Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

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  Spirit Airlines

  BWI Baltimore, MD 21240

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  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

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  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

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  Spirit Airlines, Inc

  3400 E Sky Harbor Blvd Terminal 2 Phoenix, AZ 85034

Review Details

• Review fromErin N

  Date: 01/20/2024

  1 star
  I wouldn’t even rate Spirit airlines a one other than I did make it home . Upon arriving at the airport 3 hours early to check on a “ carry on bag” , it cost $136 to check on said bag. We sat in the tarmac for almost an hour and then they begin asking if we would like anything , drinks, snacks and such . All this had to be paid for as well! $5 for a bottle of water! We flew into our first stop and then to board our final plane. Sat on the tarmac again for close to an hour because they were letting people jump on the flight late . That’s fine and all but we were ready to get home too! Arrived at our final destination only to wait for over an hour for the carry on bags and mine never came ( from my first stop) ! No one from spirit was at the airport to talk to or help in this situation! NO ONE! People at home were waiting for my return , so life could go on , cancelled Uber ride while I was waiting to speak to a Spirit team member! After being in the phone for an hour they finally tracked the bag down in Orlando ( our first stop) and said they would send it to us . ( only after I said I wouldn’t drive back to the airport to pick it up * seriously ?????! ) My bag finally came almost a week later ! I have called Spirit Airlines to get a refund on a purchase they didn’t provide and they said no their policy doesn’t allow a refund for mishandled luggage because I had already used / boarded my plane ticket ?????! This conversation was also almost an hour with someone who had poor communication across the language barrier! Why yes I did ride the plane home however wasn’t physic enough to know Spirit was going to loose my luggage so that I could stop the trip ?????! I realize this isn’t the end of the world. However, it did cause great disruption with the items I had in the carry on! With their Costumer service , extra fees , all while they push their credit card ?????…. fly a good airline the cost ends up being almost the same! ****
  

• Review fromAari L

  Date: 01/19/2024

  1 star
  
  
  First of all, I booked a flight through a third party (CheapOair) Kansas Mo to Las Vegas one way. I called contact Spirit airline first because my flight was departing within 24 hours. It was a struggle trying to reach someone, only way was by chatting. I did called CheapOair only to tell me to contact Spirit first, because he claimed I already had checked-in (which I did not). Anyways, I was exposed to COVID and having symptoms, so I contacted someone by chat and wanted to know if I should board because I received an email regarding COVID. So I decided to contact them to let them know I was exposed and had symptoms. One agent said, I would be risking passengers if I boarded the plane. He then told me to cancel my flight online. I tried and it would not allowed me to because I was checked-in and had to be unchecked-in (stupid). So again I tried chatting (getting through by phone is impossible). Another agent, said I had to get doctor note to get a refund. I am at home, it was snowing all day and was not going out because I had symptoms I was exposed!! Anyways again I contacted CheapOair, because I was told by spirit because now I am unchecked-in and the third had to deal with it (even though I purchased travel protection). So I decided I'll just fly out, anyways that same night I was so sick I just could not go. So again, I contact both third party and Spirit and AGAIN I NEEDED TO PROVIDE MEDICAL NOTE!!! So I lost out of $208....because I was so sick and could not go out in the snow to go see a doctor and get a note. Never Ever book with a third party CheeeeaaaapOoooooAirrrr or Spirit!!!! Do not purchase the Travel Protection it does not work... Always book through the airlines, no third party they are a RIP OFF!!! Wish I could give a ZERO but unfortunately they have to get ONE STAR. SMH
  

• Review fromMagdy H

  Date: 01/15/2024

  1 star
  They get me with extra charges for my backpack. I had to pay $99 extra for my carry on bag. It the same bag i have been travelling with for many years.NEVER NENER ANGIN..........

• Review fromGina K

  Date: 01/14/2024

  1 star
  I was charged $39 each for 6 seats that were supposed to be $0 when I made the selection Spirit Airline error). When I contacted customer service, they said seats were non-refundable so they issued me a credit towards another flight instead of refunding it back to my credit card.

• Review fromMylah R

  Date: 01/14/2024

  1 star
  This is by far the worst airline Ive flown on. Absolutely awful. Its hot. The seats are tiny and cramped. The cancelled my flight and forced me to rebook on another airline without any sort of converse or compensation. They upcharged me 100 for a book bag with their inconsistent policies even though Ive used this same bag every time I flew with them. Literally hate this airline. I flew once years ago and said never again then people tried to convince me they're better but they ARENT. Literally just as awful.

• Review fromJamie M

  Date: 01/13/2024

  1 star
  I am on remission from cancer treatment. Due to chemotherapy i have neuropathy and serval other disorders including extreme anxiety as well. I asked to be seated any where else since my sest was very tight at the end. There were 7 empty seats right next to me. When i asked she yelled cery loudly in front of everyone and said I can't hear you. I then had to yell out my disability and felt very uncomfortable. After all that she still refuse to let me seat anywhere. FYI, Spirit Airlines saud through their speaker at the time of their flight that if you choose to move your sest you can do so and DO NOT have disclose the reason. There was empty seating right next to me and she still felt the need to embarrass, yell and disregard my pain. I'm reporting this inorder for this not to happen to someone else anyone suffering from a any disability or any mental illnesses.

• Review fromJoseph E

  Date: 01/12/2024

  1 star
  I will never use your company again, you dont serve your clients you hang them out to dry causing them financial harm! If you carried half as much about your clients as you do about whether or not their personal item or carry on fits into that measurement apparatus everyone would be raving about you! Instead you cancel my flight and then stick me stranded in 2 different airports with no hotel voucher no food voucher no credit and no help. Your company is a joke I hope your company goes bankrupt because thats what you and your team deserve for how you treat people!!!

• Review fromZULFIQAR A

  Date: 01/12/2024

  1 star
  Z A On 12/26/23, we, a family of five people, travelled from ****** to ******* on Spirit flight #*** at 3:40 PM, and were set to take a flight from ******* to ******* (our final destination) with Spirit flight # ****. Our ****** to ******* flight was uneventful. After we reached ****************************** to take our flight #****, to *******, the Spirit staff at the boarding counter closed the door and did not allow us to board. All five members of my family, the youngest was a five-year-old boy, were at the end of boarding line of zone 4. When we reached the boarding gate to get onto the airplane, one of the staff scanned one of my daughters boarding passes. At the same time, another female staff member standing by the door told my wife that she has to measure your handbag for the size. My wife was measuring her handbag, and the same lady said this is large, you have to pay for that. I responded immediately "that is fine. I am ready to pay" and I brought my wallet out from my pocket to pay for the bag. As soon as she heard and saw that I was ready to pay, this same staff member closed the boarding door in an extremely rude and arrogant way and said that we were not allowed to board. We were all shocked with this unexpected and negative action of that lady Spirit staff, and it was around 9:00 PM. It was such an embarrassing and devastating situation for all of us. She publicly humiliated us and was happy to do it. I asked what we do now, she said you have to rebook at the agent assistance, we went to the rebooking counter. I told the issue to the counter person, and he told he would call the supervisor to report this incident. He called and said that the supervisor would be there in fifteen minutes. Suddenly, I saw the same lady who discriminated against us walking down the hall and told the rebooking agent that she was the one who stopped us boarding and was responsible for this incident. He said, "Oh she is the supervisor that I called, and her name is **** or ****."

• Review fromAaron h

  Date: 01/10/2024

  1 star
  I was unable to make my flight due to a very long wait time at the counter a spirit employee told us they were understaffed. When we got to the front I told them I had been waiting over an hour in line. But I understood they were understaffed however my flight was boarding soon. The person on the counter did not know how to do their job and did not have the necessary tools they needed either. I'm military and I have it added on to my ticket. The person at the counter even argued with me that I was supposed to pay for my bags. When my ticket already confirmed I'm military. We had to wait for a supervisor after they were rude. Causing me to be late even further. The supervisor came and apologized. Confirmed I was right and they were wrong. By then it made me miss my boarding time. They forced us to pay and rebook for the next flight. Why would we be paying to rebook when it's their fault?Theydon't even have flight sheets. At some point during the argument the girl at the counter even walked away and moved us to another line out of spite and made us wait yet again on another line causing more frustrations but she did it to be *****. I also just spoke to a supervisor over the phone just now and asked them to notate this. They instructed me to go through this route instead because it has to be the chat guest relations to handle the scenario. We miss boarding because of the employee. Kept us from boarding it on purpose. Did I make that clear? She knew we were boarding and she was embarrassed because she lost the argument. She walked away out of anger and then saw her supervisor watching so she moved us to another long line and made us wait it out for no reason. There's no way this is how you guys treat a situation like this. Because she didn't know how to do her job and was super rude to she kept us from getting our necessary documents to go. On purpose! This has got to be the worst experience

• Review fromDavid A

  Date: 01/09/2024

  1 star
  My family, including my wife and 5-year-old daughter, along with two other families and their kids, experienced an utterly disappointing ordeal with Spirit Airlines on a Wednesday in August. Our flight from ******* to ****** was abruptly canceled without any explanation. The only alternatives provided were to wait until Friday for a flight to ************* and then take a bus to ****** at our own expense, or wait until Monday and travel to *************. Spirit Airlines offered no compensation for the inconvenience, neither covering the bus nor providing any assistance for food or accommodation. To make matters worse, the airline's representative suggested we wait at the airport without any regard for the families, including young children, left stranded. This lack of customer service and disregard for passengers' well-being is unacceptable and has left a lasting negative impression on all of us.