Reviews

This profile includes reviews for Safelink Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safelink Wireless has 4 locations, listed below.

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  Safelink Wireless

  9700 NW 112th Ave Miami, FL 33178

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  Safelink Wireless

  PO Box 220009 Milwaukie, OR 97269-0009

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  Safelink Wireless

  1500 NW Bethany Blvd Ste 200 Beaverton, OR 97006-5236

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  Safelink

  1258 S Greylock St Philadelphia, PA 19143-5112

Review Details

• Review fromKesha H

  Date: 06/29/2023

  1 star
  I have been dealing with safelink for the past 7 months because out of nowhere my phone was disconnected and told to reapply. Each month I reapply and receive a new enrollment # because each month my phone gets disconnected because the same ppl who said I qualified is now saying that I dont because they couldnt verify my information which is the first thing they do. I was hung up on yesterday 4 times. And had to call back to explain the exact same thing. Then they act like they are trying to call you back and let the phone ring once and hang up. Broken English reading from a irrelevant script. I got transferred so much until eventually the call dropped. I got so frustrated on the last call I thought I was going to have A stroke. The government should definitely take their money away from this place. They are morons. My phone is still off. I was told to wait 24 hrs, 5-7 days, now 30. Like who in the f*** waits 30 days for phone service??? These ppl need their a** kicked. Each and every one of them!!

• Review fromBonnie D

  Date: 06/23/2023

  1 star
  Safelink is the worst company I have ever dealt with. They say their service is free to people receiving government assistance, but it's not. They charge for the phone number. They advertise free talk and text. I got hung up on 7 times while trying to get a straight answer from them. I don't recommend them to anyone who values good customer service.

• Review fromDeb M

  Date: 06/23/2023

  1 star
  This company could give a training on how to deliver the "WORST CUSTOMER SERVICE" I only wish I could give them less than a 1-star review. Blood pressure is off the chart after dealing with Safelink! I was helping out my dad, who is almost 80 and can tell you that he would've never been able to do get the phone reactivated. I am tech savvy and I am smarter than the average bear, and this was beyond frustrating for me. Dad's phone was deactivated because he was having problems using it and could not make a call in the last 30 days. So called to see how to get it activated. Was told we need to get re-qualified through lifeline and call them back with the Application ID. We did as instructed, but then they told us that we needed more information. Followed up with Lifeline and was told that we were approved, and they verified we had the right application ID. They told us to call back. Safelink reps still argue that they need more than the application, but can't figure out what... they didn't seem to know. Every rep., seems to have a different way of verifying the account. MAKE SURE YOU HAVE THE **** ENROLLMENT #. Heaven help if you don't!So after 15 - 20 minutes on the phone, the reps get frustrated with customers and just disconnect the call. I was disconnected about 5 times. Spent about 4 hours on this project. Finally got this resolved and not sure what happened or why they finally accepted the information. Maybe notes on the file said someone please handle. Seems to me the company would modify something to make this more user friendly for everyone involved. They have to be losing money if it takes this long to resolve one issue. Maybe the reps should quit disconnecting people!

• Review fromGregory C

  Date: 06/21/2023

  1 star
  Service totally ***** keeps shutting ** off monthly and asking to recertification. **************** is totally incompetent besides all of them barely speak English and when they get frustrated or don't know the answer they hang up on you. I guess you get what you pay for from a totally free state provided service. They get the lowest bidder like everything else and the quality suffers.

• Review fromJey W

  Date: 06/18/2023

  1 star
  SafeLink wireless customer service will not connect me with supervision or manage when asked they won't let me file a complaint by phone about my service not working correctly. The customer service agent was rude and hung up on my when I called back a different rep hung up again and then a third time without helping me and they all worked together to disconnect each call I made for assistance 5 times I was put on hold than hung up on and I was treated without respect as a customer

• Review fromLetitia M

  Date: 06/13/2023

  1 star
  I wonder how much the employees make. Im sure its more than the learning disabled make other places, but most of the time, idiots dont have contact with the public. I had some immunity built up for idiots over the years, but they must have a new strain over at SafeLink. I cant decide if they really are as stupid as they sound (its hard to believe that many of them are in one company) or if they are getting a cut of the governments money. And not a single person is held accountable for their actions or lack there of. Its an eye opener. Thats for sure. Abandon all hope, ye who enter here.

• Review fromHanna W

  Date: 06/12/2023

  1 star
  SafeLink has the worst customer service ever ! They have no clue what they are doing. They take forever to fix an issue and have the time it never gets fixed . They don't keep records of customer calls each time you call you have to explain your situation over and over again. To try and find the smartest representative to help .

• Review fromHolly G

  Date: 06/10/2023

  1 star
  Mobile app and website that knowingly provides faulty info just to be topped by utterly clueless call center staff. Multiple foreign call center reps provided different answers (some during the same call), blatantly lie, and one even ask for more money for a "different SIM card...because we have migrated to a new service" on the free Lifeline plan {*****, Rep#******). The same rep said your SIM card no longer works and yet was able to send multiple verification codes to the phone during the call. When asked for a Supervisor, the rep said "I AM the Supervisor". When asked to be transferred to a different Supervisor, she said "there's no other Supervisor. I am the only one" A different rep said "your service will be back on **** days" just to be discovered he did not do ANYTHING and 2 weeks was wasted.Yet another rep insisted, with an undecipherable accent, that your plan was "cancelled" only to come back 5 min later when challenged to instruct "turn your phone off and then on" to see if it works. We promptly ported out.

• Review fromKenneth S

  Date: 06/09/2023

  1 star
  i think this company works like our government total jerks had nothing but prolems with this phone still waiting for replacement was suppose to have it a month ago they said 3 to 5 days been over a month there costumer service ***** and they drop your calls

• Review fromMichelle H

  Date: 06/09/2023

  1 star
  Two was ago my phone battery blew up and I asked for a new one well couldn't send through the mail for the battery was not safe told them now they are giving my daughter ******************************* a hard time getting a new one to her when I do talk to them no one knows what they a saying I think they are free phones that she needs to get intouch with ppl in case of an emergency