Complaints

This profile includes complaints for Flamingo Appliance Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Flamingo Appliance Service, Inc. has 5 locations, listed below.

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  Flamingo Appliance Service, Inc.

  12008 SW 132nd Ct Miami, FL 33186

  
• 

  Flamingo Appliance Service of Georgia

  3065 McCall Dr STE 10 Atlanta, GA 30340-2829

  
• 

  Flamingo Appliance Service, Inc

  7100 Edgewater Dr Orlando, FL 32810-4162

  
• 

  Flamingo Appliance Service, Inc.

  5911 Country Lakes Dr Fort Myers, FL 33905-5507

  
• 

  Flamingo Appliance Service, Inc

  PO Box 607517 Orlando, FL 32860-7517

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should give them ZERO STARS! I scheduled service through them for today. I received a text stating they would come between 3-6 today and a technician would call before coming. I ***lied to that text that I was home all day and if I missed the call have him still come. I am working on projects so may not hear the phone. THEY REPLIED THAT IT WAS CONFIRMED!The call came and I missed it by 2 minutes. TWO MINUTES! I immediately called back and was on hold. During that hold, I texted my confirmation again. I was on hold for 15 minutes and when the *** answered she told me too bad. They would have to reschedule me. I asked to speak with a manager and she refused to put one on the phone. I have proof of texts and them confirming my response. I can show the time of the received call and me calling them immediately back. THIS IS BEYOND UNPROFESSIONAL!

  

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to us. We are sorry to hear that your appointment was not completed on the date scheduled. We understand the frustration as your time is valuable to us.  Our technicians need to follow a process to guarantee all our customer's appointments are *********************** within their assigned time frames. We need to have live confirmation when the technician is in route so they can proceed with the scheduled appointment. We apologize for any inconvenience that you have experienced.  

  Customer Answer

  Date: 05/17/2025

  Response. Live confirmation should mean that you can call the person right back. In a 2 minute time frame of returning the call,  I should have reached someone. Being left on hold for 15 minutes is ridiculous. AND I immediately texted confirmation. My time was not valuable to you but even more clear, MY BUSINESS IS NOT VALUABLE TO YOU. I will have my appliance serviced elsewhere and I will continue to share how you treated me.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23325428
  
  Response. Live confirmation should mean that you can call the person right back. In a 2 minute time frame of returning the call,  I should have reached someone. Being left on hold for 15 minutes is ridiculous. AND I immediately texted confirmation. My time was not valuable to you but even more clear, MY BUSINESS IS NOT VALUABLE TO YOU. I will have my appliance serviced elsewhere and I will continue to share how you treated me.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/19/2025

  Thank you for your feedback.   We understand if you choose to share your experience and use a different service provider.  We apologize if we have lost favor with you. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally escalate the ongoing service issue regarding our WPWRS325SDHZ Side-by-Side Refrigerator. Despite multiple attempts at resolution and communication with Whirlpool, we continue to face significant delays and a lack of proper service.Overview:4/11: Service request filed via ****** Warranty/Whirlpool.4/12: Whirlpool scheduled appt. with Flamingo Appliance Service #*******.4/16: Flamingo replaced ************** 4/17: Refrigerator stopped working. Contents melted/spoiled.4/17-4/18: Multiple attempts to contact Flamingo/Whirlpool. No response 4/16-4/20: We experienced significant delays due to Whirlpools failure to verify our extended ****** Warranty information. ******s Escalation Agent resolved 4/18: Escalation initiated by us to ****** Warranty 4/20: Whirlpool scheduled a service appt.with *****************. #HRC4508352 4/25: Gulf Coast assessed & determined the motor had to be replaced .Part estimated to arrive in 2 weeks 4/28: Whirlpool indicated they will not expedite ordering the part or make alternative service arrangements 4/17-4/30: Refrigerator not working Additional History:5/31/2024 - about a month after appliance was delivered-the motor, condenser, heater, harness, capacitor was replaced by Flamingo #******* Current Situation:4/30: We still don't have a functioning refrigerator Request for Action:We've made every reasonable effort to resolve this through the appropriate service channels but continue to unacceptable delays. This situation has caused: loss of perishable food-Compromised medication storage, presenting serious health concerns-Ongoing disruption in our household. Due to the ongoing lack of progress and inadequate support from Flamingo, we are now seeking your assistance to bring this matter to a fair resolution. We respectfully request reimbursement for the spoiled food and appropriate compensation for the significant inconvenience and distress this issue has caused our household.

  

  Business Response

  Date: 05/02/2025

  We are sorry to hear about the trouble you're experiencing with your refrigerator. We understand how frustrating it can be to deal with a malfunctioning appliance and the inconvenience and financial burden it may cause. Unfortunately, we don't offer compensation for perishable items including but not limited to foods or medicine/medical items due to failure or malfunction. However, we recommend contacting the manufacturer directly, as they may have options available under your warranty. 
  

  Thank you for your understanding.

  Customer Answer

  Date: 05/02/2025

  Thank you for your response and for suggesting we contact the manufacturer regarding compensation for the loss of our refrigerator contents. However, we would like to clarify that this issue originated with the service performed by Flamingo Appliance Service.

  
  The service appointment on April 14, 2025 (Job #*******) was requested to determine why the refrigerator occasionally tripped the breaker. At that time, the unit was cooling properly and fully operational.

  
  During the April 14 service visit, the Flamingo technician replaced the motor and heater. However, the following day (April 15), we discovered the refrigerator was no longer cooling. We immediately contacted Flamingo by phone, text, and email, but received no response.

  
  As a result of the lack of follow-up, Whirlpool scheduled a service call with another provider, ***************** (Job #HRC4505352). Their assessment revealed that the motor installed by Flamingo had failed and needed to be replaced again.

  
  Given these circumstances, it is clear the issue was caused by the initial repair performed by Flamingo, and not a pre-existing fault. We respectfully request this be taken into account in any review of responsibility and compensation for the spoiled contents of our refrigerator.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23270064
  
  I am rejecting this response because:

  Thank you for your response and for suggesting we contact the manufacturer regarding compensation for the loss of our refrigerator contents. However, we would like to clarify that this issue originated with the service performed by Flamingo Appliance Service.

  
  The service appointment on April 14, 2025 (Job #*******) was requested to determine why the refrigerator occasionally tripped the breaker. At that time, the unit was cooling properly and fully operational.

  
  During the April 14 service visit, the Flamingo technician replaced the motor and heater. However, the following day (April 15), we discovered the refrigerator was no longer cooling. We immediately contacted Flamingo by phone, text, and email, but received no response.

  
  As a result of the lack of follow-up, Whirlpool scheduled a service call with another provider, ***************** (Job #HRC4505352). Their assessment revealed that the motor installed by Flamingo had failed and needed to be replaced again.

  
  Given these circumstances, it is clear the issue was caused by the initial repair performed by Flamingo, and not a pre-existing fault. We respectfully request this be taken into account in any review of responsibility and compensation for the spoiled contents of our refrigerator.

  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 05/06/2025

  Thank you for your response.
  Our records indicate that you initially contacted us to reschedule an appointment, which you later canceled after informing our representative that ****** was taking care of the issue.
  Unfortunately, this cancellation prevented us from reassessing your appliance and providing our technician with the opportunity to repair it.
  As previously mentioned, we do not offer compensation in such cases. We apologize for any inconvenience this may have caused and regret if this has affected your perception of our service.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23270064
  
  I am rejecting this response because:

  I am rejecting this response because, until I filed a complaint with the Better Business Bureau and contacted their corporate office, Flamingo Appliance failed to respond to any of my multiple requests for assistance (please see attached text messages and emails).

  On May 1st, I contacted Flamingo Appliance to express my frustration and requested a representative reach out to me directly to discuss the matter. Rather than addressing my concerns, the representative instead scheduled a service call.

  Subsequently, I informed Flamingo that ****** was now assisting me with the repair issue.

  We are extremely disappointed with the lack of responsiveness and follow-through by Flamingo Appliance Service, especially considering the problem arose immediately after their initial repair. Despite multiple attempts to seek help, there was no meaningful engagement or resolution.

  We respectfully request acknowledgment of this timeline and appropriate action to rectify the inconvenience and loss we have experienced.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help getting the 2 businesses to work together on the back end (Intercompany)************:30 a.m. Called and talked to Whirlpool Representative **** From ********. *** ********** We let him know we have had the ************* replaced several times and 2 burners replaced. He said Flamingo had not annotated such and to call and request Flamingo update our Addresss Service History. He stated that it must come from Flamingo.*************:20 a.m. Flamingo Representative ***** said she could send our Addresss Service History to us and we should send it to Whirlpool. I let her know the Whirlpool Representative stated it is required to come from Flamingo. Flamingo Representative ***** said they do not have an email address for Whirlpool. She said they are not allowed to contact Whirlpool. She wants me to get the email address for them. I believe this should be done with their Liaison with Whirlpool. She insisted they could not do this. I asked for a supervisor. She started spewing out policy and Call Spiels that was totally irrelevant. I repeated over 20 times to get a supervisor on the line. She insisted on continuing on with giving excuses why they could not send our Addresss Service History to Whirlpool. I kept repeating my request for a supervisor for about 10 minutes. Finally, she put me on hold and sent a request for a supervisor. When she came back she informed me that a supervisor would give me a call.

  

  Business Response

  Date: 04/21/2025

  Good afternoon. We apologize for any confusion or miscommunication on our part.  One of our Customer ********************** Supervisors has reached out to you via email and had advised that the service history on your appliance has been emailed to Whirlpool.  It has been communicated to Whirlpool on your behalf that you are requesting a product exchange. Once we hear back from *********, we will email you their response.  Thank you. 

  Customer Answer

  Date: 05/07/2025

  While I am not happy with the Flamingo appliance repairs response, I understand their position.  On that note, you may close the case.
  
  However, action should be made to improve fragile circuitry to prevent Electrostatic Discharge
  from affecting products. This would not be Flamingo Appliance Repairs responsibility but rather the manufacturers' of all appliances.  Which in this case would be Whirlpool.

  Thank you for your time and assistance.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a service complaint on my Whirlpool refrigerator 2/27/2025 because it was not cooling. I called them and they stated to unplug my device and let it defrost which I did. A few days later - this did not work and they proceeded to tell me that the seal is covered under warranty by *********. She offered to schedule me an appointment. The appointment was 3/10/2025 - they didn't have anything earlier - even though they stated they would try an escalate a sooner appointment. The guy came out from Flamingo Whirlpool Service and kept arguing with me regarding their service fee - which Whirlpool advised I would not have to pay. He finally called his office and stated looking at the fridge and confirmed that it does have a leak. He didn't have the part of the truck and we would need to wait for another appointment. My freezer at this point was confirmed to be reading at 34 degrees and I had move the majority of the food over to the freezer. Flamingo followed up and sent me a text to have the second service appointment scheduled for 3/28/25. The same tech came in again and completed the parts and was here for about 1 1/2 hours. He stated that the fridge would go through the defrosting operations twice before returning to normal function. During the day I noticed that the freezer was getting hotter and didn't think much about it since he said it would return to normal function. The fridge never came back to normal and in fact it reads 74 degrees now in the freezer and fridge. I texted the tech and he said I would need to contact with Whirlpool, I called Whirlpool and since the extended warranty wasn't purchased by them - they hung up. I finally got through the chat option with Whirlpool, all they did was schedule another appointment with Flamingo and guess what - I have to wait until 4/10/25. Crazy! Spoke to *****, the manager and he stated over and over again that I must go through *********. I just want my fridge replaced at this point!

  

  Business Response

  Date: 04/04/2025

  We are sorry to hear your appliance is malfunctioning.  As a consumer myself, I understand the frustration this can cause.  As we strive to complete repairs the first visit, some repairs may take multiple visits due to the complexity of the malfunction your appliance is experiencing.   Due to the nature of the current times, availability has been affected in some areas.  We are working diligently to improve availability in order to provide all our valued customers a faster turnaround time. 
  
  A Customer ********************** Supervisor has contacted you and coordinated a service appointment for the technician and his Field Service Supervisor for Wednesday, 4/9 (11-2).
  
  Please note that we are not authorized to honor your request for a new dishwasher.  That is a warranty issue that you would need to address directly with the manufacturer, as they are the only ones authorize to make such a determination.  I suggest you contact Whirlpool directly at ************ to explore what options are available to you. 
  
  We are sorry for any inconvenience that you have experienced. We look forward to completing your repair soon. 

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The 3rd part extended warranty stepped up and replaced the fridge  

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new home that had a Whirlpool Microwave and Oven combo. Within the first year, the microwave started to go on the *****. We called the warranty company and they sent out Flamingo. Flamingo had a technician come out and they replaced the board. The microwave worked for a while with occasional bumps along the ******** forward 2.5 years, the microwave stops working. We set an appointment with Flamingo as we are no longer under warranty. The technician comes out and within 5 minutes tells me that it is not repairable. I ask him how he could determine it so quickly and he tells me that it is fried on the inside. He could replace the board but I would have the problem again in the future and he is being "professional" in telling me that I need to replace the entire unit.I call flamingo corporate and ask them why they didn't "replace the unit while it was still under warranty in 2022. Their response was that the warranty company always wants them to repair first. Sounds like the technician did exactly what the "professional" technician would not do. He replaced the board knowing that it was fried and as the consumer who doesn't know anything about microwaves, I believed him.I then ask, if it is their policy to always try to repair the unit, why did the new tech decide that it wasn't repairable after only 5 minutes, the response was "I understand your frustration". No definitive ********** appears that this repair company has a relationship with ********* that they are being sure to protect and the consumer keeps getting screwed. The least they could've done was not come out and charge me but I guess that would've let me know that they knew there was a problem.The consumer loses in these corporate partnerships.

  

  Business Response

  Date: 03/13/2025

  Thank you for bringing this to our attention. After thorough review of your service history, it appears that your appliance possibly had multiple issues. The initial issue in 2002 was able to be repaired.  Most recently, on 3/11/25, our certified technician assessed your appliance, took pictures and reported his findings to the manufacturer who then deemed the appliance unrepairable. You may contact the manufacturer at ************ and provided ** #********** to discuss any options available to you. 

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23051586
  
  I am rejecting this response because:
  There was no time for him to contact the manufacturer. He deemed it irreparable almost immediately.

  he also told me on the phone that he could replace the board but it will have the same result and only work temporarily. Which this was done the first time while I was under warranty and they would not replace.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a service contract with them for my Whirlpool range. They have been to my home 3 times for the same problem, and have not fixed it. I have asked for a supervisor on the phone (no) and/or to come to my house with the service tech (no), I was promised a supervisor and tech line would be available for the tech to call when he came today; supervisor told him to call the tech line, he did, but they were in training and could not help. I was told the **** had already ordered 3 parts so he could replace them today. He came empty handed. I was promised everyone would be available. I have tried to contact the owner; a customer ********************** manager responded to the email. I asked the tech to call the supervisor and ask him to call me. He called the supervisor, and the supervisor refused to talk to me or call me. I yelled out "I want to talk to you." The supervisor told the tech to leave. The tech walked out of my house, leaving my oven on, and did not repair my range.

  

  Business Response

  Date: 03/10/2025

  Thank you for contacting us.  Your feedback is important to us and we take it seriously.  We strive to provide an elite level of service to all our valued customers. Our Field ********************** Supervisor has confirmed that he spoke to you and he is currently scheduled to assess your appliance on Tuesday 3/11. Have a nice day.

  Customer Answer

  Date: 03/26/2025

  Flamingo did finally come back and apparently fixed my range.  My biggest issue with them was their lack of customer **********************.  They refused to allow me to speak to a supervisor.  They did everything possible to make the situation worse.  They treated me terribly.  It took many phone calls, complaint to the BBB, Whirlpool and the warranty contract company and the threat of a lawsuit before they finally came back and fixed my stove.  They are a horrible company.

   

  Their response to you did not address any of the issues regarding customer **********************.  They refuse to allow Supervisors to speak to customers; they do not return calls; the refuse to transfer a call to anyone else; they make promises that are not kept; they walk out of appointments because I insisted on speaking to the supervisor who was on the phone with the service tech!  Instead, the service tech was instructed to leave.

   

  **** ******

   

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  

  Flamingo did finally come back and apparently fixed my range.  My biggest issue with them was their lack of customer **********************.  They refused to allow me to speak to a supervisor.  They did everything possible to make the situation worse.  They treated me terribly.  It took many phone calls, complaint to the BBB, Whirlpool and the warranty contract company and the threat of a lawsuit before they finally came back and fixed my stove.  They are a horrible company.

   

  Their response to you did not address any of the issues regarding customer **********************.  They refuse to allow Supervisors to speak to customers; they do not return calls; the refuse to transfer a call to anyone else; they make promises that are not kept; they walk out of appointments because I insisted on speaking to the supervisor who was on the phone with the service tech!  Instead, the service tech was instructed to leave.

   

  **** ******

   

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my washing machine being worked on by this company since January. It is now March and the appliance is still not repaired. They continue to say they need to order more parts, techs do not show up, call out, and they re-schedule me for the next week. Horrible tech service, no phone number to call or escalate situations, customer ********************** states they can only put in a ticket and reschedule.

  

  Business Response

  Date: 03/04/2025

  Thank you for bringing this to our attention. We are sorry to hear your appliance is malfunctioning.  We understand the frustration this causes. While we aim to complete repairs on the first visit, some issues require multiple visits due to their complexity. Please note that we depend on manufacturers and parts distributors for necessary components.  A technician calling out is beyond our control, and we share your frustration as we understand your time is valuable. We are doing our best to provide faster turnaround times despite current challenges.

  
  On 3/3/25, a Customer ********************** Supervisor contacted you and rescheduled your appointment from 3/7 to 3/6. At your request, this matter has been escalated to a Customer ********************** Manager, who will contact you soon.

  
  We apologize for any inconvenience.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to *********** for an authorized service provider and they gave me this company. I called because one of my burners was not working. I was told the service tech would come out and diagnose the problem and should have part available. I paid $149 for the "service tech" to come out and go yep your burner is not working. I don't know what part is bad and it will be $600 - $800 to fix it. WHAT A RIP OFF! They should be ashamed they are taking money from hardworking people and they did nothing. They were more interested in my ******* fridge and if I had ice maker problems. DO NOT USE THEM.

  

  Business Response

  Date: 02/27/2025

  Thank you for bringing this matter to our attention.  Our minimum labor charge of $149.00 is a nonrefundable fee that is part of the estimate provided. This fee is to have a technician dispatched to your home to physically diagnose your appliance and provide a diagnosis based on his assessment. The technician will provide an estimate for the repair, including parts and labor.   Our technicians need to physically inspect the unit to ensure an accurate diagnosis before ordering the parts needed for the repair. Once the technician has physically evaluated the appliance, he will advise what part(s) are needed.  The description of the problem provided by the customer is used to provide the technician with prior knowledge of the issue, it does not serve to guarantee that the technician will have the part on hand to complete the repair. 
  
  Please note that different part failures may mimic the same symptom, and our technicians are required to diagnose the issue to determine was part(s) would be needed to complete the repair. There are scenarios that based on the appliance and complexity of the repair an estimate is provided that may include a part that may eventually not been needed.  This is done to provide transparency to our customers as to what their repair may cost.  We do not charge for any parts not installed. Please note that you do have 30 days from the date of your service appointment to proceed with your repair and we do stand behind our work and provide a warranty on completed repairs.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22992559
  
  I am rejecting this response because:there was no diagnosis - unless you think my turning on the burner that does not work and him going yes it does not work. He couldnt even identify what needed to be replaced. So no - there was no diagnosis. You are ripping people off. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/28/2025

  Our technician diagnosed and identified the cause of the malfunction being a faulty burner and/or switch.  See attached.  Thank you. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22992559
  
  I am rejecting this response because: they did not diagnosis anything. They ripped me off!

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached document outlining the facts of the BBB complaint.

  

  Business Response

  Date: 02/25/2025

  Thank you for reaching out to us.
  We sincerely apologize for the inconvenience caused by your malfunctioning appliance. As a fellow consumer, I understand how challenging it can be to be without a working refrigerator.
  Our records show that you have spoken to our Customer ********************** Supervisors on several occasions. Notwithstanding same , our Field Service Supervisor has reviewed your refrigerator's service history and would like to personally inspect it. He is available on Wednesday, March 5th, or Friday, March 7th.
  We are committed to resolving this issue as quickly as possible and appreciate your patience. Please let us know which date works best for you.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22984114
  
  I am rejecting this response because: as their most recent response indicates they want to visit the needed repair refrigerator again, however not until March 5, or March 7, or another 7-9 days without a repaired operable refrigerator. This totals ~90 days and still no repair.  Note: Flamingo wants to visit the refrigerator again on "their time frame" which is what I have experienced for ~90 days now.

  The obvious question is why is it? I had to file a BBB complaint to get the "poor service" escalated within Flamingo. 

  Additionally, in that I have 6 guests arriving in my house this weekend: I had no choice but to go buy another refrigerator which will delivered on Feb. 28 therefore the "inoperable refrigerator" will be hauled off in that I do not have space to "store" it. 

  Again, Flamingo's latest response further illustrates the lack of customer **********************/care and their real focus is on their internal needs, not those of the consumer. I have been materially damaged by their totally unacceptable service performance and seek damages!

  Sincerely,

  
  ***** E. *****

  

  Business Response

  Date: 03/03/2025

  We have already communicated with the customer via email. Please find a copy of the email below: 
  
  Good afternoon Mr. *************************** for my late reply. Our management team has been made aware of your concerns and will use your feedback to implement improvements where necessary.
  
  
  Please be assured that our goal is always to repair appliances as quickly and efficiently as possible for our customers.
  In addressing the issue with your refrigerator, our technicians utilized their expertise and necessary parts to resolve the problem. However, some repairs can be more complex and require additional time and resources, such as contacting ********** technical support and following the manufacturer's recommendations, which was done.
  
  
  We are sorry to hear that you have replaced your appliance. Our team had all the necessary information and could have assisted you in contacting your extended contract for assistance with your unit. As fellow consumers, we understand the frustration of complex functional failures. 
  
  
  Unfortunately, we are unable to provide assistance in the purchase of your new appliance. You can try to reach out your service contract to see if they have available options for you. We regret if this causes us to lose favor with you.
  
  
  Thank you for your understanding.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22984114
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** E. *****

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Whirlpool which uses Flamingo Appliance Repair in Jan 2025. Flamingo came out Jan 13th, Week 1 to diagnose the issue and as I stated the washer was not locking. Sent repair technician out the next week. Washer worked once and stopped working called again which is impossible they prefer you to text. Week 3 sent technician out to diagnose again same issue wait another week and half for repair tech. Which you have to go by their schedule as they do not acknowledge the fact that people still work and have to take time off to accomadate. We now have taken 4 days to leave work early and our washer still does not lock. I have texted all morning asking for a call from a manager which this is now my second request and still have yet to speak with one. They tell me I have to call in which I am now sitting on hold 25 minutes and like all other times will be a while before someone answers. I will ask for a manager yet again and they will then tell me they will call me back. You can't text them for a manager to call you have to sit on hold just to be told they will call you back and they don't. This has been the most difficult company to deal with. ********* needs to read these complaints

  

  Business Response

  Date: 02/26/2025

  Thank you for bringing this matter to our attention.  As a consumer myself, I understand how frustrating it can be to not having a working appliance.  We are currently experiencing a higher-than-normal call volume which can lead to longer than usual wait times.  Due to the nature of the current times; availability has been affected in some areas.  We are working diligently to improve availability in order to provide all our valued customers a faster turnaround time.  
  
  As we strive to complete repairs the first day, some repairs may take multiple visits due to the complexity of the malfunction your appliance is experiencing.  Our certified technicians are able to work closely with the manufacturer to document these types of repairs. Our records indicate that have an appointment currently scheduled for Monday, 3/3.   We look forward to completing your repair soon.  Thank you and we apologize for any inconvenience you have experienced.