Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Assurant, Inc. has 89 locations, listed below.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  Assurant, Inc

  480 E Swedesford Rd Ste 350 Wayne, PA 19087-1854

• 

  Service Protection Plus GE Contract Administration Center

  PO Box 7528 Madison Heights, MI 48071-7528

• 

  Assurant, Inc.

  260 Interstate M Circ Se Atlanta, GA 30339

• 

  American Bankers

  260 Interstate N Circle, SE Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Whirlpool Washer and Dryer set from Lowe's in May of 2021. *I have a family of 5 with a dog*
  On September 5th 2022, My washer stopped mid cycle and the lid was locked. After troubleshooting with youtube, I decided to file a claim, on September 5th 2022, with my extended warranty that was purchased during the original purchase. I recieved an email from Assurant on September 6th 2022 stating Assurant could not find a provider in my network so I was approved to find my own provider. I took roughly 24 hours to try and locate a provider that could make it to my house to repair my washer. I could not find any business that could come out to repair the unit. I contacted Assurant to inform them of the fall short and the representative informed me she would "escalate this issue to the higher review and the response should take roughly 1-2 business days." The representative told me I was waiting on the answer of "whether they would buyback the unit or reimburse me for the unit." After 2 business days I contacted Assurant to get an update. They informed me that the previous person should have given me a 2-3 business day time frame.
  
  So I waited until 9/13/22 to contact Assurant. Assurant informed me that because its been 3 business day they would "email the higher reviewers and get a more direct answer" I told Assurant that I have currently been without a washer for roughly 8 days now and I really need an answer. They transferred me to a supervisor who informed me they located a service provider who could get me scheduled for an appointment on October 31st. I told them this was unacceptable because I can't go an additional 6 weeks without a washer machine. So the supervisor said she she would cancel the appointment and "escalate this issue the the higher level reviewers."
  
  This company is 100% completely unprofessional, doesn't care about the customer, is completely inconsiderate of the customer, and gives you the run around 100% of the time!

  

  Business Response

  Date: 09/22/2022

  September 22, 2022
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 09/22/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******** was extremely helpful and willing to go above and beyond to help me. 
  
  
  
  Sincerely,
  
  
  
  Paul Perreault

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted claim with Assurant in May 2022. The claim was closed by the complany without being resolved . I did not even receive any form of communication regading the claim except a system generated Survey . I submitted all necessary papaerwork to the adjuster. After sending all the paperwork, I tried following up via email and phone calls. However none of my emails have been returned and none of my voicemails have been returned. Assurant is a sham company which collects insurance premium from homeowners like myself but goes *** when it comes to servicing a claim.

  

  Business Response

  Date: 09/26/2022

  The business responded
  to this complaint but has asked that its response not be published.

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30, 2019 I purchased a Maytag washer from Lowes along with a 5 year extended warranty (offered through Assurant). On March 10, 2022 the hinge on my washer lid broke leaving it inoperable. I notified Assurant immediately and they sent a repairman out on March 11, 2022 to assess the problem. Problem identified as a broken lid...new lid ordered and replaced around March 30, 2022. On August 18, 2022 the hinge to my washer broke again in the same place and Assurant was called once again. Assurant sent a repairman out on August 22, 2022 to assess the problem. Problem identified as a broken lid...now the problem starts. The repairman said he had to order the lid and once it was available he would call me and set up a time to come back and install it. Well now almost two weeks had passed and no word from the repairman nor Assurant so I called the repairman and was told that my claim had been denied by Assurrant. I called Assurant and spoke with a claims rep and was told that they had sent me an email on August 25, 2022 stating that my claim was denied (which never happened, I never received an email from them). I then asked to speak with a supervisor and she too said my claim was denied and gave three different reasons for the denial : first reason was for accidental damage, second was for normal wear/tear, and third one was the damage was not mechanical in nature. I argued with her that all these reasons she was giving me was ridiculous and that the extended warranty should cover this just as it had before. The supervisor was rude and tried over talking me at every turn. The warranty they offer isn't worth the paper it's written on. I advise everyone to avoid getting an extended warranty through Assurant (the one offered by Lowes). They will take your money and deny every claim you make. They have the worst customer service known to man. In my opinion they should be brought up on charges for fraud. AVOID AT ALL COST...A BUNCH OF SCAMMERS!

  

  Business Response

  Date: 09/19/2022

  September 19, 2022
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 09/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 3 hours on the phone between Sprint/TMobile and Assurant on 9/7, I was told a claim was filed for my screen replacement and an appointment was set for 9/8 at 10 am. Upon arrival to T-Mobile the technician told me a claim was not filed. Assurant was contacted while I was with the technician and after giving info yet again I was told my claim was denied because there is no coverage after 90 days of the phone's purchase. The policy was sold to me by a tmobile agent and I was told it was 360 total protection.which includes screen replacement with a $** deductible which has been confirmed today by the Sprint/TMobile agent. I am still paying $** a month, the coverage is still in force. I have no policy documents from Assurant or Sprint/TMobile which outlines a 90 day limit on such a claim. Unfortunately Assurant haa a reputation for denying valid claims!

  

  Business Response

  Date: 09/19/2022

  September 19, 2022
  The business
  responded to this complaint but has asked that its response not be published.
  

  Customer Answer

  Date: 09/26/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an oven with a 5 year extended protection plan (EPP) from Lowes in Oct 20*7 (along with 4 other appliances). My oven recently malfunctioned. I called Assurant to have a EPP repair. They claim they cannot find my EPP and asked for proof of purchase. I provided this to Assurant, but now they say they want a EPP number that is supposedly on the receipt. There is no plan number on the receipt for ANY appliance I have purchased (five in total from Lowes). When I asked Assurant to just look up my EPP's in their system, they advise that they changed systems in May and only migrated some of the EPPs. They also claim they cannot access the "old system" and are "not allowed to contact the department who does have access to the old system". They have two of the five appliances in the new system, but all 5 are still under 5 year EPPs. Why would they not have all five active EPPs? Ironically, after ten phone calls that resolved no issues and provided no assistance, I requested a refund on all five of the EPPs. Now they claim that my dishwasher which is under an active EPP, and visible in their system, has a repair claim against it, which is not true as I have never had a repair on it. They claim no further info is available on this repair. I feel like the company is being "shady" and would love for you to look into this matter. I feel that they are trying to drag the matter out until my EPPs are expired on my appliances which is in October of 2022. I no longer want this company involved in my life. What I would like accomplished is for Assurant to provide a full purchase price refund for all five of my EPPs (in total 689.85), which is an option you can do if you have not used the EPP plans (back around to the issue above regarding the dishwasher, which ironically now has a claim against it even though I have never had an issue with the dishwasher, and only found out about the claim when I tried to get a refund). Let me know if further info is required.

  

  Business Response

  Date: 09/21/2022

  September 2*, 2022
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 09/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved to ********** ****** **** apartments on July 7, 2022. Before moving, I purchase renters insurance with *****. Some how I received a letter in the mail stating that I'm signed up with Assurant. I called to cancel that insurance, knowing that I already have renters insurance. The leasing office ask me to send Assurant my proof of insurance and they would credit my account. I followed their instructions and on Sept. 6th, I received an email stating that my request and refund is declined. I was told that I went through the process of signing up for insurance when I never signed up for their insurance. On the first of the month, I and to pay rent, for some reason, a charge for $***** for the insurance is included into my rent for August & September. I think all of this is fraud, I would like for my $***** to get credit back on my rent statement. I would like to make sure that this fraud is brought to justice for future renters like myself.

  

  Business Response

  Date: 09/22/2022

  see attachment

  

  Business Response

  Date: 10/04/2022

  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 10/05/2022

  Assurant has refund me the remaining amount on my renter ledger. They refunded $**** last month and the remaining $***** totaling to the $*****.(SEE ATTACHMENT). I want to say thank you for all of your help in forcing a company to do the right thing. I am a person that goes by the book and organizations like yours keep Americans like myself feeling that they have someone in our corner to deal with companies that step on the little guy. This is the second time I had to go this route in getting justice. It was only $** bucks, but it's the principle of their business practices that was not fair to the consumer. Many Thanks.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renters Claim # ***********
  Date of loss / theft 8/27/22
  Filed claim on Mon 8/29/22 No response on claim from adjuster at all. 9 days after filing talked to representative on 8/29/22 and was told response time is 24 hrs well, today on
  9/6/22 talked to representative and told adjuster was emailed and will respond so now end of day and no response. I just want reasonably contact and my claim handled not ignoring me.
  This is my second year with Assurant, and response time to a customer is very important . I am a 100% disabled veteran and I deserve a little more than this.

  

  Business Response

  Date: 09/20/2022

  September 20, 2022
  The business
  responded to this complaint but has asked that its response not be published.

  

  Business Response

  Date: 10/13/2022

  October 13, 2022
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 10/13/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:09/06/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with Assurant's renters insurance on 12/18/2021 for theft. The claims manager is consistently unresponsive to email and calls. I followed up with their manager, whose contact information was provided to me, and manager is also unresponsive. In all of my interactions with Assurant employees, they commit to responding to me within a given timeline (e.g. end of business day) and always fail to respond within the timeframe they committed to. I have not received a response from my claim manager or their manager since June. I am owed $****. In January - March a similar failure to communicate occurred, and I had to file a complaint through their parent company in order to spur some response. Assurant seems to be intentionally silent, ignoring my communications and failing to fulfill their job in order to avoid paying me the disbursement I am owed and I am extremely frustrated.

  

  Business Response

  Date: 09/19/2022

  The business
  responded to this complaint but has asked that its response not be published.
  

  Customer Answer

  Date: 09/26/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a service request for my refrigerator on 6/29/22. Assurant scheduled *** appliance to service my refrigerator; on the first visit they diagnosed it and ordered a part. When the part arrived another appointment was scheduled in which they realized it was the wrong part. They ordered another part, it turned out to be wrong again, and now the third part ordered three weeks ago has not arrived. Now I have been without a refrigerator for 9 weeks and assurant refuses to replace my refrigerator. I have missed days off work for the appointments of the repair. Every time I call they say I have to wait. How do you wait when we are in full force heat and I have no refrigerator? As of 9/5/22 they still haven’t provided me a resolution.

  

  Business Response

  Date: 09/16/2022

  September 16, 2022
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 09/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extended Service Plans says the dishwasher cannot be repaired - but i looked online and see that it is a door spring and can easily be repaired. On the phone the person in the Philippines said they couldn't ind any repair people in my area. That's a lie. I live near New York City in Bergen County, where there are many repair people.
  
  I have had insurance on this Kitchen Aid dishwasher since I bought it, and only had o ne small repair years ago. I believe this company is a complete FRAUD.

  

  Business Response

  Date: 09/21/2022

   

  
  September 20, 2022 
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 09/21/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I greatly appreciate the effort made on my behalf, and am satisfied with the outcome.
  
  
  
  Sincerely,
  
  
  
  ***** *****