Complaints

This profile includes complaints for Space Coast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Space Coast Credit Union has 67 locations, listed below.

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  Space Coast Credit Union

  8025 N Wickham Rd Melbourne, FL 32940-7920

• 

  Space Coast Credit Union

  5353 Sheridan St Hollywood, FL 33021-3342

• 

  Space Coast Credit Union

  1701 S Dixie Frwy. (US 1) New Smyrna, FL 32168

• 

  Space Coast Credit Union

  3155 SR 44 New Smyrna, FL 32168

• 

  Space Coast Credit Union

  1185 W Granada Blvd., Suite 10A Ormond Beach, FL 32174

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two complaints against Space Coast Credit Union. My tenant deposited their rent back on 9/5 to my account. . ******************** instead of making a deposit, the bank withdrew money from my account. I have to authenticate my account with 6 different pieces of info, but my bank who I have been banking with for 16 years allowed someone to withdraw money... how did this happen? i called the bank and they stated they would contact a local branch manager to call me to assist and explain what took place. That was two weeks ago and no one called me back. Today I checked my bank acct and back on 7/12 I called Space Coast to place a stop payment on a check that my *** advised never arrived for June. I paid directly to the *** and didn't want them to cash payment for JUne if the check ever arrived. Space coast was supposed to place a stop payment. They charged me a fee and credited it back because I could not stop the payment myself. This morning I logged into my account only to find that space coast credit union cashed the check from June. What is the point of calling a bank that does not follow instructions?

  Business Response

  Date: 09/23/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 09/16/2024. We have thoroughly reviewed the situation and SCCUs *******************, Miami Dade addressed it directly with the member on 09/19/2024 by letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business checking account and savings account at ********************** has been completely locked out. A client of our company had previously paid an outstanding invoice. The funds were transferred into our business account and had been free and clear for weeks. An accounting issue at the client's business caused the funds to be withdrawn weeks after they were sent. Space Coast Credit Union did NOT notify the owner or members of our company and our company found out about the entire business account being locked AFTER another customer could not receive funds from our company for services they rendered. This is causing us to lose money and business. Upon calling Space Coast several times and speaking with managers, they refuse to reopen the account, they refuse to provide ANY information as to what is happening with the account and simply respond "they are looking into it". They will not allow us to speak with anyone in the loss prevention department handling the case. With EVERY OTHER banking or credit union we have used in the past, any disputed transaction is placed in review and the funds credit remains in our account while it is being reviewed - we still have the ability to use our banking account, and we are permitted to speak with someone in the loss prevention department about the case. We also are notified of banking issues in a timely manner when they are first noticed by the bank/union. The account is still frozen after we have spoken with the client that retracted the previous transfer and they have since transferred the funds back, yet Space Coast still will not unlock the account, causing us to lose business and money.Needed Resolution: Unlock business account Have someone from loss prevention call us and give us information as to what is happening and why Admit their fault in their procedures of handling loss prevention cases AND MAKE CHANGES TO PROCEDURES Change procedures on how and when customers are notified of their accounts being locked

  Business Response

  Date: 09/23/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 09/12/2024. We have thoroughly reviewed the situation and SCCUs VP Payments & Loss Prevention addressed it directly with the member on 9/17/2024 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22275908
  
  I am rejecting this response because: 

  My account is still frozen with zero explanation.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/23/2024

  Tell us why here...Space Coast Credit Union always ensures we take corrective action when needed to better serve our membership. **** has thoroughly reviewed the facts of the situation presented, and weve taken the appropriate actions necessary in response to this complaint. 
  We have previously communicated with the consumer on 09/17/2024 via letter and made an attempt to resolve the concern.  At this time there is no new information that SCCU is at liberty to disclose due to confidentiality.SCCU would appreciate BBBs assistance with closing this case.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I processed four transactions on my debit card from space coast credit union for the merchant ******** for the amount of 750 730 10 and 10 According to the merchant they never received the payment from Space Coast Credit Union even sending me a letter to confirm that they have never received any payment from Space Coast Credit Union I contacted space coast to file a dispute which they refused to even initiate the dispute

  Business Response

  Date: 09/18/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 8/29/2024. We have thoroughly reviewed the situation and ************* Manager addressed it directly with the member on 9/4/2024 of LETTER. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  

  We appreciate you bringing this issue to our attention.

   

   

   

   

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Space Coast Credit Union, I do not have a contract with Space Coast Credit Union, they did not provide me with the original contract as requested.

  Business Response

  Date: 08/08/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on August 5, 2024. We have thoroughly reviewed the situation and SCCUs Manager, Consumer Loan Servicing addressed it directly with the member on August 7, 2024 by way of LETTER. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCCU sides with scam companies (Furnished Finders) when it comes to credit card disputes. The scam company, with loads of other complaints with BBB) automatically renews for $149... cannot be cancelled. I had to change my credit card number to stop further charges. My June '24 SCCU statement said "Transaction dispute RESOLVED in members favor". $149 was credited back to my account. The $149 was snuck back on my July '24 statement with this entry "Purchase (0440)"... $149.00. I called SCCU and explained. Was promised a call within 48 hours...never happened. Called again ... I was told ...we followed the rules and sided with scammer company. I am a 74 year old Vietnam veteran. I have been a SCCU member for approximately 23 years. I've never had a problem like this before. SCCU should get on the right side of disputes...just check BBB! They are always promising how much credit card protection they offer. *******************

  Business Response

  Date: 08/06/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 07/23/2024. We have thoroughly reviewed the situation and SCCUs ******** **** Services addressed it directly with the member on 07/31/2024 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 20**, a family member wire transferred money from her financial institution into my personal account at ********************** (I also hold a business account). The money was an inheritance from my brother who was deceased on April 13. The following day an UNAUTHORIZED wire transfer was done out of my personal account at *********************************************. After discovering this, within the hour, I immediately went to the credit union to find out the details of the wire transfer. It should be known, in almost 20 years as a member, there has never been a wire transfer out of my account. A police report was filed at this time with the Volusia *********************** (Case #**-12275) for the fraudulent transaction on my account. Since that time, almost a month has passed, and I have checked numerous times as to the status of when the money would be put back in my account. I physically went to the *********** branch office on *************** on June 27, 20**, only to be told by ****** the funds would NOT be refunded at all, that it was fraud, and I was just going to be out the $25,000. They also informed me this was not covered under FDIC; this was only if the financial institution failed. After reading complaints from other members I have my suspicion that this might be an "inside job". The scenarios sound exactly the same. There have also been lawsuits for breaches to members' information in the past. In particular, there was a breach on May 30, 2023; not discovered until August 2, 2023. There were 602 members affected who were not notified until September 1, 2023. In the meantime, I am presumably out $25,000 of my brother's inheritance which could've been earning interest for the month.

  Business Response

  Date: 07/18/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 06/28/2024. We have thoroughly reviewed the situation and SCCUs Vice ********** ******** & Loss Prevention addressed it directly with the member on 07/17/2024. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

  Customer Answer

  Date: 07/29/2024

  After receiving a standard form letter from Space Coast Credit Union with no supporting documentation, along with numerous phone calls, the refund for $25,000 has not been made for the UNAUTHORIZED wire transfer they allowed out of my account. The first attempt of the unauthorized wire transfer was $43,000 which they denied, but on the second attempt they allowed the $25,000 to go through to an unknown person with a ***** ********** account in **************. I am the victim here of this substantial amount of money due to Space Coast Credit Unions negligence. This case is NOT resolved.

  Customer Answer

  Date: 07/29/2024

  After receiving a standard form letter from Space Coast Credit Union with no supporting documentation, along with numerous phone calls, the refund for $25,000 has not been made for the UNAUTHORIZED wire transfer they allowed out of my account. The first attempt of the unauthorized wire transfer was $43,000 which they denied, but on the second attempt they allowed the $25,000 to go through to an unknown person with a ***** ********** account in **************. I am the victim here of this substantial amount of money due to Space Coast Credit Unions negligence. This case is NOT resolved.

  Customer Answer

  Date: 07/29/2024

  Date Sent: 7/29/2024 8:14:25 AM
  After receiving a standard form letter from Space Coast Credit Union with no supporting documentation, along with numerous phone calls, the refund for $25,000 has not been made for the UNAUTHORIZED wire transfer they allowed out of my account. The first attempt of the unauthorized wire transfer was $43,000 which they denied, but on the second attempt they allowed the $25,000 to go through to an unknown person with a ***** ********** account in **************. I am the victim here of this substantial amount of money due to Space Coast Credit Unions negligence. This case is NOT resolved.

  Business Response

  Date: 07/29/2024

  Space Coast Credit Union always ensures we take corrective action when needed to better serve our membership. SCCU has thoroughly reviewed the facts of the situation presented, and weve taken the appropriate actions necessary in response to this complaint. 
  We have previously communicated with the consumer on 07/17/2024 via letter and made an attempt to resolve the concern.  At this time there is no new information that SCCU is at liberty to disclose due to confidentiality. SCCU would appreciate BBBs assistance with closing this case.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPACE COAST CREDIT CARD IS a fraud account opened without my knowledge and shall delete from my credit report .

  Business Response

  Date: 07/10/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 06/27/2024. We have thoroughly reviewed the situation and SCCU Vice ********** ********** addressed it directly with the member on 07/02/2024 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

• Initial Complaint

  Date:06/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a wire transfer in the amount of $9000 from a business transaction. I received the funds and was trying to make a withdrawal and I was informed I must wait 30 days until they can verify where the funds come from like I am receiving fraudulent money. This has highly triggered my emotions and something serious needs to be done so companies dont use racial discrimination against people like myself

  Business Response

  Date: 07/10/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 06/25/2024. We have thoroughly reviewed the situation and SCCUs Vice President of Loss Prevention addressed it directly with the member on 06/28/2024 by way letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

  Customer Answer

  Date: 07/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against Space Coast Credit Union concerning a severe case of identity theft and fraudulent activity that has significantly impacted my business and personal finances. Despite my numerous attempts to resolve the issue, no satisfactory resolution has been achieved over the past year.Discovery of Fraud:On 2023, I discovered that my identity had been stolen.The perpetrators, ********************* and *************************************, illegally accessed my business bank account and changed my contact information without my knowledge or consent.I was not informed about these changes by Space Coast Credit Union, delaying my discovery of the fraud.Immediate Actions Taken:As soon as the fraud was detected, I reported the issue to Space Coast Credit Union immediately.I visited the bank in person and provided all necessary supporting documents to prove my identity and outline the fraudulent activities. This included detailed statements and any other evidence requested by the bank.Banks Response and Lack of Action:Despite my prompt reporting and provision of comprehensive documentation, more than a year has passed with no significant progress or resolution.During this period, I have made numerous follow-*** via phone calls, emails, and in-person visits to the bank, yet the situation remains unresolved.The inaction of Space Coast Credit Union has caused significant stress.I am seeking the BBB's assistance in facilitating a resolution to this matter. Specifically, I request that Space Coast Credit Union:Promptly investigates and resolves the fraudulent activity on my account.Restores my access to my business account and ensures all unauthorized changes are reversed.Provides a detailed explanation for the lack of action over the past year.Implements measures to prevent such incidents in the future and improves their communication protocols to inform customers about any changes to their accounts.

  Business Response

  Date: 07/18/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on 06/25/2024. We have thoroughly reviewed the situation and SCCUs ******** ******************************** addressed it directly with the member on 07/15/.2024 via email.  In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
  We appreciate you bringing this issue to our attention.

  Customer Answer

  Date: 07/28/2024

  This issue have not been resolved, the email you sent last ended I the spam, I wasn't able to respond. However, up-to-date this issue still the same.

  I hope you are able to keep this open.

  Thanks 

  Customer Answer

  Date: 07/30/2024

  Date Sent: 7/28/2024 7:47:49 PM
  

  This issue have not been resolved, the email you sent last ended I the spam, I wasn't able to respond. However, up-to-date this issue still the same.

  I hope you are able to keep this open.

  Thanks 

  Business Response

  Date: 07/30/2024

  Space Coast Credit Union always ensures we take corrective action when needed to better serve our membership. SCCU has thoroughly reviewed the facts of the situation presented, and weve taken the appropriate actions necessary in response to this complaint. 
  We have previously communicated with the consumer on 07/15/2024 via email and made an attempt to resolve the concern.  At this time there is no new information that SCCU is at liberty to disclose due to confidentiality. SCCU would appreciate BBBs assistance with closing this case.

• Initial Complaint

  Date:06/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Space Coast Credit Union. I do not have a contract with ************** They did not provide me with the original contract as I requested.

  Business Response

  Date: 06/18/2024

  Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on June 17, 2024. We have thoroughly reviewed the situation and the Vice President of Operations addressed it directly with the member on June 17, 2024 by way of letter. The letter should be received within the next 5 business days.   In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.

  We appreciate you bringing this issue to our attention.