Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a apartment leak from 2 bathrooms since February 2 only thing that has been done is blowers put down to dry it carpet is still wet with bad odor cant walk in certain areas in apartment

  Business Response

  Date: 02/21/2025

  Dear ******* ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced due to the leak from the bathrooms. We understand the frustration of dealing with wet carpets and unpleasant odors, and we are committed to resolving this issue promptly.
  
  Upon being informed of the odor, we immediately engaged a vendor to clean the carpet. Additionally, our maintenance team visited your apartment yesterday to address the issue. We are working closely with a vendor to ensure a permanent resolution. Once repairs are completed, we will follow up to ensure everything is satisfactory and will take further measures to address the wet carpet and odor if needed. 
  We appreciate your patience and understanding.
  
  In the future, please call our office and use the prompt for Emergency Maintenance if you have a maintenance emergency. This will enable our team to ensure you receive the priority that is necessary.
  
  Of course, please reach out if you need anything further and I will be keeping you updated directly of any additional repairs and the progress as we go.
  
  Thank you,
  
  ******* *******
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I had applied for an apartment at Clyde Morris Landings through Concord Rents. Before doing so, a lady who works at Clyde Morris, ******* ****, assured us it would be fine to use offer letters as a source of income. And she also assured us that the $350 deposit fee would be returned if we did not end up getting the apartment. We made sure of this, otherwise we would not have given the money. Turns out, the company Concord Rents would not accept offer letters as a form of income, and we had called Concord Rents and Clyde Morris multiple times regarding this issue, where we always were getting told different responses and most of the time would get told to call the other number. Clyde Morris would tell us to call Concord Rents and Concord Rents would tell us to call Clyde Morris. They were always inconsistent. We were told our application was on hold and there would be no time limit to complete. At that time, my boyfriend still had not received his first 2 pay stubs yet which they kept asking him to provide, which from the beginning they were aware we could not provide. Additionally, today, February 10th 2025, I had got a call stating that my application was going to get cancelled if I couldnt confirm I was still interested in the application. I told her I did not want the application to close as I need to get my deposit back which I have been trying to get back for weeks. We had to end up getting another place to live, as this place was taking too long. So a lady from Clyde Morris, Frita, was just telling me that I am not going to be able to get my deposit back and that they can not give it back because I now have a place to live and the application was not denied but cancelled. I believe this company is scamming people to get the deposit and then leaving their application on hold and giving people false hope so their application gets cancelled and not denied so the company can keep the money.

  Business Response

  Date: 02/20/2025

  We received an application for an apartment rental from ******** on 1/17/2025. During her application review we requested several additional documents in order to confirm eligibility and reach an approval.Unfortunately, at this time we have still not received the requested documentation and have not been able to move forward with her application approval.  On 2/10/2025 Ms. ***** informed our staff that she did not want the apartment. At that time her application was cancelled. Please know the application fee and holding fee are nonrefundable. Please see the verbiage from Ms. ****** application which outlines our cancellation policy: SHOULD THIS APPLICATION BE CANCELLED BY
  APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR
  MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED
  DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00
  LIQUIDATED DAMAGES.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22921978
  
  I am rejecting this response because:
  This is simply not fair, and you are disregarding the point I am trying to get across. Yes, this company kept asking me for documents I could not provide, which was made 100% clear to our leasing agent *** ****, who assured us we did not need these paystubs to get approved and that we just needed the job offer letters, which have been submitted multiple times. In addition, when we were still asked to submit these documents we tried to call Concord Rents as instructed to straighten things out, as we were told many times offer letters were a sufficient form of proving income, otherwise we never would have applied. On the first call with Concord Rents, the lady had told us she notated our account and fixed it for us, and that everything should go smooth. This was not the case, after countless phone calls we were told different things by different people, and at the end we were not able to get approved or denied because of documents that we told them before even applying we could not provide. This company does this intentionally. Because if they dont deny you, then they keep your money.  They can keep your money by cancelling or putting your application on hold, which you have little control over. I would bet this company rarely denies people, solely to keep that $350 holding fee on top of the $90 per person application fee.

  Additionally, on 2/10/2025 I had asked for my application to NOT be cancelled as I was really trying my best to get my money back. Also, by this point in time I was waiting on paystubs to come in so I could try to submit them. Because this entire process was long, I needed to find another place to live. I had told them I had got another place to live because of this process taking so long, but I did NOT want my application cancelled, as I was eventually told weeks after applying that if my application was cancelled, my holding fee of $350 would not be returned. I definitely did not approve my application to be cancelled. 
  

  To sum it up, ******* assured us that if we were unable to get the apartment for any reason, we would get the money back for the holding fee. So why are they not sticking to their word?

  It is disgusting to me that a ********** property is taking advantage of people who cant afford greedy companies stealing money from them. Everything is worded so specifically to scam people, but, nonetheless before anything we were promised this holding fee would be returned if we did not get the place. So, where is my money??

  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/03/2025

  ConcordRents is committed to following the same policies and procedures for all applicants and we do our best to be as transparent as possible during the application process to ensure applicants are well informed when completing an application. The eligibility tab on our website lists common items that may be requested during the application process, which includes most recent paystubs from employment income. We have reviewed notes on your file, as well as your complaint and our previous response remains, we will not be issuing a refund of your holding fee for your cancelled application.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22921978
  
  This is the worst business I have ever interacted with. You guys stole my money. Your employee encouraged me to apply and gave me false information, and on top of that I never even cancelled my application so this is beyond unfair and frustrating. I demand a refund. 
  I DID NOT CANCEL. AND I WAS TOLD OFFER LETTERS ARE SUFFICIENT. Under the Fair Housing Act, steering is illegal. So now this company wont correct their mistakes. I was reassured multiple times the holding fee is refundable. I was lied to about so many things. I was told to apply while the employee knew that we did not have pay stubs yet. And once we did, our application was canceled by someone who said they were going to try and help us and call someone. I told this person I DO NOT WANT MY APPLICATION CANCELED. This is the most unprofessional and scamming business I have ever encountered and this company has caused me so much unnecessary stress the very least you could do is give me my promised holding fee back. What did I pay money for??? I feel as though from the start the intentions of this company are solely to lie, steer, and take money from everyone they can that walks in. You guys did not do anything for me. And your employees are terrible canceling applications without permission and lying to customers. And you wont make it right, wow. 

  Business Response

  Date: 03/10/2025

  We reviewed your application, and the unit type you applied for is no longer available in the timeframe you were looking to move; therefore, we are in agreement to refund the $350 holding fee to you.  The refund request is in process and will be issued back to you in your original form of payment.  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in a work order for my broken dryer on September 19th. They put the order as completed but never fixed it. I put in another work order for September 30th they canceled that one with no explanation. Fast forward 4 months it's still broken put in another work order for maintenance to come out on two separate Occasions said yes it is broken and never came back they actually went In thier system and said it was fixed. I called HR 3 times nothing has been fixed and no one has called me back. Please help

  Business Response

  Date: 02/20/2025

  We are sorry for the delay in the repairs to your dryer and completely understand your frustrations with this situation.  We reviewed the work order for your unit, and it does appear that the dryer was repaired on 2/7/2025.  If you are still having issues with your dryer, please contact the office directly through your resident portal and submit another service request through the online system. 

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Yes I have heard from them and they have fixed the issue. Thank you 

  
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an application for Uptown Maitland on 1/15/25 online and paid $90 application fee and $350 holding fee. I was contacted 1/21/25. I was told the availability being first part of March. I needed the apartment on April 1, as my current lease ends 3/31/25. I said I could possibly make it a few days earlier but financially can't pay two rents. I was told to give it a day, but they have a long waiting list and would need my answer right away so it could go to the next person. I called the morning of 1/23/25, left a message, and said I would not be able to make it work to move earlier. Again, I do not have EXTRA money to pay two rents. They called back and I was informed since I was not to take the rental that they will keep my $350 holding fee!!! I am more than upset at this. She said if they told me nothing was available, then I would get it back. However, the unit WAS NOT available for me on 4/1, for which day I need to move! I am requesting my $350 HOLD FEE returned to me. I cannot rent two places at one time! I can barely rent one!This is a senior income restricted community, and I am a senior on social security, alone and without any financial assistant outside of this. I am currently in a beautiful income restricted, over 62 community. The only reason I need to move is all my doctors are extremely far from this area and due to traffic it took me one day five hours round trip. This is why I put in for this community.This is no way to treat a senior that was following the rules and did not ***** nilly cancel the apartment.ATTACHED IS THE FULL OUTLINE.

  Business Response

  Date: 01/28/2025

  Thank you for reaching out.Per the terms of the application, should applicant cancel, the holding fee is non-refundable.
  
  Applicant will need to allow through 02/15/25 for the Community to find availability for a move in date within 15 days of the applicants desired move in.  
  
  We can also assist the applicant with transferring the application to a sister community, should applicant desire to do so.
  
  
  Please see the verbiage from the applicants application that outlines the cancellation policy:
  SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22852296
  
  I am rejecting this response because:
  The community lied to me. I have responsibility to my current property to provide them notice as well. The lie in their cancellation is I rented elsewhere, the lie online NOTHING is available for me, but they can KEEP my hold fee, of which what are they holding, if nothing available. I am supposed to wait and do nothing, while becoming homeless since I must provide my current community notice to renew! This money was provided in good faith, and now stolen from me that causes me undue hardship to be able to move anywhere else. I have looked at their sister properties as I stated before and NOTHING is available. This is unacceptable from a large business as Concord. I was a professional with the association field and very familiar with the ways of apartments. Unacceptable to lie and gaslight a potential tenant. I request my money HOLD of the NON-available apartment be returned. See their note on my portal telling me nothing is available and the note stating that I rented elsewhere. ******. They are absolutely lying about this situation.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/30/2025

  The application is very clear in the messages provided when the application is being completed.  If the applicant cancels, the holding fee will be non-refundable.  

   

  Thank you for reaching out. Per the terms of the application, should applicant cancel, the holding fee is non-refundable.
  
  Applicant will need to allow through 02/15/25 for the Community to find availability for a move in date within 15 days of the applicants desired move in.  
  
  We can also assist the applicant with transferring the application to a sister community, should applicant desire to do so.
  
  
  Please see the verbiage from the applicants application that outlines the cancellation policy:
  SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22852296
  
  I am rejecting this response because: Again, they cancelled due to no availability. The lady said they would not have anything by my date. They cancelled. I did not. I did not make a lease with any other property. In addition, I made application at a sister property (*********), which they cancelled due to availability, and provided my refund of the fee. So please have Concord tell me what is available? I have checked every single day with their site. There are NO one bedrooms coming up at all. None. I know the process. I am not stupid. I was a part of the professional apartment association management and worked with state, national and ***, including ***********************. I have not even mentioned the female that was extremely unprofessional and rude that TOLD ME the unit was unavailable, but I still had to pay. What kind of ****/fraud is this? Unacceptable. But, please advise of any of Concord communities with availability. Orange county.  Plus why is my paperwork not showing up on the portal? Scam for sure.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/04/2025

  Ms. *******
  
  Please note we recently received notice of someone vacating *************** and the apartment will be available approximately 04/11/2025. Please reach out to the leasing office if you desire to move forward with processing your application for this apartment home.
  
  If you are interested in other Concord communities, please visit ****************************** to view a list of our Orange County communities and reach out regarding availability. 

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22852296
  
  I am rejecting this response because: My lease ends on 3/31/2025. I am retired on social security, turning 66 in a week. I am alone with coordinating this move. I am not **************************************************************************** life. I need my own food and require refrigeration of an important medication. I checked AirB&B and that cost would be around $1000 at least. Food, furniture storage for this time, separate packing for my needs while in between places, movers needed twice, etc. This is probably double my social security check, then counting the rent I pay where I am, AND the rent for this apartment. This delay of ******************************************************************* due to my physical needs.

  In all my life of being the one to help and be there for everyone, it distresses me I am dealing with this now, when I tried to go with the headwind to avoid any issues. I actually cried when this all happened and I am not that person. I can't believe I have had to struggle and fight for this. I am an awesome tenant, clean, respectful, never late and have mostly over 800 credit score on my record. I have never scammed, defrauded, tricked or tried unsavory tactics. Saddened and hurt by this experience. Life is too short for this.

  Sincerely,

  
  ****** ******

  Business Response

  Date: 02/13/2025

  Please note an apartment was offered to Ms. ****** via phone and email on 02/04/25. However, the leasing office has not received a response from Ms. ****** as of 02/13/25. 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22852296
  
  I am rejecting this response because:

  I sent my response via this BBB portal, as I thought I was to go directly through BBB for communicating with Concord. And, again to them, I am UNABLE to move any later than 4/1. PLUS, I never received a phone call from them only an email on 2/5. I will NOT have a boatload of money show up all of a sudden, or people to assist with this terrible solution for me to move double, find somewhere to temporarily stay, buy food, store my medications, etc.. My current community does not extend leases or provide month to month. Concord needs to refund my $350 hold fee as they are the ones that rejected my move in date for non-availability. This needs to end. I am not well and it is causing me issues that are becoming dire to my health. I am alone, on social security and can't handle this anymore. Are they not properly reading/comprehending this or what? Please just refund me Concord. ****** ******

  LAST RESPONSE:

  I am rejecting this response because: My lease ends on 3/31/2025. I am retired on social security, turning 66 in a week. I am alone with coordinating this move. I am not **************************************************************************** life. I need my own food and require refrigeration of an important medication. I checked AirB&B and that cost would be around $1000 at least. Food, furniture storage for this time, separate packing for my needs while in between places, movers needed twice, etc. This is probably double my social security check, then counting the rent I pay where I am, AND the rent for this apartment. This delay of ******************************************************************* due to my physical needs.
  In all my life of being the one to help and be there for everyone, it distresses me I am dealing with this now, when I tried to go with the headwind to avoid any issues. I actually cried when this all happened and I am not that person. I can't believe I have had to struggle and fight for this. I am an awesome tenant, clean, respectful, never late and have mostly over 800 credit score on my record. I have never scammed, defrauded, tricked or tried unsavory tactics. Saddened and hurt by this experience. Life is too short for this.
  Sincerely,
  
  ****** ******
  
  Sincerely,
  
  ****** ******
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/20/2025

  We have called and sent an email to the applicant offering an available apartment but received no response.  We have done all we can at this point and we can offer nothing further.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22852296
  
  I am rejecting this response because;

  I WAS TOLD THERE WAS NO AVAILABILITY FOR MY MOVE IN DATE. MY LEASE ENDS 3/31. WHY WOULD I RESPOND TO CONCORD ONCE I AM USING BBB. THEY DID NOT OFFER THAT WITHIN THIS PORTAL COMMUNICATION, SO BEING SNEAKY AND UNPROFESSIONAL. I WILL NOT BE TREATED LIKE THIS FROM THEM. MY ANSWER ALSO CAN NOT CHANGE AS PER BELOW. i AM UNABLE TO PHYSICALLY/FINANCIALLY MOVE WHEN THEY ORDER ME TO. THEY GAVE ME OFFICIAL NOTICE OF NON-AVAILABILITY VIA ONLINE AS I HAVE ALREADY SUBMITTED. THEN LIED TO SAY I RENTED AN APARTMENT ELSEWHERE TO GET AWAY WITH KEEPING MY MONEY. THIS IS ILLEGAL. ******

  -------------------------------------------------------------------------------------------------------------------------------------------------------------

  To be clear: Below is the message on my portal on 1/23/25 that I copied, which shows they did NOT have availability.
  Hello Future Resident!!
   Thank you for applying for residency at one of our communities!! Application Support Team has reviewed your application.
  Due to the nature of our special financing and the date you selected for your anticipated future move-in, it shows this property does not have any available units for your move in date.
  Because of this, we have placed your file on hold until a unit becomes available and assigned to your application. If you wish to keep your application on hold, then no further action is needed on your part as we will contact you once a unit becomes available. 
  An email will be sent to you once a unit is available instructing you to re-log in and sign all require documents. At that time you will be asked to provide all supporting documents.
  We look forward to working with you in the near future and approving your file for move-in.
  Thank You!
  Application Support Team

  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  LAST RESPONSE:
  I am rejecting this response because: My lease ends on 3/31/2025. I am retired on social security, turning 66 in a week. I am alone with coordinating this move. I am not **************************************************************************** life. I need my own food and require refrigeration of an important medication. I checked AirB&B and that cost would be around $1000 at least. Food, furniture storage for this time, separate packing for my needs while in between places, movers needed twice, etc. This is probably double my social security check, then counting the rent I pay where I am, AND the rent for this apartment. This delay of ******************************************************************* due to my physical needs.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of *********** Senior Living unit 213 on 11/30/24. As of todays date havent received my deposit. I received last month charges that I disputed via certified mail. I provided to management before move out receipt of carpet cleaning and maintenance records of request submitted while being a resident requesting touch up paint. light bulbs replacement and never received it. I shouldnt be charged for wear and tear items.

  Business Response

  Date: 01/17/2025

  Ms. ***** We received your letter and it is with our ***************** team where a response is being worked.  You should have a response soon.  Thank you.

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22821223
  
  I am rejecting this response. I disputed the deduction of $206 within the 15 days as stated on the 12/18/24 deposit disposition letter. I received partial refund today  of my $591.70, with no response to my dispute regarding the $206 that was deducted.  Attach is evidence of dispute mailed in writing and Concord receiving it 12/26/24. Also attached carpet cleaning receipt which I provided when turning in keys via email. Maintenance request for touch up paint never received and a current picture of the door Im being charged and as of 1/17/25 hasnt been painted. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 01/22/2025

  Your letter was reviewed with property management and response was mailed on 1/17/2025.  We are processing an additional $150.00 refund - please allow up to (30) to receive.  

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a concord property to see if they had availability in which they did I called the 866 number to explain my background to see if I could be worked with they said theyve seen many cases in my same situation where people have gotten approved for apartments and even if I was denied I could appeal it and plead my case. I applied and was denied with no explanation nor did I even get to plea my case which it very hurtful in times like this where things are very difficult. Im no criminal nor *** offender just a mom looking for a home and a second chance.

  Business Response

  Date: 01/07/2025

  Ms. ******** application was denied in screening due to civil court history which falls into the years of our current "Rental and Credit" parameters.  The application process contains this statement which is presented prior to the applicant signing the application.

  CREDIT HISTORY: ConcordRENTS performs a credit check on all adult applicants, other than those who receive
  assistance from a Federal Subsidy program, using *********************** (YRS), ******************* These products
  comply with all Fair Housing and Fair Credit Laws, ensuring every applicant is treated the same. An unfavorable credit
  history may be grounds for an additional security deposit, prepayment of rent, a co-signer, or denial of an
  application. An unfavorable credit history includes, but is not limited to, any of the following:
  Poor credit history.
  Applicant Qualification Acknowledgement
  Florida Applicant Qualification Acknowledgment - Tax Credit or Mixed ******.docx
  High rent or debt to income ratio.
  Previous evictions or judgments from landlords.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I have moved here two years ago we been having the same issues. Every time it rains even if its not a lot our side walk gets flooded. Making it impossible to walk to the front of the building to get to our car. I have complained many times and they will state its the city issue or they will explain to me their life and how the rain affected them also that it is every where. We have ruined shoes over this issue. This issue also than clogs up my toilets which makes it not able to be used. When I report this they state its the pipes due to the rain and we have to wait to flush! Unacceptable!! We pay almost ***** in rent and we have to worry about pipes and sidewalk floods. We have to do our part as tenants and pay fines etc but we are expected to live under these conditions. When you report or complain they always are rude unprofessional and speak about their problems that pertain to the same issues. I have also tried reporting an incident not knowing how to handle the situation and scared for my family safety and the main manager ***** goes back to the people I report and tells them everything which caused the person to come back to my home causing troubles. I had to report to the police and did not want to speak to the complex any more due to me being worried they wouldnt keep us safe! I have emails, pictures and more with the same constant complaints and no resolution just unprofessional and rules that we must follow. Looking into a lawyer and small claims next if nothing can get resolved. I have damaged my shoes clothes for the issue with the toilets and sidewalks. I am beyond upset.

  Business Response

  Date: 12/30/2024

  This is in response to the BBB complaint filed December *******, Customer Review ID#********.  
  
  The complainant has stated that when it rains, the sidewalk floods and makes it impossible to walk to the front of the building or get to their vehicle and due to this happening, their shoes and clothes have gotten ruined.
  On the date of the last notification from the complainant, December 18, 2024, the city of ******** received an extreme amount of precipitation in a short period of time.

  
  ************ had previously installed drains to help counter the pooling effect after heavy storms. The drain has also been cleared of debris that may have accumulated after the storms passing.

  ************ has also contracted a vendor to perform additional alterations to this area to help further reduce the occurrence of this issue.

  In the interim, there is another sidewalk on the north side of the building that can be utilized during any rainy period.

  We sincerely apologize if the complainant feels that the staff are unprofessional and/or rude as we have addressed every communication regarding this and other issues which have been brought to the attention of management.

  As for having to report an issue to the police, please provide the full police report regarding this matter.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22712980
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 12/30/2024 3:36:32 PM
  

  I have attached a photo of me standing in front of my apartment door looking at the other sidewalk they want us to use. It is already a little walk just to get to our cars. It is unacceptable to need to walk way on the other side of the building just to get to our cars especially in the rain by the time we do that we will completely be soaked. We should have access to our sidewalk as everyone else does for their sidewalk! This has been the same answer and reply for two years. I have emails constantly asking for the same problem to be fixed. 
  

  As far as the police report the police department stated they contacted your office and has no updates just yet. I refuse to provide any additional information to the office as I did that last time and the person I was complaining against came banging on my door stating ***** told them I reported them. I am not trying to put me and myself at risk of our safety if I am not sure things will be resolved without me being involved or getting drama sent back to me. It has happened once before and I dont want to see if it will happen again. 

  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 01/14/2025

  This is in response to the BBB complaint filed December 20, 2024, Customer Review ID#********. ? 
  
  The complainant has stated that when it rains, the sidewalk floods and makes it impossible to walk to the front of the building or get to their vehicle and due to this happening, their shoes and clothes have gotten ruined.  
  On the date of the last notification from the complainant, December 18, 2024, the city of ******** received an extreme amount of precipitation in a short period of time.  
  ************ had previously installed drains to help counter the pooling effect after heavy storms. The drain has also been cleared of debris that may have accumulated after the storms passing. 
  ************ has also contracted a vendor to perform additional alterations to this area to help further reduce the occurrence of this issue. 
  In the interim, there is another sidewalk on the north side of the building that can be utilized during any rainy period.  
  We sincerely apologize if the complainant feels that the staff are unprofessional and/or rude as we have addressed every communication regarding this and other issues which have been brought to the attention of management. 
  As for having to report an issue to the police, please provide the full police report regarding this matter. 
  

  Business Response

  Date: 01/14/2025

  The response posted was a duplicate.  This is the response that should have been posted:

  This is in response to the rejection of the response submitted for the BBB complaint filed December 20, 2024, Customer Review ID#********.? 
  Your response stated that you have been complaining about this issue for the two years you have resided at ************ and to date your concerns have not been addressed; your residency with ************ has not been for two years and the issue 
  has been addressed multiple times since first bringing it to the attention of management in January 2024. As it was determined to be something out of our purview so a third-party contractor will be addressing the drainage issue. The community is currently waiting for notification from the vendor as to when the contract work will start. 

   

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22712980
  
  I am rejecting this response because this has been the same answer since I moved in. They recently sent this same reply. The sidewalk they are asking me to use on the other end is ridiculous. I would need to walk down to walk back towards my apartment where my car is parked. To do that with kids and in the rain is unacceptable. If no one else sidewalk is having the issue with the rain and I am able to use their sidewalk why not just deal with the problem and fix it permanently so we can use the proper sidewalk. The company is never able to assist when need help its always a sorry. If this continues I will look into a lawyer for damages and compensation. It is unfair we must follow our lease and I do just that but have to deal with the complex issues at the same time. The rent is high enough for the property to be running properly in my opinion. Thank you. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment Rent

  Business Response

  Date: 01/17/2025

  we have been in contact with the complainant and have worked through to a resolution

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22663309
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 02/04/2025

  still waiting on ****** for my refund to pay ,my rent of December

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22663309
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 2/4/2025 5:42:23 PM
  Still waiting on Amscot to pay my refund back it will take 4 to 6 weeks to recievd. So I can pay my rente due from December 2024

  
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 02/05/2025

  We have no control over the issue with Amscot.  The property has been in communication with the resident.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at *********** at Clyde Morris and as a resident for 1 year I dealt with high water usage due to a running water issue that was notated with a work order, and never got addressed properly until months later for a test, yet even after the test never got fixed until 1 month proper of moving out. I was paying high water bills the whole year I leased at that property except for the last month which was prorated correctly when the issue was fixed. However, I spoke to management on reimbursement for water/sewer overcharges and they never got back to me on anything. They also charged me a cleaning fee of $150 even though the condition was left in perfect condition and I asked to dispute it with no change, they miscalculated my final statement and wanted to charge me wrongly of when my official move out date was and I asked for it to get corrected. They only fixed 2 out of 3 of the household members balances that they sent wrongly sent to collections.

  Business Response

  Date: 12/23/2024

  Pictures are taken during the move out inspection and have been reviewed and the cleaning charges will remain.  There were areas in the unit that were not cleaned upon move out including bathtub and tile tub surrounds, ceiling fans,drawers, stove top, and floors in unit.
  Water usage was reviewed and was discussed previously with past household members.  It was determined that the water usage was accurate based on the number of people in the unit.
  The account was reviewed after the final statement was sent,and it was determined that there was an error in the employee discount that was posted to the account, as Mr. ********* was also employed by our company when he lived on site.  This was corrected and a refund was issued.  We have verified that there was never any credit reporting done on this account and no additional refund is due. 

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22656128
  
  I am rejecting this response because: the case has not been resolved.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother rents an apartment from *********** Senior Apartments and the management team charged her double the electricity on top of my rent for 4 months when she paid it thru the electric company. They basically told her it was her problem not theres and the electric company told her that the management team is supposed to refund her. They owe her almost $1000

  Business Response

  Date: 01/06/2025

  Good afternoon Ms. **************** apologize for the delay in responding, however we had no identifying information in your complaint to determine who your mother was to look into her situation.  Due to the issue being with the utility company, your mother would need to contact **** directly to address any concerns with her electric account.  The customer service number for SECO is: ************.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22645556
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/6/2025 4:45:08 PM
  Apartment 202 was getting free electric for 6 months.  My mother ***** ******** was charged their electric bill when it wasnt even hers.  The electric company said the apartment complex needs to refund her ASAP for those months

  
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/08/2025

  We responded with all the information we could on this complaint.

  NOTE:  The person submitting the complaint was NOT the resident and it took a long time for us to determine which resident was referenced.  The resident set up the electric with SECO under the wrong apartment #.  We cannot fix anything with SECO because we did not make this error.  She will need to work with SECO for any reimbursement.

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22645556
  
  I am rejecting this response because: The electric company sent a letter to the complex stating she was paying her electric all along mean while the apartment complex was also charging her electric on top of the rent because they showed it not paid.   When she originally moved in to that apartment - her **** said it was her apartment number.  But 4 months later she discovered it was unit ****** she was being ****ed for.  She spent many days in the office of the apartment complex trying to resolve this and they said they cant help her.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 01/08/2025

  More Information...On Sep 7, 2024, at 1:10?PM, ***** ******* <*****************************> wrote:
  
  
  
  ?I have been told that someone is working at giving back my electric charge. I proved I paid the electric bills. That I should be getting a credit or reimbursement. I have been waiting months.
  
  Everytime I go to office or email I get we will check into it.
  
  I dont understand the problem. No one had a problem demanding money or send eviction notice till I prove I had been paying the electric.
  
  I really need an answer of why I cant get this resolved.
  
  Thank you
  
  ***** ********

  ***AGAIN no response from Apratment complex

  Date: September 27, 2024 at 12:15:41?PM EDT
  To: ********************************************************
  Subject: Re: 11-201
  
  
  ?Maybe you all should go after ****** for the five months of free electricity. Since you charged me and I paid.
  Double dipping.
  ***** ********