Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into an agreement to sell/transfer campground membership to Thousand Trails for $2,000. Received letter on 7/6/22 from Thousand Trails that transfer was completed. Contacted Melissa @ Campground Membership Outlet on 10/20 regarding $2,000. check. She replied on 10/20 that check was mailed. I replied that the check has not been received and asked for check date & whether or not it has been cashed. She replied 10/21 that she will look into it and asked me to confirm my mailing address (which was on every email I sent her) but I sent again. Got a reply on 10/24 that the address matched what they had on file and she will request accounting to contact bank & do a stop payment & will get a new check issued to be sent via priority mail with tracking. Someone would contact me with a tracking number as soon as it was mailed. Emailed her on 11/12 to request a payment update as was given no tracking info and no check. Received no reply. Another email on 11/22 that I was still waiting for a reply and update and was losing patience with them. Called Melissa on 12/13 and left a message to call me and did not hear from her. Still nothing from her. This has been going on since April 2022 and just want to receive a response from them and the $2,000. check and be done with them. Can you help?

  Business Response

  Date: 01/19/2023

  This one had been overlooked and we escelated for processing. Confirming that the seller will receive their confirmation of tracking number that payment has been issued between Wednesday and Friday. It has been completed and printed. 

  Customer Answer

  Date: 01/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  Tracking number was provide and payment finally received!  Thank you for your assistance in this matter.
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/08/22-Spoke w/Melissa & signed contract with Campground Membership Outlet to sell our Thousand Trails Membership for $1500
  -All communication from this point forward was initiated by us.Melissa provided no updates unless we requested one. We went back and forth a few times over the next several months about there being a buyer, then it falling through, and then there being another buyer
  9/29/22-Thousand Trails issued letter stating membership had been sold
  10/26/22 - Called Melissa to advise that no check had been received. Melissa stated it was mailed 10/21 and we should receive it any day now
  11/15/22-Cathy emailed and left voicemail for Melissa advising that check had still not been received
  11/16/22-Melissa emailed saying she would request accounting stop payment on check, reissue new check to be sent via priority mail w/ tracking number
  12/01/22-Cathy emailed Melissa advising that we still had not received a tracking number
  12/02/22-Melissa emailed a tracking number ********************) & said we should see movement within 24 hours.
  12/07/22-Tracking number still shows no movement. USPS website says: Label created, not yet in system. A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.
  -At this point, we were getting fed up and becoming suspicious. We googled the company and checked the BBB site and discovered that our experience was similar to others and the run around while withholding client's funds is the pattern of behavior for Campground Membership Outlet.
  -Emailed Melissa and advised that if we did not receive our check within one week, we would be contacting BBB.
  12/15/22 - No check, no contact from Melissa. USPS website still shows: Label created, not yet in system. A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.

  Business Response

  Date: 02/03/2023

  The replacement check was processed, sent and received by the seller Jan 14th.

  This has been resolved.

  Customer Answer

  Date: 02/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** * ***** ******

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022, we signed a contract with this company to sell our 1000 Trails membership. In return, we were suppose to receive $1800. It was explained to us that the process would take about one month to complete. Once 1000 Trails approved the transfer, our $1800 check would be mailed to us. On October 12th, we received a letter from 1000 Trails that our membership transfer was complete. I emailed Melissa, our sales rep., the same day to advise we had received the letter with no response from Melissa or the company. After 2 1/2 weeks, on October 29th, without hearing anything from Melissa, I sent another email inquiring where our check was. She responded back that it had been mailed the day before on October 28th. 2 weeks later on November 9th, I sent Melissa another email stating that we had not received our check. I asked to have a new check issued and sent to me priority mail. 2 days later, Melissa requested our mailing address to issure it was the address they had on file. Another week went by without hearing anything from Melissa. On November 17th, sent another email demanding something to be done so we can receive our $1800. Melissa responded saying everything had been forwarded to accounting and they would be getting ahold of us. That was the last time I have heard from anybody at this company. I have tried to contact them by phone to actually talk with a human but my calls are not returned.
  
  I will upload all our supporting documentation regarding this transaction.

  Business Response

  Date: 02/03/2023

  Funds were re processed, sent, delivered and received by seller in December. This had been resolved

  Customer Answer

  Date: 02/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27th, 2022, I purchased a campground membership for $4550.00 and was told it would take about two weeks to transfer to my name after three weeks i tried to contact Ken at first i got no response.
  at around 4 weeks i got a response he said any day i called thousand trails and spoke to Jon he said the membership number i gave him has never been submitted i then tried to contact Ken again he finally texted me back saying the seller backed out and would refund my money its almost two weeks no refund.
  

  Business Response

  Date: 12/21/2022

  Consumer Response /* (2000, 9, 2022/11/30) */
  Yes I heard from the party and finally received my refund. They said they were not happy about me complaining
  ***********
  
  Sent from my iPhone

• Initial Complaint

  Date:10/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7, 2022, my wife and I entered into an agreement with Campground Membership Outlet, authorizing them to handle the transfer and sale of our Thousand Trails Elite Membership for the amount of $1800. We received a letter from Thousand Trails dated September 20, 2022, notifying us that this transaction was complete. My wife contacted Melissa at Campground Membership Outlet the first week of October, asking when we could expect payment, and was told that the transaction was currently being processed by their accounting department and should be in the mail soon. As of this date, October 21, 2022, we have not received payment. We attempted to contact Melissa twice this week but were only able to leave messages. As of today, she has not returned our call. Can you help us with this matter? Thank you,************************
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Good afternoon
  thank you for your inquiry and notification.
  I am showing in the system there was a processed and submitted payment to you, the following week of the 26th
  I am also seeing that we have had a couple known delays or issues with payments over that specific week due to hurricane Ian, and post office closures and issues with mail as well.
  CMO also did not have internet or phones (only internal voice mail) for about a week following the storm, due to a downed tower.
  I do apologize if there was any lost or missing interaction due to the specific timeframe, but we will expedite your query and look into it immediately to rectify - and reach out to you with a response and resolution within 24 to 48 hours.
  
  Thank you kindly
  
  CMO Management
  
  
  Consumer Response /* (2000, 7, 2022/10/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  CMO left voice message on our home phone stating that a replacement check is being issued and will be sent via USPS. They also provided us with a tracking number. Once we actually receive the check, this issue will be satisfactorily resolved. Thanks to all who helped with this matter!!