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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Westgate Resorts, LTD

  915 Westgate Resort Road Gatlinburg, TN 37738

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

• 

  Westgate Myrtle Beach, LLC

  415 S Ocean Blvd Myrtle Beach, SC 29577

Review Details

• Review fromKevin S

  Date: 01/12/2023

  1 star

  Kevin S

  Date: 01/12/2023

  TIMESHARE SCAM!!! Do not attend a meeting or presentation with a Westgate Resort! It is a trap. Their sales people are not doing business on the up and up and they will not tell you the truth or all the information. They are pedaling the timeshares as investments, but they aren't actually worth anything to sell after you buy. You can't get out of the contract either, it's a lifetime contract, and Westgate will not let you out no matter what. Their staff flat out lied to us to get us to sign the contracts and they still won't let us out. They make the timeshare sound like a great way to get all these vacation options and that's not what you will get in reality. Definitely not a way to save on travel expenses. There are fees they will not tell you about. Don't let them pressure you into this! It is not worth the money or the headache! You can get MUCH better vacations without a timeshare, and especially without one with Westgate. Not a good company to deal with. They don't care about service or customers. If you do buy one, good luck ever getting out of it!

  Central Florida Investments, Inc.

  Date: 02/02/2023

  February 2, 2023
  
  
  
  
  
  RE: Kevin ********
  
         ********* * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. ********,
  
  
  
  We thank you for your patience while we
  reviewed your correspondence. We apologize for any delay in our response and
  for any inconvenience this may have caused. Westgate’s response follows below.
  
  
  
  First and foremost, we were sorry to read that
  you may not be satisfied with the customer service you have received thus far
  from Westgate. We always hope to assist our owners to the best of our
  abilities, and we are sorry if you feel as if we have not met that standard for
  you. Be advised that we have addressed several of your concerns prior and are
  sending a copy of our previous response to the email address we have on file
  for your review.
  
  
  
  In regard to your concerns about the value of
  your timeshare, please be advised that per your Public Offering Statement,
  which you received on the day of sale, the purchase of a
  timeshare interest should be based upon its value as a vacation experience or
  for spending leisure time, and not considered for purposes of acquiring an
  appreciating investment or with an expectation that the timeshare interest may
  be resold. Further, at the time of purchase, you were provided with the costs
  associated with travel. It would have been up to you to ensure that the
  timeshare fit into your vacation wants and financial means.
  
  
  
  As for your concerns regarding fees, please be
  advised that all fees associated with your contracted occupancy are outlined
  between the Contract for Purchase and Sale, Acknowledgment of
  Representations, and Public Offering Statement. Be advised that if
  you are using your occupancy week as contracted, there will be no additional
  fees.
  
  
  
  Lastly, we ask you to understand that you
  purchased deeded real estate, and deeds are perpetual. As such, you remain
  responsible for the property unless there is a change in title.
  
  
  
  Mr. ********, our position remains that your
  contract is valid and enforceable. We thank you for the opportunity to be of
  service. If
  you require further assistance, you are welcome to contact our Owner
  Relations Team directly at 1-800-925-9999 / option 4 for personalized
  help with all account matters.
  
  
  
  Respectfully,
  
  
  
  Amy P., Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn: Amy P.)
  
  
  
  Ap/am

• Review fromStephen L

  Date: 01/11/2023

  1 star

  Stephen L

  Date: 01/11/2023

  This company's timeshare program is a scam! Do not go to a presentation, no matter what they offer you. Do not believe what they say. Do your own research. They will tell you the offer is only good that day, that's not true. You can get just as good an offer any time you like. Their timeshares are not an investment and there is no monetary value in them. You will not get your money back down the road. You can't even get out of it. After being a loyal owner for years I have now learned how this company truly considers its customers. All I have asked is to get out or sign the ownership back to them and they refuse. They denied me for the "Deed Back program" but give no reasons why. Meanwhile their annual fees have increased significantly. You will be stuck paying this every year. It's a nightmare. Not even remotely worth the money. Definitely not saving any money on vacations with them. Don't buy, it's that simple.
  
  
  
  Regards,
  
  
  
  Stephen ***** - Westgate Timeshare Owner
  

  Central Florida Investments, Inc.

  Date: 02/02/2023

  February 2, 2023
  
  
  
  
  
  RE: Stephen *****
  
         ********* * ****** * ******* * ********** * **** * *********
  
  
  
  Dear Mr. *****,
  
  
  
  We thank you for your patience while we
  reviewed your correspondence. We apologize for the delay in our response and
  for any inconvenience this may have caused. Westgate’s response follows below.
  
  
  
  First and foremost, be advised that we have
  addressed several of your concerns previously. We have sent copies of our
  previous responses to the email address we have on file for your review.
  
  
  
  We are sorry if you felt uncomfortable or
  pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come,
  first-served basis, depending on the available inventory, the representative
  may have expressed some urgency regarding the offer. However, you were never
  obligated to remain past the agreed-upon time to receive your incentive or to
  purchase a timeshare.
  
  
  
  With regard to your concerns about the value of
  your timeshare, please be advised that, dueto the
  fact that timeshare real estate sales are highly regulated and contractual in
  nature, the Developer requires all owners to complete the Acknowledgment of
  Representations document. With this document, the Developer strives to
  eliminate the possibility of any misunderstandings with regard to what may have
  been presented to you, which may have influenced your decision to purchase. It
  shows that you purchased this property for personal use, that there were no
  representations made regarding investment or resale potential, and that the
  Developer does not have a rental or resale program to assist you. Additionally,
  the Public Offering Statement, which you received on the day of sale,
  discloses that “the purchase of a timeshare interest should be based upon its
  value as a vacation experience or for spending leisure time, and not considered
  for purposes of acquiring an appreciating investment or with an expectation
  that the timeshare interest may be sold.”
  
  
  
  Lastly, with regard to your financial concerns,
  we ask you to understand that, at the time of purchase, you were provided the
  costs associated with travel. It would have been up to you to ensure that the
  timeshare fit into your vacation wants and financial means.
  
  
  
  Mr. *****, please be advised that Westgate’s
  position remains unchanged, and your contract remains valid and enforceable. We
  thank you for the opportunity to be of service. If you require further
  assistance, you are welcome to contact our Owner Relations Team directly
  at 1-800-925-9999 / option 4 for personalized help with all account
  matters.
  
  
  
  Respectfully,
  
  
  
  Amy P., Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn: Amy P.)
  
  
  
  Ap/bp

• Review fromGlen W

  Date: 01/11/2023

  1 star

  Glen W

  Date: 01/11/2023

  HIGH PRESSURE ALERT! Westgate Resorts are relentless, whatever you have been "promised" it will not come to fruition. There is nothing "Free", there is never "just 90 minutes", you have "Won" nothing but potentially a lifetime of heart ache. They are not associated with, nor can you gain access to Disney Resorts by investing in Westgate, as we were told. This is not Real Estate, as we were told. You can not "return" your timeshare, as we were told. This is not a good investment, as we were told. In fact, it is lousy investment of time, emotions, and money! To summarize, Westgate's salespeople tricked us into buying into this scam by playing to our emotions and flat out lied about every aspect that appealed to us!   At the time we were engaged and were thinking about our future and having kids. The salesperson mentioned that Westgate ownership would allow us to take family vacations to Disneyworld and Disneyland and that was something that absolutely appealed to us, but if you are unaware finding accommodations at a Disney resort is an exercise in futility. The allure of buying real estate into exclusive resorts where only members could stay, gave us a sense of pride, but we've discovered that just about every online rental website offers their resorts for far cheaper than what we pay as members.  Now that we have this enormous waste of money, we have found it nearly impossible to use. We were told that we would have availability whenever but learned that this isn't the case...even when we've searched over a year in advance.  The level of debt forced on us with a worthless product is suffocating!

  Central Florida Investments, Inc.

  Date: 01/25/2023

  January 25, 2023
  
  
  
  
  
  RE: Glen ******
  
         ********* * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. ******,
  
  
  
  We thank you for your patience while we
  reviewed your correspondence. We apologize for the delay in our response and
  for any inconvenience this may have caused. Westgate’s response follows below.
  
  
  
  Mr. ******, please be advised that your
  concerns were addressed in our response dated January 10, 2023. While this
  response was sent by US Mail, we have resent a copy to the email address we
  have on file as a courtesy.
  
  
  
  Please be advised, our position remains that
  your contract is valid and enforceable. We thank you for the opportunity to be
  of service. If you require further assistance, we again encourage you to
  contact our Account Services Team at 1-888-999-0101.
  
  
  
  Respectfully,
  
  
  
  Amy P., Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn: Amy P.)
  
  
  
  Ap/bp

• Review fromTerrance W

  Date: 01/09/2023

  1 star
  Do NOT trust this company when it comes to their timeshares. Do NOT buy a timeshare from them - it's a scam! Their sales people are highly unethical and will say anything to get you to buy, true or not. The resort accommodations they show you are not actually what you will most likely get when you use the timeshare. BE AWARE - their timeshares are not financial investments like they say. It is not worth anything if you try to sell it! Westgate will not let you out either! Way more cost involved than they will tell you, so they put us in a major financial bind. They won't do allow any options to get out of it. They just don't care. You will be nothing more than money coming in to them. Horrible company!
  
  
  
  Terrance ********

• Review fromGeorge D

  Date: 12/09/2022

  1 star

  George D

  Date: 12/09/2022

  It is high time we end our 17-year, one-sided relationship with Westgate Resorts. We now realize that we were simply easy marks for their unethical salespeople, who continued to rob us blind for several years. They will trap you in a room for hours on end and fill your head with dream vacation thoughts, but really, they are just giving you misinformation while omitting the most important FACTS. This is not a real estate investment, that can be rented or resold. You cannot refinance this loan at a bank. Your family WILL be burdened with this very high debt, low quality product which remains in perpetuity. Westgate loves that word perpetuity; it accurately describes how long the established timeline is to be ripped off in a Westgate Resorts contract. We have used our membership 8 times in 17 years; that equals approximately $6k per vacation at sub-par resorts. This has been by far the worst business-consumer relationship either of us have had to deal with in our lives, and we will no longer tolerate the financial abuse and fraud.

  Central Florida Investments, Inc.

  Date: 12/30/2022

  December 30, 2022
  
  
  RE: George **********
  **************************************************************
  Dear Mr. ******,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for any delay in our response and for any inconvenience this may have caused. Westgate's response follows below.
  
  First and foremost, we were disheartened to read that you may not be satisfied with your timeshare purchase. We always hope to provide our owners with the best vacation experience possible, and we are sorry if you feel as if we have not met that standard for you. We additionally regret to read of any inconveniences you may have experienced due to the length of the presentation you attended. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. Please remember that you could have stopped the presentation at any time as you were under no obligation to purchase.
  
  In regard to your investment concerns, allow us to refer you to your Acknowledgment of Representations document, which you received on the day of sale and discloses that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you.
  
  As for your concerns regarding refinancing, while this may be possible through a third-party lender, we are not able to guarantee any refinancing options, as all lenders have their own terms and conditions. However, we can confirm that many of our owners have been successful in refinancing their timeshares in the past, and have successfully taken out personal loans, home equity loans, or have chosen to use low-interest credit cards to pay off their timeshare mortgage.
  
  Mr. ******, our position stands that, contrary to your opinion, full and fair disclosure of your purchase terms was provided on each day of sale, and your current contract is and will remain valid and enforceable for as long as you own. As such, you remain financially and contractually responsible for your purchase regardless of usage.
  
  We thank you for the opportunity to be of service. Should you require further assistance, our Owner Relations Team is available to provide personalized help with all account matters. You may reach them directly by calling 1-800-925-9999 / option 4.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am

• Review fromTwaunna W

  Date: 12/02/2022

  1 star

  Twaunna W

  Date: 12/02/2022

  Westgate and their employees have caused me so much stress, I wish I never went to their presentation. It definitely was not worth a $79 stay at their resort! Right off the bat, the salesperson kissed up to me, telling me I was a VIP and was being offered special pricing on a timeshare. I was told about how much money I'd be saving over 10 years vs. paying for vacations regularly. Now knowing that I'll pay almost $45,000 in 10 years upsets me. That's a $4,500 vacation every year! I could pay for a hotel, flight, rental car and then some with $4,500/year! And that doesn't even include annual maintenance fees. Had anyone told me what I was really paying, I would never have been in this mess. What upsets me even more is that I was told there was a buyback program in case I changed my mind at any point. Unfortunately, that program doesn't even exist. Now I'm stuck with this huge debt and Westgate will not honor my cancellation request.

  Central Florida Investments, Inc.

  Date: 12/22/2022

  December 22, 2022
  
  
  RE: Twaunna ******
  *************************************************************
  
  Dear Ms. ******,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused. Westgate's response follows below.
  
  First, while your allegations regarding what you were told on the day of the sale are verbal, we can confirm for you that our sales teams do offer various day-of-sale discounts based on the available inventory. As for your concerns regarding buyback, allow us to refer you to your Acknowledgment of Representations document, wherein you acknowledged that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you.
  
  In regard to your financial concerns, allow us first to advise you that your claim of paying almost $45,000 over ten years is unsubstantiated. We ask you to refer to your Closing Disclosure, which clearly states that payments will total $44,785.20. At the time of purchase, you were provided with this cost, as well as all other costs associated with the timeshare. It would have been up to you to ensure that it fit within your vacation wants and financial means.
  
  Ms. ******, our position remains that your contract is valid. We thank you for the opportunity to be of service. If you require further assistance, you are welcome to contact us at the email address below.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromKeely H

  Date: 11/15/2022

  1 star

  Keely H

  Date: 11/15/2022

  Westgate will lie, lie, lie...and none of their management or executives seem to care. If you purchase with them, you will NOT... Be generating Rental Income.  Have a Real Estate investment.  Gain access to private and exclusive resorts. Be able to easily access or reserve anything vacations. Have access to ANYTHING Disney related. What you WILL experience is... Extra fees for the privilege of using what you "own". Maintenances that steadily go up in perpetuity. Employees taking your DL to run credit checks, without verbal authorization. Followed by...the same employees opening a Westgate Credit Card in my name to pay for a down payment on product I DID NOT WANT. Westgate does NOT adhere to State and Federal Laws when reviewing the contracts by omitting truth in lending requirements and interest rates or disclosing rescission periods required by law.   The amount of deception and shady business tactics that occurred during our experiences were so extreme that we are shocked they are still allowed to operate legally. Their methods are clearly intentional tactics so people can't leave and are pressured so intensely they have no other choice but to buy. Our entire relationship with Westgate Resorts was built on a lie.

  Central Florida Investments, Inc.

  Date: 12/01/2022

  December 1, 2022
  
  
  RE: Keely ******* (***)
  *************************************************************
  
  Dear Ms. *******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we are sorry if you felt uncomfortable or pressured in any way while attending our sales presentation. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. Although Westgate is a sales-driven company, at no point were you forced to stay or purchase a timeshare. There are hundreds of consumers who attend our presentations on any given day, choose not to purchase, and leave with their agreed upon incentive as promised.
  
  As for your allegation that your sales representative took your driver's license to run a credit check without your permission, this is a verbal allegation we cannot validate. Please refer to your Westgate Mastercard Tear-Off, wherein you acknowledged that you were applying for a credit card and that you authorized access to your credit reports.
  
  With regard to your customer service concerns, we would like to advise you that Westgate absolutely holds its employees responsible for the things they say and do when owners provide supporting documentation for us to confirm that their allegations are valid. While you state that you did not want to purchase, a review of your account shows that this is the third purchase contract you have entered into with Westgate.
  
  Due to the fact that timeshare real estate sales are highly regulated and contractual in nature, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Acknowledgments #3 and #5 show that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you.
  
  Regarding your usage concerns, please be advised that, as a Westgate owner, you do book from an owner exclusive inventory pool, and you are entitled to rights and benefits solely offered to our owners. We have forwarded additional information about your ownership to the email address we have on file.
  
  We understand the concerns you may have regarding your maintenance dues and taxes (M&T). We ask you to understand that multiple documents, specifically the AOR and Contract for Purchase and Sale (Contract), indicate that the M&T listed in them is estimated. In addition, per the Closing Disclosure, the estimated taxes, insurance, and assessments can increase over time. It is important to understand that your M&T represents the only source of revenue available to pay the cost of maintaining your resort. The Owners' Association is responsible for calculating the resort's annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resort's services while keeping the costs as low as possible. If the cost of goods and services to maintain your resort increases, this increase to the Budget is divided among all the Resort Owners so that each pays his fair share of the increase.
  
  Lastly, we would like to advise you that Westgate does in fact adhere to both state and federal laws during our signing process. Your executed Closing Disclosure, which includes and expands on the Truth in Lending Disclosure, clearly states that the interest rate for your purchase is 14.99%. In addition, each and every owner is afforded a state-mandated recission period wherein they can review the terms of their purchase at their leisure. It would have been up to you to review this information to ensure that what you acknowledged and were in agreement with matched the information relayed in the documents.
  
  Ms. *******, we ask you to understand that we fully complied with our legal duty by conspicuously disclosing the mandatory terms of rescission within the Contract, including the timeframe. We are not required to verbally disclose this information. As such, you received full and fair disclosure of your purchase terms on the day of sale, and our position stands that your contract is valid and enforceable.
  
  We thank you for the opportunity to be of service. If you require further assistance, we encourage you to contact our Account Services Team directly at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping you.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/bp/acs
  

• Review fromMorgan R

  Date: 11/14/2022

  1 star

  Morgan R

  Date: 11/14/2022

  WESTGATE sales representatives are AMAZINGLY CORRUPT! They conned me into purchasing not one, but two timeshares in two days. I was so excited to be in Las Vegas and was offered a $100 spa credit and $50 gambling credit just to sit in on a 2-hour sales presentation. Why not? Well, I declined their offers over 4 times and after 5 hours said yes to get out of there. After thinking about the potential income opportunity presented to me by my sales representative- being able to rent this out as an Airbnb, I decided I needed more points. Needless to say----this was a complete lie and now I'm stuck with a worthless timeshare and nothing but bills to pay, including all the product related fees that were never disclosed.

  Central Florida Investments, Inc.

  Date: 12/02/2022

  December 2, 2022
  
  
  RE: Morgan *******
  *************************************************************
  
  Dear Ms. *******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we are sorry if you felt uncomfortable or pressured or any way while attending our sales presentation. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. Although Westgate is a sales-driven company, at no point were you forced to stay or purchase a timeshare. There are hundreds of consumers daily who choose not to purchase and leave with their agreed-upon incentive accordingly.
  
  In regard to your rental concerns, allow us to direct you to your executed Acknowledgment of Representations (AOR) document, wherein you acknowledged that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you.
  
  As for your concerns about the value of your timeshare, we ask you to refer to your Public Offering Statement (POS), which you received on the day of sale and discloses that "the purchase of a time share period should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the time share period may be resold."
  
  Lastly, with respect to your concern about undisclosed fees, please be advised that all fees associated with your contracted occupancy are outlined between your Contract for Purchase and Sale, Closing Disclosure, AOR, and POS. However, if you use your deeded occupancy week as contracted, there will be no additional fees.
  
  Ms. *******, our review has concluded that your contract is valid and enforceable. We thank you for the opportunity to be of service. If you require further assistance, we encourage you to contact our Owner Benefits Department at 1-800-372-0216.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromKayla W

  Date: 11/11/2022

  1 star

  Kayla W

  Date: 11/11/2022

  In October 2019, while on vacation, a lobby agent at the hotel where we were staying coerced my partner and I to attend a timeshare conference. For listening to a meeting that would take little more than 90 minutes, we were promised breakfast, $120 in cash, and possibly park passes. Prior to the presentation, the representative assured us that we were under no need to make any purchases and that, if we listened attentively for the allotted 90 minutes, we would win the prize and be free to leave. That wasn't the situation. The meeting lasted roughly 240 minutes, during which we were subjected to intense pressure from numerous sales representatives to make the purchase. We had the impression that we had to stay until the sale was completed. In October 2019, I was able to make my first trip while utilizing the timeshare. The actual property we bought wasn't available, so we were transferred to another one. During our stay, a few things in the room seemed to be broken, including the television, and I also saw dirt and mold in one of the showers. I received a call while I was there informing me that I needed to meet with a representative to discuss my eligibility for a rebate. This meeting wasn't so much a rebate as it was an attempt by them to sell me an improvement to the property we had previously bought. This meeting lasted about an hour and a half. I turned down the upgrading offer. Since this was not the experience we were promised, we are quite dissatisfied with the ownership of our timeshare. Salespeople misled us in order to get us to buy. We wouldn't suggest anyone buy a timeshare, especially from this firm.

  Central Florida Investments, Inc.

  Date: 12/01/2022

  December 1, 2022
  
  
  RE: Kayla ********
  *************************************************************
  
  Dear Ms. ********,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we are sorry for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt uncomfortable or pressured in any way. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. Although Westgate is a sales-driven company, at no point were you forced to stay past your time obligation or to purchase a timeshare. There are hundreds of consumers daily who choose not to purchase and leave with their agreed-upon incentive accordingly.
  
  As for your concerns regarding the update meetings, while we appreciate your attendance at them, they are voluntary unless it is part of the terms of your stay or you accept an offer for gifting. Otherwise, you are never obligated to attend.
  
  Lastly, we were disheartened to read of the issues you may have experienced during your stay at Westgate Lakes Resort & Spa. Upon review of your account, we could not find any notation of the issues you allege you experienced. If you experience any issues during a future stay, we encourage you to alert the Front Desk staff immediately. Their function is to intercept any potential problems and work toward providing a solution in a timely manner.
  
  Ms. ********, our review has concluded that your contract is valid and enforceable. We thank you for the opportunity to be of service. For further assistance, we encourage you to contact our Account Services Team at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping you.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromDestiney H.

  Date: 11/10/2022

  1 star

  Destiney H.

  Date: 11/10/2022

  Westgate told us about the things we wanted to hear. How owning a timeshare can get us access to a member only resort, we can travel with huge discounts, and more. The resorts for timeshare owners are open to the public (not private as promised) and there are no discounts when traveling. My contract says the timeshare will cost me over $23,000. The only reason I know that is because I had to read it in great detail. The salespeople completely skipped over this part of the contract, because if they did, I would have not signed. All Westgate wants is money and it doesn't matter how they get it. That is why they have lied to me and probably many others.

  Central Florida Investments, Inc.

  Date: 12/01/2022

  December 1, 2022
  
  
  RE: Destiney *****
  *************************************************************
  
  Dear Ms. *****,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we were disheartened to read that you may not be satisfied with your timeshare purchase. We always hope to assist our owners to the best of our abilities, and we are sorry if you feel as if we have not met that standard for you. In addition, we are sorry for any inconvenience you may have experienced due to the length of your closing. Please know that if you had informed the closing officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.
  
  As for your allegation that you were told you would have access to an owner-only resort, we can confirm for you that Westgate owners do book from an owner exclusive inventory pool. It is important to understand that at each property, there are two allotments of inventory: sold and unsold. The Developer pays the maintenance dues (HOA) on all unsold inventory just as owners, such as you, pay the HOA on sold inventory. Because of this, each of you has control of the usage rights, which will allow you to rent, sell, or use the property any way you see fit based upon availability. That being said, the Developer chooses to use his unsold allotment toward growth (e.g., marketing, 3rd party rentals, etc.), which results in offsetting resort fees. To be clear, this unsold inventory in no way affects your sold allotment's availability.
  
  Lastly, with regard to your allegation that you were told you could travel with big discounts, we ask you to understand that, at the time of purchase, you were provided with the costs associated with travel. It would have been up to you to review these costs to ensure that the timeshare fit into your vacation wants and financial means. While there are various owner benefits that offer discounts for various things, these are not contractual in nature, are based on availability, and are subject to change. Examples of these benefits include owner rentals, wherein you can book a room at a Westgate resort at a discounted rate, and getaways booked through Interval International or Westgate Cruise & Travel Collection.
  
  Ms. *****, our review has concluded that full and fair disclosure of your purchase terms, including the financial details such as the purchase price and total cost of financing, was provided on the day of sale. We are not required to verbally disclose this information. Therefore, our position stands that your contract is valid and enforceable.
  
  We thank you for the opportunity to be of service. If you have additional concerns, you are welcome to contact us at the email address listed below.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/bp