Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a resident of 2 years at *************************** and Ive been complaining about my noisy new neighbors since February 2025, and no affirmative action has been taken after consulting with my leasing office over and over. My family and I are losing sleep daily, due to the constant noise levels. Its beginning to affect my mental health. The repeated running up and down stairs, slamming doors, loud banging throughout the apartments, dogs parking all day and night and being woken up at 4:30am every morning. Me and my family cannot even take naps and I am currently expecting a child. This is very hard on me and my family. Please help !

  Business Response

  Date: 04/21/2025

  **************** will verify and address all noise complaints that are excessive. As this is apartment living, some sounds can be heard so we must verify all complaints and then address accordingly. We do respond to all voicemails and residents' messages within 24 hours and have an on-site Courtesy Officer to address or verify these types of complaints as soon as possible.
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to do an annual recertification having been living here for 12yrs thats required however this year I got a part time job at total wine and more because over the years with the rent increase and inflation I am unable to pay my rent on time as a result Ive paid hundreds of dollars in late fees over the yrs. This year for the recertification I presented my pay stubs from total wine and more to be told I made too much money which unturned they removed me from the ********** housing program and increased my rent by $500. Needless to say I had to beg and borrow to pay ***** plus a $97 late fee. I am allowed to make up to ****** annually to be on the ********** housing program which I dont .Total Wine and more is paying me $16 an hr with 20hr or less weekly which doesnt add up to $17,000 annual plus my full time job at orang county corrections which I made ******. and combined with total wine doesnt add up to the $58,000 dollars theyre saying I maid even with pay stubs copies from both employees. I been in the leasing office, called the corporate number, I have sent emails of my pay stubs to be recalculate but nothing is happening and I dont want to be in the same situation next month struggling to make the monthly rent if I can get the BBB to look into my paycheck to because no one at concord rent is trying to assist me. Thank you in advance. Sincerely ******* *****

  Business Response

  Date: 05/01/2025

  Please attached response

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/2025 Put in a application for residence The person that was handling my case had a family emergency so they were out of the office. I called the rent cafe line on several occasions to see what the status of my application was. I even went to the office and was told that the person was out and would be there on that sat. I went to the office the office was closed. I called the rent cafe and expressed my concerns. A nice young lady named ***** wrote a email explaining why I had called and needed someone to call me back. No ever did So when I went to the office again because I needed answers I told them I had to end up staying where I was because they had no responded to me and I was about to be homeless. The *** told me because I was asking for 3 bedroom with a 2 bedroom voucher they were waiting on a PH. Then she tells me they dont go up on bedroom sizes. I was not told that when I was inquiring about the apartment. So because their failure to communicate with me I lost 350 dollars. I find that cruel to me because I was checking in and no one had information for me. I completely either they asked for and I as left holding on trying to see what the next step was. I want my money back I feel it was there fault because they did not communicate well

  Business Response

  Date: 04/14/2025

  Please find attached our response.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had applied for a ********** rental community in ********** named Beach Village through Concord rents and after leaving several messages I went there to see what was going on. I am 65 years old and on a fixed income. I was told by the lady that there was a 1 year or more wait list and that I would need to sign a waitlist agreement in the event there were no apartments available by the time I needed one that my money would be refunded. That is not note anywhere in the website nor any calls returned to me with this information. I then saw online that Central Landings had a 2/2 with a den and I called as I had left several messages and no one returned my calls. The girl ******* who was new tld me that she would be able to transfer my $350 deposit to secure this apartment and would call me back. After 2 weeks no call and I left a strong email in which I got a call the very next day and an email from Concord rents to upload information. ****** told me that I did not meet the financial requirement for the 2/2 with a den but if I had other income I would be able to. I told her that I dog sit and she said it would be fine so she requested the transfer however, it did not go through as I had not as yet been approved to be able to get the apartment she told me I would be able to get. As a result of miscommunication and given little or wrong information I am being told that I will not be getting back my $350 deposit, which on a fixed income, I am in need of this money to look for another place to live.

  Business Response

  Date: 04/04/2025

  We take pride in our communities and customer service and do our best to be as transparent as possible, we do communicate during the application process that the holding fee is non-refundable should the applicant cancel. This verbiage is also listed on every application that is signed by all applicants.  However, upon reviewing your application, it was discovered that the community you paid your holding fee to,Beach Village, did not have an available unit for you and therefore your holding fee is eligible for a refund.  This refund is being processed, and you should receive a refund on your original form of payment.  Should you have any questions or concerns, please contact the site directly at ************.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment, November 2024 I was charged excessive fees, a cleaning fee, even though I cleaned the apartment I was charged to replace the carpet and also charged to paint the apartment after living in the apartment for six years. Even though the carpet was cleaned annually by me. The apartment was well kept and there was normal wear and tear to the apartment. They lost my move-in ******, which showed that repairs was not completed when I moved into the apartment. I went back to the apartment a few weeks after I moved out and the same issues were still there. They charge me $200 for a cracked tile in the foyer when I went back to the apartment the new tenant let me look in the tile was still cracked.. its not right what they are doing at ************* Concord rents they are taking advantage of people. They dont do repairs on time. And they lie in their maintenance ledger. Some repairs are not done at all. theyre taking advantage of people. They also have a home program where youre supposed to receive 5% of the rental payment that you paid forthe entire stay they keep that money and then charge you excessive fees. Concord rents have been sued numerous times and also for discrimination. They kept my Security deposit and is trying to charge me to have the apartment painted which they were going to do anyway from normal wear and tear and theyre trying to charge me to replace the carpet which they probably wouldve replaced anyway they want their tenants to pay for all these fees its just not right what theyre doing to people.

  Business Response

  Date: 03/07/2025

  A written dispute response was recently completed and mailed to Ms. ******* via certified mail. We show that the response was received as of March 5th. We detailed adjustments to her move out account as well as verifying other fees. In regard to the HOME program that was mentioned, residents are required to submit specific documents to fulfill necessary requirements of the program. A notice was sent to Ms. ******* on January 30th stating which requirements were not met by Ms. ******** Contact information was provided to her so that she can reach out if she needs more information. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23031130
  
  I am rejecting this response because:
  I am being charged ****** to replace carpet in an apartment that I lived in for over 6 years. I am also being charged to paint the apartment. Plus 2 months rent When a tenant moved in two weeks after I moved out. I lost out on over ***** dollars from the home program what happens with the money that I should have received? Concord rents also kept my ****** security deposit so you keep My security deposit of 550 and then you want me to pay over $2600 in fees and you keep the money I shouldve received from the home program which was over $4000. This is a scam that is being run. I should not be charged to replace carpet and to have the apartment painted that should fall under normal wear and tear, especially when I lived there for over six years. You would have replaced the carpet anyway and replaced the paint the cheap white paint where you cant even wipe anything off the walls. my apartment was always well kept and clean. You received your rental payments on time. Im also being charged for normal maintenance repairs that were never completed when I lived in the apartment and then I was locked out of the online system that shows that maintenance repairs were submitted and the maintenance department put in complete in the system when the repairs were not completed. That is not right what you were doing to people. Im supposed to pay two months rent when you move the tenant in right after I left so in reality its over $8000 that you were receiving.
  Sincerely,
  
  ******** *******

  Business Response

  Date: 03/10/2025

  As was mentioned in the previous response, we responded to Ms. ********* dispute of the move out charges. Photos of the unit were provided showing the condition of the unit upon move out. All charges are based on the condition that they are left in and not just simply age. While age is a factor, the reason why we don't charge the resident with the full cost of carpet replacement, it is not the sole factor. Ms. ******* also selected the lease break penalty of a two month flat fee when she renewed her lease contract. Again, this is a flat fee that is not based on the re-rent date of the unit. 

  As for the HOME program, again, a letter was provided to Ms. ******* explaining why her claim was not approved. It states that she failed to provide the necessary closing documentation to confirm the purchase of a home. If those documents were provided then she needs to reach out to the contact information provided on the letter. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was without cable and internet for 23 days and paid $105 monthly for service in October and November.

  Business Response

  Date: 04/10/2025

  Hello,

  For the time frame that you are requesting the entire area/city was down from the hurricane and our entire community didnt receive any credit from Spectrum.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23019487
  
  I am rejecting this response because: I paid for service not received 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/17/2025

  Hello, For the time frame that you are requesting the entire area/city was down from the hurricane and our entire community didnt receive any credit from Spectrum.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23019487
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ******* ********, I am writing to you all because Concord Rents is not cooperating with a request I have made to them. I have spoken to them multiple times and they do not want to comply. I am in the process of buying a new built house, the builder will take till early May to finish the build. Until then I must have a place to stay.Concord rents does two types of rents. 3 months of month-to-month rents and yearly rental contracts. My yearly contract ended on December 31st. I signed up for the 3 months month-to-month contract option they have. Meaning that my contract was extended until march 31st. However, as stated before, the builder of house will have the house ready by the end of April, early may. I asked Concord Rents to stay one more month in the apartment since I dont have any other place I can go but they do not want to help. I really only need the apartment for the month of April and this company continues to ignore me when I ask about it.Please help! I live in building 5975 apt 106

  Customer Answer

  Date: 03/05/2025

  The company Concord Rents has contacted me now and they accommodated me for one more month on my lease. 
  

  The issue was resolved and we are happy the way they handled this situation. 
  

  Thank you all for the help! 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied in 2023 for a 2 bedroom 2 baths. That apartment Fountains at Millenia has been through several managers while I was on the waiting list. Whenever they reached out they offered me a 3 bedroom which is not what I applied for nor what I could afford. Last time I reached asking on my status on the waiting list in December, via email they responded for me to reach out back again in February. I received in February an email that my application was closed due to no response. When I called asking for the reason why several times? They claimed they couldn't find my application, my message was taken and no one returned any of my calls. I emailed all the responses throughout the years with different people and was just told that due to policy it was canceled. I want to see where in my application that if I was offered a bigger apartment that I can't be approved for and can't pay that I forfeit my deposit?

  Business Response

  Date: 03/17/2025

  Upon review of your application file, we do see that you had originally applied for a 2-bedroom apartment home and were offered a 3-bedroom due to availability.   Since no 2 bedrooms are available at this time, we have processed your holding fee refund of $350.  It will be refunded within 30 days to the same form of payment used at the time of application.   If this has changed, please contact our office as soon as possible at ************.   
  

  Business Response

  Date: 03/19/2025

  We have processed your holding fee refund of $350.  It will be refunded within 30 days to the same form of payment used at the time of application
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:03/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a long list of former residents that they have attempted to scam for money and kept security deposits. Most or nearly all people don't know how to report this, but I'm willing to assist anyone need this information. They make up bogus and illegal fees in order to keep security deposits and attempts to collect other bogus and illegal fees without providing proper procedures or process of such fees. Documentation not provided in timely manners or at all prior to attempting to collect additional fees from you and also keeping peoples security deposits. EVERYONE that I have spoke that HAS EVER lived in one of their properties is experiencing this from their corrupt company. Go to their individual websites for such property complaints and scams. *************.

  Business Response

  Date: 03/03/2025

  Mr. ****** vacated his unit at ********** Apartments without providing a forwarding address. The Deposit Disposition showing the application of this security deposits to his account and the move out charges was sent in the required amount of time, per state statute, to the existing address on file. If Mr. ****** does not have a forwarding placed on the previous address then he would not receive the disposition or the other notices of collection that have been mailed. Mr. ****** can contact our collection team at ************** and we can provide all needed documentation. 

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2024 ***** ***** ( my son) went to make the final deposit of $****** which was a total deposit for $900.00 for an apartment that he was going to rent from the (The Villages on Millenia in *******.) After he gave them the full deposit, he was contacted by the office a couple days later and was told he did not qualify for the ********** apartment, he was then told that he qualify for the more expensive apartment which he did not want, when he ask them for his full refund back, they stated to him that he will be receiving his full refund back, and it could take up to 30 days. When the 30 days pass ***** and I (*********) did tried to contact the office and the corporate office several times (6-7 times) and all they keep saying to us that they will email the higher manager and get back to us in ***** hours, which they never return any of our calls. Since Its a joint account (mine and *****), I went to the bank on 2/21/2024 to try to resolve the issue, and tried get the refund back of $ ****** when they explain to me that they can not get the money back since it was a money order, and the apartment office cash it on 11/21/2024, the bank also confirm that the only refund that was return to the account was on October 17, 2024 for in the amount of $350.00, which that was the first half of deposit. Please help us to retrieve the refund back, since this matter has been going on since Oct 2024 and neither the main office or the corporate would not respond back to us. I did provide you with our contact information if you have any questions. Attached, is the copy of money order payment. Thank you for your time. ********* ***** ************ *************************** ***** ***** ************ ******************

  Business Response

  Date: 03/24/2025

   This has since been resolved in that a check was mailed to the applicant on 2/25/2025 and they were to advise if not received within 10 business days.