within a few minutes that they are keeping the declined status. Seems very personal. This is extremly unfair practice that will affect my life and my daughters. We only signed a 10 month lease per the 7-10 month waiting list and i paid to be on this list, $350.00, plus application fee. I just can't understand why they won't help fix the error as I have proved the number they came up with is not accurate. I hope this helps.

  Business Response

  Date: 02/16/2023

  Applicant was Over Income based on the affordable housing
  program, which restricts occupancy to households with income at or below the
  income limits published by the Department of Housing and Urban
  Development.  We must follow regulations regarding the calculation of
  income to document each household's eligibility.
  
  This applicant was over income for a 60% set aside, however was
  eligible for an 80% income set aside.  We communicated this to the
  applicant and she declined this set aside and wanted her $350 deposit back.
     We processed her refund immediately and she was refunded via
  credit card transaction on 2/13/2023. 
  
  Let us know if you have any questions

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/9/2022 I applied for a senior living apt, spoke to Jesse (rep) and advised him that im seeking for an unit to be rented in the month of April 2023, Jesse replied no issues complete the application process to secure the unit for timeline stated, I completed the process, background and fees, I stressed to Jessie I have to sure to obtain the unit, as I have to give the current complex I live a 60 notice of renewal pursuant to my current lease. I was notified on 12/19/2022 (rep) Eddie that the units are first come bases and if I need the unit for the month of April, there may not be any available and that I will place on a waiting list, mind you I have to give my current complex a 2 month notice to renew, I was told nothing else can be done, but to place me on a waiting list. On 12/22/2022 I was called by leasing manager Mariah, stating the same about being placed on a waiting list, I informed Mariah, if that is the way your company treats seniors and the disabled, with total disrespect, I do not want to move in a complex that conducts themselves so unprofessional and just wanted my fees of $90 and $350 refunded back to me since they cannot provide the unit at said which I have applied for, no response till this day, how can a company collect fees and not provide the services, again I want my fees to be refunded in a timely matter, I contacted the said company by email advising me contacting the BBB and filing a civil court case against Concord, no response till this day, please advise on your findings, again just want the fees refunded back to me.

  Business Response

  Date: 02/01/2023

  We received an application for our waitlist from Mr. ***** on
  December 7, 2022. Our records show that he requested a unit for a preferred
  move in date of April 1, 2023. If a unit is not available by this date the
  holding fee that was submitted will be refunded. However, the application fee
  that was paid is a non-refundable fee. If Mr. ***** decides to cancel his
  application prior to the preferred move in all cancellation fees will apply.
  Please refer to the signature line of the application that clearly outlines
  this:   
  
  IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING
  FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS
  APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL,
  BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR
  MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS
  PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY
  DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE
  $350.00 LIQUIDATED DAMAGES.

  Business Response

  Date: 02/01/2023

  We received an application for our waitlist from Mr. ***** on
  December 7, 2022. Our records show that he requested a unit for a preferred
  move in date of April 1, 2023. If a unit is not available by this date the
  holding fee that was submitted will be refunded. However, the application fee
  that was paid is a non-refundable fee. If Mr. ***** decides to cancel his
  application prior to the preferred move in all cancellation fees will apply.
  Please refer to the signature line of the application that clearly outlines
  this:   
  
  IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING
  FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS
  APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL,
  BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR
  MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS
  PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY
  DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE
  $350.00 LIQUIDATED DAMAGES.

  Business Response

  Date: 02/10/2023

  Please understand that when Mr. ***** applied in December
  the only option we would have available for an apartment in April of 2023 would
  be a for the waitlist. With the time frame requested being 5 months away we
  would not have any other option than to place him on the waitlist for future
  availability. Our records show that he requested a unit for a preferred move in
  date of April 1, 2023. If a unit is not available by this date the holding fee
  that was submitted will be refunded. If Mr. ***** decides to cancel his
  application prior to the preferred move in date, all cancellation fees will
  apply. Please refer to the signature line of the application that clearly
  outlines this:   
  
  
  
  IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE
  HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS
  APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL,
  BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR
  MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS
  PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY
  DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE
  $350.00 LIQUIDATED DAMAGES.

  Business Response

  Date: 02/10/2023

  Please understand that when Mr. ***** applied in December
  the only option we would have available for an apartment in April of 2023 would
  be a for the waitlist. With the time frame requested being 5 months away we
  would not have any other option than to place him on the waitlist for future
  availability. Our records show that he requested a unit for a preferred move in
  date of April 1, 2023. If a unit is not available by this date the holding fee
  that was submitted will be refunded. If Mr. ***** decides to cancel his
  application prior to the preferred move in date, all cancellation fees will
  apply. Please refer to the signature line of the application that clearly
  outlines this:   
  
  
  
  IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE
  HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS
  APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL,
  BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR
  MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS
  PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY
  DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE
  $350.00 LIQUIDATED DAMAGES.

  Customer Answer

  Date: 02/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 02/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****