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Business Profile

Timeshare Companies

Central Florida Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Reviews

This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Florida Investments, Inc. has 28 locations, listed below.

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    Customer Review Ratings

    1.05/5 stars

    Average of 343 Customer Reviews

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    Review Details

    • Review from

      Date: 02/08/2023

      1 star

      Date: 02/08/2023

      Timeshare is a Ponzi and/ or Pyramid scheme. I have a timeshare never wanted and said No 1 million times during the sales pitch even to the Notary/ lawyer during signing. I was on vacation alone with my 3 kids. Only signed after hearing about the cancellation grace period. Didn't cancel in time and therefore stuck with a pyramid scheme and to be honest the sale was predatory and suspect foul play. Notary/ or lawyer said something about you don't want to go to war with Corporate America. What did that have to do with anything? Most likely there were cameras and so probably there's evidence. Didn't pay attention to the details b/c didn't want it. Someone attacked while sharing testimony saying well you accepted the package deal and showed up so you deserve the outcome. There's no obligation to purchase and that's the sales pitch so NO I am not at fault for accepting deal to sit through a sales pitch. That's ridiculous. Who doesn't grab deals?

      Central Florida Investments, Inc.

      Date: 02/22/2023

      February
      22, 2023





      RE:
      Kiana ******

             ****** * ****** * ******* * *********** * **** * *********
       

      Dear Ms. ******,



      We
      thank you for your patience while we reviewed your correspondence. Please
      accept the following as Westgate’s response.



      First
      and foremost, we were sorry to hear that you may not be satisfied with your
      timeshare purchase. We always hope to provide our owners with the best vacation
      experience possible, and we are sorry if you feel as if we have not met that
      standard for you.



      Further,
      we are sorry if you felt uncomfortable in any way while attending our sales
      presentation. We ask you to understand that, while Westgate is a sales-driven
      company, at no point were you forced to stay or purchase a timeshare. There are
      hundreds of consumers daily who choose not to purchase and leave with their
      agreed-upon incentive once their time obligation has ended. Any allegation
      regarding what your sales representative or closing officer may have advised
      you are verbal allegations we cannot validate. Please know that vacation
      timeshare ownership is a legitimate form of securing luxury resort lodgings
      fully recognized and regulated by the state of Florida. You were also aware of
      the rescission period afforded to you to cancel the purchase if you so desired,
      but did not do so.



      Ms.
      ******, our position stands that full and fair disclosure of your purchase
      terms was provided on the day of sale. As such, your contract remains valid and
      enforceable as written. We thank you for the opportunity to be of service. If
      you require further assistance, we encourage you to contact our Account
      Services Team at 1-888-999-0101. While they do not provide contract
      cancellation services, they are committed to helping you.



      Respectfully,



      Amy
      P., Executive Team

      Owner
      Relations Correspondence

      [email protected]
      (Attn: Amy P.)



      Ap/bp
    • Review fromJames G

      Date: 02/06/2023

      1 star
      BUYERS BEWARE. If you buy a timeshare there may be NO way out of it in the future. No resale value like they will claim. Very hard to sell to anyone. We reported significant life changes to the company and they refuse to let us sign it over to them. This is after we've paid out massive amounts of money. Don't get sucked into the pressure to buy that day. They won't give you an option to think it over. I promise, it's NOT worth it! You can save money traveling on your own, Not with the timeshare. Timeshare costs a lot more in the long run. A lot of fees they don't tell you about up front.
      Sincerely, James & Vicki G
    • Review fromSheree m

      Date: 02/04/2023

      1 star

      Sheree m

      Date: 02/04/2023

      I hope a class action lawsuit comes so that I can join, This place lies upfront and then tells you they will handle it or look into things just so that you can overlapse your 14 days to get rid of it. They stated that I could sell getaways and that they would always be available which that is not true. The cd provided was blank, and my first trip using them my vehicle was damaged and westgate members touched all the evidence after police stated not too then stated they are not responsible for my damaged car. Not to mention a shooting just happened there not to long ago. Its a dangerous place when you visit your kept upfront so you don't see just how run downed it is your wrapped in all the magic and high sale pitches all the while trying to google bbb or reviews only to find they jam the internet so you can't look them up. Beware!!!! Currently looking for a lawyer now.

      Central Florida Investments, Inc.

      Date: 03/01/2023

      March
      1, 2023





      RE:
      Nadia *******

             ****** * ****** * ******* * *********** * **** * *********



      Dear Ms. *******,



      We thank you for
      your feedback and are saddened to read about your dissatisfaction with your
      purchase, as one of Westgate’s main goals is to assist our owners in realizing
      the full potential of their timeshare ownership.



      For us to better
      address your concerns and due to the character limitation for comments, please
      know that we will be sending a full response to your concerns to the email
      address on file for your privacy.



      Respectfully,



      Amy
      P., Executive Team

      Owner
      Relations Correspondence

      [email protected]
      (Attn: Amy P.)



      Ap/bp
    • Review fromChantha C

      Date: 02/04/2023

      1 star

      Chantha C

      Date: 02/04/2023

      Unfortunately this company is sideways and corrupt it seems. Unethical at best. We bought into a timeshare and then found out later we were deceived and scammed by their sales people. A lot of false promises. A lot of information that just isn't true. Be forewarned, if you buy a timeshare it is not an investment property like they will tell you. They are worth nothing to try and resale. No matter how many wrongs we have dealt with during the time of being "owners" with Westgate and irregardless of the poor experiences we have had, they won't give us any kind of refund, and they won't even allow for us to sign the timeshare to them so that we stop getting charged for fees. In my experience, this company truly only cares about profiting off the backs of others and their bottom line, and there is no regard for service or the right thing. Do not get suckered into it the way we did. It's a shame the company won't just do better.

      Central Florida Investments, Inc.

      Date: 03/01/2023

      March
      1, 2023





      RE:
      Chantha ******

             ****** * ****** * ******* * *********** * **** * *********
       

      Dear Mrs.
      ******,



      We thank you for
      your feedback and are saddened to read about your dissatisfaction with your
      purchase, as one of Westgate’s main goals is to assist our owners in realizing
      the full potential of their timeshare ownership.



      For us to better
      address your concerns and due to the character limitation for comments, please
      know that we will be sending a full response to your concerns to the email
      address on file for your privacy.



      Respectfully,



      Amy
      P., Executive Team

      Owner
      Relations Correspondence

      [email protected]
      (Attn: Amy P.)



      Ap/bp
    • Review fromFarrell P

      Date: 02/01/2023

      1 star

      Farrell P

      Date: 02/01/2023

      My girlfriend and I are proud, hard-working people, so we are especially disappointed by Westgate’s willingness to take advantage of us. Their dirty schemes have cost us over $5,000 of our hard-earned money in just one year, but not a single promise was delivered on.
      The presentation was far longer than the hour we were told it would be and we had no choice but to stay because the employees took out driver’s licenses. The entire time was spent with them persistently offering us deals no matter how many times we declined. Several salespeople were rotated in, and out- 5 total by the time we finally surrendered. Everything they said was inaccurate. We were never getting real estate like they claimed. We can’t rent the points for extra money, or stay at Disney, or pass this to our kids without them inheriting the huge debt too! They had no problem spending 3+ hours feeding us lies, but FLEW through the contract, not giving us time to look over anything. I’m positive that this was intentional so we could not catch any of their lies. We want to give the timeshare back but have not had any luck. Maybe they’ll care of it when we stop giving them our money!

      Central Florida Investments, Inc.

      Date: 02/20/2023

      February 20, 2023





      RE: Farrell ******* **.

             ****** * ****** * ******* * *********** * **** * *********



      Dear Mr. *******,



      We thank you for your feedback and were
      saddened to read about your dissatisfaction with your purchase, as one of
      Westgate’s main goals is to assist its owners in realizing the full potential
      of their timeshare ownership.



      Since you also wrote to Westgate directly
      expressing your concerns, in order to protect your privacy, we are sending a
      full response to your concerns to the email address on file under Case No.
      *********.



      Respectfully,



      Amy P., Executive Team

      Owner Relations Correspondence

      [email protected] (Attn: Amy P.)



      Ap/bp
    • Review fromEmilee Y

      Date: 01/26/2023

      1 star

      Emilee Y

      Date: 01/26/2023

      We were so excited for the opportunity to take a low-cost vacation with Westgate. We were told the property would increase in value, be easy to resell, we could pass the property deed on to our children after we pass, yearly maintenance fees would be low, and we would even receive a free membership to Westgate Cruise and Travel so we could use our points towards cruises.
      On a return trip, they had us sit through another presentation which was advertised as a new owner orientation, but it was just another sales presentation. This time they convinced us to upgrade so we could get better rooms and availability.
      Unfortunately, ALL of these are false, and Westgate had lied to our faces during both sales. We feel like we were manipulated and taken advantage of.

      Central Florida Investments, Inc.

      Date: 02/10/2023

      February 10, 2023





      RE: Emilee ***** *****

             ********* * ****** * ******* * *********** * **** * *********



      Dear Mrs. *****,



      We thank you for your patience while we
      reviewed your correspondence. Please accept the following as Westgate’s
      response.



      First and foremost, we are sorry if you felt
      uncomfortable in any way while attending our sales presentation. We ask you to
      understand that, unless you accept an offer for gifting, these meetings are
      voluntary, and you are never obligated to attend, stay through, or purchase. We
      would additionally like to clarify that an upgrade is generally designed to
      give you more than you had before; this could be unit size, season of
      ownership, or other related areas.



      With regard to your concerns about the value of
      your timeshare, please refer to your Acknowledgment of Representations document, wherein you acknowledged that you purchased this property for
      personal use, that there were no representations made regarding investment or
      resale potential, and that the Developer does not have a rental or resale
      program to assist you. Further, your Public Offering Statement, which
      you received on the day of sale, discloses that “the purchase of a timeshare
      interest should be based upon its value as a vacation experience or for
      spending leisure time, and not considered for purposes of acquiring an
      appreciating investment or with an expectation that the timeshare interest may
      be sold.”



      As for your concerns regarding Westgate
      Cruise & Travel Collection (WGCTC), we can confirm for you that,
      as disclosed within your Proposal Review, you did receive a
      complimentary two-year membership to WGCTC. As part of that membership,
      you are able to book cruises, based on availability and subject to their
      third-party terms and conditions. For further information, we encourage you to
      contact WGCTC directly at 1-800-572-6169.



      We understand the concerns you may have
      regarding your maintenance dues and taxes (M&T). We ask you to refer to
      your Contract for Purchase and Sale, which clearly discloses your
      estimated M&T obligations as well as the fact that they may increase over
      time.



      Lastly, with regard to your concerns about the inheritance
      of your timeshare, we encourage you to
      contact a professional legal advisor regarding this concern, as each owner’s
      situation is different.



      Mrs. *****, our position remains that your
      contract is valid and enforceable. However, be advised that solely through your
      delinquency, your account was cancelled by Purchaser’s Default and
      reported to the appropriate credit reporting agencies on December 12, 2022.  No refund will be issued, and you have no
      further contractual obligations to Westgate. 



      We thank you for the opportunity to be of
      service. If you have any additional concerns, you are welcome to contact us at
      the email address shown below.



      Respectfully,



      Amy P., Executive Team

      Owner Relations Correspondence

      [email protected] (Attn: Amy P.)



      Ap/bp
    • Review fromWalteria H.

      Date: 01/25/2023

      1 star

      Walteria H.

      Date: 01/25/2023

      Westgate kept us captive for over 6 hours to manipulate us into a scam of a timeshare contract. Within those 6 hours, they failed to mention very crucial information that would make or break a decision. Here are some of the things we were told: We were advised that the timeshare would appreciate in value and that it would be easy to resell. LIE! We were advised that we could use our timeshare whenever we desired. LIE! We were advised that the timeshare could be passed along to our children upon our deaths. LIE! We were advised that our decision to purchase had to be made immediately because it was a time-sensitive, one-time deal. LIE! We were advised that we could use our timeshare as collateral like a home equity loan. LIE! We are tired of Westgate lying and taking our money so we hope this review can help others into not falling for the same trap we did.

      Central Florida Investments, Inc.

      Date: 02/10/2023

      February 10, 2023





      RE: Walteria ******** (******)

             ********* * ****** * ******* * *********** * **** * *********
       

      Dear Ms. ******,



      We thank you for your patience while we
      reviewed your correspondence. Please accept the following as Westgate’s
      response.



      First and foremost, we are sorry for any
      inconvenience you may have experienced due to the length of the presentation
      you attended and if you felt uncomfortable in any way. We ask you to keep in mind that the only requirement to
      receive your agreed-upon incentive was to complete the 90-minute presentation.
      You could have stopped the presentation at any time as you were under no
      obligation to purchase. In addition, since there may have been offers presented
      on a first-come, first-served basis, depending on the available inventory, the
      representative may have expressed some urgency regarding the offer. However, as
      previously advised, you were never obligated to remain past the agreed-upon
      time to receive your incentive or to purchase a timeshare.



      In regard to your concerns about the value of
      your timeshare, please refer to your Acknowledgment of Representations document, wherein you acknowledged that you purchased this property for
      personal use, that there were no representations made regarding investment or
      resale potential, and that the Developer does not have a rental or resale
      program to assist you. Further, your Public Offering Statement, which
      you received on the day of sale, discloses that “the purchase of a timeshare
      interest should be based upon its value as a vacation experience or for
      spending leisure time, and not considered for purposes of acquiring an
      appreciating investment or with an expectation that the timeshare interest may
      be sold”.



      Your allegation of being told that you could
      use your timeshare as collateral is a verbal allegation we cannot validate. As
      for your concerns about the willing of your timeshare, we encourage you to
      contact a professional legal advisor regarding this concern, as each owner’s
      situation is different.



      Lastly, be advised that we have forwarded
      additional information regarding your ownership to the email address we have on
      file.



      Ms. ******, our review has concluded that your
      contract is valid and enforceable. We thank you for the opportunity to be of
      service. If you require further assistance, we encourage you to contact our Contract
      Mediation Team at 1-800-375-8122 for personalized help with your
      account.



      Respectfully,



      Amy P., Executive Team

      Owner Relations Correspondence

      [email protected] (Attn: Amy P.)



      Ap/am
    • Review fromFerdie F

      Date: 01/21/2023

      1 star

      Ferdie F

      Date: 01/21/2023

      Don't buy a timeshare at this resort, or with any Westgate resort for that matter. They lie so much about what they are selling and then you are stuck with it because you signed a contract. Serious buyers beware. Don't do it! They lie to you about the timeshare being an investment and how you will have all these travel options and opportunities, and you'll save money on vacations. None of it is what it really is. And once you sign a contract that's it, you are stuck with it. By the way, the annual fees don't stop going up every year either... ever. Their timeshares are not worth your time or money. Don't get stuck like we did. They won't release us no matter how badly things have gone. And it's difficult to even give a timeshare with Westgate away to someone for free. No one wants them. This is a scam service

      Central Florida Investments, Inc.

      Date: 02/10/2023

      February
      10, 2023





      RE:
      Ferdie *********

             ********* * ****** * ******* * *********** * **** * *********



      Dear Mr. *********,



      We
      thank you for your patience while we reviewed your correspondence. Please
      accept the following as Westgate’s response.



      First,
      in regard to your concerns about the value of your timeshare, please refer to
      your Acknowledgment of Representations (AOR) document, wherein
      you acknowledged that you purchased this property for personal use, that there
      were no representations made regarding investment or resale potential, and that
      the Developer does not have a rental or resale program to assist you. Further,
      your Public Offering Statement, which you received on the day of sale,
      discloses that “the purchase of a timeshare interest should be based upon its
      value as a vacation experience or for spending leisure time, and not considered
      for purposes of acquiring an appreciating investment or with an expectation
      that the timeshare interest may be resold”.



      In
      regard to your concerns about the length of your contract, be advised that, as
      disclosed within your executed Contact for Purchase and Sale (Contract), the
      timeshare period being sold includes the conveyance of an interest in real
      property in perpetuity. You purchased a deed, and deeds are perpetual; as such,
      you are responsible for the property unless there is a change in title.



      We
      understand the financial concerns you may have. We ask you to remember that, at
      the time of purchase, you were provided with the costs associated with travel.
      It would have been up to you to ensure that the timeshare fit into your
      vacation wants and financial means. As for your maintenance dues and taxes
      (M&T), multiple documents, specifically the AOR and Contract,
      indicate that M&T is estimated. Further, per your Closing Disclosure,
      the estimated taxes, insurance, and assessments can increase over time.



      It
      is important to understand that your M&T represents represent
      the only source of revenue available to pay the cost of maintaining your
      resort. The Owners’ Association is responsible for calculating the resort’s
      annual budget and dividing it equitably among all the owners so that each one
      pays a fair share of the costs needed to preserve the integrity of the resort’s
      services while keeping the costs as low as possible. If the cost of goods and
      services to maintain your resort increases, this increase to the Budget is
      divided amongst all the Resort Owners so that each pays his fair share of the
      increase. It is also important to know that all of the M&T paid goes
      directly to the Owners’ Association and that the Developer pays his share of
      the M&T on all unsold timeshare Weeks at your resort, so he has a vested
      interest in keeping costs as low as possible.



      Mr.
      *********, we ask you to understand that, once an owner’s state-mandated
      rescission period has passed, we are not required to offer cancellation upon
      request. As such, our position stands that your contract is valid, enforceable,
      and not subject to cancellation. We thank you for the opportunity to be of
      service. If you require further assistance, we urge you to contact our Contract
      Mediation Team at 1-800-375-8122. While they do not provide contract
      cancellation services, they are committed to helping you.



      Respectfully,



      Amy
      P., Executive Team

      Owner
      Relations Correspondence

      [email protected]
      (Attn: Amy P.)



      Ap/am
    • Review fromDeAnne W

      Date: 01/19/2023

      1 star

      DeAnne W

      Date: 01/19/2023

      Admittedly, we have long history with Westgate Resorts and regrettably this post, you will find is only bitter and not sweet. We were young newlyweds when we started, 15 years ago. The reality is that, regardless of spending thousands of dollars with Westgate and have long since paid off our loan obligations, we want nothing more to do with Westgate due to the diminishing property standards and lack of availability. We were told we could sell the property or easily rent it out if we did not use our weeks. We were told that the value of the timeshare would appreciate. Both things are lies as only the cost goes up and the timeshare in truth has no value. Here we are several years later, and on many occasions, our experiences with their hotels and staff have been below standard and not as advertised. The rooms look worn and unclean. Our family who used our timeshare has reported back to us that the staff was rude once they declined to attend a presentation when they figured out, they would not be their next target for a commission check. We started exploring ways to sell back or transfer the timeshare. And guess what, they will not take back a PAID IN FULL contract. Nor will they allow us to sell it or give it away. It is tied to our Estate in perpetuity. This all means that our children’s inheritance will be diminished unless we are released from the contract and therefore ending our obligation with Westgate Resorts, who is essentially stealing our money for rising fees on a product we are steadfast in not using any longer. There is no discounted travel, tickets, etc. that is worth this headache and financial burden. Do not be duped by Westgate Resorts.

      Central Florida Investments, Inc.

      Date: 02/06/2023

      February 6, 2023





      RE: DeAnne ******

             ********* * ****** * ******* * ********** * **** * *********



      Dear Mrs. ******,



      We thank you for your patience while we
      reviewed your correspondence. We apologize for the delay in our response and
      for any inconvenience this may have caused. Westgate’s response follows below.



      First and foremost, we are sorry if you feel as
      if you may not have received the quality customer service Westgate prides
      itself on providing its owners and guests. We always hope to assist to the best
      of our abilities, and we are sorry if you feel as if we have not met that
      standard for you. We ask you to understand that, while we certainly appreciate
      your attendance at our update meetings, they are not mandatory, and you are
      never obligated to attend or purchase.



      Due to the fact that timeshare real estate
      sales are highly regulated and contractual in nature, the Developer requires
      all owners to complete the Acknowledgment of Representations (AOR)
      document. With this document, the Developer strives to eliminate the
      possibility of any misunderstandings with regard to what may have been
      presented to you, which may have influenced your decision to purchase. It
      states that you purchased this property for personal use, that there were no representations
      made regarding investment or resale potential, and that the Developer does not
      have a rental or resale program to assist you. In addition, the Public
      Offering Statement, which you received on the day of sale, discloses that
      “the purchase of a timeshare interest should be based upon its value as a
      vacation experience or for spending leisure time, and not considered for
      purposes of acquiring an appreciating investment or with an expectation that
      the timeshare interest may be sold.”



      While there are case specific instances where
      Westgate may acquire inventory back, such as in the cases of foreclosure or
      upgrades, we are not in the business of simply taking back timeshares. However,
      as the owner of deeded real estate, you are well within your rights to rent,
      sell, or transfer your timeshare interest at your own discretion. While
      Westgate does not assist with this, a comprehensive timeshare resale resource is
      available at the American Resort Development Association’s Resort Owner’s
      Coalition (ARDA – ROC) website: http://www.arda-roc.org/resales/ or by calling 1-202-371-6700. As for your concerns regarding the inheritance
      of your timeshare, we encourage you to consult with a professional legal
      advisor regarding this, as each owner’s situation is different.



      With regard to your financial concerns, while
      we understand the financial concerns you may have about your owner benefits,
      we would like to advise you that these benefits are not contractual in nature
      and therefore not part of your deeded ownership. They are additionally subject
      to the terms and conditions of the Westgate Resorts Internal Exchange (WRIE)
      program. As for your concerns regarding your maintenance dues and taxes
      (M&T), it is important to understand that your M&T represents the only source of
      revenue available to pay the cost of maintaining your resort. The Owners’
      Association is responsible for calculating the resort’s annual budget and
      dividing it equitably among all the owners so that each one pays a fair share
      of the costs needed to preserve the integrity of the resort’s services while
      keeping the costs as low as possible. If the cost of goods and services to
      maintain your resort increases, this increase to the Budget is divided amongst
      all the resort owners so that each pays his fair share of the increase.



      Lastly, please be advised that we are
      forwarding additional information about your ownership to the email address we
      have on file.



      Mrs. ******, our review has concluded that your
      contract is valid and enforceable, and you remain financially and contractually
      responsible for your purchase regardless of use. We thank you for the
      opportunity to be of service. If you require further assistance, we encourage
      you to contact our Owner Relations Team at 1-800-925-9999 / option
      4 for
      personalized help with all account matters.



      Respectfully,



      Amy P., Executive Team

      Owner Relations Correspondence

      [email protected] (Attn: Amy P.)



      Ap/bp
    • Review fromFavian P.

      Date: 01/17/2023

      1 star

      Favian P.

      Date: 01/17/2023

      Well, I'm going to start by saying that those time shares in Westgate are a scam, it's the worst deal I've ever done in my life.
      I lost about 7 hours of my vacation time with them.
      they trap you and if you have children it is easier for them to manipulate us because they lie to the children,
      They treat you like a king, they show you the most beautiful rooms and they tell you that you can have these rooms anywhere in the world, and that you can also earn extra money, but all of that is a lie, that's just for you to sign.
      The worst thing is that they are not even realtors, you cannot refinance or sell, that is one of the best legal scams that they do, poor people, I hope the governments were something for that, and they ask you for deposit money, and if you do not pay, they will harm you The credit, for me, that time share screwed up my life because at the time of the pandemic I wanted to refinance my house because the crisis was going on, and this time share screwed up my life, I lost a lot of money with this time share
      And the worst thing is that two years ago I wanted to go on vacation for two weeks, one week to Miami, and the other to Las Vegas.
      and I call and they tell me that I only had one week per year omg ??.
      So I went to Coca Beach for a few days, West Gate told me that I didn't have that room that they showed me, a big one with three bedrooms, a yacuzy, kitchen, three bathrooms, all a lie and I was paying so much money, they were practically leaving me in the bankruptcy,
      I hope I can get out of this time share as soon as possible. It's very stressful. And if I could do something for other people so that what happened to me doesn't happen to them. I would do it with great pleasure.
      I would give you any information

      Central Florida Investments, Inc.

      Date: 02/02/2023

      February 2, 2023





      RE: Favian ****

             ********* * ****** * ******* * *********** * **** * *********



      Dear Mr. ****,



      We thank you for your patience while we
      reviewed your correspondence. We apologize for the delay in our response and
      for any inconvenience this may have caused. Westgate’s response follows below.



      First and foremost, we are sorry for any
      inconvenience you may have experienced due to the length of the presentation
      you attended. We
      ask you to keep in mind that the only requirement to receive your agreed-upon
      incentive was to complete the 90-minute presentation. You could have stopped
      the presentation at any time as you were under no obligation to purchase. In
      addition, we would like to advise you that the sales representatives who
      attended you do in fact hold a real estate license.



      With regard to your allegation of being told
      you could earn extra money from your timeshare, keep in mind that you joined Westgate’s
      referral program, our Travel Partners Program (TPP), wherein
      owners can earn commissions from qualified timeshare purchases, tours, and
      reservations. However,
      we deny that any representative promised or guaranteed that you will be able to
      generate money this way. If you have further questions or concerns about the TPP,
      you may contact our Travel Partners Department directly at 1-800-884-0250 for assistance. Please know that participation in this program is strictly
      voluntary and does not affect your Westgate ownership.



      We are sorry for any issues you may have experienced
      with regard to refinancing. We ask you to understand that, while refinancing
      may be possible through a third-party lender, we are unable to guarantee any
      refinancing options, as all lenders have their own terms and conditions.
      However, we can confirm for you that many owners have been able to successfully
      refinance their timeshare in the past.



      As for your resale concerns, while we
      understand that you do not view it as a viable option, you are still able to
      sell your timeshare interest at your own discretion. Although Westgate does not
      assist with this endeavor, a comprehensive timeshare resale resource is available at
      the American Resort Development Association’s Resort Owner’s Coalition (ARDA
      – ROC) website: http://www.arda-roc.org/resales/ or by calling 1-202-371-6700.



      Lastly, we have forwarded additional
      information about your ownership to the email address we have on file in an
      attempt to clarify what you contracted with Westgate.



      Mr. ****, our review has concluded that your
      contract is valid and enforceable. We thank you for the opportunity to be of
      service. If you require further assistance, we encourage you to contact our Contract
      Mediation Team at 1-800-375-8122.



      Respectfully,



      Amy P., Executive Team

      Owner Relations Correspondence

      [email protected] (Attn: Amy P.)



      Ap/bp

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