Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Concord Rents

  701 SE Martin Luther King Jr Blvd Stuart, FL 34994-2309

  
• 

  Concord Rents

  2596 Twin Drive Sarasota, FL Sarasota, FL 34234

• 

  Urban Landings

  300 4th Avenue South Saint Petersburg, FL 33701

• 

  Concord Rents

  1330 Naples Cir Rockledge, FL 32955-2513

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine got their rent increased on them and ended up having to move. Due to this day got fined for the way they left their apartment. The apartment complex tried to find them for their carpet when they had lived there more than 10 years. This is illegal and they eventually went back on that charge. However based on this I would guess that they have done this to more people than just that friend of mine. I'm hoping that the better Business bureau can help out anyone who has been charged falsely and refund them their money.

  Business Response

  Date: 07/10/2024

  Dear **************,

  In order to reply to your complaint, we would need to know more about your friend:  their name and the name of the community.  We strive to provide excellent customer service to our residents and we would like the opportunity to address their concerns.  

  Thank you.
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at this unit for 3 and a half years until somebody broke in my car and stole my license plate in a broad daylight. My packages were being stolen on a constant basis. Thats when we decided to move to a safer community. They had ******* in deposit from us including the credit rent for 15 days rent after we vacated the premises. They have added $2200.95 liquidation damage from 6/16 to 07/31. I got this letter today as of 7/3/2024 charging me for the entire month of july and ******************************************** the balance.They are even charging me for wear and tear like a light bulb(1), vertical blind slat (1), range hood filter, countertop resurfacing $300 because the lamination on that faded. and carpet for $800. Furthermore, the unit has been occupied already and they are still charging me for it.Carpet had smell because the unit was so deteriorated that hose pipe bursted in the middle of the night and it had water everywhere. We had to throw away our belongings that got damaged due to the negligence on their part. Resolution: we expect the full amount of $*******. Before we left, we made sure the dry walls were patched for the holes, repainted the walls, fix the light bulbs and even vacuumed it for debris. The management wants me to write down a letter and mail it to them in order to dispute those charges which has gone to the collection agency already. Deadline has already elapsed. Spoke to ******* with collections and he will send me a new balance sheet i dont know when and what to expect on it.Overall, these guys are involved in shady, unethical and bad business practices and they set their tenants up for damages and fines.

  Business Response

  Date: 07/24/2024

  When ************** spoke to our ********************** it was made clear that they are not an outside collection agency. They are a part of the management company that owns and operates the community. It was also explained to ************** that the charge regarding his move out would be updated upon confirmation of the re-renting of their unit. The re-rent has been confirmed and that charge has been adjusted accordingly. A revised statement showing this has been sent to their mailing address via certified mail. If they wish to dispute other fees that are listed, ************** was provided direction on how to submit a formal dispute. 

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on the morning of 06/30/24 my apartment has been without AC. It has reached up to 85 degrees inside since then and continues to fluctuate regularly between 80 - 83. It wasnt until late Tuesday night (07/02/24) that we received a small window unit for 1 of the bedrooms in the house (we rent a 2 bed / 2 bath apartment). With numerous calls to the leasing office, communication with other Concord ************* and even calling corporate on 07/05/24, we have yet to hear anything from ANYONE about getting our AC fixed. We put in a work order immediately when we noticed the air was out, and there has been no solutions. We are constantly told that we will receive a call back by the end of day with an answer but have yet to hear a peep. There has been numerous attempts to call the leasing office multiple times a day, and no answer. We have been told BY CORPORATE that this is not an emergency and they will get around to it when they can and that their only obligation is to give us a single window unit. However; we were told by a different worker that no AC for over 24 hours IS an emergency. We were also told by OUR LEASING OFFICE that they were going to prioritize this and that it was listed as an emergency. We hear conflicting information, or no information at all. We were also told that an HVAC tech would be coming out, but have yet to see one or even hear that one has been scheduled. Were paying almost $2000 for an apartment we cant enjoy at a property where no one seems to care and arent urgently trying to fix anyones problems.

  Business Response

  Date: 08/01/2024

  We value our residents and take their concerns seriously. We understand that when an air conditioner is not working properly, it is of utmost importance to rectify the situation as soon as possible. In some cases, it is not possible for us to have an immediate solution, so we offer a window unit to help ensure the comfort of our residents until we can resolve the problem. Our team has a specific itemized emergency call request protocol.
  
  According to our records, a call was placed on 06/30 at 09:59 PM. Our service technician responded the next day to troubleshoot and placed a window unit. We also follow a checklist before our specialized HV** team responds to provide them as much information as possible before coming out for the repair. Our HV** team has escalated the issue and responded on two separate dates, to make repairs.  It appears an additional service call was placed by the resident on 07/23/24. Our site team responded, performed the troubleshooting checklist, and placed another request with our HV** team on 07/28 & 07/30 as a part had to ordered and installed. As of today 08/01/24, the part has been installed and the ** is working properly, and we have finalized this request.
  
  We appreciate your residency. If there is anything else you need, please contact the office directly during office hours or email us at ******************************

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21947978
  
  I am rejecting this response because: The explanation provided in your response was unsatisfactory and did not address the core issue. I expected a thorough investigation and a more detailed justification, especially for this sudden hike in my electric bill. The lack of transparency and inadequate resolution has left me frustrated and dissatisfied. I called the leasing complex myself, and was told by the Assistant Manager, ****, that our bill would not raise, especially not this much. But yet it has. Simply because you all did not fix the solution in a timely manner. That little window unit will never cool down our apartment, so it is running constantly, and raising our bill. We ONLY have the window unit on when we are home, we always turn it off when we leave the house. So why has our bill raised this much, if other than the window unit? We cannot afford an additional $100+ due to your lack of care. We have tried to do the right thing by calling, following up, being prompt, kind, understanding, and patient with our leasing team, and maintenance tech. But that has gotten us nowhere, other than a sky-high electric bill. I, myself have called, and also my partner has called, to try to get answers, to follow up with our requests, and to get ETAs that we were guaranteed. But we never receive them. Who is going to cover the extra costs of the electric bill? We simply cannot afford it. Mind you, we live in *******. It is the hottest time of year, with high heat records as well. 

  I am hoping that you do the right and just thing, and rectify this problem once and for all.

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/02/2024

  We stand by our initial response. Again, if you need anything else, please contact the office directly during business hours or email to *****************************.

   

  We value our residents and take their concerns seriously. We understand that when an air conditioner is not working properly, it is of utmost importance to rectify the situation as soon as possible. In some cases, it is not possible for us to have an immediate solution, so we offer a window unit to help ensure the comfort of our residents until we can resolve the problem. Our team has a specific itemized emergency call request protocol.
  
  According to our records, a call was placed on 06/30 at 09:59 PM. Our service technician responded the next day to troubleshoot and placed a window unit. We also follow a checklist before our specialized HV** team responds to provide them as much information as possible before coming out for the repair. Our HV** team has escalated the issue and responded on two separate dates, to make repairs.  It appears an additional service call was placed by the resident on 07/23/24. Our site team responded, performed the troubleshooting checklist, and placed another request with our HV** team on 07/28 & 07/30 as a part had to ordered and installed. As of today 08/01/24, the part has been installed and the ** is working properly, and we have finalized this request.
  
  We appreciate your residency. If there is anything else you need, please contact the office directly during office hours or email us at *****************************.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21947978
  
  I am rejecting this response because: Funny how you claim the air was fixed, however; my air has been out AGAIN since Friday night. My apartment has yet again been without air during the hottest time of the year, and during a tropical storm / hurricane. The apartment gets over 80 degrees, and the one single window unit that has been REMOVED from our bedroom window, is not going to cool down our apartment. You all have had an AC Tech come out 3-4 times now allegedly, and they have yet to actually solve the problem. They simply put a Band-Aid on the problem and wait to see how far that gets them. Again, I will be standing by my response and look forward to my electric bill being compensated for the additional charges you all have caused me. If not, I will be taking legal actions for the health problems you guys have caused my family and I, including our 6 year old daughter, due to the lack of air conditioning and lack of urgency to correct the issue.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th, 2024 I sent in my final deposit for ********************* in *********, **. This amount was $400 on top of the $300 for a holding fee during my application, as well an application fee and admin fee for $340, totaling $1040. When this apartment first reached out to me, they said that move-in dates were starting on July 1st. I chose a move-in date of July 9th since my current lease ends on July 11th. I was in constant communication with the leasing office due to technical issues during the application. They were well informed that I would be moving in on July 9th. I would not have considered or applied to this location if the move-in dates were any later. I was poorly informed yesterday, June 25th, 2024, that they wouldnt be opening up until maybe late-July, early-August. This call was only supposed to be about my tour date, so there was a possibility that the topic wouldnt have been brought up in the first place. Again, I was never informed along the entirety of this process that the move-in dates would be moved due to this being a new building. I was reassured that my July 9th move-in date was good to go. I called them back today, June 26th, ******************************************************************************************* the time between leases and that I was not happy with not being informed on pushed move-in dates. They said they would call me back today after giving this information to their supervisor. I did not receive a call back today. ************* has not been good along the way and I would prefer to not sit around waiting for my deposit back, as well as my application and admin fee back for the inconvenience of not being informed of possible changes in move-in dates. Thank you for whatever help you guys are able to provide.

  Business Response

  Date: 07/02/2024

  A refund is being issued for the deposits paid as properties being newly built may experience construction delays and postponed move in dates. We understand the new dates may not work for the future residents and will make an exception to refund the deposits

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gates stay open & there's no security. My car has been scratched several times & the office does nothing. The lease states the gate will stay closed & they do not work. As residents we need more security. Do not feel safe. This is for ************************* in ************

  Business Response

  Date: 07/10/2024

  ******************** are not security and are considered access gates. The ****************************** lease does not state that these gates will be closed at any time. Waterford East encourages all residents to take responsibility for their own safety and security and to remain aware of their surroundings. If a resident is having an issue with damage occurring to their personal property it is encouraged to file a report with the local police department. 

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and wife applied for an apartment in march . When we applied they told us if we didnt qualify the hold fee was refundable. After some time past we never got a refund we put a stop payment through our bank and now they charged it again . We never got an apartment from them and they still wont refund us . This company is a complete scam. From the get go if we did qualify they wanted us to wait a year . They never disclosed this information before applying.

  Business Response

  Date: 06/26/2024

  An application was submitted for Boca Palms Apartments in February. The unit that they selected as a waitlist unit - meaning that a unit was not readily available at the time of their application. They passed the screening and were told that their application was going to be put on Hold until a unit became available. 

  If they did not want to placed on a wait list then all that needed to be done was to contact either Boca Palms or our application support team and state that. Had they communicated that then their application would've been stopped and their Holding Fee would then be refunded back to them. 

  Their application remained on Hold until we received notification of dispute on the payments that were submitted for the application and holding fees. This action caused a cancellation of their application. A cancellation marks their Holding Fee as non-refundable as per the terms and condition of the fee. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21885127
  
  I am rejecting this response because:
  Our never went through how can you guys take the holding and never find out whether we qualified or not . First they wanted us to wait a year we asked for a refund never got it . You guys are nothing but a scam we never got to the next face of the application because nothing was available and this is an ongoing thing . You have lots of complaints about keeping people's money. I will not stop until I get my money back we have emails that prove that we needed the rest of the application and never got it. You guys had no issue keeping our money knowing there was nothing available and that we didnt qualify 
  Sincerely,
  
  ****************************

  Business Response

  Date: 07/11/2024

  The application passed the pre-approval stage with a C Deposit. The application was on hold until a unit became available. Once a unit would've opened up then the full screening process would have begun. We do not show where the applicants reached out to either the community or to Application Support to state that they did not wish to be on a waitlist. 

  Business Response

  Date: 07/15/2024

  Our application fee is never refundable this is stated on the application you signed.  You entered a partial dispute for the application fees and disputed the holding fee.  If we were not able to accommodate you in the timeframe you requested the holding amount of $350 would have been refunded.  Because you disputed the payments, you are due no refund but now owe the remaining balance for the application fee, $120, and the dispute fees of $170.  At this time your balance to Concord is $290.  

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21885127
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************

  Customer Answer

  Date: 07/16/2024

  The holding fee $350 is fully refundable as it states on your website(screenshot attached ). The holding fee $350 was paid on 3/29/24 and fully posted to my bank account on 3/30/************* attached). A week after paying the holding fee on 4/5/24, my wife received a new employment offer and I received a raise with my employer. This would disqualify us for getting a low income apartment from Concord Rents Boca Palms ******************** according to there Maximum allowable Household income for 3 people on there website (screenshot attached). I called Boca Palms Apartments on 4/5/24 and adviced the lady that answered the phone of the changes in our income, switch would disqualify us from renting the low income apartments and would ultimately be disqualified from the application. The lady advised if we would like a apartment that was not low income and I informed the lady that we could not pay 1800+ for a apartment. The lady advised us that we would not qualify for a low income apartment and advised that our application would be canceled and we will receive a refund for the holding fee $350 within a couple of days. After a week going by with no refund in my bank account, I filed a dispute with my bank for the holding fee $350 on 4/14/24 (screenshot attached) after calling Boca Palms Apartments several times and no one would answer I got worried. My bank ultimately reversed the $350 credit on 6/21/24 (screenshot attached) and I was left out of the $350 holding fee switch was supposed to be refund by Concord Rents and never was received. So I am still out of the $350 that Concord Rents refuses to refund. Also the application fee was paid( evidence can be provided). 

  Business Response

  Date: 07/25/2024

  We already responded to this complaint.  They disputed the charge which made it a collections issue. 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21885127
  
  I am rejecting this response because: 

  Concord Rents has refused to refund my holding fee of $350. There is no collection. I have not received any refund. 
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is straight up scamming low income families. They are huge red flag! Very quick to take your money and give you all the assurances that it will be handled professionally, and then they drag you through the mud the entire process and steal the last money you give them in hopes of getting a home. They will refuse to cancel or deny an applications if you dont like how they are running the business and arent satisfied, so they can justify taking your money and running! Im disabled, and they took full advantage of that!

  Business Response

  Date: 07/16/2024

  Thank you for bringing this concern to our attention. We did review your application in depth and have determined you have not provided the documents to verify your household meets the exceptions for everyone in your home being a full-time student. Our website states this requirement as well as your Application Qualification Acknowledgement states this requirement. Because you have not provided the documentation for this qualification, we have been unable to determine if you are eligible. Since you requested to have your application cancelled rather than complete the application process your holding fee is non-refundable.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Concord Rents a deposit. I was denied an apartment. Now they are telling me it's going to be 30 days to get a refund. They did not tell me this nor is it on their Website. I have to use that for another deposit on another apartment. I don't see how these people can take from those already struggling, and then have total control over your money for 30 days.

  Business Response

  Date: 06/21/2024

  Please know that the refund of your holding fee was processed when your application was denied. I can see that the refund has been credited directly to the card that you used when you applied. This occurred on 6/18/2024. We believe this matter is resolved but if there is anything further needed, please reach out to us directly to ******************************** and we will be happy to help.  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at Central Landings managed by Concord rents in April. I paid the application fee then was prompted to pay a $350 refundable holding fee I did. I received a phone call stating there were 2 units coming available in the next month so I agreed to stay on the hold list. That would prove to be the ONLY communication i would ever receive from them. I have since tried to call and email MULTIPLE times and no one seems to work there. I can no longer wait for this imaginary unit to become available.. I have requested my hold fee be refunded but no one responds. The office is literally open two days a week from 10-2. I work and cannot make it in. What kind of business is run like this? How can you take $350 from someone who is low income then avoid every request to refund it. I have never heard of such a shady business practice. I NEED my money back!!!

  Customer Answer

  Date: 06/18/2024

  Ironically, this business contacted me today and told me the fee that was listed as refundable is in fact NOT refundable even though they have no units available for my desired move in date. Im shocked that this is allowed to be done. How can a low income housing community take so much money from low Income people then not even refund the money when they arent able to provide an actual rental???? 

  Customer Answer

  Date: 06/18/2024

  These are two of the same complaints Im which the company Concord Rents states holding fee was refundable since there was no unit available for the consumers requested move in date. Why is mine different? I just want a refund of my $350 holding fee. 

  Business Response

  Date: 06/27/2024

  The Central Landings leasing office has been in touch with you and you have been placed on the waiting list per your request. Should anything change, please reach out directly to the leasing office.  We apologize for any delays in communication and look forward to finding you your new home in the future!

  Customer Answer

  Date: 06/27/2024

  I was finally able to speak with the leasing office. I was informed that should I take my name off the waiting list I would forfeit my holding fee. This is after I was told that my holding fee was refundable if there was not a unit available for my requested move-in date. I gave this company $350 and requested a June move-in date. Because there are no units deemed to be available anytime soon, I had to find different accommodations. I am being told if I remove myself from the holding list I forfeit my money. Which seems insane to me, considering they dont have anywhere for me to live. If I do not get my $350 holding fee back I will have to dispute the charges with my bank. Since I gave you money and you gave me nothing. Do you really think people can wait years without a house or a place to call home? That sounds insane to me. There have been other complaints lodged with the BBB, and in every single one of them The consumer was told if there was no unit available for their move-in date they are holding fee would be refunded. My move-in date has come and gone. Yet I am still being told I cannot get my fee refunded. Im really not sure where the discrepancy lies. Perhaps its because Im a young first time renter.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I arrived at the apartment, I was appalled by the state of the place. Despite being assured that it was move-in ready, the space was filthy, and the kitchen was not clean they are ***** spotting. To make matters worse, the entire apartment was infested with cockroaches, scuttling out from behind the stove and across the counters. The bathroom was no better foul odor. It was clear that no effort had been made to clean or prepare the apartment for a new tenant, making the promise of a move-in ready space feel like a cruel joke. A chunk of paint is missing from the fan and also a piece of wood is missing from the closet door. Some pictures are attached below. ALL PICTURES WERE TAKEN A DAY AFTER RECEIVING THE ****

  Business Response

  Date: 07/03/2024

  We are genuinely sorry that you feel we havent lived up to your expectations and are unhappy with your move in experience. I was not aware of these concerns and appreciate your feedback. We do have our pest control company go into vacant units prior to move in to ensure the unit is pest free however, sometimes our best efforts are not able to mitigate the possibilities 100% of the time. In some cases, additional inspectors and/or agencies inspect the unit. Which was the case with this unit, and the unit was passed. As a returning resident, we most certainly want you to continue enjoying your residency with us. We appreciate you speaking with us today and providing us with the opportunity to correct the concerns that you have.
  
   
  
  Thank you,

  Customer Answer

  Date: 07/05/2024

   
  Complaint: 21856941
  
  I am rejecting this response because:Despite the pest control technician visiting two or three times, the apartment remains in poor condition due to the lack of professional cleaning. We've found sour patches and Legos in the carpet of the third bedroom, along with nails and popcorn kernels. The tubs and walls were not cleaned, and although the front office contacted us front on July 2nd, no maintenance has been done as of July 5th. The same pictures I sent were also given to them. The most troubling issue is the ***** infestation, with droppings in the corners and behind the pantry door where food is stored. Additionally, the closet doors are off track and do not close properly. Not to mention the refrigerator and freezer doors were all bent out of shape. The oven takes forever to pre heat, is there an email I can send pictures over to? 
  
  Sincerely,
  
  ******************************************

  Business Response

  Date: 07/17/2024

  I personally walked the unit on 7/17, with *******************************, and my Assistant.  I documented her concerns and put in work orders to get the issues resolved in a quick and timely fashion.  The resident was informed that we will update her as we complete her requests.  She thanked us for taking the time out to meet with her and address the concerns.