Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had put in an application and was on the waiting list. Then they called me in to redo an application. I did the application with Maria. She stated my application was denied and she could not tell me why. Then she emailed me back and said I was over the income limit and that's why I was denied but when I did the application. I looked at the numbers and I was fine. I'm really thinking bout taking this to court but I want to try to get this resolved. Then I went to go pick up my $100 deposit and they told me they already cashed it and that I had to wait until it came in the mail and I still have not got my money back and it should've been sent.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/04) */
  We are unable to locate a record of this application. Please provide the name of the apartment community.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/22/22 Date of Transaction application fee of 300 dollars for web payment ********************* asking for a refund
  Was denied a 1 or 2 bedroom apartment due to insufficient funds at 15,583.20. it has to be 24,034.32 Did not resolve my issues either dispute it or re apply in December They didn't add my. ************ account or ask for my income or the Balance of another bank account as a Traveling nurse They only wanted to see pay stubs and W2forms and not the option to look at my 2021 Tax 1099 as a independent Nurse contract with my Fleet Nurse agency where I worked in TX Will also find a job here in Florida in the mean time awaiting a Florida Nurses license before I can re- apply again. So asking for a refund. In the mean time it is expensive to stay here in a Hotel of ******* at a monthly basis
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/10/04) */
  The $300 deposit has been processed for refund.
  
  
  Consumer Response /* (2000, 7, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Applied for an advertised bedroom Apartment at Mystic Cove, Oviedo-Concord Rents on July 6th 2022 and paid $480 for Fees which includes holding the Apartment. I received an Approval Letter that my Application is accepted but my request to move in June 1st 2022 couldn't be met as no Apartments are available and I will be placed on hold. "Red Flag" June? That is backwards and misleading that Apartments were available in July when I applied and submitted Fees. It has been almost 3 months and not one whisper by them. No explainations, no return emails, no return phone calls, no answer at the office doors..nothing. I had already requested a full refund, via email messaging to them on their website, back into my Account and still..nothing? Dead Silence. I am requesting for BBB to please intervene on my behalf in seeking resolution for my Full Refund? Thank you and have a great day.
  

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Our office has been in contact with Ms. *******. We are processing her refund. Thank you
  
  
  Consumer Response /* (2000, 7, 2022/10/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Refund has been processed and received back into my Account. Thank you.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2022, I was looking for apartments to stay while I attend college at UCF and went to the Trails at **** Apartments in **************************************** Website, which is ***************** I searched for a one bedroom apartment and the website said they had a couple available. I applied and submitted a payment for the application of $85. I then called to follow up the next day on my application and they told me that they website was wrong and there were no apartments available. I requested a refund and they told me that it was non refundable. I tried to stop the transaction with my credit card company and they could not do it.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Thank you for reaching out to us about your application concerns. Before anyone starts the application process online, our website states you should not continue your application without speaking to a representative prior. It also states that that pricing and availability is subject to change at any time. At the time of your application, there was an increased number of applicants applying which did cause our availability to change rather quickly. Additionally, every applicant is presented with the Application Qualification Acknowledgement prior to paying an application fee which states the application fee is non-refundable. There are no exceptions to the non-refundable application fee policy. We are unable to refund your application fee. I apologize we were unable to accommodate you for an apartment home, Thank you for understanding.
  
  
  Consumer Response /* (3000, 7, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Application Qualification Acknowledgement says that the application fee is non-refundable, however the application fee is supposed to be for the actual application screening process. If I applied and something came back on my record where you rejected my application, then that is one thing. The issue is, though, that it was rejected because you did not have any apartments left. They admit in their response that there was an increase in applicants and the website clearly showed that they had 6 one-bedroom apartments left. Attached to this document is a screenshot of the website when I applied showing this fact. After calling and not getting a response from them and not wanting to lose the bedroom, I applied. If they had their website updated with the correct number or at least had it listed as "call for availability" I would not have applied. Their error in not updating their website resulted in me losing $85. That is unethical and that is the issue. They know 100% that it was their fault and even though they are hiding behind their legal terms, they can give a refund but refuse to do so.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  Thank you for reaching out about your concerns. No application would be denied on the basis of no availability. The only reasons an application would be denied would be related to income, credit, rental history or a background check. We are unable to refund your application fee. Thank you for your understanding.
  
  
  Consumer Response /* (4200, 11, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Explanation they give makes no sense. We can keep going back and forth. The only successful resolution for me is getting my money back. They are not going to do it. Bottom line is that I would not have applied if they had properly maintained their website. Their mistake cost me money. I am not going to be satisfied with any other explanation other than a refund.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to***************** apts in Daytona Beach, FL which are owned by concord rents. I applied and paid initial application fee and was pre approved, then paid the $350 holding fee and finished application, uploaded my paystubs etc, and based on the amounts I make(42,000) I am in the eligibility range for a family of 7. I then received an email stating I was denied for income! That it was too high? The income limit for a family of 7 is listed as 54,540, I am well below that! This is after they cancelled my first application without me asking for it to be cancelled so I lost $180 app fee! Worst service I've ever had.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Your rental application with Concord Management for **************** Apartments was denied during the application process. A letter detailing the outcome of the application was mailed directly to you at the address listed on your application, as well as emailed to you. This denial letter provides information on the denial and how to submit a dispute should you think the information obtained is inaccurate in any way. I apologize we did not meet your service expectations, and our records indicate your holding fee was refunded back to your credit card on 9/26/2022. If you have any further questions regarding your denial, as previously communicated to you, contact our screening vendor, ***** Resident Services (YRS), dba***************. Please contact them directly at*****************

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment in August. They stated they had no available, but an apartment was becoming available in October. They explained an application and approval process is necessary. I explained that I had to move out of my residence by August 31st. I would apply, but would still be looking for other options because I was not sure if or when I would be approved with ****************.
  They stated that they had multiple applicants and to hold my spot I needed to pay a application fee that was non-refundable and an additional fee of 350.00 deposit to hold my spot. If I was approved it would be deducted from my initial security deposit or rent. If, I was not approved, I would get it back. I paid both amounts and filled out the application. They request tons of information, which I provided. They requested more information, but I still had not been told if I was approved or not.
  They do not answer the phone. I dealt with Nina most of the time.
  Because the move in date was October and I needed something sooner I kept looking. I found another place and decided to move into that new place.
  I called Nina and told her I would not be submitting any more documentation and would no longer need the apartment and to please cancel my application. I was told that this would not be a problem as I did not complete the application. I asked for my refund of $350.00. I was told it would be refunded in 7-10 business days and that never happened.
  I have been calling since then and no one ever answers and when they do - you get excuses and the run around. I never received a cancellation notice nor my refund of $350.00.
  I finally spoke to Nina and she told me that I forfeited my application because I was approved, so I am losing the $350.00, after I was told numerous times it would be refunded. And she has lied to me and is rude and hung up on me. They are scammers. They have terrible reviews - I know see. I am not alone. I want my refund please! I am 65 on a fixed income. Help!
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/09/27) */
  The terms listed on the application when an applicant is applying, which was signed off on during the application process, states that if the applicant cancels all deposits and holding fees up to $350 will be forfeited. You were offered a unit and accepted this unit, so therefore your $350 holding fee is nonrefundable as you cancelled the application process. As a company we do pride ourselves in being transparent and we did provide this information to you during the application process, as well as on the application to help prevent any misunderstandings.
  I apologize that your experience was negative, however we are unable to provide a refund at this time.
  
  
  Consumer Response /* (3000, 12, 2022/10/17) */
  The response from the Concord Landings was untrue, they had no units available period! I contacted Nina immediately to tell her I was not interested in the apartments and found a place here in Palm Coast, Florida where I live. She stated no problem you will get your money back as you never completed anything or signed any paperwork. Nina stated she will close it out and send to the department and my refund will be satisfied soon. I heard nothing for about two weeks and called her only to hear a totally different response from her, basically we aren't returning money. This is thievery by this company, I am not the only consumer who has been taken advantage of Something has to be done about this company.
  
  
  Business Response /* (4000, 14, 2022/10/19) */
  For application consistency we must adhered to the terms outlined in the signed application agreement. Which state: ADDITIONALLY, UPON APPROVAL OF THIS APPLICATION, APPLICANT SHALL PAY ANY ADDITIONAL DEPOSIT AS AGREED TO BETWEEN THE PARTIES. UPON EXECUTION OF A LEASE AGREEMENT, THE HOLDING FEE PAID WILL BE APPLIED TO THE SECURITY DEPOSIT. IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/9/22 received email advising I was approved with $850 deposit and prorated rent. I was told to bring $1452.73 for rent and the balance of my deposit for release of keys. Since I paid online, I wasn't able to change or adjust a the balance which was $1702.73. How can the amount change just like that? When I paid the $300 holding fee after the $90 application fee it said Holding deposit that goes toward the security deposit. To date not including the application fee I've paid $2002. How is that right? I reached out to the office to explain and got no response. Feels like once Concord takes your money you can never talk to anyone again. My account is overdrafted, Concord messed me over
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Ms. ******** was eligible for a move in special that has since been applied to her account. Unfortunately the credits take a day or so to reflect in our system and it cannot accept partial payments. We apologize for the inconvenience and the account is now accurate.
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  At this point my rent for next month has been adjusted. I honestly wanted my bank account credited because it's overdrafted and that was NOT my fault and I ultimately have to pay extra in fees. It is what it is next time I know I can't trust what leasing agents say. Even if there was a system issue that's THEIR system issue that the balance wasn't able to adjusted. If I hadn't said anything nothing would have been done. I'm not happy at all but since the rent account is already credited I'll let this be resolved. I wonder if I had an issue paying rent if Concord would be so graceful and work with with me the way I HAVE to do with them - I don't believe so.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 23rd i received an email about low income apartments becoming available immediately. I called over the phone and asked if it was true i had called prior in the past and was told everything was booked. I spoke to a women and she said yes i asked her what i needed to she asked me how many adults i said 1 she stated theres a small fee and that i could apply online that i didn't have to come in person i then made her aware my lease end in July if that's something that could be done if there was a possibility of me getting an apartment before then if not id be homeless with 2 kids she said yes that theyd had availability & i had good credit. I went forward with the application and saw there was a fee of $90 i paid i was unable to finish the application because everything errored and i had to log back in another day when i log back in that same day i get a notification stating about $600 was taking out of my account witch I couldn't afford unless i was getting an apartment I would use that as a down payment. I applied for low income apartments because i dont have much and im a single mom so that much to me is alot I decided to look them up and go threw reviews where i saw i was not the only one and people were saying they were being scammed out of almost $700 and being denied keeping customers money just taking large sum amount application fees i called and spoke to a women again I explained what happened and that i wish not to move forward with the application she said she understood and that my application would be withdrawn i said thank you & that was it. Now 6 months later i get a call from a man saying i MUST pay all the fees even so my application was withdrawn and i have no apartment or even got a call stating something was available. Making the reviews true i made him aware of the situation and that my bank also investigated/asset the situation letting me know i was being refunded because they spoke to someone to confirm. He said itdidntmatterimobligated
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Our office spoke with Ms. **** on 9/7/22. She stated that she did not approve for the Holding Fee payment of $350 to be run and that the electronic payment system had supposedly run it on its own. She also stated to us that she was in contact with someone at the community in question and was told that she wouldn't be held responsible for the fees.
  
  We spoke directly to Assistant Community Director at the community and they have no record of any agreement allowing Ms. **** to not have to repay Application and Holding Fees. The Application Fee is listed as a non-refundable fee. The Holding Fee is only refundable if the application comes back as Denied. Due to Ms. **** placing disputes on both fees this caused a cancellation of her application.
  
  As to the contention that the Holding Fee payment was run without the applicants permission on it's own: the applications are done online and the applicant fills out two separate payment authorization forms. The first is for the application fee. If the applicant meets the pre-approval they are then prompted to fill out an authorization for the Holding Fee. If there was some sort of system error where it was going to run a payment it would've re-run the payment that was already submitted which was the Application Fee of $90.
  
  At this point we are asking for repayment of both fees and for the two NSF fees that we incurred due to the dispute of the payments.
  
  
  Consumer Response /* (3000, 7, 2022/09/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If i was told my application would be withdrawn and everything was investigated on my end after even by my bank who had to seek proof first why would i pee a holding fee 6 months later when they had absolutely nothing to hold? & lied about having an apartment available? There should be no reason to reach out to a person almost a year later why not reach out when the problem happened or when I called?
  
  
  Business Response /* (4000, 9, 2022/09/15) */
  *********** is not confirming that there was any error during the application and they're not confirming that the fees were being waived. The application fee is listed as non-refundable. The holding fee is only refundable if the application is denied. This application is listed as Cancelled which does mean that the fee would be forfeited.
  
  
  Consumer Response /* (4200, 11, 2022/09/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I refuse to be scammed like others have in there reviews like I explained the first time when i was told everything was fine 6 months ago.. Someone should of reached out 6 months ago when i had concerns and called asking questions. There was no holding of any apartment only a waiting list. They wrongfully hand out the wrong information by saying they have availability and took them 6 months to get to my application after it had been withdrawn for 6 months.. between staff and management theres no communication
  
  
  Business Response /* (4000, 13, 2022/09/26) */
  All policies regarding applications and holding fees were followed.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first applied on May 9th, 2022. I gave them all the documents they needed so the application can be approved. I have provided them with exactly everything they have asked for & they keep saying they cannot approve the document when the document they are asking for has all the information the need. Concord Rents are telling me they cannot proceed with the process until having the information they need which I provided them with multiple times.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 8, 2022/09/28) */
  
  We are sorry that you were disappointed, as we are committed to providing exceptional service. During your application process you and your co-applicant switched from one combined household in a four bedroom apartment to two separate households in two separate two bedroom apartments. When this change happened you were required to submit additional documentation to be approved for residency with us. We never received the documentation from you, therefore the application remained incomplete. As a courtesy we will issue you a refund of your holding fee. The refund will be processed today.
  
  
  Consumer Response /* (3000, 10, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you, please issue the refund back to my card on file and note that your staff had offered me a 4bed room apartment and after giving the deposit I was notified there was a 2 bedroom available and not the one mentioned. I also submitted every document you requested and your staff continued to request the same forms over and over again even after notorizing a letter with information asked for and it was not acceptable by your staff. Await my refund.
  
  
  Business Response /* (4000, 12, 2022/10/05) */
  The refund was refunded to the card used to pay the holding fee on 9/1/2022.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to concord rents, amelia courts locations in june on 2022 based on the information that was provided to me. I know now that this company is a complete scam and just here to lie and steal from potential renters. Before I applied I went to their leasing office and asked very detailed questions regarding wait list, amenities, fee and etc. I was told by their staff that there was a wait of 3-6 months for the apartments at this unit. I was told it includes cable, washer and dryer and parking. Come to find out the wait list is a note book with a fee names on it. I need a 1 or 2 bed room . Was told in August the wait is now 9-12 months so it's best to try for a 3. They called me for a 3 bedroom and told me there is a waiting list for parking. so i have to find somewhere to park or pay a church down the street 140 a month to park there. HOW DOES THIS MAKE SENSE. If i had known that I would've never applied. First of all I had to drive 3 hours to get an answer from somebody. No matter location I call no response. The lady told me I would not get a refund even though the last rep lied. Told me she would have been honest even though she could get in trouble. So this is how they train their staff. This complaint seems like they a making a profit off application and holding fees. I've been trying to contact cooperate about this matter for weeks and can't seem to get a response besides "im sorry you where misinformed. This happens all the time and they never refund the holding fee". Once again proof that this is what the do to scam people. I am applying for a income restricted unit. Does it look like I have money to waste. I made it clear that I was moving here for school and needed to be in orlando by December 1 and they completely lied and told me to complete the application knowing the information was false. I have call sheets of the calls I made, Proof of emails. I hope they can Rectify this situation. This is simply unethical.
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 8, 2022/09/27) */
  Thank you for letting us know of your concerns. We have contacted Ms.******** directly and resolved her complaint. We are truly sorry for the delays in our apartment availability and any inconvenience this caused. Thank you.