Moving Brokers
Entrusted Van Lines LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
Average of 42 Customer Reviews
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Review fromRussell R
Date: 10/12/2022
4 starsRussell R
Date: 10/12/2022
The Entrusted Van Lines team did a thorough and fantastic job moving me from one house to another. It was an all-day move, and they were awesome throughout the moving process. This was the third time I've used this mover, and they were great.Entrusted Van Lines LLC
Date: 10/14/2022
Good day *******,
We're so happy to hear you had a great moving experience. Your review made our day! Our team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you!
Sincerely,
Entrusted Van LinesReview fromGloria S
Date: 10/09/2022
5 starsGloria S
Date: 10/09/2022
This company helped me through one of the most stressful times of my life. I had to move from ********** to ******* abruply for personal reasons and the company I had originally hired never showed up! I called and called and no one picked up the phone. Thank God I was able to get in touch with Entrusted Van Lines and they were able to facilitate my move and charged me less than the original company. Also, they assisted me in getting my deposit back. The movers showed up the next day and were simply amazing. They were punctual and extraordinarily professional. Thank you Entrusted Van Lines!Entrusted Van Lines LLC
Date: 10/11/2022
Good day,
Thank you so much for your kind words, ******. We really appreciate you taking the time out to share your moving experience! We look forward to working with you again in the future.
Best wishes,
Entrusted Van Lines
Review fromGeorge S
Date: 10/06/2022
5 starsGeorge S
Date: 10/06/2022
I wasn't as ready as I would have liked to be, but they had me covered. 2 men army were amazing. They made the entire moving experience easy and simple. They were friendly and speedy! ******* team at Entrusted Van Lines was fantastic. Quick, kind, and followed all COVID protocols. Recommend them to everyone. Thanks so much!Entrusted Van Lines LLC
Date: 10/11/2022
Good day,
George, thank you for the amazing review! We're so happy you had a great moving experience. Until then, we're here if you need anything.
Sincerely,
Entrusted Van Lines
Review fromMelanie W
Date: 10/06/2022
1 starMelanie W
Date: 10/06/2022
When I say run you need to RUUUUUUUUN. This so-called company is a sham ran by extortionists. If I could give them a -10 i would. I'm going to make this story straight to the point. They called my phone the day before to confirm they would be at my home between 11a-3p. 3pm came and went. No one at my house then I get a random call from someone who barely speaks any English tell me to send him pictures of all of my items that are going to be shipped. % pm comes and someone pulls up to my house in a pickup truck who had to use a app to communicate with me. Taking pictures of all my items telling me he will be back to my house by 7pm. I call Entrusted Van Lines to see what is going on and how this all seems shady and unprofessional. They didn't care. They were not in communication with whoever these drivers were. I was getting told different stories from **** to ******** to ********. i was told by ******** that if I didn't use all the space then i will be refunded back a portion of my money to being told the exact opposite from *********. I was given the run around to the point where I did not feel safe with whoever these people were with my belongings. They refuse to refund me back my deposit. I have since filed a police report and have contacted my lawyer and the BBB. This company will not get away with stealing my money. i will fight this to the bitter end.Entrusted Van Lines LLC
Date: 10/25/2022
Good day *******,
We apologize that your experience was less than perfect. We would like to point out We, Entrusted Van Lines, are not a moving company, but we are a moving brokerage. The customer is only reserving space for the household goods. However, if there are any additional packing or additional items there will be an onsite increase. Please note that the customer reserved a Cubic Footage (CF). there is not credit or refund if customer goes below their reservation space. During the initial inventory intake with the details provided by the customer, we implement it in our system, which is used nationwide. It calculates the standard sizing per item. If you have any questions or concerns, please call Entrusted Van Lines customer service line at ************ or via email ********************************
Thank you for your attention to this matter.Review fromHeather J
Date: 10/05/2022
1 starHeather J
Date: 10/05/2022
Would leave a negative star, if it were possible. We felt completely swindled by this company after they gave us a quote, which we found out later only beat other quotes we had gotten by leaving out over 1/3 of our furniture and other items. We found out their tactic one week prior to moving, when they called to do the final "walk-through." I am sure they expected us to take the now DOUBLED QUOTE and just "suck it up" given it was so close to the move time, however, we frantically came up with another plan, as I refused to give such blatantly unethical people another dime of my money. And despite their dishonesty from the beginning, they are now refusing to refund our deposit (the customer service manager was clearly reading from a script, which he probably spends most of his day doing given the service), despite even having our lawyer contact them. I am not sure what our next step will be, but I do know that I would carry EVERY ITEM BY HAND from Kentucky to ******* before I would hire this company. One of the worst customer "service" experiences I have had.Entrusted Van Lines LLC
Date: 10/11/2022
Good day *******,
We would like to express our deepest apologies for the less than satisfactory moving experience the customer has faced. After the customer provided their list of household goods/items, they signed and agreed to the inventory that was taken over the phone. It is the customers' due diligence to make sure that what we have listed is an accurate description of their household goods. With the details provided by the customer, we implement it in our system, which is used nationwide, it calculates the standard sizing per item. The customer may stick to the original estimate. Estimates may be canceled penalty free, and deposits are fully refundable only if the customer cancels the move during the (3) day window. The customer may choose to put their move on hold and the deposit may be used as a credit.
Sincerely,
Entrusted Van Lines
Review fromCathy S
Date: 10/05/2022
5 starsCathy S
Date: 10/05/2022
**** was extremely helpful and considerate in organizing the move. The movers arrived on time with excellent communication throughout. The movers were very helpful, cheerful, and professional. Thank you for making the whole experience as painless as possible.Entrusted Van Lines LLC
Date: 10/11/2022
Good day,
Thank you, Cathy, we value the positive review and are happy to hear you had a great moving experience.
Best wishes,
Entrusted Van Lines
Review fromMary W
Date: 10/04/2022
5 starsMary W
Date: 10/04/2022
Very smooth service. The super helpful chap I spoke to on the phone and ****, the van driver, both made the process easy and painless. I have used them twice and will continue to use them for moving and will recommend them to others.Entrusted Van Lines LLC
Date: 10/11/2022
Good day,
Thank you so much Mary for sharing your experience with us. Please let us know what we can do for you in the future.
Sincerely,
Entrusted Van Lines
Review fromMiranda B
Date: 10/01/2022
1 starMiranda B
Date: 10/01/2022
This is the absolute worst moving company Ive ever dealt with. Many of my furniture items were damaged when received. The movers and the woman that was their contact were so rude and very unhelpful. They estimated me around 8k in the beginning. I did have more items than estimated but somehow my price went up more than 3X, totaling $25,831. I originally had about 160 items and ended up with about 260. I did not have enough items to where it would make sense that the price would go up that much. They also charged me 3k+ in storage fees after I was told I have up to 30 days free storage. After picking up my items the movers left so much trash in my home such as their ********* cups and the water bottles that I so graciously offered them. They also left my house trashed when they dropped my stuff off leaving trash everywhere. I will NEVER recommend using these people to anyone. Youre better off moving your stuff yourself.Entrusted Van Lines LLC
Date: 10/11/2022
Good day *******,
We would like to express our deepest apologies for the less than satisfactory moving experience you've faced. The customer signed a binding NOT to exceed the estimate with our company. Meaning, the customer reserved an amount worth of space on the moving carrier's truck. So as long as they remain within the same, they reserved, there will be no additional upcharges. After management reviewed the phone call between the agent and the customer, the customer did not request for her items to be in storage. If you have any questions or concerns, please call Entrusted Van Lines customer service line at ************ or via email ********************************
Review fromRobert L
Date: 09/30/2022
5 starsRobert L
Date: 09/30/2022
It worked out fine with Entrusted Van Lines. We moved out of state, and it was good with their rep that assisted us. The move was a large van line, and the moving crew was nice. Thanks. 10/10 recommendations! Would hire them again.Entrusted Van Lines LLC
Date: 10/11/2022
Good day Robert,
Thank you so much for the 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
Best wishes,
Entrusted Van Lines
Review fromPearl P
Date: 09/29/2022
5 starsPearl P
Date: 09/29/2022
They are a safe, honest, reliable ************** and we are happy with the experience. We will have zero hesitation in calling Entrusted Van Lines LLC again. These guys were completely professional, courteous, and quick. They were in and out very quickly, and there was no damage to anything. Great Job!!!Entrusted Van Lines LLC
Date: 10/11/2022
Good day Pearl,
We are grateful that you took the time out to leave us a review. We are thrilled that you had an amazing moving experience. We put customer experience and satisfaction as our priority, and your review affirms the hard work we put in every day.
Best wishes,
Entrusted Van Lines
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