Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a nightmare to deal with. I had attempted to sign up and work for a new IBO through Arise. But I was unable to be released from a prior IBO (completely unhelpful with this as well). I followed directions to release myself - I signed up as my own business obtaining an FEIN from the **** was able to sign up using my own name to release myself from the former IBO. (I know this sounds confusing, but anyone who uses Arise knows exactly what I'm referring to). When I terminated the *** for my business to be able to sign up for the new IBO, I was shut out from Arise. I am no longer able to log on to the platform. I cannot see if the termination was completed. They still have my banking information (which I want REMOVED). I have contacted via email 9 times with no resolution. I would like to know that the business has been terminated and I would like access to my profile to remove my personal banking information. The struggles with Arise have been going on for weeks between trying to be released from original IBO to now this mess. All I have received are emails about talking to the virtual agent *** (which I cannot because I am unable to login and *** is useless as well) OR standardized emails telling me to reset my password (I CANNOT reset my PW, because the reset link never sends me a new link to change it). It has been extremely frustrating.

  Business Response

  Date: 09/29/2023

  Arise would like to provide assistance to *****************************. We left a voicemail and look forward to a response so we can try to resolve the issue.

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been servicing for Arise for the past month. Ive been doing great and they offer DailyPay for the client Im servicing. Today I was expected to get my pay. Ive noticed that around 12:00pm I still didnt get money posted to my account. I reached out to DailyPay and was told Arise didnt send them anything for me to be paid. I messaged Arise and had to have a ticket submitted. I feel so defeated. I went to through previous invoices and realized I never have been paid. This is not okay. I just feel like my situation wont be resolved and I dont know what else to do at this point. I need my money and Im still servicing on the platform. I just wish someone would take my issue serious and actually help.

  Business Response

  Date: 09/05/2023

  Arise is in communication with *************************** and we are working on this issue.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently on-boarded with Arise Virtual Solutions in June 2023. I paid all fees, passed the background check and drug screen. On Monday 8/14 a new position was posted that required ID verification. On my DL Photo I weighed 340 pounds, I am currently 290. So my picture doesn't look the same. You are required to upload your State ID or DL and take a selfie. Since I have lost a significant amount of weight I still look like me just smaller. The company they use Incoded failed my identity check. I immediately contacted Arise and explained the issue I was having. I was advise to wait again and follow all of these steps and I would be given on last chance to verify. I was worried the same thing would happen. I attempted to complete the process again yesterday and ran into the same issue. I contact Arise Virtual Support once again and was told i would not be eligible for any new opportunities since I failed the verification even thought I am me. After waiting for 30 min I was told oh well its nothing we can do. She suggested I get a new ID, I went to my local DMV and was told unless my name change or i lost 100 pounds or more I would not be eligible for a new photo . I asked if my passport was acceptable or if Incoded has a manual verification and was told no. Its really unfair to have spent money to be a independent contractor only to be locked out of jobs because of something I can't control. I have done ID verifications through ID ME for ****************************** and the *** with no problems. There is no way Incoded should not have been able to verify i was in fact the same company.

  Business Response

  Date: 09/15/2023

  This is being addressed.

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20485726
  
  I am rejecting this response because: arise  has not reached out to me in any capacity. Once again, I was told I needed to get a Different for an ID, because because my photo was dark. Even though my ID is completely acceptable and has no issues with it. No manager has contacted me. I have not gotten the email. It still says that I am unable to enroll in Opportunities because I failed identity verification. I do not accept the current. Response.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/29/2023

  Arise is in communication with ******************* and we are working towards a resolution.

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has become the worst ever to deal with! ***** systems just are horrendous! Filled everything in time 4x for them to say they removed me from a class yet again! This is now the 5th time. The response with the company is absolutely despicable! First they found out the system had an error of utting me in the class now after going through all those hoops and all being told the system did this and that! It's just nothing but excuses! Waste of money!

  Business Response

  Date: 08/30/2023

  Arise continues to work to address this issue.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been servicing on the Arise platform for almost 6 months. I am currently servicing a client that I love. However, on July 18th, I noticed I was suddenly locked out of my account. The message that appears when I try logging in says I no longer have authorization to access this application and to please contact the administrator. It was very odd to me being that I had just serviced earlier that day. I immediately sent emails to Arise registration. I was asked to submit a numerous amount of documents which was done almost immediately. I have yet to receive a reply with any assistance. Just more emails asking me to send emails to different places. All of which have not responded. I am under an IBO who claims her master service agreement has been suspended. I am receiving no help from her either. I have no one to turn to for help and absolutely no one from Arise has tried assisting me in any way. I have 5 children I need to take care of and this whole situation has created an extremely hard financial burden on my family. I have yet to even receive my full pay from my check that would have gone out on the 15th. I am in dire need of assistance and this company has completely turned their back on the people they are supposed to be assisting.

  Business Response

  Date: 08/09/2023

  Arise has communicated with *********************** and this issue is being addressed.

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Arise has reached out to me and corrected the situation that took place. I am extremely happy and pleased with the service I received. It did take quite longer than I would have hoped for but in the end the outcome was what I was hoping for. I am very happy. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Arise February 2023. I was formerly in human resource, so this was a big shift for me. My baby was recently diagnosed with type 1 diabetes so I needed something more accommodating regardless of the pay cut. Ironically, when you configure gas, daycare, and other expenses, I actually made good money with Arise. I was able to move into one of the nicest complexes (well now Im getting evicted). I joined the ********** Max ******* and absolutely loved it! I went through training and even started a business while in certification. I recruited and hired thousands for ******* and was inspired to do the same for Arise. Toward the end of certification, I was contacted by a CSM and commended on my outstanding metrics. I was also told that my information would be passed along for consideration of higher positions based on my experience and metrics. I continued to worked hard. I signed my production SOW. I partnered with a friend and started recruiting people for Arise. Last Tuesday, I went to log into my systems to work and none of my credentials worked. I contacted my QA and she was confused and assured me it must be a technical error and to give it a few days. I received an email a few hours later stating that my MSA was terminated due to my identity and/or location could not be verified. In the email there was a link for me to unload a document and a selfie. I uploaded the document and the selfie. I waited days and heard nothing. So I emailed ************************************* and asked if there was anything I could do to help expedite the process. I did not get a response. A few days later, I called Arise and was told to email ***************************************************** When I emailed registration, they told me to email compliance again. What I really want is my account to be reactivated. If you look at my metrics, youll see Im one of the bestI literally woke up one day and my life is ruined and I have no idea what to do and no one can explain to me why my job is goneomg

  Business Response

  Date: 08/21/2023

  Arise is reviewing this issue and will contact *************************** with an update, as soon as possible.

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20377031
  
  I am rejecting this response because: I was contacted on August 22, 2023 about the issue above. I was told that my contract was terminated due to security reasons and they would work on getting my account reactivated immediately due to "it being a BBB complaint out there." I was also told that I would receive a call on Friday. I did not receive a call today, which is not a surprise. This company lacks in communication and structure. I did receive an email asking me to reset my password for Arise at 4:22pm. After logging in, I saw that my contract with ********** was terminated, and there were no other job opportunities. Even if I wanted to go through a long certification process again, I would be kicked out of class within two weeks due to my eviction. I am running low on diabetic supplies for my son. I also was put on medication for the stress I have suffered from what this company has done. I am not requesting to be compensated for damages and suffering my family is enduring. I will accept no other resolution. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/31/2023

  I have a typo in my last complaint. I wrote, I am not requesting compensation When it should have said, I am now requesting compensation Arise offered to reinstate my contract. I only want to be compensated for the damages I have occurred. 

  Business Response

  Date: 09/22/2023

  Arise has resolved the initial issue of reactivating the profile and applicable Statements of Work. A member of the Customer Success team will contact **************** is assist with the issue of disabled credentials. 

  All remaining issues are being addressed by the ********************* and we will remain in contact with **************** until this case is closed.

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20377031
  
  I am rejecting this response because I have yet to start work. I am still waiting for all of my credentials to be corrected so that I can service to customers. I sent an email on 09/22/2023 requesting compensation and a breakdown of the requested amount. I was instructed to do so by the Compliance Manager with Arise. I have also reached out to Arise about the technical issues preventing me from working. I desperately need to be compensated for missed work. I have expressed several times that my family is in dire need. I am at risk of being homeless and I barely have groceries. I posted a video via social media. I received a phone call the next evening from Arise. Interesting that a post warrants a response over a family that is in need of food and medical supplies due to a failed (fraudulent seemingly) system. I informed the manager that I created a GoFundMe to hopefully receive help from strangers. I suggested they help out money towards the GoFundMe. If my son did not have a disability, I would go back to working as a human resource manager, but I have ran out of options. I invested thousands of dollars for photoshoots, business cards, flyers, ect., to launch my work-from-home business with Arise. I have nothing left 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/31/2023

  Security is an important aspect of operating on the platform and *************************** was flagged as a risk. That said, we acknowledge and are sensitive to the difficulty faced by *************************** after being removed from the platform. 

  Arise has communicated with *************************** a few times. The issue that can be addressed by Arise has been resolved- the review and reinstatement of the contracts between the 3rd party vendor and Arise. This reinstatement allows the 3rd party vendor to generate revenue by providing services on the Arise Platform.
  

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20377031
  
  I am rejecting this response because I am not satisfied with this company's lack of effort to truly resolve and accommodate me for the inconvenience their fickle security system has caused. No one has told me why I was flagged, and how to further prevent this. I was only told that it was not my fault. It is the 'system's fault' for incorrectly 'flagging' me. Yes, the compliance manager acknowledge the inconvenience while listening to me cry on the phone about eviction and medical supplies for my ill child. Arise contacts me every 30 days in correlation to this complaint, a day before a response is due on the BBB platform. I have not gotten a genuine contact from anyone of the platform. I reached out to the *** and other members of the leadership team. Somewhere inside this company there is a scam. I officially started work a few weeks ago. I am not in the same environment, so working from home is very difficult. I am trying to make it work. For fear of my contracts being terminated again, I feel as if i have to let this issue go. I am going to focus on putting myself in a better financial position so I WILL NEVER BE WRONGFULLY TERMINATED FROM A COMPANY AGAIN AND CAST ASIDE LIKE TRASH. THIS IS BEEN THE ABSOLUTE WORST CONSUMER/WORK EXPERIENCE OF MY ENTIRE LIFE! 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first week of servicing for Arise was the week of 5/24/2023. I have been taking calls every week since then and have not been paid. The first revenue cycle that I was to be paid on was 6/8/2023. I was never paid. I contacted live support via chat and they said I needed to change my account info because my account had closed and my funds would be sent by the next pay cycle. I did so, the next payment cycle arrived on 6/26/2023 then I was told that the bank didn't accept ach payments and the money was sent back and I would have to wait another payment cycle. So I changed my account info again. The next day or so my account info was changed to an account I have never heard of. I made an incident report but no one has reaced out to me in regards to the issue. So I took pictures and changed it back to my correct account info. It was changed again unbeknownst to me I changed it back last week. Today 7/24/2023 was another payment cycle at 2:03 a.m est I received an email that my account info has been updated. I checked my bank account info on the ******************** platform and it was changed to an entirely new account that was not mine nor the other fake one used before. I still have not received any revenue. Is this legal? Should legal action be taken? I cannot continue working with no pay. I am a single mother who is 8 months pregnant please help me resolve this issue. I really don't want to give up this opportunity I have worked so hard to attain. But this is unsettling that someone can tamper with sensitive information at will and so little is being done. My family's well being is at stake I went into the hole to start my own business with Arise. Please help.

  Business Response

  Date: 08/21/2023

  Arise is in contact with ***************************** and we are working to resolve her issue.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20371355
  
  I am rejecting this response because:
  

  I was contacted in regards to my issue on 8/21 and was told that I would be called back with a solution the following day, 8/22,  but was never contacted.  My issue has not been resolved I am still owed for pay periods 5/24/2023- 7/15/2023. Thus, I am not satisfied with this response.

  Sincerely,
  
  *****************************

  Business Response

  Date: 08/29/2023

  This has been resolved.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to a client under Arise Virtual Solutions and I was marked a enrolled. I was notified that my class would start Monday 7/24. As I was preparing to start, I logged on to my portal today to find out that I have been Unenrolled from the Job opportunity. I was unenrolled without any type of notification, when I reached out to the virtual assistants they kept saying that I would have to wait until the client offer the course again because I was unenrolled due to class being full. That didn't make much sense to me because I turned in all my documents and finger print information in on time. I EVEN marked as enrolled on the portal. So I was basically already in the class and was taken out. I asked to speak with a supervisor and I was told that no supervisor was available since it was after 4pm... That is another issue I have, why is there not a night shift supervisor to properly handle and correct issues. This has become very discouraging because I need to work and opportunities are not being posted on the portals every month. The whole month of June only one client became available and that filled fast. I want there to be some type of professional structure with Arise. No one wants to live with uncertainty. I would like this issue to be resolved ASAP and placed back into the client course I was removed from.

  Business Response

  Date: 08/09/2023

  Arise has communicated with ***************************** and this issue has been resolved.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th, at 11:30 I was logged onto Arise.com and saw a randomly posted Opportunity Announcement and enrolled in a Certification Course for the announcement for WEC Energy as a CSR as a sub-contractor. At 3:30 pm I got an e-mail from First Advantage asking me to kick-off a Background Check. I had begun part of the **** process at 11:30am. Neither Arise nor First Advantage alerted me I would receive an e-mail with drug screening requirements. At 4:35pm I got an e-mail with a confirmation and five donor sites. The sites, LabCorps, stop screening at 3pm. First Advantage included the following statement in red; "If a collection site is listed below, you are required to use the listed site. DO NOT contact the ************************** for a collection site change as it will not be approved." I made an appointment online with LabCorp location closest to me. I contacted Arise via Ava **** and chatted with a woman in Registration Support. She said I could not change the location and more importantly that Arise had to have the result from First Advantage by 8am 7/25. At almost 9pm on 7/18 I got an e-mail from ******** at Arise". I did not see it until 7/19 however. Contrary to First Advantage's statement in red she highlighted this statement in yellow; If you need to request a new location, please call the scheduling center at ************ to request a new location. She also contradicted Arise's own chat information; " Drug Screen must be taken by the 24th." After cancelling personal plans I went for the drug screen. LabCorb has you electronically sign for the urine donation - they hand you the Urine Chain of Custody Form after you pre-sign! It did not have my phone number(s), birthdate, or Arise's phone or fax #s for confirmation # *********. I asked ******* about the missing information before leaving and they said they were not responsible, that the scheduling party, Arise, was. And they could not contact them. First Advantage nor Arise would fix it.

  Customer Answer

  Date: 07/26/2023

  Why is my complaint invalid? Arise Virtual Solutions registered me for a drug screening required to attend a **************** Certification Course but failed to provide the required information for a Urine Chain of Custody Form generated at the LabCorp donor site- my phone number and birthdate.  And the site I was sent to illegally added my signature to the form without my permission and would not correct the omissions - add my phone number and birthdate. As a result the Medical Review Officer at First Advantage would not discuss my drug result with me. Clearly, on the form, Arise Virtual Solutions left off its contact numbers - phone and fax - all 9s were where a phone number should be, and all 0s were where the fax number should be. I contacted the Arise company via Arise.com - Ava ***** It refused to inform management that its employee was not generating the drug screen registrations for myself and possible ***************************** the WEC Energy **************** Opportunity correctly. We have committed our personal time visiting Arise.com, watching for Opportunities, then enrolling - going through several steps - including a drug screening, then waiting for the course to begin. A second Chat visit got an IncTicket generated, *******, but Arise has not responded in a timely manner - the course starts July 31 and I do not know if I am receiving the required letter from the Instructor on Friday, 7/28, confirming my attendance and the link to the zoom virtual classroom - which has not been added to my opportunity tag on the Arise.com platform yet.  

  Business Response

  Date: 08/09/2023

  Arise is in communication with ***************************** and has advised of the reasons for the issues. There is nothing further that can be done at this time.

  Customer Answer

  Date: 08/14/2023

  Arise Virtual solutions has never reached out to me about the issue by e-mail or phone. The *** Ticket I generated in AVA **** (enrollment Support) has not been responded to and was closed by someone without any resolution. Instead all I received was an e-mail from First Advantage for another Drug screen. But the same problem still exist - LabCorp has not corrected the Urine Chain of Custody Form - Step 4. the omission of the donor's contact telephone number and the donor's birth date. And it still affixes donor's signatures to the form in Step 4 without their permission. Because I knew how they obtained my signature previously, under false pretenses, I would not electronically sign their device until they showed me the form! See copy of attached new Urine Chain of Custody Form. (Note I e-mailed picture of form to me but it did not reach my e-mail inbox in time to attach to response)

  Customer Answer

  Date: 08/14/2023

  See attachment below - Urine chain of custody form to attach to previous response

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20355239
  
  I am rejecting this response because:

  see previous messages sent
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/25/2023

  Arise is in communication with *****************************, in an effort to get this situation resolved.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2023, I have asked Arise to deactivate my account and to unsubscribe me from their email newsletter. Emails have been sent and I have spoken to several chat specialists. Each time they advise me to send an email. I no longer want to be associated with the company but they refuse to fulfill my request of deleting my information from their database. I would like to no longer receive any correspondence about job opportunities as they are not of interest to me.

  Business Response

  Date: 07/28/2023

  Arise will process this request and notify ********************.

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************