Complaints

This profile includes complaints for 10X Health Ventures LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  10X Health Ventures LLC

  893 Vanderbilt Beach Rd Naples, FL 34108

• 

  10x Health Ventures, LLC

  2920 NE 207th St Ste 901 Miami, FL 33180

• 

  10x Health Ventures, LLC

  18851 NE 29th Ave Ste 902 Miami, FL 33180

• 

  10x Health Ventures, LLC

  640 S San Vicente Blvd Ste 450 Los Angeles, CA 90048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately was taken multiple times. I first purchased a genetic kit from them September 8, 2023. The test was positioned to be individually tailored. They give you 5 markers with generic videos to explain them to you. Then offer you supplements to sell you on auto renew. I went a head and ordered the supplement I assumed was a part of trusting the process. I ordered the blood testing for ****** in November 2023 and this was the worst experience. I had to submit personal documents of history from my *********** I signed adobe documents more than once bc they didn't have anything on file or it never got it. I finally emailed them the reports requested. All the while I am waiting for my blood results that are supposed to be done in 6 weeks and trying to communicate with them and not getting responses. I got answers in late January after I hounded them. I was given an appointment by a third party not even a medical professional. They didn't combine my previous reports or doctor's reports. After reading the same report to me I already had. They said my "healthcare concierge" or whatnot will contact me to set up another consultation that costs money as well. So that was a wasted appointment. They recommended that I start using Ozempic bc that's what most of their clients do. Ozempic should not be recommended for weight loss as there are current lawsuits for this. I sent an email with my issues. But I received no response, apology or refund offer. I tried to cancel my supplements subscription for weeks but can't even login or reset my password as it says "you don't exist". Finally I called again yesterday. I asked to cancel my supplements and make sure the order was not processing. They still would not refund me for the shipment that they had in their possession. They have taken so much money from me as a single mother trying to better herself with no recourse. I have started having medical issues now too. They will take your money quick with no remorse. Horrible

  Business Response

  Date: 04/23/2024

  Hi ****, we will be offering a second opinion for your blood review and send you a return label to send your supplements back

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program is a total rip-off. Don't fall for their marketing and save your money. I started with ordering both the Bloodwork and the **** ***** They quickly called me to set up my bloodwork appointment and to pay for everything which was $1,200.00. There was absolutely no delay in them collecting my money and sadly nothing else they promised has happened. I paid for both tests on 10/20/23. I received my health questionnaires on 10/22/23. My **** test kit shipped out on 10/23/23. I signed both health questionnaires in 10/23/23. I received my **** test results on 11/22/23. I ordered my **** Test Result call on 12/3/23 for $119.00 (was told this part was free during my first call with them) and to make matters worse I couldn't schedule the call because there were no time available but had already paid for it. I also ordered and paid for my supplements that they recommended on the paper copy of my **** Test Results on 12/3/23 for $157.32 and guess what, they didn't have them in stock. On 12/4/23 I started emailing them about all the issues I was having. I didn't receive a response until 12/14/23 & 12/18/23. I had several text messages with their sales person ****** between 11/15/23 and 12/18/23. I have copies of all emails and text messages if anyone would like to see the conversations with these people. I then realized I wasn't getting anywhere with their customer support and decided to dispute the charges on my credit card. It's funny, once I did the dispute I got a text two days later that they are ready to schedule my lab review call. I never did do the call because at this point I don't believe anything they are saying. I eventually did get my refund from my credit card company for the **** Test Review Call ($119.00) and the supplements ($157.32) but never did get a refund back for the two tests ($1,200.00). What's the moral of this story.........Don't fall for this scam unless you want to lose your money.

  Business Response

  Date: 03/28/2024

  Hi ********,
  
  We apologize for the experience you had with us. Just know this, your health is our number one priority, and our team is working night and day to get our patients taken care of. We would be happy to do a GT review call at no cost now that we have scaled up our workforce to support the influx we had last fall.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21493354
  
  I am rejecting this response because: At this point all I want is a refund. Very disappointed in this whole process. No reason it should go to this extreme to get a response or solution from a company. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/04/2024

  Hi,
  
  We will not be refunding since services were rendered. We are happy to add value and improve your experience with us. 

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a *** test from them with my information (name, email address, etc) and after receiving the test kit I filled all of the forms attached to the kit with my information. The results were emailed to my husbands email address because I guess he had placed an order for some supplements from them before and they apparently failed to pay attention to any of the documents they asked me to fill and signed. That is a HIPPA violation- but when I brought it to their attention, I simple got the we are sorry for the mistake, would you like us to update your account? Also, the report provided is really general and totally not specific to my *** but they are quick to advertise that if you want a personalized explanation to pay another $150/200. They advertise as the *** report being personalized directly by your report and there was no such thing.

  Business Response

  Date: 03/28/2024

  Dear *******,

  Thank you for bringing this matter to our attention. We understand your concern regarding the inadvertent sharing of your genetic test results with your husband due to an error in our system. We want to extend our sincerest apologies for any inconvenience or discomfort this may have caused.

  At 10X Health System, we prioritize the security and privacy of our customers' data above all else. Rest assured, measures are in place to safeguard your personal health information in compliance with stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA), and the ************ Protection Regulation (GDPR). We take full responsibility for the system error and have taken immediate action to rectify it by correcting the email address associated with your profile. This ensures that such occurrences will be prevented in the future.

  We recognize the uniqueness and sensitivity of genetic test results, which are specific to each individual. The algorithms we use to generate supplement protocols are carefully crafted based on these results, ensuring accuracy and relevance to your personal health needs.

  Please accept our apologies for any dissatisfaction experienced during this process. Your feedback is invaluable to us, and we are committed to using it to enhance our processes and deliver an exceptional customer experience moving forward.

  Thank you for your understanding. Should you have any further concerns or require assistance, please do not hesitate to reach out to us.

  Warm Regards,

  Carlin French

  10X Health System

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my $1200 for two lab tests in Nov 2023. Took blood test within 2-3 days but had problems with getting DNA test delivered to my home in a subdivision. After long delays I tried for refund but they refused. Fast forward to trying to have doctor **************************** to discuss the results and recommendations. February 24, I meet with a physician assistant who tells me everything that is on the fact sheet. Im still being dodged about getting my recommendations done by a physician and given to me. Im trying to act upon an urge to get into the best shape of my life but its been five months They have my money but cannot service me. You cannot get in touch with anyone who can do anything.

  Business Response

  Date: 04/17/2024

  Hello,

   

  The services ******************* paid for were delivered on time as he should have expected at the time of purchase. Our Refund policy states that we can not refund any items that have already been shipped (**************************************************************). As **** mentioned after he decided to submit results his results were delivered on 1/11/2024 (See Screenshot). Our blood test includes the testing, results, and the telemedicine visit with one of our providers on staff to discuss results. This is explained to each customer at the time of purchase. The cost of recommendations is not covered in the initial price. **** received his results on 11/28/2024 and had his review on 2/24/2024 as he mentioned (see screenshot). The services purchased were delivered per the information we have provided. Since this is the case we did not honor his refund request. 

• Initial Complaint

  Date:03/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 10x genetic testing through ********************* in December. We were told it would be 2-3 weeks. Still nothing! They dont respond to emails. They contacted us about a month ago regarding adding 2 separate email addresses for my husband and I. Were very disappointed and would like a refund! ********************* is getting a bad reputation. I literally have ************************************************************************************* know if this is a scam.

  Business Response

  Date: 03/19/2024

  Hi ******,
  
  It appears that when you performed your genetic test, you used the kit of someone else in your household and they used yours. Due to this, we have to change over unique identifiers, ensure they are all aligned, samples are appropriately moved under the correct ID numbers, etc. and then release them from the lab over to our system so they can then be released over to you. We are currently working on this for you. Thank you for your patience!
  
  

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the blood testing in December of 2023. Bloodwork was processed on 1/6/24. Was told a consultation would take 4-6 weeks. We are now at 10 weeks and no consultation. I have emailed, called and/or texted numerous times asking for a timeframe on *************** to go over my bloodwork. Only response I ever got was we will look into it. My latest email I explained that I understand the company is overwhelmed and unable to provide the service I paid for. All I am asking for is a refund so I can move on.

  Business Response

  Date: 03/27/2024

  Hello. Our sincere apologies for the delays in scheduling. We have been hard at work to expand our provider network to decrease delays just like this! You will see a refund to your original form of payment in 7-10 business days. 

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/192023 I paid 10X health systems $1200 for genetic methylation testing for myself and Wife ***************************. It was paid via my Amex card. A week or two later the swabs were mailed to us and we sent out DNA samples back via mail. I then received an email saying they had received my test and would be in contact shortly with the results. ***** has never had any further correspondence from 10x. I have sent countless emails and left countless messages on their automated phone systems to NO avail. No response whatsoever. We have since had the test done at our regular Dr ****** for $125 each and received the results a week later. 10x has no problem reaching out via email trying to scam us into further biological testing. When I responded to that email asking why we would possibly send them any more money when we've already sent $1,200 for genetic testing and it's been 4 months and no one will respond to anything. I received a response they were sorry for the inconvenience and that was a different division but they would let them know about our situation. That's been well over a month ago and we still haven't heard anything. If you look online and at all the complaints the whole 10x health system is a total scam. The price is grossly inflated to begin with but to add insult to injury you don't even get a response must less any results for your money. And there's clearly no one in the company that cares about that because they will not return a call or email. This needs to be stopped these people are robbing people out of millions of dollars and giving them nothing in return. It's disgusting. Please help us get our $1,200 back but even more importantly these people need to be stopped from doing business and scamming people out of money.

  Business Response

  Date: 03/14/2024

  Hello. We are happy to refund the $1200 and we are not attempting to withhold information from you. It appears you used the kit attached to your wife and your wife used the kit attached to you. This is creating an error for us when we try and release results and why you have not received them yet. Our lab and technology team are currently working on solving this problem, but seem to be having issues reconciling when customers swap kits. We will refund you in the meantime. Please do not spread that we are scamming people or that we are disgusting. We are normal people trying to deliver goods and services to our customers in an honest and ethical way. We do in fact care very much about our customers and are attempting to make it more clear than by having the patient's name on the shipping label to prevent same household kit swaps. We apologize for your experience. 

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21420892
  
  I have received confirmation that there has been one of the charges refunded to my credit card and will accept the response from 10X and settle this as soon as the second $599 is refunded.  I can understand what you are saying in your explanation.  My only response would be that it's been 4 months and we could have worked through this had you returned a call or email.  That would have saved you money and us an emense amount of headache, frustration, and time.

  Thank You 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/18/2024

  Hi *****,
  
  We were able to process a refund to both orders. These order numbers are: ***** and 41314. Expect the refund will reflect on your bank within 5-10 business days.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted multiple times over almost a month to get in contact with this companies customer service in order to put a stop to an auto ship. They have ignored multiples emails and left me in the dark about how to solve the problem. While waiting I received a shipment from them from the auto ship I have been attempting to cancel. I would like a refund of my money and to never receive a shipment or charge from this company again.

  Business Response

  Date: 03/13/2024

  Hello! We apologize for any inconvenience on changing your subscription. We are working hard to make this an easier customer journey and improve the way our customers are experiencing subscription management! Your subscription has been cancelled and you have been refunded. 

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased genetic test for myself and my spouse. Test kits were mailed promptly and we received the "results" within the stated timeline. However, the results are highly suspect, copy, paste results. The company claims "**** is all based on your genes specifically. Its just one test that will show you exactly how your genes operate, what areas need improvement, and a roadmap on how to optimize it." **** leads the consumer to believe they will receive actionable individual guidance based on their test. Instead I received a report with vague guidance that doesn't even make sense. There wasn't a single individualized comment in the results. The only way to get guidance is by purchase an additional call with one of their "Dr's." **** wasn't clear when I ordered the test. I expected to receive actionable results in the $600 test I ordered. I have tried to contact the company twice by email and have not received a response. I did speak with someone in customer service who said there is nothing he can do, he gets 50 calls a day of unhappy people and he has no ability to provide any refund or escalate a complaint. He also told me my results were very strange as he had never seen someone with the type of report I received. Which leads me to believe the test is total BS and they dont even run your results they just provide a random report. **** company does not provide the service they claim they do. I want to a refund for this gigantic waste of money. I really hope the BBB can help keep other customers from being scammed by these people.

  Business Response

  Date: 03/21/2024

  Hello. I am sorry you are dissatisfied with your results. Please review the alleles that are a part of the genetic test. This will show you variability inside of the reports. The supplement recommendations are a precision algorithm based around the results of the different alleles. We are happy to offer you a call to go over your results further in an attempt to improve your satisfaction. We will reach out to to you with a scheduling link. 

  Customer Answer

  Date: 03/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I each purchased a 10X **** testing kit ($1,200)and sent it back to the lab on 11-27-23. 10X confirmed they received our tests and said we would receive our results in a couple of weeks. We received another email on 12-19-23 saying our results were ready and we would be receiving our report in PDF format soon. It is now 3-4-24 and we still do not have our results. We emailed and called them numerous times to try to get a response from the company but we have never been able to talk to anyone nor did they respond to any emails we've sent. We also visited our patient portal and there is no information in either of our accounts. After reviewing the complaints from others who are experiencing the same treatment from 10X as we have, not only do we expect a full refund, we also think this fraudulent company has to be stopped from continuing to scam people.

  Business Response

  Date: 03/06/2024

  Hello! Thank you for writing to us. ** reached out and explained that you and your husband used each other's kits upon delivery. This has caused delays in our ability to result the kits. We have refunded your 2 tests in full. 

  Customer Answer

  Date: 03/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************