Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Assurant, Inc. has 89 locations, listed below.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  Assurant, Inc.

  1287 Gardiners Road Kingston, ON K7P 3J6

• 

  Assurant Group

  1 Chase Manhattan Plaza 41st floor New York, NY 10005

• 

  Assurant, Inc

  480 E Swedesford Rd Ste 350 Wayne, PA 19087-1854

• 

  Service Protection Plus GE Contract Administration Center

  P.O. Box 7528 Madison Heights, MI 48071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled a claim in May 2022. Received my replacement phone and sent off the old one in the packaging that assurant provided. In august of 2022 I receive my bill from sprint it’s about $*** contacted them they said I was charged $*** extra from and that I needed to contact assurant, which I did and I gave them tracking number and explained to them my issue and the “manager” told me that they haven’t received my replacement phone. And that the tracking number that they gave me didn’t match what I had. I took a whole picture of the tracking number and package before I gave it to my mail lady. No one contacted me about my phone missing. It’s been 2 months who knows what they did. And I’m not paying for it cause I don’t have it I mailed it to them over 2 months ago. I asked what can be Done n I was told nothing and that I would have to just pay! Which is absolutely ridiculous. I contacted my local postal office and they can’t access it cause it was over 2 months since that phone was delivered to them. I don’t know what to do because I don’t the old broken phone and I’m not paying for it.

  

  Business Response

  Date: 09/07/2022

  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 09/13/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a GE refrigerator from ***** with an extended warranty, handled through Assurant. It broke down on August 22. We've tried to get a repair scheduled through the Assurant call-center ever since - without success and with much frustration. We were told by an Assurant call-center representative on August 23 that a repairman would come on Thursday, August 25 between 8:00 am and 5:00 pm, and that we'd have to be available at home during those nine hours. We waited all day. No show, and no call from the service provider or Assurant to cancel or reschedule. No contact from anyone concerned on Friday, August 26. We'd already been told the single repair company "fulfilling" ***** extended warranty repairs for all of north Florida and south Georgia doesn't work weekends. On Monday, August 29, the call-center rep. told us the repair firm told Assurant they'd rescheduled. When? With whom? For what date? Nonsense! The rep. told us then the company rescheduled for August 31. News to us. We told the rep the repair company had showed us it wasn't trustworthy and we didn't want them making the repair. They said they'd be back with us with another possibility in two business days. Assurant seems to have found a way to make it's extended warranties pay off - for Assurant - by taking the customer's policy money and then slashing the customer service part of the contract. In over 60 years maintaining a home and getting things repaired, Assurant is the most unprofessional and duplicitous company I've ever encountered. ***** is courting reputational damage and wash-over, customer dissatisfaction with its Assurant, extended warranty arrangement. BBB shows 1,842 - now 1,843 - customer complaints against Assurant for good reason.

  

  Business Response

  Date: 09/05/2022

  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach,
  FL  33407
  
  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 09/06/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********** ********

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hold an extended warranty insurance policy with Assurant for my appliances.
  Assurant is supposed to send a repair tech out and they did, but the tech said that I have to get Assurant to order 3 parts to fix my refrigerator. The insurance company said they do not order parts, the tech is supposed to order them. The repair company refused to assist me with ordering the partrs and said I had to call Assurant. I am being ignored by Assurant and the company that is supposed to repair my fridge. The company they assigned to come fix my fridge is A and E service and A and E will not assist me either.
  Please help me. I have no fridge now and I don't know how to order the parts. Attached is a photo of the parts needed. thank you for any help.

  

  Business Response

  Date: 09/16/2022

  September
  16, 2022
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 09/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ** initially from ******* and also purchased the 4 yr warranty. So when I had my first problem with the *** I called Vizio and they had me reboot the ** to factory settings. After I did that, it was fine for like 3 days and then all these words were posted on the screen and would not come off. They had me do another reboot, which did not work. So when I talked to them again, I asked if I can get a refund. They asked me to send pictures, and I did. Then they come back to me and state that I can't get a refund, just another tv. And after all that I went through, I didn't want another tv. I just wanted my money back and they are not trying to give me that.

  

  Business Response

  Date: 09/07/2022

  
  
  
  
  
   August 30, 2022
  
  
  Better Business Bureau, Inc.
  Southeast Florida and *************
  4411 *************************************************************************** 33407
  
  
  Re:*********************************** - Complaint ID# ********
  
  Dear *************************:
  
  This letter is to acknowledge receipt of your correspondence from *********************************** - Complaint ID# ********.  The Warranty Group (TWG) takes consumer feedback very seriously.  We have fully reviewed this matter and this complaint does not involve a TWG extended service contract. Please note, our company is not affiliated with ******** nor do we handle any accounts for them.
  
  Thank you for allowing us the opportunity to review and assist with your concerns.
  
  Sincerely,
  
  *************************************
  Executive Response Specialist
  The Warranty Group
  
  

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 new Samsung phones from "SAMSUNG Dallas *********, *** ******** ****** *******, TX 75019, https://www.samsung.com/us/web/" which was delivered to us and they provided a label to return our old Samsung phones (which were only 18 months old and in excellent condition). My husband was in the shipping business and knows how to safely transport packages which where tripled taped with all pertinent packaging material, documentation, phone, etc. and sent back via FEDEX in the original packaging with the label provided to us. The label provided was returned to ****Mobile, *** ***** ***** ***** **** **** ** **** ** ******* TN 37086. The company acknowledged they received the 2 returns on 8/23 and today we received an email stating that the boxes were 'empty' and we would be charged $****** ($*** x 2). This is a SCAM !!!! Please help us. This is a lot of money out of our pockets which we cannot afford..

  

  Business Response

  Date: 09/07/2022

  September
  7, 2022
  
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.
  

  

  Business Response

  Date: 09/13/2022

  September
  13, 2022
  
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 09/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  NOTE:  I apologize for the confusion on my end. ***** representing Assurant has been very responsive in her attempts to resolve this issue. I understand at this point **** has provided vague responses to them with no real supporting documentation as to their claim. Although I am not in agreement with a final resolution in this case against ****, I am very satisfied with the attempts being made on my behalf with the representation by Assurant

  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer set at Lowe's, as well as the optional extended warranty now serviced through Assurant.
  
  For over two years now our dryer has not been drying properly: just to fully dry one normal-sized load takes two to three cycles set to the maximum number of minutes (one hour and thirty-nine minutes each cycle, so approximately 4 hours total). When we first bought it, we were able to dry large loads within one cycle on low.
  
  We have had no less than 5 service calls to repair it. The fourth technician deemed the machine unrepairable and told us it needed to be replaced. When we called Assurant they told us though his report stated that it needed to be replaced, though because it didn't specifically state the machine was unrepairable, they told us we needed to have a fifth technician come out to inspect the machine. After his inspection, the fifth technician said that there were three parts that needed to be replaced and he ordered them. The sixth technician came out today, two weeks later, to install the parts. We did a load of laundry after he left, and now the dryer isn't working at all. The drum no longer rotates when there's a load of laundry inside. We had to call again and Assurant is requiring a seventh technician come out to perform yet another inspection, but none are available until next week and we are stuck with wet clothes and without a dryer until then.
  
  Many times we've called:
  - It took over two hours to get a live person on the phone,
  - Someone picked up the line only to promptly put my call on hold again, and eventually the calls were dropped,
  - A service rep was very belligerent with me, and refused to give me his name, employee number, or other personally-identifiable information when I asked. I then asked to speak with his supervisor only to be put on hold for over an hour before THAT call was dropped.
  
  We've tried reaching out to the Lowe's store we purchased the set at as well as their corporate office, but it went nowhere.

  

  Business Response

  Date: 08/30/2022

  August 30, 2022
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 09/02/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a extended warranty on washer, they have been dragging feet on getting washer fixed

  

  Business Response

  Date: 08/26/2022

  August 26, 2022
  
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/30/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to my contract with Assurant, any repair involved with my refrigerator should be covered by Assurant. Its been 2 months I am trying to reach out to Assurant to get it repaired, every time they say its escalated to Higher department and customer care executive does not give any details. We are unable to use our refrigerator for last 60 days, I feel that Assurant is just playing around without having any intention to get the fridge repaired and sense a fraud here. This company has to be audited for fraud and malpractice.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* Family Hub fridge 6/4/17 for $******** from Lowe's w/the 3 year extended protection plan. That plan was renewed in 3/2020 and now exp in 6/2023. The model is **************. This fridge only carried a 1 yr manufac warranty with a 5yr compressor coverage (which has expired). I made a claim end of April with Assurant and a service provider came out on 5/3. They reported as a closed system issue. Since then, Assurant has had multiple service providers (at least 6 more), come out saying the same thing. Every time I call to check the status, I was told that the ticket was closed and that they can send someone else out. I have provided pics of leak and proof of purchase. Providers rec replmt. One company said he could repair but could not guarantee anything bc sealed system leaks could be anywhere. His invoice was for $******* with a note saying 'not final cost'. The claims dept. told me that the fridge was purchased in 2020 (which it wasn't) and repair/replmt covered under manufac warranty (which it's not for this model). Claims said that consumer relations would have to correct the dates but Assurant shows I purchased in 2017. I've been getting the run around since April. Assurant's policy states that they will replace if unit has had 4 repairs, even if different issues under the Relacement promise and the lemon/no lemon policy (which is legally binding)! I've had 12 repairs total since purchasing in 2017. I've escalated this issue within Assurant's company, and I've spoken to ***** Customer service without resolve. My next step is to pursue legal means. On 8/5, I spoke to Assurant's mgr who told me that she would process the claim for replmt in the amount of $******* and that I would receive an email in 48hrs, which was yesterday. I received nothing except orig email saying under manuf warranty. I called, and the agent isn't showing any of mgr's notes for replmt that she recited to me on 8/5. ******* confirmed not manuf warranty.

  

  Business Response

  Date: 08/17/2022

  August 17, 2022
  
  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 08/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17716214, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2018, At Lowe's I purchased a ******* refrigerator ($*******) and a ******* microwave ($******). During purchase I paid $****** for an extended warranty that is to cover 2 appliances. In July, the ice maker has stopped working and I am trying to file a claim, however, according to Assurant's website, only the microwave is covered and not the refrigerator. I have emailed their customer service multiple times and they just keep saying it has been escalated to a department to resolve the issue and it would take a few business days. It has now been almost 2 months. I just want my refrigerator fixed as per the warranty I purchased.

  

  Business Response

  Date: 08/24/2022

  August 24, 2022
  
  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 09/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The warranty information has been corrected in their system and an appliance specialist has already fixed the problem. 
  
  
  
  Sincerely,
  
  
  
  *** *****