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Business Profile

Health and Wellness

MDLIVE Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MDLIVE Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MDLIVE Inc. has 2 locations, listed below.

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    • MDLIVE Inc.

      3350 SW 148th Ave STE 300 Miramar, FL 33027-3259

    • MDLIVE Inc.

      Two Liberty Lance 1601 Chestnut St # TL-11 Philadelphia, PA 19192-0003

    Customer Review Ratings

    1.11

    Average of 89 Customer Reviews

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    Review Details

    • Cassandra M

      Date: 01/21/2025

      It is difficult to find a therapist that I can connect with and learn from but I found that on MDLIVE in 2024. However, in 2025, because of a technical issue with MDLIVE not recognizing my insurance, and inept customer service **** who give bad information constantly, I haven't been able to confirm any sessions. It's horrible to ask me for a credit card when I have full coverage. It's been weeks and they still haven't resolved the issue.

    • Dawn O

      Date: 01/15/2025

      Dawn O

      Date: 01/15/2025

      This company is through my insurance and I went to them for help when I was sick on 1/8/25. On 1/9/25 I filed a complaint with MDLIVE for poor professional conduct help for myself and daughter who are sick. They issued a refund for both visits which I was told would take 45 to be refunded. Now, starting on 1/10/25 every day that have been trying to charge my credit card $63.00 a day and for two days they tried charging my card twice. I have called them and complained every day and called Cigna and filed complaints also. Thank his I have my card locked otherwise I would be out over $400.00. If need be I will file a complaint with the police as well since they just tried to charge it again at 9:28 pm. I am in distress and stressed out over this issue. Stay clear of them. I even told them I would call the BBB if it doesnt stop.

      MDLIVE Inc.

      Date: 07/14/2025

      Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime,anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered. We appreciate your feedback, and we continuously strive to improve our patient experience.

      We apologize for any inconvenience;review of the account shows refunds were processed and mailed to you. An attempt was made to contact you via the primary phone number listed within your MDLIVE account, unfortunately, we were unable to reach you and a message with call back information was left on your voicemail.

      Please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health.

    • Ja G

      Date: 12/31/2024

      Ja G

      Date: 12/31/2024

      I was so disappointed I called at 2 oclock in the morning because I felt so sick and I wanted to address my concerns. I was told that Id be called shortly instead I was called every 15 minutes until 5 AM at 5 AM. They called to tell me that I was unable to be seen and needed to make an appointment for 8:15 AM, I followed through with the appointment and I was on hold until 9:45 AM to speak with the physician I was exhausted on top of being ill because of the disturbance in my sleep upon finally reaching the physician, he was demeaning and not really concerned with my illness. I was extremely disappointed. This is my first time using your services due to my insurance benefits, and it will be the last time. It was a total waste of time and money and disturbance of my sleep. In the past I used LiveHealth and they were amazing they cared. It was quick they listen and gave you the correct diagnosis in medications. What a waste of time and money this was with your company.

      MDLIVE Inc.

      Date: 07/14/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered.We appreciate your feedback, and we continuously strive to improve our patient experience.

      We apologize for any inconvenience. An attempt was made to contact you via the primary phone number listed within your MD Live account, unfortunately, we were unable to reach you and a message with call back information was left on your voicemail.

      Please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Thank you for choosing MD Live by Evernorth.

    • Lj C

      Date: 12/22/2024

      Lj C

      Date: 12/22/2024

      If I could I would give no stars I have insurance and they charged my card not my insurance since they charged my card they say its my responsibility to file it with my insurance they havent given me any documents to file with my insurance I will never use MDLIVE again ever

      MDLIVE Inc.

      Date: 07/14/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.

      We apologize for the inconvenience. For someone to better assist you with this concern, please contact our customer service line at ************ to speak with a Health Service Specialist for assistance and to address your questions or concerns. 

    • Elizabeth S

      Date: 12/21/2024

      Elizabeth S

      Date: 12/21/2024

      We felt like this was a scam. You advertise that you can speak with a doctor and get a prescription and it's $25. In reality, I spoke to a doctor for less than 2 minutes and had to pay the $25 just to be told we need to go to urgent care. You need to have an intake where if there is a 0% chance of us getting antibiotics you should notify the patient BEFORE they pay the ******************************************************************* person, so I am not mad at the doctor, I am mad at the company for literally advertising that you handle ear infections and can do antibiotics only to be told over a 2 minute choppy bad service phone call that you cannot help and we need to go to urgent care. This felt like a scam. You need to change your intake so that if its an ear infection you notify the person that they will not get an antibiotic and THEN ask if they still want to speak with a doctor before charging the money

      MDLIVE Inc.

      Date: 07/14/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.

      We apologize for the inconvenience. Unfortunately, we are unable to locate an account with the information provided. For someone to better assist you with this concern, please contact our customer service line at ************ to speak with a Health Service Specialist for assistance and to address your questions or concerns. 

    • Kaila F

      Date: 11/11/2024

      Kaila F

      Date: 11/11/2024

      If I could select 0 stars I would. I scheduled an appointment that was much needed and anticipated. I waited for the call with my ring volume up and phone in hand. The time arrived and passed by approximately 3-4 minutes and I received an automated phone call that stated I missed my appointment but I could connect with customer service. The customer service agent already had a script to deliver explaining that I couldn't receive the call because of my phone settings. They charged me for the full appointment and they do not have a fail safe to connect you with the doctor. It was 4 minutes past the time the appointment would have started. Meaning the appointment would have still been going on, but the customer support agent is not even provided with the tools to connect you to your appointment. This is a scam. What's worse is that they are preying on people attempting to seek medical care. I regret that I didn't read reviews beforehand. This is not an uncommon occurrence. This is a scam. They will take your money.

      MDLIVE Inc.

      Date: 07/16/2025

      Thank you for choosing MD LIVE by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and trustworthy manner.

      We apologize for the inconvenience you encountered;An outreach was attempted on 7/16/2025 around 2:37 PM EDT on the telephone number on your account. However, we were unable to reach you, and a voice message was left. The review of your account does not show any charges for the missed appointment.

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Regards.

    • Dilek E

      Date: 10/17/2024

      Dilek E

      Date: 10/17/2024

      MD live has therapists that cancel 20 minutes into the scheduled session time, physicians that sign in 40 minutes late to sessions and they charge their customers $50 for being 4 minutes late due to connectivity issues. This makes 0 sense and is so unfair. I have called customer service numerous times and no one helps. They say someone will call me and no one ever does.

      MDLIVE Inc.

      Date: 07/16/2025

      Thank you for choosing MD LIVE by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and trustworthy manner.

      Thank you for taking our call today, 7/16/2025 at around 4:27 PM EST. As advised a refund was processed for you on 10/18/2024 and credited to the card that was charged.

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns.

    • Guadalupe C

      Date: 10/02/2024

      Guadalupe C

      Date: 10/02/2024

      I had an appointment scheduled at 2pm and my provider cancelled and rescheduled for a later time, 4pm, on the same date. Although it was my provider who cancelled, I was charged $50. My provider then messages me and tells me that she also needs to cancel the 4pm reschedule, and I was charged a second $50. I reached out to MD Live and they said that the cancellations show up on their system as "patient made". I mentioned that I have the proof stating that the provider cancelled not me, they just said that someone will review in 45 days. This did not get resolved and I was charged $100 total. I requested to talk to someone else and was told that there was no one else that could take my call. This business is a total scam.

      MDLIVE Inc.

      Date: 07/16/2025

      Thank you for choosing MD LIVE by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and trustworthy manner.

      We apologize for the inconvenience you encountered for the date of service 10/2/2024; An outreach was attempted on 7/16/2025 around 4:11 PM EDT on the telephone number on your account. However, we were unable to reach you, and a voice message was left. Review of your account shows refunds were processed for you on 10/4/2024 for $50 and 11/4/2024 for $50.

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns.

    • Ella W

      Date: 09/23/2024

      Ella W

      Date: 09/23/2024

      SUCH A SCAM. Called in yesterday and requested a consultation. They said they couldn't verify my insurance coverage and would have to charge me $1 to "verify it". I found that bizarre and didn't want to give my credit card information over the phone. So I asked if there was another way to verify that my coverage was active. Mikey M (the customer service *** from ********************* said if I conferenced in my insurance (Cigna) and they verified that I had an active plan that they wouldn't need to take my card and verify my coverage. I conferenced in *****, they verified, then Mikey asked for my card number for a temporary $1 charge. I'm not concerned about the $1, but if they are getting 1000 calls a day and telling everyone they "can't verify coverage" they are scamming people out of money and making $1000 for essentially nothing. The fact that insurance companies use this company for their telehealth is bananas.

      MDLIVE Inc.

      Date: 07/16/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.

      We apologize for the inconvenience. Unfortunately, we are unable to locate an account with the information provided. For someone to better assist you with this concern, please contact our customer service line at ************ to speak with a Health Service Specialist for assistance and to address your questions or concerns. 

    • Aliara M

      Date: 09/23/2024

      Aliara M

      Date: 09/23/2024

      MDLive charged me $240.00 and did not verify that's what they were going to charge from a past claim. I knew I had an outstanding balance from a claim that my insurancecompanywas reproessing, but they didn't state they were going to charge me for that amount to use their service again and they did. I have not received a refund and have requested 5 calls from a supervisor and only 1 has called and I missed it and called back and couldn't get another sup. They're taking money out of your account without verifying the amount. Then don't want to refund it. *************.

      MDLIVE Inc.

      Date: 07/16/2025

      Thank you for choosing MD LIVE by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and trustworthy manner.

      We apologize for the inconvenience you encountered;An outreach call was attempted on 7/16/2025 around 2:56 PM EDT on the telephone number on your account. However, we were unable to reach you, and a voice message was left. The review of your account shows that a refund of $240 was processed for you on 9/24/2024.

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Regards.

    MDLIVE Inc. is NOT a BBB Accredited Business.

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