Reviews
This profile includes reviews for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13,288 Customer Reviews
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Review fromJudi C
Date: 07/26/2022
5 starsJudi C
Date: 07/26/2022
Extremely satisfied with MaxCare as it reduced our out of pocket expenses and we able to maintain the condition and safety of our car.Would be happy to continue with MaxCare once the warranty expires
Assurant, Inc.
Date: 07/27/2022
Glad to hear you are satisfied with the process. Thank you for the review!Review fromNneka T
Date: 07/26/2022
5 starsNneka T
Date: 07/26/2022
This company is the best ever I will be with them until the end of time.they take care of all my needsAssurant, Inc.
Date: 07/27/2022
Happy to hear you find the coverage helpful.Review fromKathryn P
Date: 07/26/2022
1 starKathryn P
Date: 07/26/2022
******* somehow managed to lose my claim documents that she requested, did not contact my apartment complex like she expressed she would do, made no attempts to contact me afterwards, and seemed to make sure I was completely unable to so much as reach her to discuss the claim. The claim was misfiled under the wrong category despite multiple instances of specification regarding the nature of the damages and the case was closed without any sort of notification to me. When I called the customer ********************** hotline after approximately eight different attempts to do so, during which I was actually hung up on several times, I was informed that ******* had stated that documents that I had explicitly sent to her and had received responses on were never sent in the first place. She only communicated to me over text and had never once made a single attempt to reach out to me despite her apparently having filed that she did. It's one thing to be incompetent. It's another thing to be incompetent and a liar. Afraid to file anything else with these people ever again if this was my very first experience trying to file a claim.Assurant, Inc.
Date: 07/29/2022
Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.Review fromFortune
Date: 07/26/2022
1 starFortune
Date: 07/26/2022
This company makes the promise of preferred Care, I have to tell you it is far from preferred. Trash company. Has no control over its partners to fulfill the claims, no control over deductibles to resolve claim issues (even when they're at fault) and will straight up ghost you if they don't want to assist via email. Please save yourself the ****** of buying and using this insurance; there is more satisfaction running a cheese grater across your leg.Assurant, Inc.
Date: 07/29/2022
We are sorry to hear you havent had a pleasant experience. An email was sent to you requesting additional information for us to investigate. Please reply at your earliest convenience.Review fromFrancine J
Date: 07/26/2022
5 starsFrancine J
Date: 07/26/2022
Satisfied customer in all steps. I'm glad you gave 10 days to return damaged device....I was lazy with returning.Assurant, Inc.
Date: 07/27/2022
We're happy to hear this! Thanks for the review.Review fromRegularJoe
Date: 07/26/2022
5 starsRegularJoe
Date: 07/26/2022
Very easy process. I didnt have to contact them directly. Repairs were made in a timely manor.Assurant, Inc.
Date: 07/27/2022
Pleased to hear you had an amazing experience!Review fromDanny S
Date: 07/26/2022
5 starsDanny S
Date: 07/26/2022
Very easy to apply online and the step by step process, is very helpful for us that are not computer savy..thank you.Assurant, Inc.
Date: 07/27/2022
Happy we were able to help!Review fromA. Chittun
Date: 07/26/2022
5 starsA. Chittun
Date: 07/26/2022
The company actual covered the repair at no cost to me based on the warranty I purchased.Assurant, Inc.
Date: 07/27/2022
Happy to hear you had a hassle-free process! Thank you for the review.Review fromSandra B
Date: 07/25/2022
5 starsSandra B
Date: 07/25/2022
Great helpful and courteous customer service. Filing a claim was easy and the replacement phone was shipped immediately and received in a couple of days.Assurant, Inc.
Date: 07/27/2022
Glad to hear you had a quick and easy process. Thank you for the feedback.Review fromFe H
Date: 07/25/2022
5 starsFe H
Date: 07/25/2022
Everything seems so good so far, it was referred to us by our apartment agency and our property is extravagant and the payment plans are good. It's nice to go 5 months and not have to pay a bill during the summer. I just hope they pay damages as they claim they would if it is ever needed. I love the easy online payments. So I can only speak to one side of the experience and not the full experience. Client for a few years now. The last rate increase was a bit much. Insurance executives need to learn to take a pay cut from the top and pass it on to the renters and home owners who made them rich.Assurant, Inc.
Date: 07/26/2022
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