Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 1 2023, I attempted to access a very old account from 2017. I had to have the agent reactivate the account due to it being so old. I was then unable to access the account because I could not reset the password. I was told be the agent to wait a couple hours. On may 3rd, I still could not reset the password so I called in and support was able to give me access. I see several error messages on the portal. I contacted chat agent and was told that I could not be a sole proprietor anymore bc my *** was terminated on May 1. The chat agent kept trying to tell me that I requested for the *** to be terminated which I did not. The *** is a legal binding agreement which I never requested or signed for termination. I have tried reaching any one who could help me bc the chat agent said they could not do anything. I requested for a supervisor and was told Id get a call back which I did not. My cspid is *******. I would like this resolved. I want to be a sole proprietor. I dont want to go through the legal implications of making a call center or have to work under someone else.

  Business Response

  Date: 05/16/2023

  The concerns of ***************************** have been reviewed and addressed. An Arise representative will reach out to provide additional assistance, if it is needed.

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to log into my Arise portal,it says my username and password is invalid even though I am using the correct credentials,I have tried to reset passsword over 100times and I never receive the reset link ,I cant log into arise.Okta either ,this has affected my work immensely ,I cant access intervals ,I have emailed and called every one available and I have not heard from anyone to provide any type of assistance or explanation as to what is happening ,no emails prior to this or after ,I am not sure if my account was deactivated,locked or suspended ,theres utter silence and no assistance ,I have not been able to service and this is affecting my CA and I may lose my SOWS, this is a very terrible thing to do to people and their work ,I demand restitution for my money lost and explanation to what is going on with my account

  Business Response

  Date: 05/15/2023

  An email notification was sent to *********************************** on May 3, 2023, advising of the reason access to the Arise Platform is no longer available.

  An attempt was made to contact ****************** today, May 15th, 2023, with no success. A name and number were left on the voicemail, if there are further questions. This case is now closed. 

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending a certification course on this platform for the last five weeks. The instructor leading the course, *************************, has been very harsh and very unprofessional towards me. She has attacked me verbally in front of the class, she has attempted to use various things to challenge my opportunity to even finish the course. She has even removed me from the class after verbally mistreating me in front of all of the other class attendants. I sent several messages and emails to the company about the unfair treatment I was receiving from the instructor. I was suddenly removed from the certification program after five weeks of attending the program. The instructor refused to allow me back into the course and the company never addressed the complaints I had made about how she treated me from the beginning. The company has displayed a total lack of concern about the treatment of their agents.

  Business Response

  Date: 05/09/2023

  Arise is in communication with Ms. ******* and investigating the issues stated within this complaint.

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While enrolling in HD MAX4.24.23 I received an error message that I have been dropped from a class several times within 90days.I contacted Arise chat Enrollment Spec ******* She provided me with a list of 3 clients reasons for the drop. I switched to a different Intuit TT Program Modivcare Bundle1.30.2023. But unaware that you cant make changes before your course begins because that will count as a drop and that I was not aware this because I have done this multiple times in the past. The Holland America CS course - I dropped on 12/29 because the *** was voided and the announcement stated that you will earn while you learn which this was not the case. There were no user ids provided until 12/29 so there was no opportunity to earn and learn between 12/14/22-12/29/22. My *** went into effect 12/16/2022, so this means that Arise got paid by the Holland America CS, but the Independent Business Owners did not, but I am still held accountable for the drop which is unfair. Intuit TT program Modivcare Bundle 1.30.2023 started on 1/30, and I tried to join the first session and the instructor closed the room on the first session? Where does it state that? So now I am sitting there waiting for her to let me in the virtual classroom and she would not allow me in so I received a no show, and she removed me. I had logged into everything because I serviced TurboTax before. Why are the sessions recorded if you are going to not allow someone into the course room and then give them the opportunity to listen to what was missed in the first 20mins. And then I was charged $25. But the real issue is Holland America11.28.22 Training that began on 11/28/22 which I attended every training session, but I terminated my *** on 12/29/22 due to Insufficient support for servicing program. But when I contacted Arise Chat the Enrollment Specialist, ******, stated that I was dropped due to attendance, which is a FLAT OUT LIE. My SPID: ****** | CSPID: ******* | SNB Consulting Solutions LLC.

  Business Response

  Date: 04/24/2023

  Arise is working to resolve this issue and will communicate updates to **************.

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to delete my account to no avail. I was told to email their withdraw consent address and NO ONE has responded. They told me it takes a month, it's over a month. I do not want this service to have my information.

  Business Response

  Date: 03/06/2023

  This issue has been resolved.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19430268
  
  I am rejecting this response because: *********** has not reached out to me to tell me if this was fixed or not. 
  
  Sincerely,
  
  Crystal Kitchen

  Business Response

  Date: 03/14/2023

  An email update was sent to Ms. ******* today.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to close my arise account since October 21, 2022, it's been 5 months now. I've talking to multiple representatives that all send me the same automated message resulting in nothing. I want my arise account to be deleted once for all.

  Business Response

  Date: 03/06/2023

  This issues has been resolved.

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ************************ Nsoure Likassa

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unexpectedly received an email informing me that my master agreement had been terminated. ************************************** was the email's sender. "Purge Process" was the explanation. Actually, I have no notion what that implies. Instead, they advised me to email them. Email could not be sent because it was blocked. My email requesting Arise Registration was ignored. Technical support declines to trigger an incident over the phone.At the time of their termination, I was working for MSC Cruise. More than 90% of my predictions were accurate. In the interim, I attended the final weeks of the Turbo Tax module.Due to these events, I experienced mental distress, lost income, and am on the verge of losing two SOWs (contracts). I now feel as though I lost everything.Currently, the portal won't let me log in, and when I try to reset a forgotten password, I get an invalid username or password message. Unfortunately, neither technical support nor partner support will open a ticket or escalate this problem. My account was shut off on February 13 at 11:51 AM without any previous notice. I currently lost both my prospective turbo tax work and my existing work with MSC Cruises.With the exception of the phone interaction I had with your technical support agent (Agent Name: ******), who refused to generate a ticket to escalate this issue, I have attached the entirety of our email correspondence for your review.I humbly ask that you please restore my two SOWs (MSC Cruise and Turbo Tax) to their original state.If you need any more information, please contact me at ***********) or by email.Thanks,

  Business Response

  Date: 02/28/2023

  This issue has been addressed.

  Customer Answer

  Date: 03/01/2023

  
  Complaint: 19413893
  
  I am rejecting this response because:
  
  My master service agreement was unexpectedly terminated on February 13, 2023, at 11:51 AM. With the help of technical support from Arise partners, I made multiple attempts to resolve and comprehend the true problem.
  I invested more than 6 weeks of my important time (MSC Cruise class and Turbo Tax class) in completing their two SOW classes without receiving any payment. Eight weeks into my job with MSC Cruise, my portal abruptly ceased functioning despite having a performance grade of 90% or higher.

  
  Please urge them to unconditionally reinstate those two SOWs and to make up the lost income from February 13 until the day my SOW is set to go into effect.

  
  Arise also owes us an apology for the emotional anguish we endured as a result of their subpar service and failure to provide us with appropriate remedies
  
  The termination proof and email confirmation that they acknowledged the system's fault are included for your review.
  
  Sincerely,
  
  ******* ***************************** Farzath

  Business Response

  Date: 03/10/2023

  Arise is in communication with Ms. ******* and working on a resolution.

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19413893
  
  I am rejecting this response because:

  I've already sent the letter of request that the Arise escalation manager asked, but I've only received an automated reply regarding vacation. Until Arise reaches a conclusion, kindly leave the case open. 
  

  Sincerely,
  
  ******* ***************************** Farzath

  Business Response

  Date: 04/04/2023

  Arise has been making every attempt to resolve this issue. We have again spoken with ******* ***************************** Farzath and have advised of the resolution. 

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***************************** Farzath

• Initial Complaint

  Date:02/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** in the amount of $5445.75 last week in the mail from this company. I have never heard of or signed up to work for them?.

  Business Response

  Date: 02/22/2023

  Arise has communicated with ************** and this is being addressed.

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I actually didnt mean to send the complaint to you. They have been very helpful in helping me handle this situation. Please take the complaint off their records. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with partner support's instructions from Thursday, January 26, 10:15 PM, I am unable to log into the Arise portal and have reported this to registration by email (5 days ago). Technical support acknowledged that my account was suspended and instructed me to contact Arise Service immediately through email. On January 30, 2023, I signed up for a tax course, but it was cancelled because I didn't show up. Despite several conversations with technical and partner support, no accountable steps have been taken to date.I now have to pay 20 CAD for failing to show up, on top of missing the ****** and being psychologically affected by their subpar service. Please ***** me portal access so I can register for the course, and I also want them to extend their sincere apologies.

  Business Response

  Date: 02/13/2023

  Arise is in receipt of the complaint filed by Mr. ******. We are in communication and working to resolve the issue.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18960236

  
  My second partner's account (******* ***************************** Farzath - CB ID ******** also been disconnected when I spoke with the Arise compliance manager. They must pay the costs associated with terminating the partner as well as reinstating both accounts for the same company.
  Sincerely,
  
  **************

  Business Response

  Date: 02/24/2023

  This issue ahs been resolved.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 18960236
  
  I am rejecting this response because:

  My company's master service agreement as a whole was terminated due to my problem and their technological problem, and my other director's (CSP ID: ******* - ******* ***************************** Farzath) two ***s were terminated as well. She finished the *** for MSC Cruise and TurboTax . Her missed earnings amount to almost three weeks. Please advise them to reinstate those two ***s without conditions and make up for missed revenue.

  Sincerely,
  
  **************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my account deleted for over a month. I spoke to 2 different representatives who told me to send an email to ******************************************* I emails that address on 12/9/22 and 12/15/2022. I received no response. I spoke to someone through the online chat who again told me email the above address or try ***************************************************** I sent both addresses a request to delete my account on 1/17/23. The response I recieved from **************************************************** was to send a request to ******************************************* I have received no response to all emails that I have sent to that address and my account is still active. I want my account permanently deleted, it should not be this hard.

  Business Response

  Date: 01/30/2023

  Arise is in receipt of the complaint filed by **************** and the request has been processed.