Complaints

This profile includes complaints for Flamingo Appliance Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Flamingo Appliance Service, Inc. has 5 locations, listed below.

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  Flamingo Appliance Service, Inc.

  12008 SW 132nd Ct Miami, FL 33186

  
• 

  Flamingo Appliance Service of Georgia

  3065 McCall Dr STE 10 Atlanta, GA 30340-2829

  
• 

  Flamingo Appliance Service, Inc

  7100 Edgewater Dr Orlando, FL 32810-4162

  
• 

  Flamingo Appliance Service, Inc.

  5911 Country Lakes Dr Fort Myers, FL 33905-5507

  
• 

  Flamingo Appliance Service, Inc

  PO Box 607517 Orlando, FL 32860-7517

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The repairman came to fix my dishwasher. I paid to have the waterpump replaced. The repairman fix the waterpump and broke the heating element during the process. He told us to contact him and not flamingo to have the problem fixed. We tried several times to contact him but he never returned our calls.

  

  Business Response

  Date: 02/24/2025

  Thank you for allowing us to address your concern.  Our records show that you cancelled your service appointment scheduled for 9/13/24 on 9/12/24 via text message.  You advised that you would find a different service provider.  If you are certain that one of our technicians serviced your appliance, please provide the following information: date of service, date of payment, total amount paid and technician's name/contact information so that we can look further into the matter.  Thank you. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with this company who is servicing my home for a broken washing machine since Thursday Feb 13th. I'm trying to schedule or move a scheduled service date up but the company is very uncooperative and hard to get in contact with. I have been on hold with this company for hours for every business day since my machine broke and when I finally get in contact with someone, they don't help. I have a confirmed service date of February 24th. I cannot go that many days without a working machine. I need assistance with getting in contact with a supervisor from this company. My job number with this company is *******.

  

  Business Response

  Date: 02/20/2025

  We apologize for any inconvenience you may have experienced. Due to current circumstances, availability has been affected in some areas. We are working diligently to improve availability and provide all our valued customers with faster turnaround times. We have located your service order and added you to our priority cancellation list. If an earlier slot becomes available, we will contact you to offer it. Thank you for your understanding.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22957295
  
  I am rejecting this response because: The work has since been done, but prior to the work being done, I was never contacted by anybody from the Flamingo company. I got the work done by Flamingo, but I had to seek outwards of the company to get a technician to my house. I shouldn't have had to look for my own Flamingo technician.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is contracted through ***** and I bought a washer whirlpool , within months it wouldnt drain and spin , I went through the steps that Lowes told me to because it was under warranty still but Lowes didnt let you exchange you have to go through whirlpool which I did and whirlpool uses Flamingo Appliance , I had a appt scheduled with them on 1/1725 they sent a text that morning that the technician couldnt make and had to reschedule which was for 1/28/25 , well I received a text once again they couldnt make it AGAIN and I called them this time to tell them this is crazy and Im scheduled to have a shoulder replacement surgery on the feb ***** and they are supposed to to be here now for fe ****** which is the day after my surgery , I have been trying my best to go to laundry mat but my left arm is useless ! Because I need the shoulder surgery so now this is the 3 time and I fear they wont show and Im unable to do anything as like I said Im having surgery!!! This company is unprofessional and Lowes should be ashamed for even using a company like this !!!!! So beware if you buy a appliance at Lowes please dont because if something happens within your warranty period you cant take it back to the store you have to deal with companies like Flamingo appliance and believe me they will not show up and are very rude to speak with ! So beware !!!!!!

  

  Business Response

  Date: 02/03/2025

  We completely understand the sensitivity of this matter. It's unfortunate to hear your experience was not a pleasant one. That is never our intention as your time is valuable to us. A technician calling out is out of our control and we are sorry to hear that we lost favor in you.  Our records show that the manufacturer reached out to us and requested that we cancel your scheduled service appointment any parts ordered and any further repairs. Consequently we have closed out your ticket. Thank you.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22875776
  
  I am rejecting this response because: after you failed to come twice with in weeks whirlpool contacted us and has another company coming out and that was after our complaint ! We are not the first ones to file complaints against you , we now have someone coming out tomorrow on Feb 4 and like I said they cancelled you all because your company is unreliable!! 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 02/04/2025

  Technicians calling out sick, or due to family emergencies and the like, is challenging to us as a company and can be frustrating and inconvenient to our valued customers. Due to limited resources in your area and the nature of the current times, availability has been affected in some areas.  Please know that we are working diligently to improve availability in order to provide our customers a faster turnaround time. We apologize for any inconvenience experienced. 

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $13,000 Kitchen Aid refrigerator from Best Buy and its under manufacture warranty and Flamingo is the company they use to fix it. The refrigerator is inoperable and Ive thrown away all my groceries three times! Flamingo does not care about the customers and they are understaffed because it takes weeks for an appointment. Over a week ago they put on a new part and a few days later nothing was fixed and Ive called several times and they say the earliest appointment was over another week out. The refrigerator is only months old and at this point Im extremely frustrated and have no confidence they know how to fix it! You would think if they did not do there job properly they would make me a priority and get someone here immediately! Kitchen Aid says Flamingo appliance is the only company they use in my area but Im stuck with rotten food and a hot refrigerator for $13,000! Im at a lost for words at the customer ********************** and Im deeply concerned if they know what they are doing! Obviously they dont know how to fix it so they should contact kitchen aid for a new one! I did not pay $13,000 for the refrigerator to not work months after I got it!!!!

  

  Business Response

  Date: 01/23/2025

  Thank you for bringing this matter to our attention.   As we strive to complete repairs the first day, some repairs may take multiple visits due to the complexity of the malfunction your appliance is experiencing.  You can be assured that all of our technicians are certified and undergo continuous training.   
  As a third party contractor and preferred service provider for *********, there is a company policy and process that our technicians need to follow for repairs. Our technicians are not authorized to deem a unit non-repairable and there is a process in place that needs to be followed.
  Due to the nature of the current times, availability has been affected in some areas.  We are working diligently to improve availability in order to provide all our valued customers a faster turnaround time. Our records show that you currently have an appointment scheduled on Tuesday 1/28. Thank you.   

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22847031
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/24/2025

  The customer did not indicate the reason for rejecting our response. 

  Customer Answer

  Date: 02/05/2025

  The guy came a week ago and once again said it now needs two more parts and Im confused as to why he did not figure that out the previous times he has been here. So once again he is scheduled to be here this afternoon to try these two parts and see if that works. For two months I have had no refrigerator working 

  

  Business Response

  Date: 02/11/2025

  We understand how frustrating it can be to have a major appliance malfunction.  Our records show that your repair has been completed.  Thank you. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night there was a loud noise in our kitchen during our sleep. We observed the exterior glass of the Amana stove door separated from it's secured position of the oven door per attached photographs. This hazard was immediately communicated to the the appliance company we have come to discover is a subsidiary of ********* per the supervisor, Desira. She initiated (reference **********) a service request. It is a mystery how this segment of the appliance is supposed to remain sealed to the door, there are no s**** attachments, suction, evidence of two-sided adhesiveness, appearance of commercial glue, absolutely nothing that gives indication of intent to secure safely for consumer use. Evidence of severe rust to material described as stainless steel (when we know stainless steel does not rust) is visible on three (1)-inch metal stripes that appears to attach the glass to the oven door, the parameter of the metal that surrounds the glass, the internal oven door hinges, the metal that surrounds the internal glass that faces the inside of the oven, and the horizontal metal frames on top and below the exterior glass. How unsafe and unstable is this heavy exterior glass that is propped by a chair, no same day. The experience to being assigned the repair company - Flamingo Appliance Service (*WFCC* Flamingo Factory Cert) was horrendous and lacking professionalism on all levels. We first got a commitment from one of two supervisors (******) to call us back before the close of business to provide tech name, ID no, and timeframe from 8am-4pm, no courtesy call back. We called again around 4:28pm after 2+ hours on the phone, provided our address, and agent could not find our service request. A random text from ************ identifying "Flamingo Appliance Service Escalation Team" came through simultaneously to being on the phone call showing lack of respect for the hazard/customer's safety. ****** never called, no email or text was sent with tech assignment and time.

  Customer Answer

  Date: 01/14/2025

  The technician advised that next week they will be in contact.

  See text interaction attached. Again no management person has reached out. We dont have an opportunity to discuss options with the experts. No further text although we changed our options to SMS on their site earlier today.

   

  Warranty refuses to discuss replacement, costs, or otherwise.

   

  Customer ********************** is angry and non-cooperative in advising the resolution for the deficiency.

   

  The technician is now in a desperate situation apparently instructed to abandon the stove door in the condo community unattended.

   

  We called him back twice, communicated very promptly and concisely with great professionalism, asked for respect for our work schedule, suggested the weekend, provided the hours we are available, offered to meet during our lunch hour, meet him somewhere even though we do not know how to reinstall the door, and his company continues to be negligent just ignoring our request for support of their product.

   

  We have never received such unexplainable treatment EVER.

  Customer Answer

  Date: 01/14/2025

  See attached (5) photos of the hazard and defective product of the oven door glass just falling out of the oven door with no way to reattach.
  
  We have no access to discussing with leadership, cost of part, replacement options, or otherwise.
  
  
  We changed our communication preference on the site to SMS earlier today but still no leadership phone call back from Flamingo to discuss how to help the first time customer.
  
  The tech has the oven door and in a desperate situation apparently with management instruction to return a week earlier than committed, WITH THE DEFECTIVE OVEN DOOR and apparently reinstall it and leave the hazardous defective lemon unaccounted with the customer. 
  
  The tech authenticated that there is nothing hold this glass in place but the door handle. He is not permitted to discuss ordering a replacement, customer possible cost, but just to abandon it in the condo community if we cannot be released from work the time he is available 8-8:30am.
  
  We offered the weekend, we offered our lunch hour, a lockbox option, we called him back twice as he asked but he did not answer on either occasion.  No one is trying to assist in any regard.
  
  

  Customer Answer

  Date: 01/14/2025

  See attached (5) photos of the hazard and defective product of the oven door glass just falling out of the oven door with no way to reattach.
  
  We have no access to discussing with leadership, cost of part, replacement options, or otherwise.
  
  
  We changed our communication preference on the site to SMS earlier today but still no leadership phone call back from Flamingo to discuss how to help the first time customer.
  
  The tech has the oven door and in a desperate situation apparently with management instruction to return a week earlier than committed, WITH THE DEFECTIVE OVEN DOOR and apparently reinstall it and leave the hazardous defective lemon unaccounted with the customer. 
  
  The tech authenticated that there is nothing hold this glass in place but the door handle. He is not permitted to discuss ordering a replacement, customer possible cost, but just to abandon it in the condo community if we cannot be released from work the time he is available 8-8:30am.
  
  We offered the weekend, we offered our lunch hour, a lockbox option, we called him back twice as he asked but he did not answer on either occasion.  No one is trying to assist in any regard.
  
  

  

  Business Response

  Date: 01/28/2025

  Thank you for allowing us to address your concerns.
  On January 13th, at approximately 1:57 PM, we received a dispatch work order from the manufacturer, scheduling an appointment for the following day, January 14th. Later that day, around 2:21 PM, you spoke with one of our Customer ********************** Representatives who explained our timeframe process. We provide a three-hour time frame the evening before your appointment, which is sent via email. Please note that the email address provided to us by Whirlpool differs from the one mentioned in this complaint. The email we send includes the three-hour time frame, a photo of the assigned technician, and their company ID number.
  You requested a supervisor because you were not satisfied with our process regarding non-guaranteed time frames. Later that day, our Escalation Team reached out to you via text to confirm our time frame request process. Due to routing circumstances, we are not able to guarantee a specific time frame.
  On the day of your appointment, it was unclear is the unit was under warranty. You had requested the technician to take the door with him to which he complied.
  Our technician then called the manufacturer (SR:7740726857) to verify the warranty status or check for any policy adjustments. He was informed that the unit was from 2017 and no longer covered under warranty.
  With this information, the technician contacted you to explain that he needed to return the door as he could not keep it. He tried to accommodate you within his working schedule (Monday through Friday, 8 AM to 5 PM). The technician returned on Wednesday, January 15th, to reinstall the door and left it as he originally found it the day prior.
  
  We were not able to provide the cost of the repair as no service fee was collected. If you would like for us to provide you the estimate we would need to collect a non-refundable $149.00 for the technician's trip and diagnosis. 
  Please be advised that any concerns about the appliance itself must be directed to the manufacturer. 
  We appreciate your understanding and patience in this matter. 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22807183
  
  I am rejecting this response because: see previous uploaded post that was unsuccessful but emailed BBB agent response.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/05/2025

  We do not understand the customer's reason for rejecting our response. 

  "I am rejecting this response because: see previous uploaded post that was unsuccessful but emailed BBB agent response."

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22807183
  
  I am rejecting this response because I spoke with a WhirlPool headquarter female agent who committed to retrieving the technician's report so as to fix the door and cover parts and servicing. This contracted vendor has been abusive to this customer from inception because the text which is part of this complaint as their response is directed to partial resolution to the customer's concerns. 

  
  

  I am rejecting their weak and futile attempts to make this entire experience right. I await Whirlpool's followup. She has not called back since she promised to conduct said research. It is clear they are apparently not cooperating with their headquarters either. Not surprised...

  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/06/2025

  Thank you for your response. 
  
  
  We have confirmed that the manufacturer has not reached out to us regarding your service history. We suggest you contact Whirlpool for further assistance.
  
  
  Thank you.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my house in December 2023. About 9 months later all my appliances suche as range, refrigerator, microwave, dishwasher, start giving problems. I called the manufacture of the appliances "Whirlpool" to report issues immediately. ********* made arrangement with a contracting company calls "Flamingo Appliance Service" to come to my house and doing the repair or the replacement of the broken appliances. Flamingo called my house and originally requested that I pay ahead for the repair before scheduling the house visit alleginf that my appliances are out of warranty. It wasn't until I treatenned to file a complaint through the Better Business Bureau against "Whirlpool," the builder put me in contact with the manufacturer customer **********************. Immediately the scheduled for Flamingo Appliance Service to come to my house. On Thursday, November 14, 2024 Flamingo called and we schedule for them to come to the house on November 18, 2024 at and still requested that I pay $149.00 if I am out of warranty. I confirmed the appointment scheduled for November 18 in a text message repying to the text that was sent to my cell phone by a Flamingo Appliance service representative on the telephone number ************. The representative of Flamingo Appliance service replied to my scheduling confirmation with this message "I appreciate your confirmation. We look forward to servicing your appliances. Please don't hesitate to contactus if you need any more help. Feel free to call us at ************, visit our website. have a great day. On November 17 at 7:39 PM I received another message from Flamingo Appliance Service stating: "This is Flamingo Appliance Service to remind you of your appointment scheduled for 11/18 MON 12-3. The technician will call you when he is on route to confirm that you are home. We will need live confirmation by phone prior to his/her arrival to avoid rescheduling this appointment *******. We look forward to seeing you!Since then no contact from no one.

  

  Business Response

  Date: 12/30/2024

  Thank you for bringing this to our attention. After thorough research, our records show that one of our certified technicians was at your home on 11/18/24.  The technician inspected and tested the microwave and found that it was working properly. Please see attached. 
  
  If you are still having issues with your appliance, we would be happy to schedule an appointment for a technician to reassess it. If you are requesting for your appliance to be replaced, you will need to contact Whirlpool directly at ************ as we are a third-party repair company and do not make decisions regarding product replacement.
  
  Thank you. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22712172
  
  I am rejecting this response because:
  If the appliances were working properly why would I be filling the complaint and this technician is definitely lying not saying he told me that parts were ordered and as soon as the parts arrived they would call me back to schedule the repair 
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/30/2024

  Could you please advise which appliance(s) is/are still not working properly and what the current issue is with the appliance(s)?  Thank you. 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3rd party working for whirlpool On December 9th, I initially reported that my Whirlpool refrigerator was not cooling. A technician was scheduled to visit on December 11th. At that time, I was told the technician would order the necessary parts, which would take 2 to 3 business days to arrive.On Monday, December 16th I followed up on the part and was told they were still waiting on another item. On Tuesday, December 17th, I received an email stating that the part had arrived and was instructed to schedule an appointment. I promptly scheduled the service for Thursday, December 19th. However, no one showed up, and I was not notified that the appointment was canceled.When I reached out to the company to inquire about the no-show, I was informed that the part had still not arriveddespite having received an email stating otherwise. Now I am being told that the technician cannot come out until December 24th, and only if the part arrives by then.This experience has left me extremely frustrated and disappointed. To make matters worse, I requested a temporary refrigerator until mine could be repaired, but this request was declined. The lack of communication is unacceptable. When a customer schedules an appointment, that date should be treated as a priority, and any changes should be communicated promptly and courteously.I am requesting an immediate resolution to this matter. The ongoing delays and poor communication have been very disappointing and inconvenient.

  

  Business Response

  Date: 12/30/2024

  Good afternoon, 
  
  We completely understand the sensitivity of this matter. We strive to repair our customers' essential *********************** as conveniently and quickly as possible.  This type of complaint is of great importance to us so we can improve the quality of service that all our customers deserve.  It appears that prior to the technician's arrival on 12/19/24 he found that one of the parts ordered was damaged or missing a piece which resulted in the part being reordered.   These scenarios are also frustrating to us as we are at the mercy of the manufacturer and parts distributors regarding the availability and quality of the parts ordered.  Please note that we do not provide appliance loaners as we are only a repair service provider for Whirlpool and Whirlpool family brands.  
  
  After further review we do see that your repair was completed on 12/24/24.  
  
  Thank you for bringing that matter to our attention. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told to fix our washing machine. It would cost close to $800 which is more than buying the washing machine new. The gentleman that was here gave me mixed answers on what would fix it. We paid the nonrefundable $149 no service charge and then called another company who came out and was willing to fix it and fixed it for 210$

  

  Business Response

  Date: 12/16/2024

  Thank you for reaching out regarding your refund request. 
  We understand that this situation may be frustrating, and we appreciate the opportunity to address your concerns. However we are not able to find your service history with the information you have provided in your complaint. Notwithstanding our minimum labor fee of $149.00 is non-refundable and includes the technician's trip and diagnosis.  

  Customer Answer

  Date: 12/31/2024

  The next company fixed our machine and it was something completely different than what flaming stated. So we paid for exactly NOTHING. THIS COMPANY IS A JOKE 

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22685315
  
  The next company fixed our machine and it was something completely different than what flaming stated. So we paid for exactly NOTHING. THIS COMPANY IS A JOKE
  
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 01/02/2025

  I think at the minimum you should show my comments that they dont have my service record. That shows they are a scam company. They show up to collect $149 and leave, thats their business!!

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flamingo Appliance came out to fix our 1 year old Whirlpool oven, right at the door said came out before said there was an infestation of roaches wouldn't fix it, I looked at floor not one ***** appeared, looked at reviews and alot of reviews saying the same thing they come out won't fix appliances say there is a infestation of bugs, because they want the month for a service fee which is ****** they don't want to do work on the extended warranty, also i took a picture saw maybe 2 bugs, I see that they are doing business like this by ****** review very dishonnest

  

  Business Response

  Date: 12/16/2024

  Thank you for reaching out to us. Our records show that at your previous service appointment on 12/13/24 the technician found a bug infestation which he documented and reported to Whirlpool **** **********) . See pictures attached. As your extended warranty will not cover for that repair, in order to proceed with an appointment we would need proof of extermination and confirmation that you agree to pay the complete estimate which will be provided at the time of the visit including our service fee of $149.00 for the technician to assess your appliance (plus parts and extra labor for repair). Alternatively, you can contact your extended warranty to request an authorization code to cover the visit and repair.  Once we receive the above, we can proceed to schedule an appointment.  Furthermore, for the safety of our technician, in order to proceed with your appointment we would also need confirmation that your appliance has been cleaned. Thank you. 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a maytag washer that is inoperable. I contacted Maytag whom sent me to Flamingo Appliance as this is who holds the contract for them. They came out plugged in my washer and then said we'll you need a new interface typed in the model number and said we'll its not made anymore you need a new washer. Mind you he did not take anything apart he did not try to repair anything he did not lift a tool. I searched the part he claims to be unable to find and I found it in more than a few places. I called the service customer ********************** and said would I have to pay another service charge if I bought the part seeings how I paid 149 for 30 seconds of nothing. They said yes. I would this is ridiculous! And it's taking advantage of people. They did not try to find the part they did not try to repair anything! 30 seconds if that he was here. Nice man but did nothing. And Flamingo was as rude as they could be via the phone when I called and politely asked for him to please come try to take it apart or something. Absolutely ridiculous.

  

  Business Response

  Date: 12/09/2024

  Thank you for bringing this matter to our attention. 
  
  
  We apologize for the experience described. We have confirmed with our **************** that the specific part needed for your repair is out of stock with our local vendor and manufacture. The part can be ordered but we would not be able to provide any kind of eta on it.
  
  
  As a ********* trusted certified company, we can only install factory certified parts. If the part you have located is a Whirlpool certified part, our technician will be able to install it. Please bear in mind that we do not provide any warranty in parts not purchased through us. We do provide a 90 day warranty in labor.
  
  
  If you were able to locate the part I would suggest to contact us directly prior to purchasing it so we can confirm it is being purchased from an authorized vendor.
  
  
  We do take into consideration the $149.00 paid for the service visit in case you want to proceed with repair. Please note that the estimate is valid for 30 days and will be emailed to you.