Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  Assurant, Inc.

  1287 Gardiners Road Kingston, ON K7P 3J6

• 

  Assurant, Inc

  480 E Swedesford Rd Ste 350 Wayne, PA 19087-1854

• 

  Assurant, Inc.

  260 Interstate North Circle, NW Atlanta, GA 30339-2111

• 

  Assurant Group

  Attn: Market Conduct Compliance 3290 Northside Pkwy NW Atlanta, GA 30327-2245

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty for a ** oven through Assurant Warranty Services on March 18, 2022. After upgrading to a new oven, I was informed by ** that the warranty had been transferred to the new model, but this was not done.
  
  I contacted Assurant on June 5, 2023, to correct the registration to the new oven's serial number and model, and I received an automated confirmation saying it would be handled within 30 days. Those 30 days have passed, and despite follow-up communication from my end, I have received no response or assistance from Assurant.
  
  The warranty I paid for is effectively useless, as it is still tied to a returned oven. I am seeking immediate action from Assurant to fix this issue and confirm the warranty is registered to the correct equipment. I feel frustrated and let down by the lack of response and assistance, and I would like this matter resolved promptly.
  
  Attachments and proof of purchase, warranty confirmation, and correspondence with both ** Appliances and Assurant Warranty Services will be provided upon request.

  

  Business Response

  Date: 08/21/2023

  August 21, 2023
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 
  33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 08/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a first class envelope provided by the Assurant Insurance company which contained a broken S20 device. The device was to be mailed to the Assurant Insurance facilities, however on July 17, I was notified by T-Mobile and Assurant that when receiving the envelope, it did not contain a device. All a sudden I see a $****** on my phone bill- when I called T-Mobile who then called called Assurant to explain the charge, they did said that they were unable to locate the phone packaging in warehouse- it showed that the package was scanned in but the contents weren't verified. Mind you this is two and a half month later AFTER the phone had been sent.
  
  The agent then said she would put a request to investigate the matter and would take up to two weeks to resolve. Then the agent stated I would need to call back to see what the findings were... I was on the phone with both calls for almost 4 HOURS, for a phone a I clearly returned. I feel as if the company has been negligent n handling this matter, I have been with T-Mobile for over 20 years and have replace many different devices and have never had this issue.
  
  All I want is to be proven innocent and credited/relieved of the $****** charge that still remain on my phone bill TODAY. I have made a police report, sent emails, reached out to both companies for resolutions.
  
  Therefore the device has either been stolen by a USPS or a Assurant Employee. Howere Assurant offered no resousltion after I was then instructed to file a police report, a complaint against the company (USPS) , and request a further investigation to find out the documented weight of package while in transit to justify when and where the contents became missing. I was then charge a fee ****** fee for the device that was stolen of the package.

  

  Business Response

  Date: 08/16/2023

  August 16th, 2023
  
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 08/18/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20410476, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Anita Mays

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get a ***** *** dollar and ****** *** **** refund 4 3 months I've been told numerous times that I would receive it within 3 to ten Business days They sent me a receipt, my credit card company told me they never received anything. This has been going on way too long. At this point, they owe me something besides my refund. All the aggravation and time

  

  Business Response

  Date: 08/08/2023

  August
  8, 2023
  
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 08/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my attempts to resolve this issue, I have had conversations with nine individuals over the phone and five individuals via chat between the dates of 11-14 July 2023. Regrettably, the matter remains unresolved. While waiting for a replacement device, I unfortunately lost my damaged phone. As the damage claim had already been approved, I was instructed to return the replacement device using the new return label provided, and specifically not to use the label included in the replacement box. Once the return was approved, I was informed that I would receive a refund of the $** deductible for the damaged device. Afterwards, I could proceed with filing a lost device claim and pay the $*** deductible accordingly.
  
  However, I am unable to access the return label necessary to send back the replacement device. This is due to the fact that the only claim that appears on my account when I input my information is the lost device claim that was initiated by the supervisor. Despite requesting that an email be sent containing the label has been sent to multiple addresses, I have not received it. The only email received was one telling me to access the return label for the reimbursement request by accessing my claim on the website which doesnt work. I have been informed that it is not possible for me to simply write the address on the package; it must be accompanied by the prepaid label. Additionally, I had to activate a pre-paid plan on an old phone costing me more money as I was advised that activating an old device on my phone plan could potentially complicate the process of filing a lost device claim.
  
  I am running against the clock cause the deadline for me to return the replacement device is 21 July and I leave for a vacation on 18th. If the device is not returned, according to the policy I will be charged retail value which is ludicrous considering I have not been sent the return label to adhere to the deadline.
  The claim number for the reimbursement request is ********

  

  Business Response

  Date: 07/31/2023

  July 31, 2023
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 08/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******* ******

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flood in my condo. I filed an insurance claim through my carrier ***** who happens to use this company Assurant for Homeowners insurance. This claim was filed on the 9th of June. For over 30 days, I have been trying to reach the Claim Handler, ********* ******* who was assigned to my claim. She will not get back with me. I have called her at least 20 times and left countless voicemails. She won’t email me. She won’t call me. I have also tried to reach her manager to no avail. It is as if nobody even works there and these are all fake people. I honestly have no clue what to do. This is so crazy and unprofessional. I need somebody from Assurant to get with me ASAP so I can get my claim taken care of.
  
  Claim Number: 00104075535
  Date of Loss: 06-03-2023
  Claim Reported: 06-09-2023

  

  Business Response

  Date: 07/26/2023

  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 07/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *****

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim on 4/28/2023. They depreciated the items as normal. However as I turned in receipts, they now won't issue me the money for recoverable depreciation. I have contacted the adjuster who is very rude and all she keeps saying is that she will call me back. She has yet to call back. I've contacted her supervisor and still no call back. I've done everything I was supposed to do and now they won't issue me my recoverable depreciation money.

  

  Business Response

  Date: 07/26/2023

  July 26, 2023
  
  This will acknowledge
  receipt of your letter of inquiry prompted by a request for assistance from Janice
  ********, the insured. American Bankers Insurance Company of Florida (“ABIC”)
  insures Ms. ********** property under a renters’ policy. The policy is filed as
  a product which provides coverage for Personal property including theft,
  Medical Payments, Additional Living Expense, Bodily Injury & Property
  Damage Liability. 
  
  Please accept this
  correspondence as ABIC’s response to the Complaint filed by Ms. ******** with
  the bureau, wherein she expresses dissatisfaction with the handling of the
  claim.
  
  By way of background,
  the claim regarding the burglary loss was filed on April 21, 2023, with a date
  of loss of April 21, 2023.  ABIC assigned
  Claim No. ***********.  On April 25,
  2023, the adjuster made initial contact with Ms. ******** wherein they discussed
  policy coverages, exclusions, and documentation needed in order to move forward
  with the claim.
  
  An initial payment
  was issued to Ms. ******** on May 11, 2023, via electronic funds transfer. An
  explanation of benefits was sent to Ms. ******** via email & mail. On July
  05, 2023, Ms. ******** submitted additional documents proving ownership of
  previously excluded items. As a result, the adjuster reached out to Ms.
  ******** on July 07, 2023, to advise of receipt of documents and a timeframe
  for review. On July 13, 2023, the adjuster issued a supplemental payment for
  the stolen contents.   
  
  Subsequently, Ms.
  ******** submitted receipts showing the repurchase of the depreciated contents
  on July 20, 2023. After review, the adjuster issued payment for the depreciated
  contents on July 25, 2023, via electronic funds transfer. An explanation of
  benefits was sent to Ms. ******** via email and mail.
  
  Based on the
  foregoing, ABIC has complied with its contractual obligations and has
  satisfactorily communicated with Ms. ******** regarding her concerns. Ms.
  ******** understands that ABIC has handled this claim in her best interest. As
  always, ABIC remains available should Ms. ******** require additional support.
  
  I trust this
  satisfies your inquiry; however, should you have any further questions or
  concerns, please feel free to contact our office at ************.
  
  Sincerely,
  *******
  ********
  Complaint Specialist
  Global
  P&C Claims
  **************

  Customer Answer

  Date: 07/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two warranties from Assurant via ** when I purchased my washing machine and dryer. ********* is the plan number for the dryer and ********* is the plan number for the washer. I purchased the appliances and warranties on January 11, 2023. However, a few months later I moved and decided to cancel both warranties for a full refund, as the warranties didn't take effect until after the 1 year manufacturer warranty ended. The warranty contracts stated that I could cancel the warranties anytime before they started to receive a full refund from Assurant.
  
  On 3/22, I emailed Assurant to request a refund with my new mailing address and received an automated reply stating that my request would be handled within 30 days.
  
  On 5/9, I called Assurant because I had not received the checks and the a**nt sent a form to reissue checks and mail to my New Jersey address.
  
  On 6/12, I still had not received the refund checks, so I called Assurant again and they stated they would reissue the checks again.
  
  It's now 7/7 and I still have not received my refund checks from Assurant and no follow-up from them. I'm tired of calling them and **tting a run-around excuse from the reps, so I'm hoping that BBB can help me to **t the refund that I'm entitled to per the contract for the warranties. I have attached my original receipt and email that I sent to Assurant. To clarify, I need both refund checks sent to the following address: *** ******* ***** **** **** ********* ** *****. Thank you.

  

  Business Response

  Date: 07/17/2023

  July
  17, 2023
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 07/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased rental insurance from Assurant Inc (effective 5/31/2022) through Geico. On 2/24/2023, my car was broken into and multiple items were stolen (totaling around $****). I filed a police report and then opened a claim with Assurant on 2/27/2023. I submitted all required documents by 3/22/2023, and proceeded to hear no updates on the status of my claim except for letters by mail that were outdated and told me I had not submitted the required documents.
  
  I called my adjuster, ***** *****, and she told me to ignore those letters as she saw I had submitted all documentation. I asked if there was a time frame for when to expect the claim to be processed and she proceeded to tell me that she could not give an update but would call me when there was one.
  
  Weeks went by and I heard no updates from Assurant about the status of my claim. I eventually called my adjuster again, at which point she told me that I was missing the police report despite the previous conversation we had. I resubmitted the police report (5/22/2023) and was told again to wait for an update. My adjuster asked if I wanted to opt-in to a text notification system where I could text to find out the status of my claim. I said yes.
  
  Weeks passed again. I called back trying to get an update. I was unable to get a hold of my adjuster and left voicemails that were never returned. I used the text system with no response either. I even tried calling my adjuster's manager, ****** *****, and left voicemails that were never returned. I've tried talking to other customer service representatives who have been no help, and transfer me around until I get hung on or sent to a voicemail.
  
  This pattern of being ignored has continued and I do not have good faith in them providing me the service for which I paid for. I want my claim fulfilled and a refund for the portion of my policy since 5/31/2023 when it auto-renewed as I have been afraid to cancel for fear of them having reason to not fulfill the claim.

  

  Business Response

  Date: 07/14/2023

  July 14, 2023
  The business
  responded to this complaint but has asked that its response not be published.

  

  Business Response

  Date: 08/21/2023

  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 08/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a damaged phone and needed a new one. Due to my phone company provider working with Assurant, I had to file a claim through them. After I filed a claim, I used their prepaid package and label to send the phone to them. After I dropped the phone at the post office on April 3rd, it arrived to their company on April 5th. I call them around a week later to ask if they received the phone and they say yes. Around May 20th, I get a notification saying I owe $****** because I apparently didn’t return the phone. I call them SEVERAL times and keep hearing different information. I launch an investigation with them and I was supposed to hear back within 3-5 business days. I did not hear anything. I call them again on day 7 and someone tells me that the phone was not in the package. I am shocked at this point and ask what I can do. The company is very unhelpful and I do not receive an email confirming the results of the investigation. According to their policy, I am not responsible for what happens to the phone when it is delivered so why am I being charged? Also why did they send an uninsured label if they know that they are going to be receiving electronics? The phone must have been stolen and it is not my fault because I did exactly what they said to do. I should not be held liable and the company should have took better action to prevent this. I do not think I should be paying this money and they are not helping me in any way.

  

  Business Response

  Date: 06/22/2023

  June 22, 2023
  
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 06/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:06/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/23 I received my ******** bill and discovered there was a charge of $****** for an Assurant Salvage Non Return of a cell phone. This stems from claim #******** that was placed on 2/12/23 with Assurant for a cell phone on my plan. There was a replacement phone received on 2/14/23 and the damaged phone was returned using the envelope and pre-paid USPS shipping label provided by Assurant. Tracking info from USPS showed the package was delivered to Assurant on 2/20/23. I contacted Assurant on 5/1/23 and was told the package was received but apparently the phone wasn't scanned before being sent to the warehouse and they would research it. On 5/14/23 I checked my ******** account only to find the charge for the non return still on my bill. I again contacted Assurant and was told they received the package but there was no phone. The rep then transferred me to ******** and after some research they put a temporary hold on the $****** charge to avoid any interruption of service. On 6/1/23 I received a call from ******** telling me that if I didn't pay the balance, there would be a service disruption. I called Assurant once again on 6/1/23 and was told the envelope was received but no phone was enclosed. So in order to avoid a disruption of my service I went ahead and paid the $******. I have since contacted Assurant and just keep getting told the same thing and that there is nothing they can do to reverse the charge with ********. Today, 6/8/23, I contacted Assurant and demanded to speak with a supervisor, *****, which was of no help in the matter. I then requested to speak with someone above her and was told that no one was there. She told me she would leave a message for someone to call me. I am furious that we followed their directions for the return, the package was delivered, and they don't take any responsibility. During one exchange with them they even insinuated that we didn't put the phone in the envelope!

  

  Business Response

  Date: 06/22/2023

  June 22,
  2023
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 06/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****