Business Profile
Timeshare Companies
Central Florida Investments, Inc.Headquarters
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Reviews
This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 341 Customer Reviews
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Review fromcarl b
Date: 03/31/2023
1 starcarl b
Date: 03/31/2023
When I think “Westgate”, I no longer think of the fun and exciting vacations I was promised. Now I think of all the frustration I felt when I initially found out that everything the salesman sold me on was a load of BS. I think about the disappointment my family and I feel every time we try to book a vacation and can’t because there is never anything open. I think about the irritation of being defrauded and still expected to pay tens of thousands of dollars for nothing. I have one week that can only be used during specific times AND only during odd numbered years. This makes it terribly difficult to vacation. Funny how in the multiple hours of being harassed, no one mentioned that I would also have to pay fees to separate my week on top of the ridiculous amount of the monthly payments. The irony now is that I am working more to pay for a useless timeshare and not spending as much time with my family. What a joke.Central Florida Investments, Inc.
Date: 04/17/2023
April 17, 2023
RE: Carl ******
****** * ****** * ******* * *********** * **** * *********
Dear Mr. ******,
We
appreciate your patience while we reviewed your correspondence. For your
convenience, we will be sending an additional copy of the document mentioned to
you directly by email, as we are unable to upload it to the Better Business
Bureau website. Please find our response below.
It is our most sincere regret
to read that you no longer wish to be an owner with Westgate. While our
beautiful resorts are designed for you and your family to relax and have fun in
a stress-free environment, we sincerely apologize if you feel as if it has been
difficult to utilize your timeshare or if you feel as if your ownership has not
met your expectations. Rest assured that we are here to address your concerns
and provide you with assistance to the best of our abilities.
We appreciate your feedback
regarding the sales presentation you attended and we apologize for any
inconvenience you may have experienced due to the length of the presentation and
if you felt pressured or uncomfortable in any way. Please remember that in
order to receive the promised gifts, you were only required to attend the
presentation for 90 minutes and had no obligation to remain past that time or
to purchase. We ask for you to understand that it would have been at your
discretion to inform the sales staff or closing officer of any discomfort to
ensure proper action was taken and refrain from purchasing if your concerns
were not addressed to your satisfaction. While Westgate is a sales-driven
company, at no point were you forced to stay or to purchase a timeshare
Regarding your concerns about
availability, please allow us to briefly explain your
ownership and some benefits you have as owners. On July 9, 2019, you purchased
an all-season week in a 2-bedroom villa for use during the odd-numbered years with the first occupancy in 2021 at
the Westgate Vacation Villas Resort. Keep in mind that you
purchased under the floating use plan for reservations, wherein you do
not own the use of a specific unit, but a certain unit type, based on
availability. Therefore, you have the right to occupy your villa at your home
resort during your current year and season of ownership without being charged
additional fees. To improve the likelihood of securing desired travel dates,
Westgate allows owners to book reservations up to eleven (11) months in advance
of their travel dates. Any reservations outside of your contracted usage rights
are considered owner benefits (e.g., exchanges, split weeks, etc.),
which are also based on availability and subject to the Westgate Resorts
Internal Exchange terms and conditions, as indicated on your Acknowledgment
of Representations document. Additionally, please be advised
that the terms for splitting your contracted week are disclosed within the Public
Offering Statement.
Our
research has concluded that you were given full and fair disclosure of the
purchase terms and conditions. As consumers, it was your responsibility to
review the terms of the purchase to ensure they fit within your financial means
and travel needs. For Westgate’s and your protection, the written documents
signed and initialed by the parties are considered the expressions of our
mutual understanding of the purchase transaction. Please know that Westgate too
is bound to comply with the terms of the written documents, which constitute the
only verifiable evidence to establish the terms of your ownership. Please also
be advised that you remain responsible for the financial and contractual
obligations associated with the timeshare regardless of whether it is utilized.
With that being said, it is Westgate’s position that your contract is valid,
enforceable, and it will not be cancelled.
While
we are appreciative of your concerns, we remain here to help you. Our Account
Services Team is available to assist you. Please contact them directly at 1-888-999-0101. While they do not provide contract cancellation services,
they are committed to helping you. They will explore options that may be
available to you to assist you with bringing your account current with your
financial difficulties in mind. If you have any further questions or
concerns, you may also contact us at the email address provided below. As you
are a respected and valued owner with Westgate, we thank you for the
opportunity to be of service.
Respectfully,
Connor M., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amReview fromVivian E
Date: 03/28/2023
1 starVivian E
Date: 03/28/2023
Reading some of Westgate replies and this seems to be there answer below. But do they take responsibility for there Sales Reps who lie to us. Unfortunately not everyone reads all the disclosures they are signing when putting their trust in Westgate. basically you are forced to pay maintenance yearly whether you can afford it or not. Then your credit will be ruined if you don't pay. Total scam. So regret buying this timeshare feel trapped. I would definitely part of the class action suit or hopefully news coverage on Westgate scam. Can't even give it away not even Westgate wants it back without getting paid. Customer rating 1 star insane.
YOur position stands that, contrary to your opinion, full and fair disclosure of your purchase terms was provided on each day of sale, and your current contract is and will remain valid and enforceable for as long as you own. As such, you remain financially and contractually responsible for your purchase regardless of usage.Central Florida Investments, Inc.
Date: 04/12/2023
April 12, 2023
RE: Vincenza ******** and
Vivian ********
****** * ****** * ******* * ********** * **** * *********
Dear Mr. ******** and Ms.
********,
We
appreciate your patience while we reviewed your correspondence. Please find our
response below.
It is our most sincere regret
to read that you no longer wish to be owners with Westgate. We remain
appreciative of your long-term ownership and are disheartened to learn that you
have recently become dissatisfied with a purchase you once believed in. We ask
you to remember that it was your right to end the presentation and refrain from
purchasing a timeshare. At no point was Westgate’s permission needed to leave.
Additionally, Westgate cannot control whether you chose to exercise your consumer
rights and ultimately, the choice to make the purchase was yours.
Please understand that
Westgate does hold its employees responsible for the things they say. If you
are able to provide supporting documents for your claims, we will review them and
respond accordingly. However, in the absence of such
documents, no form of verbal communication can or will supersede the contract
agreement made between you and Westgate. As you have also stated that you did
not read the disclosures at the time of purchase, please be advised that it
would have been your responsibility to read what you were agreeing to and
signing. Please also be advised that any failure to read these disclosures
during the signing process or within the rescission period that you were provided
does not invalidate the contract.
We also understand your
concern regarding the affordability of the maintenance assessments; however,
keep in mind that your signatures and initials on the executed contract
documents confirm that you agreed you had the financial capacity to enter into
the transaction. You were also provided the information needed to make an
informed financial decision at the time of purchase, along with the costs
associated with travel. Please understand that as the consumers, it was your
responsibility to review the financial obligations associated with the purchase
to ensure that the purchase fit within your financial means.
Regarding your concern about
credit reporting, please be advised that it is your responsibility to maintain the
financial and contractual obligations that you agreed to at the time of
purchase. Should the obligations associated with your ownership not be
fulfilled, please understand that Westgate is well within its rights to report
data regarding this matter to the credit bureaus accordingly.
Please
also understand that your timeshare property is deeded real estate that you can
sell, transfer, or will to whomever you choose. As you may know, Westgate does
not assist with these processes. While you claim that you have been
unsuccessful in doing so, please understand that this does not negate the fact
that selling the property at your own discretion is always an option. As
for your concern regarding the Legacy Program, please understand that
Westgate chooses to offer this voluntary program, and as such, it is at
Westgate’s discretion whether fees will be assessed.
With regard to your concern
about the rating, please understand that duplicate complaints initiated by
unscrupulous timeshare exit companies that prey on owners with false promises
have become common. Please also understand that the frequency of these
repetitive complaints does not lend them any credibility or merit; however,
they do suggest manufactured form letter allegations by the numerous exit
companies currently flooding the market.
Please know that you are well
within your rights to escalate your complaints to any outside forum as you see
fit. Westgate will continue to address your concerns in a similar manner regardless
of the escalation path you choose. In the absence of documentation that would
negate your signatures from the executed contract documents, your contract will
remain valid, enforceable, and will not be cancelled.
While we are appreciative of your concerns, we remain here to
help you. Our Account Services Team is available to assist you. We
encourage you to contact them directly at 1-888-999-0101. While they do
not provide contract cancellation services, they are committed to helping you.
They will explore options that may be available to you to assist you with
bringing your account current with your financial difficulties in mind. If any
further questions or concerns should remain, you may contact us at the email address
provided below.
As you are respected and valued owners with Westgate, we
thank you for the opportunity to be of service.
Respectfully,
Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Cm/amVivian E
Date: 04/12/2023
I cant believe you can actually say those words full and fair disclosure of your purchase terms was provided on each day of sale. When so many complaints say the same thing promised to help rent and sell timeshare. So with that added security more like sales tactic why not invest in this timeshare. We bough 20 years ago and still majority of complaints say the same thing. Funny how Westgate claims they do not buy back but if you do find a buyer Westgate has to approve the sale and can deny it and at that point Westgate will decide if they will buy it back from you. We are truly westgate hostages.Review fromColleen K
Date: 03/28/2023
1 starColleen K
Date: 03/28/2023
Either Westgate Resorts is going out of business, or they are an unbelievably foolish company!!
They refuse to take back my ownership of 19 years; a paid-in-full contract and a maintenance fee that is currently $1200 annually. First, they say they are going to give me a deed back and when I asked for it in writing, they sent me an affidavit and then subsequently sent me a collections notice saying they are sending my file to their attorney’s to start the foreclosure proceedings. The only reason I can see for their denial is this: They must be in dire straits for the $1200. A business that has received tens of thousands of dollars from us cannot find it in their hearts to relieve me of this financial burden at my age.
Now they are threatening me with foreclosure because I am behind in paying the maintenance fees, after paying a mortgage for close to 20 years. Westgate nauseates me!Central Florida Investments, Inc.
Date: 04/06/2023
April
6, 2023
RE:
Colleen ******
********* * ****** * ******* * ********** * **** **********
Dear
Ms. ******,
We
thank you for your comments and feedback and are saddened to read about your
dissatisfaction, as one of Westgate’s main goals is to assist our owners in
realizing the full potential of their timeshare ownership.
For
us to better address your concerns, please know that, in order to safeguard
your privacy, we will be sending a full response to your concerns to the email
address on file.
Respectfully,
Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Ml/bpReview fromDona S
Date: 03/25/2023
1 starDona S
Date: 03/25/2023
Westgate’s are the worst they take your money and and they get you in a trap they don’t help you and they walk in your hotel rooms give you no privacy they take money off your card and make it so hard I had a family emergency and I had to go back to my home town and the charged my card for 2 nights they are the worst i would suggest anyone go ti this place there scammers for real. Every experience I have ever had with them has been bad and very stressful they are the worst.Central Florida Investments, Inc.
Date: 03/30/2023
March 30, 2023
RE: Donna *****
****** * ****** * **** * *********
Dear Ms. *****,
We thank you for your feedback and were saddened to read about your dissatisfaction with your resort stay as it is Westgate’s desire that you always enjoy your vacation with us.
First and foremost, please allow us to apologize for any lack of quality customer service you may have experienced during your stay with us. Please be assured that Westgate Resorts demands strict adherence to the Westgate standards of excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior. Although we offer continuous training for our staff, our most valuable tool to monitor individual staff performance is comments from our guests; therefore, we truly appreciate your efforts in bringing your experience to our attention. Your detailed observations have been forwarded to the general manager of the resort to provide the tools necessary to make positive changes.
Please be advised that our records indicate that you were properly advised regarding the cancellation policy, and you were charged for a no-show on your reservation accordingly. Please be further advised that we have no record on file regarding your complaint that your privacy was violated. If you have any documentation to support your allegations, we encourage you to submit it to the email address provided below. Thank you for the opportunity to be of service.
Respectfully,
Executive Team
Owner Relations Correspondence
Westgate Resorts
[email protected]
Cm/amReview fromJanine K
Date: 03/20/2023
1 starJanine K
Date: 03/20/2023
I signed a contract in December 2022 for odd years and was given a letter with a free 4-day/3 night stay at the Westgate Lakes resort after three months of having the ownership. I was just about to book the free stay when another agent called me to see if I wanted to update my contract to a yearly contract. What they did not tell me was that if I accepted the contract over the phone, the free stay would be null and void. I just tried today to book the free stay and the woman who I talked to was adamant that I was lied to and then hung up on me when I tried to ask her more questions about the stay.
I then tried to contact the new contract team and the representative I talked to, but no one would answer. I was on hold for 25 minutes and they hung up on me after I waited all that time.
I kept trying and left messages, and no one has contacted me back as of yet. I am going to cancel this new contract and try to sell the old contract. The customer service with this company is horrible and they lie at every turn. One person says, "Yes, you can still use this free stay," and another says, "No since you signed a new contract, that stay is null and void." I just want the truth and for a business to tell it to me straight. I run my own business and if I did any of the things Westgate is doing, I would not have any customers left.
I will never EVER purchase another timeshare from this company as long as I live.Central Florida Investments, Inc.
Date: 03/29/2023
March
29, 2023
RE:
Janine *******
********* * ****** * ******* * *********** * **** * *********
Dear
Ms. *******,
We
thank you for your feedback and were saddened to read about your
dissatisfaction with your purchase. We regret to read about any issues you may
have experienced with regard to your upgrade. After a review of your concerns,
we are pleased to see that you have been assisted further and that we were able
to reach an amicable solution.
We
appreciate the opportunity to be of service and look forward to hosting your
future vacation endeavors. We encourage you to contact our Owner Relations Team
at 1-800-925-9999 / Option 4 for further assistance with all account matters.
Respectfully,
Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]
Ml/bpReview fromK. P.
Date: 03/17/2023
1 starK. P.
Date: 03/17/2023
if I could rate worse I would...I went to the meeting ...it lasted for 8 hours I tried multiple times to say no we weren't interested. they kept having other people talk to us and did lower the price considerably but I still am unsure I made the right decision because it was pressured. I told them multiple times I just want to leave and they kept saying just think about it. I was crying it was awful. don't go to the meeting!Central Florida Investments, Inc.
Date: 04/11/2023
April 11, 2023
Re: Kristy ******
Complaint # 156340 / Account # 49231874196 / Case # CS0113152
Dear Ms. ******,
We thank you for your feedback and were
saddened to read about your dissatisfaction with your purchase. We apologize
for any inconvenience you may have experienced due to the length of the
presentation you attended.
Please be advised that in order to protect your
privacy, we have contacted you directly to provide additional information
regarding your account.
Respectfully,
Michaynalda L., Executive Team
Owner Relations Correspondence
Westgate
Resorts
[email protected]
Ml/bpK. P.
Date: 04/14/2023
this company did make it right and canceled my timeshare. thanks....learned my lessonReview fromElizabeth B
Date: 03/16/2023
1 starElizabeth B
Date: 03/16/2023
I am posting this complaint on behalf of my parents, in hopes of making sure anyone who reads this will be aware of this horrible business. WESTGATE is a scam and a bully of a company. They sold my 83-year-old father a timeshare that they knew he was incapable of using telling him he could lease it or sell it as a good investment. Both of which are lies. My dad is hearing impaired and my mom has advanced Parkinsons. When I call Westgate to discuss with them the issues about retaining ownership, they keep giving us the runaround, Do. Not. Purchase! I will put this everywhere I can, until they let my dad, Oscar Taunton, out of his timeshare.Central Florida Investments, Inc.
Date: 04/17/2023
April 17, 2023
RE:
Elizabeth *******
********* * ****** * ******* * *********** * **** * *********
Dear
Ms. *******,
We
appreciate your continued patience while we researched and reviewed your
concerns. Please accept this as Westgate’s response.
Ms.
*******, please be advised that as you are not an authorized user on this
account, we are unable to respond to your concerns. Please know that we have
unsuccessfully attempted to contact the owners to provide the authorization. As
such, we encourage the owners to contact our Owner Relations Team directly at
1-800-925-9999, option 4 for personalized assistance with all account matters
and to provide the requested information. Should
any questions or concerns remain, please reach out to us at the email address
listed below.
Respectfully,
Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ml/amReview fromjosh L
Date: 03/16/2023
1 starjosh L
Date: 03/16/2023
West gate resorts is a timeshare SCAM!!!They target young and or inexperienced buyers and predate on them with predatory sales tactic. They have ruined my credit for a time share I did not want. They sold me dreams of employment as well in some sort of Ponzi pyramid scheme. They were willing to tell me anything for me to sign fully taking advantage of my ignorance at the time. For almost 3 months i tried to cancel my account and was led on run arounds and dead end lines with voicemails they never returned. I was even Given the sales associates direct number incase i had any issues, a number that was never answered despite calling them dozens of times in the weeks following the purchase. Now they are foreclosing the property that I didn't even want. Westgate resorts will ruin your life!!!!They pressure you into contracts with no way out!!!No wonder They only have 1 star on the "BBB"Central Florida Investments, Inc.
Date: 04/03/2023
April 3, 2023
****** *******************
RE: Josh ******
********* * ****** * **** * *********
Dear Mr. ******,
We thank you for your comments and feedback and
are saddened to read about your dissatisfaction with your purchase, as one of
Westgate’s main goals is to assist our owners in realizing the full potential
of their timeshare ownership.
Please be advised that we have reached out to
you via email, in an attempt to obtain the necessary information to fully
research your concerns, but have received no response. In order to help you,
we will need the account number associated with your timeshare. We ask that you
contact us directly at the email address listed below or call our Owner
Relations Team at 1-800-925-9999, option 4. Please be advised that
we are unable to research your concerns without the requested information.
Rest assured, we continue our commitment to
providing you with the utmost level of customer service and appreciate your
patience during this unprecedented time.
Respectfully,
Michaynalda L., Executive Team
Owner Relations Correspondence
Westgate
Resorts
[email protected]
Ml/bpReview fromAnn C
Date: 03/16/2023
1 starAnn C
Date: 03/16/2023
We have owned a timeshare with Westgate since 2008. When we traveled to a Westgate Resort in August of 2022, we were required to attend an owners update, which we embraced because it was time for us to use their buy-back program because we were ready to sell. They told us that we couldn’t sell because we only had half of the deed and needed the other half to be able to sell. This required an upgrade, which we did not want to do, but eventually did, based on all the misrepresented facts that we later discovered.
The reason we wanted to sell in the first place is because Westgate hides all their fees from you. We have the referral program fees, a deposit fee when checking in, Cruise and Travel fees, and Interval exchange. The fees range between $50-$99 and certainly adds up over time. This does not include the maintenance fees and monthly mortgage payments. The last time we went on vacation, we used our deeded week plus our Bonus week and we still had to pay $599 out of pocket. Why did we sign a contract, pay the mortgage and maintenance fees if we still have to pay so much when we use it. This is not how it was sold to us, and it certainly is NOT a cheaper way to travel, that’s for sure!
We have paid them way too much and they are getting greedier by the day. We are in our 70’s and cannot take much more of this.Central Florida Investments, Inc.
Date: 04/06/2023
April
6, 2023
RE:
Randolph ****
********* * ****** * ******* * *********** * **** * *********
Dear
Mr. ****,
We
appreciate your continued patience while we researched and reviewed your
concerns. Please accept this as Westgate’s response, and additional copies of
the mentioned documents have been sent to you directly for your reference.
First
and foremost, we are saddened to read that you no longer wish to be owners with
Westgate Resorts and that you have not been able to use your timeshare ownership
as it was intended. We also regret any inconvenience you may have experienced
with regard to our Owners’ Update Meetings. although encouraged, you are never under any obligation to
attend or accept an invitation. However, any gifts offered may be contingent on
your attendance. Please be advised that the Owner’s Update Meetings are merely
a tool Westgate utilizes to advise owners of new developments and opportunities
that they can possibly take advantage of. But
again, there is no obligation to attend or to purchase.
While
Westgate may acquire properties from owners from time to time through upgrade
sales, foreclosures, and the exercise of its Right of First Refusal (ROFR),
it does not have a buyback program. The ROFR allows the Developer to
match offers to purchase a property from an owner under the same terms being
offered by a third-party purchaser; however, this option does not constitute a
buyback program.
Additionally,
your claim of being told that you could not sell because you only had half the
deed and needed the other half to be able to sell is a verbal allegation that cannot
be substantiated. As an owner of a timeshare real estate interest, you are able
to use, rent, will, or sell your property; however, this activity would occur
at your discretion. there are certain criteria that have to be met in order to
complete the process. First, the account has to be in good standing to even
start the process. Westgate has up to twenty-four (24) months to record the
Deed for your contracted inventory; however, should you find a buyer prior to
the completion of the recording of the Deed, your buyer may be able to do a
loan assumption. When you do find a potential buyer, please reach out to our Name
Change Department at 1-800-249-0545 to further assist you in
the process.
With
regard to your claim about hidden fees, please be advised that all fees
associated with the account are outlined between the executed documents which
include the Contract for Purchase and Sale, Closing Disclosure, Public
Offering Statement, and Acknowledgment of Representations (AOR).
Any fees for use of owner benefits that are not contractual in nature
are specific to Westgate Resorts Internal Exchange program as referenced
in the executed AOR. Furthermore, please be advised that if you use your
week within your year and season of ownership, at your home resort there will
be no additional fees. In reference to having to pay $599 out of pocket for
your stay, we ask you to understand that you travelled using your bonus week
and not your contracted occupancy. As such, please refer to the Bonus Week
Disclosure in Account # 60499166035 which clearly states that the cost to
use the bonus week in a 2-bedroom was $599.
With
respect to your claim that the timeshare is not a cheaper way to travel, please
be advised that you were provided the costs associated with travel at the time
of purchase. It was your responsibility to evaluate the costs and savings to
ensure that the timeshare fit within your financial needs. We can also confirm
that there are various owner benefits that offer discounted travel
opportunities, based on availability.
Mr.
****, Westgate’s position is that the contract is valid and enforceable. As it
is Westgate’s desire to help
all of our owners realize the full potential of their vacationing assets, we
encourage you to contact our Owner Benefits Team at 1-800-372-0216 for
assistance with your account. Should any questions or concerns remain, please
reach out to us at the email address listed below.
Respectfully,
Executive
Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Ml/amReview fromPatricio G
Date: 03/11/2023
1 starPatricio G
Date: 03/11/2023
Estamos hartos de Westgate. Esta empresa debe ser investigada por las autoridades por sus prácticas comerciales y de venta ilegales. ¡Estamos hartos y se nota que no somos los únicos estafados por ellos! ¿Cómo pueden estos ladrones continuar con sus mentiras? ¡Todo lo que queríamos era llevar a nuestros hijos a Disney y terminamos con un tiempo compartido basura que costó miles de dólares! Le están diciendo a la gente en su presentación que los tiempos compartidos son una inversión inmobiliaria. Que se trataba de un aumento de valor y que se podía generar un beneficio. Este no es el caso; esto es una pérdida de tiempo y dinero. Cuando fuimos a esa presentación, nunca nos dijeron que incluso habría tarifas de mantenimiento. No solo mintieron, sino que también manejaron mal las declaraciones financieras en el momento en que firmamos los documentos. Nunca nos proporcionaron nuestra copia de los documentos legales. Su equipo de ventas son estafadores bien orquestados. Fueron tan despreciable como para mentir acerca de las personas que hacen un negocio con el alquiler del tiempo compartido. Sacaron financiamiento para esta basura a una tasa de interés extremadamente alta. Nunca se nos informó sobre el costo real si se tienen en cuenta las tarifas y los intereses. No les crea cuando dicen que tener un tiempo compartido con ellos le permitirá tomar más vacaciones. No creas nada de lo que prometen. Si te encuentras en una situación en la que Westgate está involucrado, ¡HUYE! Necesitamos unirnos y llevar a estos criminales a los tribunales. Están lastimando a las familias con estos tiempos compartidos inútiles. Westgate es una pesadilla. Investigue un poco más y descubrirá que Westgate ha sido demandado varias veces durante muchos años. Que empresa mas sucia!!! ¡Qué vergüenza Westgate! Devuélvenos nuestro dinero!!!
Translated by BBB Representative:
We're sick of Westgate. This company should be investigated by the authorities for its illegal sales and business practices. We are fed up and it shows that we are not the only ones ripped off by them! How can these thieves continue with their lies? All we wanted was to take our kids to Disney and we ended up with a rubbish timeshare that cost thousands of dollars! They are telling people in their presentation that timeshares are a real estate investment. That it was an increase in value and that a benefit could be generated. This is not the case; this is a waste of time and money. When we went to that presentation, we were never told that there would even be maintenance fees. They not only lied but also mishandled the financial statements at the time we signed the documents. They never provided us with our copy of the legal documents. Your sales team are well orchestrated scammers. They were despicable enough to lie about the people who make a business out of timeshare rentals. They took out financing for this crap at an extremely high interest rate. We were never told the actual cost when fees and interest are taken into account. Don't believe them when they say that having a timeshare with them will allow you to take more vacations. Don't believe anything they promise. If you find yourself in a situation where Westgate is involved, FLEE! We need to come together and bring these criminals to court. They are hurting families with these useless timeshares. Westgate is a nightmare. Do a little more digging and you'll find that Westgate has been sued multiple times over many years. What a dirty company! Shame on Westgate! Give us our money back!!!Central Florida Investments, Inc.
Date: 03/31/2023
March 30,
2023
RE: Patricio
********* / ****** *******
Dear Mr.
*********,
We
are sorry to read of your dissatisfaction with your Westgate timeshare
ownership. Please be advised that Westgate is a reputable company with over two
dozen resorts located in popular vacation locations and over half a million
satisfied owners who regularly visit their timeshare properties and enjoy an
outstanding vacation experience.
In
order to provide you with a specific response to your concerns while respecting
the privacy of your ownership, we are writing you a separate letter, in which
we discuss your claims and our mutual obligations under the contract documents
that you signed in detail.
Respectfully,
Executive
Team
Owner
Relations Correspondence
Westgate
Resorts
[email protected]
Bp/acs
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