Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,678 total complaints in the last 3 years.
- 1,193 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It's almost a month waiting to get my dryer fixed using the insurance company Lowes advertises as being great . They start out saying the earliest appointment is two weeks away. I gave them the code on the dryer saying the problem, as well as the dryer information. They change the date they gave me to satisfy their schedule, and I had to call someone to be at my house, since it was a day I already had plans. They tell me they have to order a part, which came in the next day, but now I have to wait two more weeks to see if that part works. What if this was my refrigerator???? A month to fix an appliance is ridiculous!!!!!!!!!!!!!!!!!!!!!!
Business Response
Date: 03/05/2024
United Service Protection, Inc.
P. O. Box 105689
Atlanta, GA 30348-5689
Phone: 305-256-7136 Ext. 4037136
Email: [email protected]
March 5, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I received a refrigerator as a free gift on 11/17/2021 by a lady from the same Church we go to, although we never personally have met, I believe she posted it on the Church's website and we decided to get it since our refrigerator was over 10 years old. Via regular mail I received an invitation from "Assurant Service Protection Advantage" So, I purchased (PROOF OF PAYMENT UPLOADED) an extended warranty for it with "Assurant Service Protection Advantage." I have been trying to have a resolution made about my refrigerator since 6/26/2023 (PROOF UPLOADED) from "Assurant Service Protection Advantage" with no success. The service provider already sent them the diagnose that my refrigerator is unrepairable since he has been to my house several times replacing multiple parts and the same issue continues (FREEZING MY FOOD NOT ONLY IN THE FREEZER BUT EVERYWHERE). Even though the contract states clearly that if a unit it's unrepairable they will replace it. Meanwhile I keep on throwing away food items that are frozen. It has been extremely frustrating, I have been calling them every week twice or more and always get a different story from their representatives, it is obvious to me that they do not want to honor what's stated on their contract. Please help, I am in a desperate situation and hopefully there is nobody else going through, what I've been through since last June 2023. I look forward to hearing from you soon.Business Response
Date: 03/05/2024
March 5, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/09/2024
Hello "BBB", I am responding to the outcome of my complaint against "Assurant Inc." and wish to let you know that I am extremely satisfied with the way they solutioned my complaint. Also, I must tell you that you guys are the best. I thank you very much for the help you provided to my family and I. You guys are doing a great job, please keep on doing what you're doing. Do not let your guard down.
****** ********
Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We originally purchased the fridge and a 3 year protection plan on 12/26/2020 totaling $******** ($****** of that covering the protection plan.) On December the 16th of 2023 we made a call to start a claim to have the ice machine fixed and they sent a technician out on December 26th of 2023. After starting the claim on December 16th, they have sent the same technician ( ***** ******* : ************) out to our home 3 times to attempt to fix the ice machine. The third time, the technician determined that the machine could not be fixed, so his next point of plan was to put in a request for a new fridge or a refund. When the technician contacted the insurance company about our open claim, they refused to fix or replace the fridge with the reason of not being in their system. I am looking to either get a full replacement for the fridge as my claim was still open, or receive a full refund for my purchase.Business Response
Date: 03/05/2024
March 5, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/11/2024
Better Business Bureau:
To BBB, we thank you very much for the help with this matter, after you reached out to the companies, they contacted us immediately and the issues was solved to our satisfaction. We appreciate the help and getting this done, something the company could have done after numerous attempt but was getting no where. Thanks again and please consider this matter closed.
Sincerely,
***** *********Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I obtain identity theft insurance through the ******** *** Protection package each year when I file my taxes. The advertised claims of the identity theft insurance are that they will reimburse expenses associated with loss through identity theft.
This past year, my identity was stolen and a person used my information to obtain leases at 5 different apartments in Houston, TX (and submitted applications for 21 total). This person accumulated $****** of bad debt in my name across a dozen different debt collectors.
I incurred expenses for document notarization, postage, and legal fees to clear my name of this bad debt.
When I filed my claim with Assurant, they said, my losses were not eligible since money was not taken from my checking account. This is an extremely narrow definition of identity theft and does not include the most common cases of identity theft (somebody using your identity to obtain credit). This is not how they advertised their product.
Additionally, they did not send me the policy documents until after my claim was denied. When I first found out about my losses, I called them and told them my situation, and they advised me to incur the expenses and then they would reimburse me afterwards. After I filed the claim, they said that because money was not removed from my checking account, my claim of identity theft was not covered.
I'm very dissatisfied with this policy, how its marketed, and the claims process.Business Response
Date: 03/05/2024
March 5,
2024
Better Business
Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to note that the representative I spoke to on the phone did tell me my claim was denied, and I did submit an appeal letter directly to the company.
Regardless, I appreciate their review of my case and subsequent approval.
Thank you for your help in communicating with the company, I greatly appreciate it.
Sincerely,
***** ******Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We opened a claim in regard to hail damage to our home in June 2023. We had a new roof put on our home through ***** * **** Roofing. They have submitted all required documents to have the depreciation released multiple times. Due to no response from insurance ***** * **** informed us that a lien will be placed on our home for nonpayment. We then reached out to Assurant to find out what the issue. At that time we were informed that the adjuster on our claim had been terminated in September 2023 and a new adjuster was never assigned. We were livid. We asked to speak to our new claims adjuster************** *******) as well as the adjusters manager(****** ********** *******). We have left more than 10 voicemails for both of them for a call back regarding our claim and have never received a call back. This claim is still unresolved. The company has not communicated period since the first adjuster was terminated. Claim#***********.Business Response
Date: 03/05/2024
March 5, 2024
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother and I bought 2 phones as part of the Visible upgrade program, sent in the phones, and they said that they received it late and damaged. I have tracking information that shows that the phones were delivered within the two weeks notice at the required, and the phone was not damaged before we sent it because we sent it in its original box. They were sent as two separate packages, both in its original box, and they were both reported damaged and so was my husband, which makes no sense for three phones to be damaged at the same time during transport.Business Response
Date: 02/29/2024
February
29, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Business Response
Date: 03/06/2024
March 6,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my phone in to get credit for my device and the company kept my device and never sent me any communication and getting in contact with the company has been impossible . I am now out of a phone and never receive my $***+ check.Business Response
Date: 03/07/2024
March 7, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:02/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to lodge a formal complaint against Assurant regarding their failure to adequately resolve a service repair issue with my washing machine, which has significantly impacted my family's daily life. Despite multiple repair attempts and clear evidence that the appliance is irreparable, Assurant has not provided a satisfactory solution.
In January 2024, I initiated a service repair request for my washing machine, which was failing to rinse and spin, leaving clothes soaking wet. Over the course of the month, a technician dispatched by Assurant visited my home approximately five times. Despite these repeated efforts, the technician was unable to repair the washing machine. On his last visit on February 16th, 2024, he informed me that the machine was beyond repair and that he would no longer be able to assist as he was not being compensated by Assurant. He advised me to contact Assurant for a replacement appliance.
Following his advice, I contacted Assurant on February 17th, 2024, to request a replacement. Unfortunately, the service representative was not only unhelpful but also displayed a concerning lack of attention to detail, including inaccuracies with my contact information, and was misleading about my rights to speak with a supervisor. Despite my explanations that the original technician had deemed the appliance unfixable and refused further service, the representative insisted on scheduling the same technician visit, disregarding the futile nature of this action.
This interaction was marked by misinformation and a lack of accountability, culminating in the representative employing tactics to avoid escalating my concerns to a supervisor. This behavior included lengthy periods of silence intended to simulate a disconnection, with the aim of compelling me to end the call.
The refusal to provide a direct line to a supervisor, combined with the insistence on a service path proven to be ineffective, is unacceptable.Business Response
Date: 02/27/2024
February 27, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:02/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a ******** Razor Plus unlocked off of ******. Got activated through ******** and insured through Assurant, Inc. Phone was damaged on February 13, 2024. Contacted Assurant and filed a claim. They are stating that they do not have the phone in their database, they keep requesting the original purchase receipt which I have sent them already. They keep requesting the IMEI # that I have already provided to them. Keep getting the run around instead of resolution.
The phone was activated through ******** on October 18, 2023
IMEI # is ****************
Claim # from Assurant is ********
I have been a ******** customer since March 21, 2018Business Response
Date: 03/07/2024
March 7, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:02/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a washer from ******** ******* in March of 2023. Have had 3 previous service calls and now need another one in less than 1 year. Purchased at their store in Henderson, NV. We called the store and were told to contact manufacturer when first issue arose. We purchased an extended warranty through Assurant. We feel that being we have had 4 service calls in less than a year, they should either replace the washer or refund us the total purchase. We do 4-5 loads of wash a week - not really a lot and have not washed anything heavy in it causing it to breakdown. ******** ******* said they only sell re-furbished appliances when we asked them. We just feel that 4 service calls (each for something different) in less than a year is a bit much. Last time we were without a washer for over a week...not acceptable. Yes-they come and fix it and works for a few months and then breaks down again. We have to call Whirlpool to get service and it's a very long wait to get a live person and then they tell us we have to wait for over a week for repair.Business Response
Date: 02/27/2024
February 27, 2024
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********
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