Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,679 total complaints in the last 3 years.
- 1,192 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this extended warranty in the amount of ******* on 1/3124 for 2022 **** ******. On 8/21/24 another driver ran a red-light light and totalled this vehicle. Their insurance settled and on 10/25/24 papers were from the dealer to cancel this warranty. They have since been sent several times after Assurant stated they so not have papers to cancel and refund any money due. It looks like now it's under ***** not Assurant. I longer own this vehicle.
Business Response
Date: 01/14/2025
The business
responded to this complaint but has asked that its response not be published.Thank you!
Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ******* Care Plus insurance (Managed by Assurant) for my Television on 7/24/2021 for the amount of *******. I was informed at the time of purchase that accidental damage protection was included. After filing an insurance claim I was denied. Assurant is claiming that I do not have Accidental Coverage. The terms and conditions page is very ambiguous and misleading.
The Terms and conditions state:
"Accidental Damage: This Service Plan covers sudden, unexpected and unintentional external events that result in “physical” damage to the Product, or “failure” to the Product, including water or liquid damage. The damage is not foreseeable and is beyond Your control. This benefit applies to You only if purchased by You and is indicated on the Benefits Summary Page. This coverage is not available on all Products."
There is no specification that my product is not covered. It merely states that not all products are covered. It needs to be explicitly stated in the Terms and Conditions "That this product is not covered for Accidental Damage". This is not stated and is misleading.
The only way to fix this situation is for either a replacement Television to be sent or a full refund of the purchase price of the insurance amount to be sent to me.Business Response
Date: 01/07/2025
January 7, 2025
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.”Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a couch and love seat from ******** ******* on 11/13/2021. They sold me a 5-year warranty from Assurant on both pieces of furniture for a total of $******. I filed a claim on this warranty on 12/3/2024 for broken hardware on the couch. Assurant approved my request for a technician and the original appointment was booked for a sub-contractor for December 6th. The technician could not make it that day and we rescheduled for December 13th. The technician diagnosed the problem and ordered the part on December 14th. Assurant APPROVED MY CLAIM on December 14th, but I never received the part. When I called Assurant back on December 27th, they informed me that they closed my claim because they no longer work with the store that sold me the warranty (******** *******). I told them to refund me for the warranty I purchased since they refuse to honor it and they told me to take it up with the store. I called the store but they have since closed permanently so I cannot ask them for my money back. This was obviously a scam and they refusing to refund me.Business Response
Date: 01/06/2025
January 6, 2025
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The check was received on 1/13/2025.
Sincerely,
***** *****Initial Complaint
Date:12/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a warranty at Lowe’s who uses Assurant. My dishwasher quit working and started leaking a month ago. I filed a claim and they gave me an appointment. Only to find out the company they set me up with is 2 and 1/2 hours away and call to tell me they are to far and not coming, which I don’t blame them. Told me I would need to call warranty company and tell them to get another provider. So that’s what I did and after 20 min on their automated system I finally was routed to a customer service rep. They looked it over and told me there was no other company in my area and he would have to escalate the case to find a resolution and I would get an email or call within 1-2days. A week later I again had to call CS for warranty assurant company to only go through the same exact verbiage and wait to only ask for a supervisor because obviously ANOTHER escalation is NOT going to work! She put me on hold for another 10 min to come back and tell me supervisor has been informed and as soon as she is off another line she would call me back to get this solved TODAY. Well now it is after midnight without a callback. I have spent over 3 hours trying to get me dishwasher repaired and have been without for a month!!! This needs resolved! I will also be placing this with Lowe’s!!!Business Response
Date: 12/27/2024
December 27, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pay for insurance with this company. They will not cover my phone breaking with my phone having the warranty. The warranty in question will have my phone shipped off for 1-2 weeks and I have no phone, which I use for my job. Their solution was for me to buy another and suspend lines and do all this extra hassle and money. I pay for this service for when my phone is defective and they are not fulfilling their endBusiness Response
Date: 11/25/2024
November
25, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Assurant has not honored their end of my Protection, as I have had multiple five repairs made to my dishwasher over the past year and I still have a dishwasher that does not work. Everyone is pointing the finger at everyone else. Worse yet, after a 40-minute conversation with “***” at Assurant on November 11, 2024, I was promised that since my dishwasher repairs have been unsuccessful, we were entitled to a replacement unit or a gift card for the retail value. Then on 11/14/24, I received two conflicting emails: the first saying the repair center has “restored the appliance to working order.” This is a complete lie. The repair center was allegedly ordering “5 separate parts” for our dishwasher, and when we called for a status after not hearing from them for 3 weeks, we were then told “Your unit is unfixable” and it was up to me to “take it up” with Assurant. The second email stated that the service provider was – essentially – blaming the first service provider for installing “damaged parts” into our dishwasher. Copies of all of these emails are attached. The first three service calls were handled by ***** ********* *********. They came to our house to repairs our unit 4 times within a six-month window. When the dishwasher stopped working again in Oct., Assurant sent our job to a different service provider, Dependable Appliance. This is the service provider that is now pointing the finger at the first one, for installing “damaged parts”, but at the same time, they told us the unit was unfixable and we needed to inform Assurant of this. Assurant, in our conversation on Nov. 11th, 2024, said this would not be a problem and we would receive a gift card with further instructions in 2-3 business days. I still have a broken dishwasher and Assurant is not honoring their promise, and as represented in the Protection Plan, a replacement unit. I am requesting BBB’s help in getting Assurant to provide us with the refund as promised for our unfixable dishwasher. Thank you.Business Response
Date: 11/19/2024
November 19, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to personally thank ***** *. for her understanding and swift response to our issue.
Sincerely,
****** ******* * ***** ***********Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim with my insurance company 09/28/2024 and have yet to receive an update from my adjuster. I have called everyday since my claim has been filed and I can never get an answer. I’ve left several messy with the supervisor and the adjuster and still nothing.Business Response
Date: 11/27/2024
November 27, 2024
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***** *****Initial Complaint
Date:11/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was falsely instructed to send 2 devices back when one was suppose to be retaining by me. An executive told me to send both which is Not accurate and goes against what t mobile said. They effectively took $*** from me and stuck me with a $*** T-Mobile Installment plan.Business Response
Date: 11/08/2024
November 8, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:11/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Assurant Renters Insurance on 10-09-2024 to file a claim after hurricane Milton since I had some electronics get damaged from power and food spoilage since the power was out for 3+ days. I received the claim for the food spoilage almost immediately but I have not heard anything back about the electronics portion as of yet. I have sent multiple emails asking for a status update and also asking if they needed any additional info. I have also been asking if I can dispose of the dead equipment since it's taking up space in my condo and the bulk trash pickup will be ending soon. I have been kicked around by three different adjusters who I have emailed and called with absolutely no response. My renewal is coming up and I'm inclined to find someone different if communication isn't important to this company.Business Response
Date: 11/22/2024
November
22, 2024
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to note that they mention calling me and I did not answer immediately, but they do not cover the fact that I attempted to return multiple calls and email to no response. It was only until I filed this complaint with the BBB that they chose to response and act immediately on the issue. I am happy to receive something rather than nothing from the claim.
Sincerely,
****** *****oInitial Complaint
Date:10/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my Iphone to Assurant for repair, as contracted through T-Mobile. Assurant sent me a replacement device and I also received notification that they received my package, and verified through USPS. This was July 2024. I receive a bill in Oct 2024 from T Mobile for $***. I contacted Assurant, and Assurant called T Mobile and patched in their customer service team. Assurant explained that they did have the device but it wasn't scanned in properly and that it would be scanned in a few weeks. Upon hearing that T Mobile told me not to pay the bill and then they would adjust it since they had acknowledgment of the device being received. This week the bill was not adjusted and when I called Assurant this time they explained that they received the box but no phone was in it. In reality it appears they lost the phone and now expect me to pay for the device. If there was only a box received there would have been some notification much earlier than that. Each call was recorded, so there is evidence that they said they had the device. I have called both Assurant and Tmobile numerous times, but all I get is a call center customer service person who can not escalate this or help. Looking at message boards and support forums on the web makes this appear to be a problem that happens repetitively, like someone is stealing the phones and then keying them into the system as not received.Business Response
Date: 11/07/2024
November
7, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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