Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,662 total complaints in the last 3 years.
- 1,191 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought insurance for my ** appliance (attached) I have a problem and I am trying to contact Assurance for repair. The website does not accept my policy number nor does their "Chat bot " work. There is no phone number to contact. I want them to honor their agreement and fix my refri**rator. This is the company ** recommends for extended warrantee.
Business Response
Date: 09/28/2023
September 28, 2023
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded
to this complaint but has asked that its response not be published.Customer Answer
Date: 10/02/2023
This complaint has been resolved. I thank you all including those from Assurant for helping me resolve this.Initial Complaint
Date:09/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Warranty Service Corporation
Re: ***** Home Services Contract # **************
Refrigerator Replacement Authorization ************ issued August 23, 2023
Dear Sir or Madam:
My refrigerator broke in early June, 2023. ***** sent out a repairman 4 times with the first one
replacing parts; unfortunately, that did not fix the refrigerator. The next 3 repairman stated that the refrigerator could not be fixed.
Finally on August 23, 2023, I was given via a phone call I placed to Benefits Department, an authorization number (************) for replacement. I was told someone would call me in 72 hours. No one called, so I called the Benefit Department and I was told that they are waiting for a price to be placed by offline services on the replacement. I was told to call back in 3 to 5 days. I have called back every 3 days and have gotten nowhere. If I ask to speak to someone’s supervisor, I am told that he or she cannot connect me. When, I ask for an email or phone number for someone who has the authority to make the replacement a reality, I am told they do not have an email or phone number to such individual.
My most recent phone call was this morning when I spoke to ******, ID# ******, in Benefits Department. Again he told me he had no email address for me to send my inquiry, but, he did connect me to *** in the Replacement Department. *** refused to give me her ID number. She said she was the manager and supervisor of my case. She stated my replacement was on hold and had no control of its replacement and to call back in 4 days. I requested her, or her supervisor to call me back instead of me calling since I have to hold so long to speak to a person every time I call consuming most of my morning. She said she could not make call backs. I then asked her to send me an email of the status of my replacement. She just hung up on me.
After that incident, I read my ***** Home Services Warranty Contract. It states I have 90 days from issuance of Authorization of Replacement to complete replacement process. Let it be known, I am ready now. The hold up is not on my part, but on the part ******* Warranty Service Corporation, the Obligor. I sent a letter to the address of the listed Obligor in the contract, ******* Warranty Service Corporation documenting above. Both the contract and the letter I sent are uploaded in the supporting documents upload section of this complaint sent to you, Better Business Bureau.
As you can imagine I am very frustrated, and have been without a functional refrigerator for approximately 3.5 months; and, it has been nearly 1 entire month since the Authorization number for replacement was give to me. I look forward to hearing back from you and hope you can help me resolve this case with ******* Warranty Service Corporation.Business Response
Date: 10/09/2023
October 9, 2023
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Business Response
Date: 10/18/2023
October 18, 2023
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 10/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:09/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filing a complaint against Assurant regarding my 2020 **** ****** Titanium AWD's warranty claim. It is with deep concern and disappointment that I bring forward this complaint, alleging a series of troubling actions that have left me financially burdened and emotionally distressed. Assurant's conduct in this matter, as I will detail below and in the attached documents, has displayed a pattern of fraudulent behavior, 'bad faith' negotiations, reckless shifting of financial responsibility, and a complete lack of communication regarding my financial liability in accordance with both State of Colorado regulations and Federal Consumer Protection Bureau guidelines. I've faced $******** in out-of-pocket expenses (oil change, transmission fluid change & vehicle rental) and seek reimbursement plus damages, totaling $*********.
Timeline:
June 30, 2023: Vehicle taken to authorized repair station directed by ********** Car Sales in Highlands Ranch, CO 80126.
July 5, 2023: Engine diagnosed as malfunction source by authorized mechanic.
July 19, 2023: Assurant Rep. ******* requested engine disassembly and a video of the knocking noise.
July 21, 2023: Video sent; ******* from Assurant requested another engine evaluation.
July 25, 2023: ****** from Assurant couldn't access video; it was resent.
July 26, 2023: **** of Assurant directed further inspection at *** Tire & Auto, leading to additional costs Assurant declined to cover.
August 1, 2023: Alex from Assurant reviewed engine costs and promised a callback.
August 1, 2023: ****** authorized a new engine installation.
August 1, 2023: *** Tire & Auto noted no customer financial liability.
August 11, 2023: I received my car with a new engine.Business Response
Date: 09/28/2023
Please see attached our response to Mr. *******'s complaint and a sample copy of the Powertrain Limited Warranty.Customer Answer
Date: 10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:09/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ******** refri**rator on 2/20/22 and acquired an extended warranty from Assurant effective 2/21/22.
The compressor failed less then 15 months later. I contacted Assurant and a ** tech was dispatched. ** tech ******** replaced the compressor on 7/18/23. When he completed the installation and plug**d it back in there was a high pitch buzzing and loud swishing. He stated that the swishing would stop in a about a week. Additionally, he said he had no room on his truck for the old compressor so I had to dispose of it properly on my own.
Swishing and high pitch buzzing has not subsided as of 9/14/23.
I contacted Assurant and Tech ****** came on 7/25/23 and said the swishing could take up to 2 weeks to stop.
I have had a few techs here who now state that the noise is normal!!
I have been in touch with Assurant and Customer Relations with **. I've asked to speak to a supervisor at Assurant and ** CR and was always denied. I have several emails from ** CR in regards to this issue. There have been no emails from Assurant even though they have stated it was being sent.
Assurant has told me that they can do nothing about this refri**rator since the techs say it is normal.
I scheduled an appointment with Assurant for 9/11/23. It was assigned to ** tech ****** even though I stated I did not want him here again since he cancelled an appointment on 8/15/23 without contacting me. I sat here from 8am til 3:15 pm. I contacted dispatch where he stated there is nothing wrong so he wouldn't come.
On 9/11/23 ****** was assigned to me. I attempted to have someone else come but was told the computer system was down. I received a phone call around 2pm from ** CR stating that I have to pay their fee for a visit since there is nothing wrong.
This is not what I originally had and just want it repaired or replaced. I can't **t a 2nd opinion and have it covered according to Assurant. I have to use ** techs who say I have to pay also.
The frid** is not operating normally!!Business Response
Date: 09/25/2023
September 25, 2023
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded
to this complaint but has asked that its response not be published.Customer Answer
Date: 09/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:09/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought washing machine and 5 year warranty from lowes. Washing machine broke beginning of August. Filed a claim. A1 repair reported my washing machine is not repairable. Assurant keeps saying they haven't received the report. A1 states they sent it 3 times. Assurant keeps telling me to just wait. It's been since Sept. 6 that the report was originally filed. I have used up time and lots of money going to laundromat to wash clothes.Business Response
Date: 09/19/2023
September 19, 2023
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:09/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an extra insurance policy for my 2020 *** ********* through the dealership. This policy was through Assurant. We were well within our policy guidelines for payout when, on June 21, 2023, our alternator went out on a long road trip and left us stranded 2.5 hours away from home in a post office parking lot. We have two children and had to driven by a police officer to the local hotel for the night so we weren't sleeping in our car in an unfamiliar location. The next day we were told that it was the alternator and that alternators within the US for our car were on back order for months. We found one in ************, Arkansas at the *** dealership and were able to get my mother to drive it the 2.5 hours to us so we would not be stranded for days. We had the car and alternator taken to the local *** dealership to get the work done. The service manager said he was familiar with Assurant and that since we were stuck that as long as we provided all receipts they would take care of us and reimburse us for costs. Our policy said it would include towing, lodging, and of course repair expenses. After coming home, I filed a claim with Assurant. After no less than 4 one hour or more phone calls and waiting on hold- speaking to several people each phone call- I was assured they were taking care of this and sending us our reimbursement. When I received a final email- they said they were NOT reimbursing us for towing or lodging and that they were PARTIALLY reimbursing us for parts and labor. This email was sent August 5, 2023 and it is now September 112, 2023 and I have still not received any form of payment. I have since sent them 2 more emails and have received no response from the company.Business Response
Date: 09/19/2023
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 09/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:09/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a phone exchange back around June 1, I returned the phone and they accepted it on June 24th. The added $*** to my tmobile bill and when I questioned it they said it was because the phone wasn't returned. I advised it was and I contact assurant around 08-23 and was told they received the phone and will credit the bill within 7-10 days. I contacted them back today just as a follow up and now I am being told that there wasn't a device in the box.
As I stated why wasn't I told that a week ago when I called. She stated they just found out. I then said the phone was received in June and no one contacted me about an empty box. I refuse to pay a bill for something that I sent back.Business Response
Date: 09/07/2023
September
7, 2023
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 09/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20548236, and find that this resolution is satisfactory to me.
Sincerely,
Niechell WilliamsInitial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reaching out to lodge a formal complaint against Assurant Insurance Company for their reluctance to honor the terms of their Powertrain Warranty for my 2020 Chevy Malibu. Despite being clearly within the conditions and duration of the warranty, Assurant is presently resisting the cover of essential repairs, leaving me, and the involved certified Chevy dealership, in a troubling situation.
Brief Overview:
Car Purchase: On 2/20/23, I acquired a 2020 Chevy Malibu from ********** Car Sales in Tulsa, OK. At the time of purchase, the car had 65,765 miles and came with Assurant's Powertrain Warranty, promising coverage for 12,000 miles or one year.
First Mechanical Issue (May 1, 2023): The car started to exhibit signs of overheating. I identified a suspicious substance in the coolant reservoir, indicating potential internal leakage.
Diagnostic and Repair: I had the vehicle examined at a certified Chevy dealership on May 2. They diagnosed a failed oil puller causing a leak into the coolant system. Repairs, including a 500-gallon flush, were carried out and the car was returned to me on June 7.
Subsequent Malfunction (July 24, 2023): A mere 43 days post the initial repairs, the car began exhibiting alarming performance issues, including a refusal to start and shaking. The dealership’s subsequent assessment pointed to the need for a comprehensive engine replacement.
Pivotal Concern:
Despite the vehicle's evident Powertrain issues and it being well within the warranty parameters, Assurant is contesting the coverage of the required repairs.
Resolution I Seek:
a) An immediate re-evaluation of the case by Assurant, leading to the acknowledgment and coverage of the necessary repairs as per the warranty's terms.
b) Ensuring transparency and fairness in warranty claims processes for consumers like me, to prevent such distressing situations in the future.
This complaint is aimed at seeking rightful intervention to rectify the current impasse with Assurant.Business Response
Date: 09/06/2023
Attached herein is the response.Customer Answer
Date: 09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:08/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is Antonia Wynter my number is **********. I am a customer of ***** ***, and on 8/13/2023 I made a claim to Assurant, Inc to get a replacement phone. I was told that a 24 hr device review needed to be conducted. Almost 72 hours later, I am still without a phone. I have serious medical, and personal matters that I am unable to handle without my phone. I paid my $** deductible and on 8/15/2023, I called back again to get a status update and was told I needed to submit an original purchase receipt in order to get the replacement device. I then asked for a supervisor and was subsequently hung up on while trying to clarify the outcome of this situation.Business Response
Date: 08/23/2023
August 23,
2023
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Ms. Anderson did a great job communicating with me and was very polite. My suggestion moving forward is that they review policy and enforce proper customer service standards with their call center claim associates to ensure another customer’s is not mishandled the way I was.
Sincerely,
******* ******Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the protection plan on a couch purchased in June 2022, in July 2023 the springs popped on the couch leaving it unusable. I filed a claim then they sent technicians to come look at it. After cancelling the appointment on their end and then stating they could not come onto a military base (where we live), we were sent in about 1000 directions and transferred everywhere. No one had any idea what they were talking about AND our couch is still not fixed. We paid a lot for our furniture protection plan which apparently was just garbage.Business Response
Date: 08/21/2023
August 21, 2023
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****
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