Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Book Publishers

Xulon Press

Reviews

This profile includes reviews for Xulon Press's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Xulon Press has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Xulon Press

      555 Winderley Pl Ste 225 Maitland, FL 32751-7143

      BBB accredited business seal
    • Xulon Press

      10640 Main St Ste 204 Suite 204 Fairfax, VA 22030-3932

    • Xulon Press

      11350 Random Hills Rd Fairfax, VA 22030-6044

    • Xulon Press

      212 3rd Ave N Ste 290 Minneapolis, MN 55401-1441

    Customer Review Ratings

    4.31/5 stars

    Average of 78 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromLARRY L

      Date: 03/03/2023

      5 stars

      LARRY L

      Date: 03/03/2023

      I AM THANKFUL FOR WORKING WITH Xulon Press. Excellent service from beginning to end, great staff. Worry free throughout the whole process. Smooth process all the way. GOOD CHOICE. Thank you.
      Larry.

      Xulon Press

      Date: 03/28/2023

      Hi Larry!

      Well gee, you're making us blush! We're so glad our team provided you with a great experience. Congratulations on your book.

      Blessings,
      Xulon Press Management
    • Review fromAileen C

      Date: 03/03/2023

      5 stars

      Aileen C

      Date: 03/03/2023

      Everyone was very helpful! I was told very clearly what to expect in each new progression. It was stated clearly what was required of me and everyone was quick to follow up with any inquiries! I didn’t choose or create my font or cover but fell in love immediately with their choices for me!!

      Xulon Press

      Date: 03/28/2023

      Hello Aileen!

      We are so happy to hear that you had a positive experience while publishing your book with us. Our design team is so talented, we sing their praises often. I'll be sure to let them know just how much you love your book cover.

      Blessings,
      Xulon Press Management
    • Review fromBrian D

      Date: 02/24/2023

      5 stars

      Brian D

      Date: 02/24/2023

      I have now had the privilege of working with Xulon on two occasions. Both times have been a wonderful experience. Their responsiveness and quick turnaround times exceeded expectations. The production quality and editing services were better than I could have ever expected. I now recommend Xulon to all aspiring authors.

      Xulon Press

      Date: 03/28/2023

      Hey Brian!

      Wow, thanks so much for the encouraging words here! We are so happy that both of your projects have exceeded your expectations. And thanks for the referrals! Word of mouth is our favorite way to bring new authors into the family.

      Blessings,
      Xulon Press Management Team
    • Review fromMary W

      Date: 01/21/2023

      4 stars

      Mary W

      Date: 01/21/2023

      I used Xulon Press and had no negative issues with them. They did for me exactly what they said they would do and the team they gave me was very attentive and got back to me quickly on any issues I had.

      Xulon Press

      Date: 03/28/2023

      Hi Mary!

      Thanks so much for the review! We appreciate it.

      Blessings,
      Xulon Press Management Team
    • Review fromJerilyn Pallesi V

      Date: 01/19/2023

      5 stars
      Jace **** is a great author proposal and Karen ***** was great to work with on my 2nd book. Jace had recommended Karen and he was spot on accessing the situation with getting me connected with Karen. It was definitely easier the 2nd go around but that is also because I felt like I knew more what the process was. I recommend Xulon Press to everyone I know.
    • Review fromjoan c

      Date: 01/13/2023

      4 stars
      While it was sometimes difficult to reach somebody right away, I always got answers to my questions and didn’t really have any surprises along the way. The book cover they produced was beautiful and very professional. and the editorial review that they gave was helpful. I was, however, a bit surprised at how much marketing I have to do on my own.
    • Review fromGary W

      Date: 01/05/2023

      5 stars

      Gary W

      Date: 01/05/2023

      This was my first book. The author site is well constructed. The guidance provided was clear and thorough. All the staff responded promptly, professionally, and clearly. My experience with Xulon/Salem was very good at every step.

      Xulon Press

      Date: 01/11/2023

      Thanks, Gary! We are so excited for your book to reach the hands of those who need it.

      Thanks!
      Xulon Management
    • Review fromGerald F

      Date: 10/15/2022

      1 star
      I went through the process of self-publishing with Xulon Press and had my book published (Christian "Defined" by Gerald *******). The personnel that were assigned to support me were either novices or incompetent as I had to go through several iterations of correcting "their" mistakes to my manuscript. The money that was attributed to my account as royalties from sales was never paid to me. I worked for almost one year to get some results, but they delayed until the next annual renewal period when they wanted more money to continue the book for publishing. So I did not renew and they kept all of the money in my account. To keep them from getting more, I discontinued publishing of my book. Complete case of fraud.
    • Review fromCarol G

      Date: 09/10/2022

      5 stars

      Carol G

      Date: 09/10/2022

      I have published books through Xulon Press since 2004, and continue to be impressed with their efficiency, service, and quality of product.

      Xulon Press

      Date: 09/13/2022

      Wow, Carol! We are so proud to be your publishing partner for 17 years and are looking forward to many more years in partnership with you. Thank you for trusting us with your books, we are honored! Blessings!
    • Review fromElizabeth W

      Date: 09/09/2022

      5 stars

      Elizabeth W

      Date: 09/09/2022

      After completing my manuscript, I had no idea what the next step was. I know that God directed me to Xulon. From my first phone call to inquire about the packages, I had a great experience. Shelly **** assisted me and I will never forget how helpful she was. She was friendly and supportive. You could tell that she wanted to make the process easy. I felt complete peace with my decision to purchase my package. I only had one hiccup with my rep, Logan who I submitted my manuscript and then didn't hear back from him. My manuscript was just there for a month because I wasn't notified that I had a new rep. That was a little frustrating but God worked it out. I didn't get discouraged over the delay. I love working with my new reps, Jeannie Rosales, Priscilla Hernandez-Monroy and Heather *********** have been great. Their response time has been great and things quickly got back on track. I appreciate each one of them. They all had a part in making my book, which I know that God inspired, a reality. Great, Godly team! Exactly what I was looking for.

      Xulon Press

      Date: 09/09/2022

      Hi Elizabeth! We are so happy to hear about your experience and are so thankful that you've taken the time to leave us this feedback. Thank you for your grace and patience despite the hiccup earlier on, we're so glad we were able to recover and make it a memorable experience. Blessings!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.