Complaints

This profile includes complaints for 10X Health Ventures LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  10X Health Ventures LLC

  893 Vanderbilt Beach Rd Naples, FL 34108

• 

  10x Health Ventures, LLC

  18851 NE 29th Ave Ste 902 Miami, FL 33180

• 

  10x Health Ventures, LLC

  2920 NE 207th St Ste 901 Miami, FL 33180

• 

  10x Health Ventures, LLC

  640 S San Vicente Blvd Ste 450 Los Angeles, CA 90048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred recently in the beginning of September. I have a subscription for their 10x health vitamins and received two vitamins in the mail. However, once I saw the deliver I determined I didnt need the product anymore, since I have a bottle left. I contacted 10x health and requested the return and they replied that they couldnt return the product since it is not standard to their quality measures? I was alarmed since the box hasnt been open, the shipping box isnt open, the product isnt open, and its literally still in the unopened delivery box. I then emailed again with a response saying this wasnt a good customer service response, since I have been a customer for a while now . Then they said that their quality standards dont allow them to take returns? So I replied that as a customer I have rights too with my purchase, which in this case the product isnt even open nor is the deliver packaging open? How can your product be deemed contaminated when you were the people placing it from your warehouse into the box and shipping it? Does that mean the product is already contaminated once you placed it ? I dont know how businesses get away with policies like this. Im a business owner too and this is just down right wrong.

  Business Response

  Date: 10/03/2024

  Hello *********,

   

  We apologize for the inconvenience, after further review our team is issuing a refund. Please expect to see this refund in up to 10 business days. We will also be following up in case you have any more questions. Please do not hesitate to reach out to our support staff at ******************************************* if you have any more questions or concerns.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The test that was described to me is not accurate what I received.Before I sent in the results, several people called and texted me that I needed to buy an additional test for additional services. I explained that I wanted to get the first test done before I did anything else.This company has horrible customer service and after the results no one explains anything to you and they want you to pay an additional 119 for someone to explain the results.The test my business partner received is not the same report of explanations that I received.

  Business Response

  Date: 10/03/2024

  Hello ********,

   

  We sincerely apologize for your experience to this point. Our Methylation genetic test is designed to be a self read experience with video walkthroughs to explain each section. However, we also do offer the call for those who prefer to be walked through the results by someone. We would love to help further your understanding of results and review the results with you. Please reach out to **** ***** via email at ******************************************* He will also be reaching out via phone to assist. If there is anything else you need, please do not hesitate to reach out.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx mid July 2024, I purchased 2 genetic tests for my husband and myself for $1198. The tests were received at their lab per *** tracking on July 31, 2024. I waited until the first week of Sept to contact the company about me not having any results. I was first told the tests were not usable and the company basically blamed me for not doing the tests properly!! They offered to resend the tests, which I replied with a big NO! If you cant handle my DNA tests properly then I dont want anything to do with your company and I requested a refund! The next email I received stated they sent us the wrong tests!!!! What?? Im still waiting to hear from anyone at this company about my refund, after many emails!!! This company is a complete joke and **** ****** should be ASHAMED!!! Please save your money!!

  Business Response

  Date: 09/25/2024

  Hello *****,

   

  After ******* reached out to you she was able to offer you an opportunity to reship your kits to you. Upon your decline she reached out to our accounting team for a refund. Your refund will be processed in up to 10 business days. If you have any additional questions comments or concerns please reach back out to ******* at ******************************************* directly. 

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a precision genetic test for $599. The company sent me an email that the results were ready but when I clicked on the link the information was not present on the linked page. I reached out to their customer services. After a week of back and forth e-mails the representative notified me he was escalating my concern and I heard nothing for 2 weeks and emailed the company representative gain. No response. Another week and I messaged again without response. I just received a customer service evaluation questionairre for the company but again no response about my concern. I have basically wasted my $599. There are no other ways to contact the company listed.

  Business Response

  Date: 08/28/2024

  Hello ********,

  We apologize for your experience with us to this point. We have had our patient success manager ******************* reach out to help you with any questions. Unfortunately, he wasPlease give him a call back or reach him at ****************************************** and he will be happy to help you with what you need. We look forward to getting you the service you need. 

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for months for the product that was promised to me and they have not delivered. I have called to get my money back and the wont give me an answer and say they will call me back but no one ever does.

  Business Response

  Date: 09/03/2024

  ****** - we are extremely sorry we were not able to deliver on the service you paid for.  We were unable to credit the original payment method and sent a check to  your home on ************************* on August 21st.  We show it was cashed on August 26th in the amount of $1198.00.

  Best Regards - 10X Health System

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 24th I purchased 2 test kits, I contacted them to see where they were on may 30th was told they are getting ready to ship. The kits arrived june 4th, we sent them back the next day. I contacted them june 17th and was told the kits were logged in on June 12 and told 5-6 weeks to process. On July 23rd I was told it would be another 30 days before I might get the results. At this point I either want the results as promised or a refund. The credit card company said they won't help as I already paid it off in their eyes and it's over the 60 days to dispute it.

  Business Response

  Date: 08/13/2024

  Hello,

  After carefully looking at *******'s account, results became available on 7/31/2024. To access your results please visit *********************************************************** and log in using the email you purchased your test with and your date of birth. Once logged in you should see a tile that says Precision genetic test. Once you click this tile the results will open up as well as a video on how you can read and interpret your results. If there is anything else we can do to help you please directly reach out to ******************* our patient success manager at ******************************************. 

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 6 month peptide treatment I was supposed to get lab work done midway to check levels and when I kept contacting they took 2 months to get back to me after getting my lab work back its all negative I didnt pay that kind of money to not commit to doing the therapy as it should be at this point I have half the product and have been off the product for over 2 1:2 months its like any kind of medicine its supposed to be taken as advised by pharmacy plus when I called to cancel vitamin prescription they gave me the run around until it was shipped so they would get an extra month from me all a scam water almost 5k for this I wish I could get my money back but most of all I hope it doesnt have long negative repercussions because I was never advised as needed to be on dosage adjustment and am running around trying to figure out how to get my blood work under control total disaster

  Business Response

  Date: 08/06/2024

  Hello,

   

  After reaching out to *****, he informed me that he did not want anything to do with our company. Once he was asked to provide more information regarding his experience with us, there seemed to be a discrepancy between what he was told and the process we have in place. After asking once again if there was anything we could do, I was told no. I informed him he could reach out to ****************************************** directly in the event he needed to speak with someone at 10x Health directly. 

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/2024 10:00am spoke with 10X Health employee, *******************, He told me the cost for genetic testing and counseling session is $599. He also told me they had a more comprehensive test for $1200. I told him I did not want to spend $1200 and that I would go to the website and purchase the $599 option. He told me no, don't go to the website, I will take care of everything for you.He told me all that was left was to schedule a lab test with LabCorp and give him my credit card number. So I did. He scheduled my lab test for a few days later (6/20/2024) and charged my credit card $599.On 6/20/2024, I arrived at the ******* location for my blood draw and they did not have any orders on file for me. After several attempts to contact 10X and ***, I received a reply from *** that he did not get my orders sent over because 6/19 was a holiday (two days after I talked to him). Finally he had the orders sent through to ******* and then I noticed ANOTHER charge for $599 on my bank statement. I emailed him the same day (6/20) and asked him to please look at my account because it looks like I was accidentally charged twice. Then he replied back to me that the cost is $599 for blood test and $599 for genetic test. I also called 10X main number and talked with someone - asking them to please pull my call with ******************* who assured me several times that I would only be charged $599. She told me that my money could not be refunded because I went thru with having the test done. If he had not waited until I was actually at the lab to have my orders sent and charge my card again, I could have cancelled the lab appointment! This was very sneaky and dishonest way to go ahead and charge me the $1200 I told him I could not afford to spend out of my HSA account. I asked her to please escalate my call to a manager/supervisor. She assured me that she did and that she included notes of everything I told her. It is now July and I still have not heard back from anyone.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was recommended by 10X Health, after doing my Genetic Testing, that I take their 10X Optimize Supplement. I ordered a subscription and began taking the supplement but had a reaction to it. In March, I called their **************** number to cancel the subscription. I was told it was cancelled and I would not receive any further shipments or be charged for the supplements. In May, I moved and in the process of moving I received a shipment of the 10X Optimize, two bottles, totally about $100.00. I immediately called **************** and at first they said they saw no subscriptions in their system and when I checked my account, I saw no subscriptions listed either but yet, I still received a shipment. I was told I had to cancel the subscription again, even though there wasn't one in the system. I went ahead and cancelled it and the Customer Representative did send me a cancellation email this time. When I asked for a refund and return authorization, I was informed their policy was not to provide refunds for supplements that shipped. Even though they acknowledge I didn't have an active subscription, they told me they would have a Supervisor call me. No one ever called and I just called back for the 3rd time and was told the same story.I have zero confidence a Supervisor is going to call me or I'm going to get my money back for a subscription I cancelled. I still have the box with the sealed supplements in it but it's clear they don't care, just want to sell supplements and don't care of they work for you or not. I am willing to ship the two bottles of 10X Optimize back to them and I want my money back.

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer service to cancel a supplement subscription. They instructed me to log in and cancel. I attempted to log in and the log in wouldnt accept my email address, the very same email address they sent a few emails to. I contacted customer support again and they were zero help. All I want to do is cancel the subscription.