Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Concord Rents has 90 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Newnan Crossings Apartments

  955 Highway 34 E Newnan, GA 30265

• 

  Concord Rents

  5150 Millenia Blvd Orlando, FL 32839-5620

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a tenant here at Clyde Morris reserve for a year and a few months. Since the day i signed my lease i have been regretting it. Clyde Morris had literally nickeled and dimed me from the beginning due to their negligence and inability to do things correctly and in a timely manner. Ive paid over $500 additional to my rent due to a leasing agent messing up my FPL connection. Ive paid for valet trash fines and it was the valet employees fault and when I was explaining to the leasing office the issues they disregard and mad me paid the fees. I was supposed to sign my lease in March 2024 but didnt sign and get all papers finalized until May 2024 and now they are charging me for their lack of organization and getting things done in a timely fashion. I set up my rent to now be paid via flex (which is an app) and this is the 2nd month that they have rejected it because one they didnt complete my lease in time and now because of the these extra fees they have added which shows that i have a balance and flex wont pay my rent. Now its the weekend they dont open until Monday and by Monday late fees will be assessed to my account. I have multiple repair issues that havent been resolved. They for one left a huge whole in the ceiling of my 2nd bathroom for a month now and that has then allowed water bugs to come in my home. The original problem was a leaking ceiling that never was fixed since January then corporate came and level the whole and this huge blower my daughter is uncomfortable using her bathroom. They do patch work and never complete repairs. This is absolutely unacceptable but speaking to them isnt going to change anything. Also the property is poorly kept, one trash compactor over 100 apartments, Im paying for amenities I didnt ask for but forced to pay ex: first floor, valet trash service. We have a gym thats unsafe because the door lock has been broken and accessible for any and all and sometimes illegal activities. I need help

  Business Response

  Date: 06/19/2024

  We have spoken to **************** regarding her being locked out of her flex payments.  Due to lease charge changes, we waived late fees with the understanding that rent charges would be paid in full before Friday 6.21.24.  As of 6.14.24 all open work orders were closed as completed including the ceiling repair.  

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21789636
  
  I am rejecting this response because: although they are offering this current late fee waiver it still puts me in a tight space with these unexpected and unknown charges for their lack of service since they were changing employees in the office. I shouldnt be held responsible for things as a management company should be doing. *** never lived in a complex that i signed my lease AFTER my lease was due to be signed then to turn around and make me back pay for their unorganized chaos. I also have put in other service orders for my washer dryer and refrigerator all three have not been serviced and the roof has not been fully completed. Per usual they will start and never finish just like my stove light (simple) months ago was supposed to be ordered and replaced but never done. They will come just to say they came hit completed in the system but in reality its never completed. 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 06/27/2024

  I'm sorry for the inconvenience that occurred by renewing your lease late. However, most of the delay was caused by missing paperwork that needed to be completed before the renewal lease could be extended to you. The rent change amount was communicated back in December, so there was adequate time for you to be advised of the upcoming change in advance. Now that we have everything completed and the lease has been renewed there should be no further issues with this. As a courtesy we also applied a credit to your rental ledger for the amount of the late fees that were assessed. I apologize for the inconvenience and hope that this is considered resolved. 
  
  In regard to the open work orders in your home,I have followed up with the maintenance team and asked them to address these issues today. It appears that you were home when they arrived, and they were able to make an appointment with you for tomorrow. My hope is that they will be able to complete everything to your satisfaction but if for any reason something is not fully resolved or if you have any further concerns, please reach out directly at **************. Please accept my apologies for these service delays. Our team is dedicated to providing stellar service to our customers,and it appears that we may have missed the mark ***** We appreciate your patience and look forward to being able to provide the exceptional service that we're known for  moving forward.       

  Customer Answer

  Date: 06/27/2024

  Per the message sent from the property management company they stated that they removed all late fees but according to this information attached the late fees were decreased but not fully removed. My rent is ******** plus the $143 Im not sure how that equals to ******** i paid the rent but its just confusing how its said one thing and document shows another. 

  Customer Answer

  Date: 06/27/2024

  These are the emails in regards to the additional $500 that was added to my rent that i spoke about in the claim originally. No matter how much information I provided they still made me pay for a mistake made by their employee. Sending additional proof 

  Customer Answer

  Date: 06/27/2024

  These are the emails in regards to the additional $500 that was added to my rent that i spoke about in the claim originally. No matter how much information I provided they still made me pay for a mistake made by their employee. Sending additional proof 

  Customer Answer

  Date: 06/27/2024

  These are the emails in regards to the additional $500 that was added to my rent that i spoke about in the claim originally. No matter how much information I provided they still made me pay for a mistake made by their employee. Sending additional proof 

  Customer Answer

  Date: 06/27/2024

  When i first moved they were charging for everything under the sun. It was unfair for me to be held responsible for a mistake made by their employee. I had no time to even contact FPL in advance because me signing my lease, receiving my ***** all happened in one day which was March 27, 2023 i trusted that ***** did everything right but I was wrong. Its already too much for me to pay for rent but I made and make it work but I got so tired of fighting with the leasing office i just gave up. Its been unorganized since day one. They never have taken full accountability for anything. Im not sure if they are under new management but I honestly believe that if everything works out I wont renew here again. The apartment is nice but the management is insane. And the upkeep of these market apartments is deplorable. Im paying for valet trash and they pick and chose when they coming to pick up i first understood it was no pick up on Wednesdays and one weekend day but now its trash sitting and Im not against young kids looking for money to make but Im not mistreated in paying them everyday to take my trash out when Ive been forced to pay for unreliable trash services. 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not one to share my personal business online, but if I can help prevent a family from dealing with my experience, I will. If you are in the ********* Area looking for a place to call home, please avoid Lakewood Shores apartments and if you signed a lease for the unit address *************************************************************************************************************** be aware of mold. I noticed on my renters profile I am be charged an undeclosed fee. I believe I shouldnt be charge anything being the conditions I had to live in, in fact I should be receiving money back for living in those conditions. I have experienced multiple floods in my unit from last year until this year of 2024.Despite multiple request via phone, portal, and email, the property management failed to properly treat or fix the issue at that time. The management resolution for fixing the flooded areas was to blow fans under the carpet and per them spray solution to prevent mold growth. Upon my own investigation, there was mold growth that caused me and my family to be sick. I contacted corporate but it was just a **************** line that got routed back to the apartments. I complained so much that it became draining, so I decided to find another place to live. If you are a parent(s) that cares about your familys well being, please avoid Lakewood Shores apartments at all cost, your maintenance request will either go unnoticed or patched up temporarily. I have also saved pictures of the incidents, emails and work orders to prevent any misunderstanding.

  Business Response

  Date: 09/12/2024

  Thank you for bringing this matter to our attention. We are sorry for the inconvenience that you have experienced. We strive to ensure customer satisfaction and take care of all work order request in a timely manner. We have reviewed your request and attached is the explanation of the charges as requested. In an effort to come to a satisfactory conclusion we offered you a settlement to close your account. Please contact our ********************** at **************.
  

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 21766115
  
  I am rejecting this response because: I believe that I should not be charged for the charges they are charging me with, when the management team was very neglectful when it came to the repairs not to mention me and my family living in ****. I also think being charged a month of rent when I was in written and verbal communication with management regarding my move out date. The management team told me I could not complete paperwork until my daughter was 18. I was moving out a couple weeks after she turned 18. I felt like I was forced to comply with the settlement or it would go on my credit and that is unfair.
  
  Sincerely,
  
  ******** **********

  Business Response

  Date: 09/12/2024

  Our dispute department had previously sent out their response to a formal dispute regarding the move out charges. Our records show that a payment arrangement has been entered into with our collections department. We stand by our previous response. 

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While applying for a mortgage, the lender Im using found ****** Place Apartments, owned by Concord Rents, dba Concord Management, listed showing a delinquent amount owed for $171.00. Around 2019, before finding a better place to rent, I put in an application with ****** Place Apartments and paid $75 for a background/credit check. I did not ever hear back from the apartments, but I didnt pay any attention to that as I was in the middle of moving to a home in the area. I originally found this supposed owed amount on my credit several months ago, and I disputed it. The company stated I owed the money because I applied for an apartment. I never spoke to anyone with ****** Place Apartments prior to disputing this amount, and they insisted that I owed it because I applied for an apartment. I only paid what they charged for my credit and background check, they never supplied me with results, and I never signed up for anything with this company other than the credit and background check. They have offered no services to me, nor have I received any product from them. We never had any communication prior to finding this on my credit. I want this removed. I do not owe them money, and they have not done anything that would explain this charge. If there was fine print that stated I would owe more than $75 for the credit and background check, it was hidden well and still does not explain what services they provided for $171.

  Business Response

  Date: 05/20/2024

  In April 2021 ************************* filled out an online applciation for ****** Place Apartments. She filled out a payment authorization for the Application Fee and submitted the payment via ACH. That payment was then returned due to Non-Sufficient funds. The moment that the payment was returned and the reversal was posted then the application is stopped. It is the responsiblity of the applicant to make sure that their payment(s) are valid and if they're not then they are responsible to submit payment in order to continue with the screening process. The application fee is listed as non-refundable. There is also a return check fee  as well. 

  ****************** was aware of this because she did reach out to our ********************* in August 2021. She stated that she would be disputing the charge but our office did not receive a dispute from her. This account has since been forwarded to an outside collection agency, *************** Systems, where they have been overseeing all collections efforts since 2022. 

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21729861
  
  I am rejecting this response because: when I spoke with the office about this original charge, it was NOT due to insufficient funds. The payment was processed and I was told that I owed an ADDITIONAL $171. Further, since no report was requested by them, as I never received notice of any background or credit report being completed or any results thereof, if there was a return charge for ISF, it would not be in the amount of $171. However, since I was told it was an additional amount I owed for applying for the apartment that had nothing to do with ISF, even though I never spoke to them prior to receiving this excessive fee, *** now received two reasons for the charge. I never received any notice of a returned charge, either. If they would like to provide proof of my $75 fee being returned, as well as an explanation for $171 being owed for ISF, I am willing to look at the credibility of the proof and go from there. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/20/2024

  The only amount that has been listed as owing is $170. This is comprised of the Application Fee for $85 and a return check charge of $85. The balance was never listed as $171. ****************** can contact *************** Systems to get a breakdown showing these fees as they have been overseeing the collection since 2022.

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21729861
  
  I am rejecting this response because: from the beginning, ****** Place Apartments and Concord Rents dba Concord Management have failed to provide any proof of anything they have said. Their explanation for the fee has changed twice, and I have never received from my bank or ****** Place Apartments proof that the check was returned or even a letter stating my check was returned, and they failed to run a background or credit check, or to provide proof that they did anything that would require $75 (now $85). They have simply stated I owe an amount, and state that I do not deserve proof that they did anything. The onus is not on me to prove that they did nothing, because I have nothing from them to show for this fabricated amount. The fact that they would rather refuse to prove anything that would clear their name shows how unethical they are. Again, I request proof of what I owe $170 for, a returned check, a document that shows you ran a credit and background check, or any other service provided from the company that states that I owe them, or to remove it from my credit report. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I applied for an apartment. I paid a $150 application fee. And I was told eventually I would be charged a $200 holding fee if I accepted the apartment after being approved. I was charged that fee BEFORE I accepted the apartment, so I disputed it with my bank. Now, they are telling me I owe them $285 and that they are not willing to work with me. When I tried to speak with ***** in management, he was incredibly unprofessional and stated it was my fault because of what was in the contract. I said I understood what was written in the contract, it said if we backed out of the apartment it wasn't refundable, but I never accepted it. I said the leasing office had been immensely dishonest and not forthcoming and that I felt everything was shady because the amount they wanted me to pay was more than half my income at the time. They refuse to refund me, and I'm beyond angry because now they're going to send it to collections, which is not fair. This is the WORST management company I have ever dealt with.

  Business Response

  Date: 05/20/2024

  Our ********************** spoke to ********************** (listed as ************************* on the application) about her balance due on 5/17. She stated that her reason for cancelling the application was that the rental rate that was eventually quoted to her was not what she stated was listed on the property website. We attempted to explain to ********************** that your rent was going to be based on how you qualify during the screening process. As for payment of the fee we also attempted to explain how that process is set up: applicant pays the Application Fee - if they meet the pre-qualifications standards then they are asked to pay the Holding Fee - from there the full screening process will take place. An applicant is never offered a unit without having been fully approved. ********************** offered to pay for the return check charge that was created by her Stop payment. When we attempted to tell her that she had received the service of the screening she abruptly ended the call. 

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21727745
  
  I am rejecting this response because: that is not what occurred during the conversation or at the time of applying.  They charged me at the time of application for the holding fee, before I was ever approved, which is why the charges were disputed.  I did not reject the apartment because it was different than what was on the website, I rejected it because the quote I was initially given at the time of approval, increased to almost *********************************************************************************************************************** anywhere prior to the application and were not told to me until that phone call.  That is unprofessional, shady, and very scammy.  

  I abruptly ended the call by telling them I was not going to pay because the agent I spoke to was rude and unprofessional and was just trying to talk over me and tell me why he was right and I was wrong, and would not listen to anything I had to say.  I also was trying to work and he had previously hung up on me once and then called back several minutes later saying the call was "dropped."
  

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/20/2024

  The Holding Fee is always charged prior to the full screening process. A unit is never assigned to an applicant that hasn't received a full screening and is then approved. Once the applicant passes the pre-approval the next screen that they are prompted to is to submit payment of the Holding Fee. 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21727745
  
  I am rejecting this response because you still were dishonest with everything in regard to how much everything would cost up front.  It should've been fully disclosed at the initial phone call after approval, not three phone calls later.  I backed out because I was lied to and could not afford the rent you were asking me to pay.  That is NOT my fault.  And so I should not be responsible to pay you money that I can't afford to lose.  As I told someone on the phone, I'd be willing to pay the back-charge fee of $85 even though I can barely afford to do that right now, but I will not pay the $200.  Based on the reviews here on BBB, seems like you guys are well known for lying, so it's not like I'm the first one to complain.

  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in 1/5/24 was never told that the building I will be placed in is majority Housing or Section 8. I stay in a 1 bedroom studio that is supposed to have washer/dryer access. It took a month to get the key to washer/dryer and even to this day the cleanilness/sanitization of equipment hasnt been done. Placed numerous work orders closed as completed but was not. Provided video and photos. I am charged $1 according to my residential app which is apart of my lease but I cant use. Its like I am expected to use it even though the conditions are horrible. Property website advertises luxury but is not. The hallways had c*** on the walls, dirty, like it hasnt been cleaned in years. SAFETY I have seen broken doors and according to Property Manager is aware that area isnt the best but why are doors that should be locked and secured broken. Every week the elevator is broken.

  Business Response

  Date: 05/20/2024

  We are sorry that you feel our Creative Village location is short of stellar. With over $1 billion of construction activity either in the works or planned, the community is as vibrant as ever.  Both UCF and ******** would not have located their new campuses here if they too did not believe in this exciting renaissance.
  
  Regarding residents claims of elevators, washer/dryer and hallways etc.
  
  ****** court is a mixed-income community that offers apartment homes for unrestricted and restricted-income residents, this information is also clearly stated on our website and our application acknowledgement documents, prior to an applicant paying any fees to apply. 
  
  The building cleanliness is a top priority for us, but this is somewhat of a group effort. We work hard to keep up with the daily cleaning but its near impossible to achieve the desired results without community involvement. We have the common areas professionally cleaned on a weekly basis and cleaned by the building maintenance team daily. We also schedule regular interior and exterior pressure washing of the community. While there is a concentrated effort by the management team, sometimes after we complete our scheduled cleanings, there may be items improperly disposed of throughout the day that a resident may notice before the management team does. As such, we encourage all residents to submit service requests via the resident portal if they see an area that needs addressed.
  
  Both elevators in this residents building are operating with valid and current licenses, this can be verified via DBPR. Elevators are sometimes subject to mechanical failures, however, there has been at minimum 1 working elevator in the residents building during the residents time at the community. 
  
  Regarding residents claim of being charged an additional $1 per month. Resident was previously given a breakdown/explanation of the monthly charges and the resident confirmed that the amounts were clarified and was now understood that resident was not being charged any additional amounts for the use of the washer and dryer room.
  
  To reiterate, there will be no rent concessions, discounts, or reimbursements. 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a complaint towards Concord Rents and ********************************. I have been living in ************* for 6 years and I have been having nothing but problems since I have been living there. Over the course of 6 years I have been harassed, discriminated against, and neglected. I have had a mildew/mold issue since I have been living here and nothing has been done. The apartment will come and paint over the mildew and say its fixed. My children and I are constantly sick because of this issue, my son has been diagnosed with severe asthma and I have bronchitis. We have multiple sleepless nights because of this issue, this apartment complex doesnt do anything but bother and harass their residents. Theres shootings all the time, cars broken into, etc the halls need pressure washing as well as the stairway.They bother their residents when they need to fix the appearance of the neighborhood.All of their employees are rude and your corporate does nothing about it. Doors are dirty and mildew outside and need to be repainted. I put a work order in weeks ago for my shower and still my shower not fixed. This company has to do better by their residents.My son is allergic to mold and has been having breathing issues.I cant afford to move, I just want it fixed. I want it fixed, or to be moved to another unit, or a sister property.

  Business Response

  Date: 05/28/2024

  ***************** manually placed a work order on 5/16/2024 regarding the verbal requests of water damage from the resident. Management is working intently to assist the resident regarding their complaints. Resident has no other work orders that have been placed prior regarding water damage. Resident applied in January 2024 at the current community for a four-bedroom apartment home. The paid funds were returned due to insufficient funding initiating a balance on the account. Once funds are paid, resident will be able to transfer to another sister community. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11th I spoke to a representative for the Concord Rent apartments regarding filing out a rental application. The representative went over all the fee information such as (deposits and holding fees)and rental agreement .She also assured me that if my application get denied I would be able to get my full amount back that I put down for the holding fees which it states that in the application. My holding fee was $******. I did get denied, because my income excited over the amount required to have.I reach out to the Concord ****************** to recover my $******. Each time I called they would tell me it's a process and to give it time, that the process may take up to a month before I see the money go back into my bank account. We'll I have gave it more than enough time and still have not got any updates or my money back.All I want is my ****** back please. I am a single mother that works very hard as a Certified Nursing Assistant, I can not afford to just let a company take and keep my money. Please understand if the application didn't state that the holding fee was refundable, I wouldn't be asking or pushing to get my money back.But it clearly states refundable.

  Business Response

  Date: 05/14/2024

  We have reviewed our records and find that the request was sent to accounts payable in March but was not completed.  We have changed the address to the one filed with this complaint and the check will be sent before the end of this week.  We apologize for the delay.

  Customer Answer

  Date: 05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in the *********** Apartments for almost 12 years. Have always paid my rent and have never brought problems to anyone here. During my 12 years, I once had a live in girlfriend who I believe was good friends with a woman in the leasing office. After our separation, the leasing office has treated me bad. They have not changed my dryer, the have never shampooed my carpets. They promised the paint my walls. They do not understand the concept of wear and tear. Ive provided pet deposits on two occassions, and they are telling me I only did that once. They threatened to evict me all the time. We had an inspection set for May 7, 2024., and they locked my account so that I cannot pay my rent until the inspection is done. They keep rasising my late feels almost every other day, and today they cancelled the inspection. I am a disabled Air Force Veteran, I also follow the rules here, and I feel like they discriminate against me because I had my ex girlfriend move out. The last inspection I had, they were offending me with the way my apartment looked. The maintenance crew was oretty aggresive, I contacted law enforcement a few time to mediate. I need help. I hear several neighbors complain about similar situations. I really need help. These people have affected my health, and I was hospitalized. I pay my rent, but they refused to complete

  Business Response

  Date: 05/08/2024

  ************************ apartment home was inspected as scheduled on 5/7/2024.  ********** will be contacting him today to schedule a time for ******************** to come to the office to discuss next steps.  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into this apartment less than one month ago. 2 days into moving in I began finding a lot of things that needed the properties attention. My main concern was the LARGE amount of dead roaches, and MOLD in the dishwasher. The unit was dirty, sinks and tubs clogged, horrible smells. The refused to change dishwasher, have not sent anyone to clean the dead roached and continue to ignore out emails calls and never open the office door. This is an elderly living apartment complex and this is disgusting they need to clean to this home.

  Business Response

  Date: 05/03/2024

  We apologize for any troubles you had during your move-in. It is our goal to ensure each resident has a positive move-in experience, and it looks like we missed the **** with you.    Our onsite team has been in communication with you as well as your family since your move-in, your dishwasher has been replaced and cleaners were sent back into your unit for an additional deep clean.  We hope going forward your residency with us will be a positive one, and if anything else is needed please reach out directly to the onsite team for assistance. 

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN A TENANT OFTHIS RENTAL COMPANY CONCORDS RENTS FOR MANY YEARS, I HAVE DECIDED TO MOVE OUT ANDWHEN I SIGNED MY LEASED BY ACCIDENT I CHECKED THE WRONG BOX TO MOVE OUT. YESTERDAY I WHEN TO SIGN THE MOVE OUT PAPERS AND ********* (***) COMES TO ME AND INFORMS ME THAT I NEED TO PAY $ ******* TO MOVE OUT. I TOLD HER WHAT?? WHY? SHE SAID BECAUSE I CHECKED THE **** I SAID OH I DID THAT BY ACCIDDENT BECAUSE THE **** THAT HELPS ME EVERY YEAR WAS FIRED ILUSION. I ASKED TO SPEAK TO THE MANAGER ******* I THINK THATS HER NAME. I GUESS SHE WAS ALREADY READY TO SAY NO BECASUE AS SOON AS I OPEN MY MOUTH TO SPEAK HER HEAD WAS ALREADY SHAKING. I AASKED ANYWAYS IF THEIR WAS ANYTHING SHE CAN DO AND SHE DID NOT HESITATE TO SAY NO NO. I WAS IN SHOCK LIKE I HAVE BEEN A TENANT OFTHIS COMPANY FOR SO MANY YEARS AND THIS IS HOW YOU GET TREATED FROM A SIMPLE MISTAKE. I CANT AFFORD TO PAY THAT MONEY TO MOVE OUT. I NEED CORPORATE TO CONTACT ME TO SEE IF THEY CAN HELP ME RESOLVED THIS. ********* IS THE ONLY ONE THERE THAT CARE, *** IS HUMBLE, CARING AND UNDERSTANDING, BUT ******* IN THE OTHER HAND IS RUDE AND THIS IS NOT THE FIRST COMPLAINT AGAISNT YOU. CAN CORPORATE PLEASE CONTACT ME AT ************

  Business Response

  Date: 05/06/2024

  We are in receipt of your complaint regarding your concerns over liquidated damages for terminating your lease agreement early. As outlined in the Liquidated Damages Early Termination Fee Addendum, all adults in your household initialed your agreement in Choice 1 to pay an amount equivalent to two (2)months rent to us as liquidated damages or early termination fee in accordance with Fla. Stat 83.595(4) if you breach the Lease Contract.   I understand you have elected to vacate your apartment prior to the expiration of your lease which is 1/31/2025, therefore this provision provides the ability to do so however liquidated damages are applicable.  Unfortunately, we are unable to amend your lease agreement as it was signed and fully executed on 2/12/2024.