Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

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  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

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  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

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  Spirit Airlines

  84 State St Boston, MA 02109-2202

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  Spirit Airlines

  Atlantic City Airport ATLANTIC CITY, NJ 08401

Review Details

• Review fromJoseph E

  Date: 01/12/2024

  1 star
  I will never use your company again, you dont serve your clients you hang them out to dry causing them financial harm! If you carried half as much about your clients as you do about whether or not their personal item or carry on fits into that measurement apparatus everyone would be raving about you! Instead you cancel my flight and then stick me stranded in 2 different airports with no hotel voucher no food voucher no credit and no help. Your company is a joke I hope your company goes bankrupt because thats what you and your team deserve for how you treat people!!!

• Review fromZULFIQAR A

  Date: 01/12/2024

  1 star
  Z A On 12/26/23, we, a family of five people, travelled from ****** to ******* on Spirit flight #*** at 3:40 PM, and were set to take a flight from ******* to ******* (our final destination) with Spirit flight # ****. Our ****** to ******* flight was uneventful. After we reached ****************************** to take our flight #****, to *******, the Spirit staff at the boarding counter closed the door and did not allow us to board. All five members of my family, the youngest was a five-year-old boy, were at the end of boarding line of zone 4. When we reached the boarding gate to get onto the airplane, one of the staff scanned one of my daughters boarding passes. At the same time, another female staff member standing by the door told my wife that she has to measure your handbag for the size. My wife was measuring her handbag, and the same lady said this is large, you have to pay for that. I responded immediately "that is fine. I am ready to pay" and I brought my wallet out from my pocket to pay for the bag. As soon as she heard and saw that I was ready to pay, this same staff member closed the boarding door in an extremely rude and arrogant way and said that we were not allowed to board. We were all shocked with this unexpected and negative action of that lady Spirit staff, and it was around 9:00 PM. It was such an embarrassing and devastating situation for all of us. She publicly humiliated us and was happy to do it. I asked what we do now, she said you have to rebook at the agent assistance, we went to the rebooking counter. I told the issue to the counter person, and he told he would call the supervisor to report this incident. He called and said that the supervisor would be there in fifteen minutes. Suddenly, I saw the same lady who discriminated against us walking down the hall and told the rebooking agent that she was the one who stopped us boarding and was responsible for this incident. He said, "Oh she is the supervisor that I called, and her name is **** or ****."

• Review fromAaron h

  Date: 01/10/2024

  1 star
  I was unable to make my flight due to a very long wait time at the counter a spirit employee told us they were understaffed. When we got to the front I told them I had been waiting over an hour in line. But I understood they were understaffed however my flight was boarding soon. The person on the counter did not know how to do their job and did not have the necessary tools they needed either. I'm military and I have it added on to my ticket. The person at the counter even argued with me that I was supposed to pay for my bags. When my ticket already confirmed I'm military. We had to wait for a supervisor after they were rude. Causing me to be late even further. The supervisor came and apologized. Confirmed I was right and they were wrong. By then it made me miss my boarding time. They forced us to pay and rebook for the next flight. Why would we be paying to rebook when it's their fault?Theydon't even have flight sheets. At some point during the argument the girl at the counter even walked away and moved us to another line out of spite and made us wait yet again on another line causing more frustrations but she did it to be *****. I also just spoke to a supervisor over the phone just now and asked them to notate this. They instructed me to go through this route instead because it has to be the chat guest relations to handle the scenario. We miss boarding because of the employee. Kept us from boarding it on purpose. Did I make that clear? She knew we were boarding and she was embarrassed because she lost the argument. She walked away out of anger and then saw her supervisor watching so she moved us to another long line and made us wait it out for no reason. There's no way this is how you guys treat a situation like this. Because she didn't know how to do her job and was super rude to she kept us from getting our necessary documents to go. On purpose! This has got to be the worst experience

• Review fromDavid A

  Date: 01/09/2024

  1 star
  My family, including my wife and 5-year-old daughter, along with two other families and their kids, experienced an utterly disappointing ordeal with Spirit Airlines on a Wednesday in August. Our flight from ******* to ****** was abruptly canceled without any explanation. The only alternatives provided were to wait until Friday for a flight to ************* and then take a bus to ****** at our own expense, or wait until Monday and travel to *************. Spirit Airlines offered no compensation for the inconvenience, neither covering the bus nor providing any assistance for food or accommodation. To make matters worse, the airline's representative suggested we wait at the airport without any regard for the families, including young children, left stranded. This lack of customer service and disregard for passengers' well-being is unacceptable and has left a lasting negative impression on all of us.

• Review fromJacob D

  Date: 01/08/2024

  1 star
  Flights delayed and canceled last minute. Poor customer service while trying to get that resolved. Damaged luggage that they would do nothing about. If I could give zero stars I would. Will not be using spirit again

• Review fromAnnette M

  Date: 01/07/2024

  1 star
  After a 6 hour wait our flight was finally cancelled. From the other Spirit flights surrounding us this was not unusual. Children all around having to wait this extended time. Ridiculous. To make matters worse, after our flight was cancelled we had to wait 2 hours to receive our luggage. It seems that because it is a cheaper airline the industry has allowed this carrier to treat customers horribly. Shame on this airlines and the industry for allowing this low level of service.

• Review fromJuanita F

  Date: 01/07/2024

  5 stars
  
  
  I had the pleasure of flying with Spirit Airlines for the first time. I traveled from Philadelphia to Houston, Texas and vice Versa. (AD5Sgy )I admit I was somewhat skeptical because of what I heard about them but it turned out to be a very nice flight. The pilot was entertaining and the stewardess were all very nice. The plane was very clean and the ride so smooth. You must read Spirit policies therefore the fees you think are hidden are not so hidden. Read everything carefully about seats, carry on bags and checked luggage. All and all I would definitely fly Spirit Airlines again. Also of your not a people person then maybe Spirit isn’t for you because I like that they are family oriented also providing for those with young children. Ms.******
  

• Review fromMeg W

  Date: 01/07/2024

  1 star
  My husband, sister and law and I tried to purchase airline tickets mid November to travel to the East Coast for Christmas We tried to purchase tickets two different times but their website was not working and came back with error messages stating that our flights were not confirmed or purchased. After that, we decided not to fly home after all. We never received any kind of confirmation email from the airline about our attempted purchases and moved on.Then, around December 26th, we received our first email communication from them telling us to get ready for our upcoming flights. We were confused about this email, because we didn't have any upcoming flight. Then, we remembered our failed attempts to purchase tickets from back in November and called our mother in law to see if her credit card was charged. Turns out, the flights had been purchased on her credit card after all!After we realized that we had these tickets my husband called the airline. The representative told us to cancel the reservation. We did that online and received some flight credit but were told that we were going to have to pay can cancellation fees. We did not find any of this remotely acceptable seeing that all of this was a surprise to us, and wanted a full refund. To add on top of that, apparently having cancelled the reservation ourselves, as we were told to do, actually made it harder for us to get a refund from the representative on the phone and we were directed to try and resolve it with a different department online.In the past two weeks we have been working with their guest relations department trying to resolve this. They have waived the cancellation fees and given us all of the flight credit. But have not given us a refund for these tickets that we "purchased". We will continue to fight for our refund that we are definitely owed.

• Review fromGreer M

  Date: 01/07/2024

  1 star
  I took a flight from ************* to *******, ** on Friday, Jan 5, ****. The agents in ************* were the rudest people that I have ever met. When I went to the kiosk to check in and get my baggage check and get my boarding pass, I couldnt get the machine to accept my card. i called the agent who was standing there and he came and stood about 6 ft from me. I explained my dilemma and he just pointed to the agents at the customer service desk. I stood in line and was waved over by an agent to be told that they werent open yet. No eye contact. We are not open, Mommy.There were 3 agents standing there chatting with each other. So, I said, what do I do now? Get back in line. Meanwhile I am dragging a suitcase, carry on bag, purse and winter coat b/c I had traveled overseas to ***** where it was cold. Even when I was finally called back up, no greeting, no eye contact, gum chewing, and absolutely horrible individual. Spirit definitely needs to train your employees on customer service and professionalism. I am 78 years old and have never seen worse in my lifetime.

• Review fromAbu R

  Date: 01/07/2024

  1 star
  When Spirit Airways inexplicably delayed my flight to ***** (Jan 5,2024 from ***) by 2.5 hours, I had to take an Uber to catch my shuttle to the rental car, which only ran until midnight. Consequently, I arrived in ******* at 7 instead of 4, forcing me to book a more expensive hotel due to fatigue. We had to cancel our plans for the day and, despite the inconvenience, Spirit offered only a $50 voucher valid for just three months a display of unprofessionalism, not to mention their overall service.