Reviews

This profile includes reviews for Safelink Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safelink Wireless has 4 locations, listed below.

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  Safelink Wireless

  9700 NW 112th Ave Miami, FL 33178

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  Safelink Wireless

  PO Box 220009 Milwaukie, OR 97269-0009

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  Safelink

  1258 S Greylock St Philadelphia, PA 19143-5112

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  Safelink Wireless

  1500 NW Bethany Blvd Ste 200 Beaverton, OR 97006-5236

Review Details

• Review fromAdrian M

  Date: 07/05/2024

  1 star
  The customer service is very bad, the cut my phone off because I asked to speak to a supervisor. They took money out of my debit card, they never sent me the Sim card I ordered and they try to get me to change my phone service to some unknown companies

• Review fromCarolyn C

  Date: 07/04/2024

  1 star
  I had an absolutely horrible experience with SafeLink Wireless. Their customer service is atrocious! I purchased a cell phone from them. On their website, it pictured the phone, gave all the specifications. It was a Moto G Power 5G, 6 GB RAM, 256 GB storage. So I scrolled down just a little and clicked "Add to Cart.". When I received the phone, it only had 4GB RAM, 128 GB storage. They sent the wrong phone. I called SafeLink. Of course, their customer service department is at a call center in another country. Anyway, I explained the situation to multiple people and was repeatedly told that I got the phone I purchased. They're telling me I'm lying! They don't even have a Moto G with 4 GB RAM, 128 GB storage on their website. I repeatedly asked for a supervisor, and all the people I spoke with refused. I offered to send them screenshots of what I purchased. They refused to give me a number or email to send them. So, they refused to give me a supervisor, called me a liar, and refused to let me send proof of what I bought. They were all very rude, too. That they treat customers this way is unconscionable.
  

• Review fromPatricia C

  Date: 06/28/2024

  1 star
  Writing for a former customer....after 63 calls to their center , my neighbors issue was not resolved then decided to switch carriers, took three more calls to get them to remove network restrictions all but one were rude, condescending and made us feel they resented the fact a woman had a voice and knew more than they did. Even after we explained that the customer who was supposed to have service did not have service for the identity authentication process, one in particular really pushed way past the boundaries of what customer service representatives are allowed to say or do. I am unable to leave this mans name and ******* even file a complaint with them because they just act " oh sorry about that" when we both ( she had to use my phone to make the calls to them) mentioned it to he next representative on the line about the previous representative's actions and they have no department to complain about their representatives. This one needs to be terminated immediately for refusing to complete what the customer had asked to be done and then made the customer and I feel completely inadequate and the customer on the verge of a medical crisis. They need to have their privaledge of operations completely revoked.

• Review fromArnold P

  Date: 06/21/2024

  1 star
  The FCC needs to ban Safelink from the Lifeline program. My Safelink phone died in May. I have spent 2 weeks and numerous hours talking to many reps and managers. They have given me contradictory and bizarre advice: one said I would be eligible for a replacement phone in a "few months"; another said the system could not tell her when I would eligible; another said I should call back "every 24 hrs" to find out when I would eligible. Another said they needed to verify my account by sending me a code to my dead phone (!); another said they would send the code to my email, which never arrived; another said she couldn't help me until I reset a pin at the Safelink website. One small problem: there is no page on my Safelink account to resent the pin. I could go on. I'm in the process to switching my phone # to another company. I pray I still have my Lifeline benefit. It expires if I don't make a call in 30 days. I've spent so much time trying to fix this problem with Safelink that I may have to start from scratch. In the meantime, I have no phone, I'm elderly, and we're in the midst of a heatwave in Chicago. Safelink has failed to protect me. The FCC Lifeline program has failed to protect me by contracting with such a lousy company to provide service to poor people

• Review fromMisty T

  Date: 06/09/2024

  1 star
  I called the company 7 times in two days. They gave me conflicting information during each call. The problem was never resolved. The only thing that I was trying to do was switch carriers because I have to spent more time at my grandma's because she is sick and I didnt get good service from my old companies towers there. It is a shame. If these companies give people this much trouble, then they should simply end the lifeline program to safe people from the terrible customer service h*** It's a mess. Just eliminate the program if this is what is will be.

• Review fromMario B

  Date: 06/01/2024

  5 stars
  I think a very good service for people I need thank you very .uch

• Review fromBradley S

  Date: 05/21/2024

  1 star
  So, according to the lady at SafeLink; I have 20 gigs of hotspot a month. She, also told me that I use it. When, I tried explaining to her that I can't cut hotspot on, and haven't used it in a couple of months; I was obviously hacked; she thought it was funny. Nothing funny about it.

• Review fromJaron W

  Date: 05/17/2024

  1 star
  Horrible customer service. Any tracfone owned cellular service is garbage. The customer service is awful as they do not listen to your issue nor save or pass on the information when transfered. This will in turn make you repeat the most basic troubleshooting steps over and over again until you wish you never even owned a phone. Taking your sim card out, making sure you reenter it correctly, restarting your phone, try making a call right after you tell them your phone still has no service. If you tell them it still has no service they just ignore you by asking if you've tried making a phone call yet. Then they transfer you again going through the same steps again until you get to the top where they claim it's an outtage issue in your area and give it a few days. They say this because they are tired of you calling. The company is definitely insanity, making you repeat the same steps expecting different results. The worst company I've ever had the displeasure of doing business with.

• Review fromJoyce D

  Date: 05/06/2024

  1 star
  No stars. Horrible customer service! I'm 70 years young and I was transferred too many times and basically told they can't help me. They have my accounts all crossed up with each other. Straight Talk and Safelink lifeline program. Straight Talk is my landline and Safelink is my cell phone well magically when I call to get one Straight they both go to vm and I am left with no form of communication as a 70 year old woman who lives alone. My daughter tried to help.me and they stonewalled her as well.

• Review fromAja M

  Date: 04/19/2024

  1 star
  I received a defective phone from SafeLink Wireless and they refuse to help in any way, I received the phone stuck in a locked loop so I have never been able to even set up a phone number or do anything past that first screen!!! The operator said there's nothing they can do to help, I then asked to talk to a manager and again was told no she could not forward me to anyone!! Shocked at how rude and unhelpful customer service is with such a well known company!