Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,678 total complaints in the last 3 years.
- 1,192 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 insurance claims due tot he hurricanes . Helene was a great experience, representative communicated timely they have all the need. The 2nd claim for Milton, original claim filed on 10.14 with all paperwork sent in. Received confirmation and adjuster Jasmine assigned, reached out via email and phone to ask if they need anything additional. No response . Emailed and called again after 10 business days of no responses, new adjuster is now Nicole, left numerous vm and email messages, spoke to call center who said they emailed and included mgr and directors, no responses. Finally got thru to Nicole a week ago,confirmed she has reciepts, next step mgr approval. Still no call or email follow-ups. Emailed and called today, another new adjuster assigned, not in office till after the 5th lm for backup. Emailed and called again, no responses. I would like a supervisor and above call back, accurate status on claim and update on when repayment will be made.
Business Response
Date: 11/12/2024
November
13, 2024
The business
responded to this complaint but has asked that its response not be published.Business Response
Date: 11/13/2024
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that their responses are horrid, but I will not waste your time anymore. Thank you for your assistance.
Sincerely,
***** ****************Initial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no cell phone and am waiting 5 days with no update by ups nor by chat while I have no car and have no landline in my Marriott hotel room I am staying in. They got paid and have not followed through with the service and merchandise I purchased. They are costing me money and safety for my dog support animal and myself and I am ADA protected individual.
tracking number with no update in 4 days
******************Business Response
Date: 11/08/2024
November 8, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a **** * **** 2021 for two years now, and the battery "IS swelling, to the point that ***** *** says that it is dangerous to use a phone, that the battery is swelling. I went thru this 2 years ago, when I had a ** cell phone. I have been paying $**** a month to have a warranty, in case something happens to the phone. I contacted ASSURANT, like I did two years ago, and they sent me a phone, but it is a different model phone, the ***** * ** .blue.64GB .*****. When I received this phone, I took it to ******** and they set it up for me, moving my sim card to this new phone, but I do not know how to move the APPs to the new phone. I just called ASSURANT to explain that I should have received the **** * **** 2021, but they do not know if they have it in stock, but what I am supposed to do, is take my ***** 6 phone with my **** * **** back to ***** *** and get them to put the SIM CARD back in my **** * **** 2021 "swelling battery" phone, and mail the ***** phone back to them, before they send me out a new **** * **** 2021. The swelling battery was not caused by me, so since they already sent me out the ***** 6 phone, they should send me a **** * **** 2021, before I send them this ***** 6 phone, so I won't have to go back to ******** to switch my Sim Card out, because THEY MADE THE MISTAKE, not me.Business Response
Date: 11/09/2024
November
9, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******** **Initial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a mobile device to Assurant Ins Co. as an insurance claim because I found my original
phone..
Paid a deductible of ***$ since I returned the insurance I still waiting for a refund..
the phone was returned in mid July.Business Response
Date: 10/31/2024
October 31, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid assurant for a replacement phone $***. When I received the phone it was a broken phone. I spent every hours on the phone with * ******, apple and Assurant. They gave me the run around for more than six hours and no one would help. They were rude and kept transferring me to several people that did not help. It’s been days now and no one would help me with this problem. The phone is broken that they sent to me.Business Response
Date: 11/06/2024
November 6th, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:10/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Samsung washer from Samsung.com and purchased insurance with the initial order and extended it after the initial 2 years since I had issues with a prior washer . In April I started having issues with the second washer and have been calling them ever since to repair the washer . They are sending diffrent companies who are replacing parts and resetting the software without any success and despite of not being able to fix it after 6 months they are dragging their feet and refuse to replace the washer . It takes weeks to send a company and despite having multiple companies coming over issue is still not fixed . I want the washer to be replaced since after 6 months is still not working / completing the cycles .Business Response
Date: 10/17/2024
October 17, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have not received any check at this time but I am hoping they will keep their agreement .
Sincerely,
****** *****Initial Complaint
Date:10/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Congressman Bill ***** and Copy Furnished to Better Business Bureau
2725 Judge **** ******** Way Building C
Melbourne, FL 32940
Dear Congressman *****:
I am contacting you because I can't get a $****** refund from ******** for an I-Phone 13. You see, ******** has partnered with a very unscrupulous company called Assurant for a wide variety of transactions including refunds for phone trade ins, various types of insurance, etc.
Assurant does not allow one to talk to a person. Their numbers such as 866 782 2681 refer me to a web site and then the call is disconnected.
Assurant acknowledges receiving my phone but have made up a lie that I have not turned off "FIND MY".
I am mainly upset that Assurant/******** are ripping off thousands of people like myself. Clearly Assurant should be shut down and ******** has to know they are corrupt. All anyone has to do to substantiate this is go on REDDIT or Google and type Assurant Scams and one can immediately see hundreds of complaints for phone trade ins, Assurant insurance, Assurant Renters Insurance, etc., and you can see hundreds of extremely upset people who are given the run around and are being scammed.
Your assistance in this matter will be greatly appreciated. Without your help, I won't receive a refund. Thousands of people are in the same boat as I. ******** won't get involved as they say it is an Assurant issue and no one talks to Assurant.
Sincerely Your Constituent,
Robert Twitty
Major, U.S. Army (ret)
Attachments:
1. Email from Assurant dated 10 October 2024 - Acknowledging Receipt of I-Phone 13 and Requesting I turn off FIND MY
2. Email from Apple dated 6 October 2024 showing I have disabled FIND MY on my I-Phone 13.
3. My Letter to Assurant dated 10 October 2024 - that FIND MY has been disabled - they disagree!Business Response
Date: 10/16/2024
October
16th, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.”Customer Answer
Date: 10/17/2024
I wanted to attached their latest 2 emails from yesterday threatening to steal my phone but your site doesn't allow me to attach it.Initial Complaint
Date:10/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A lot of people in my apartment complex cars were broken into 9/4/24 so I file a claim with my renters insurance company advising them what was taking away from my car . I provide all information including the police report. I have been trying to contact the adjuster for 3 weeks to get an update . Items that was taking from my car was covered with my renters insurance since this happen at my apartment. I will never recommend this insurance company Assurant with anyone. It should not take this long to process my claim.Business Response
Date: 10/17/2024
October
17, 2024
The business
responded to this complaint but has asked that its response not be published.”Customer Answer
Date: 10/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:10/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request cancellation 7-10 refund as of the today Im being ignoredBusiness Response
Date: 10/01/2024
The business responded to this complaint but has asked
that its response not be published.”Business Response
Date: 10/10/2024
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:09/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an extended warranty from Lowe's on an appliance I purchased in 2023. Assurant is the administrator of said plan and I submitted a claim to them on 8/20 which their website states should be reviewed and handled within 2 business days. After seeing no movement, I called on 4 separate occasions to check the status of my claim and was told on the first 3 calls a check was already in the mail. On the 4th call (on 9/13) after finally being told the check hadn't been sent I demanded to speak to a supervisor who I thought would attempt to make it right. He could not have cared less and in spite of my request to receive expedited payment indicated they could only send the check via regular mail. Three business days after this call (9/18) I finally received an email stating the check was sent but I think it was an error because I received a 2nd email on 9/23 again indicating a check was mailed. So now I'm doubting a check was even mailed in the first place and am still waiting on my check. It is clear this company has no regard for the customer experience and want to call out that I was flat-out lied to on my first 3 calls to Assurant when I was told the check was already sent. Worst customer experience I've had in my life!Business Response
Date: 10/02/2024
Via: Better Business Bureau Portal
October 2, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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