Reviews

This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Central Florida Investments, Inc. has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromJason S

  Date: 03/07/2025

  1 star

  Jason S

  Date: 03/07/2025

  We had a terrible experience with Westgate that began in 2019 when my wife and I were lured into a pressure sales pitch to purchase during an anniversary trip. We were persuaded with free cruises and a chance to generate income through timeshare rental, but after multiple rejections, the pressure escalated to an aggressive real estate pitch for a "cheap" foreclosure. The sales process was rushed and legally deficientimportant documents were never disclosed. Everything was skimmed over and rushed through.When we finally visited the Westgate Villas Resort, the unit was much smaller than promised, and the promised rental income was nonexistent. We were misled into upgrading, which only worsened the situation. During the pandemic, we couldn't cancel or use the property but were still forced to pay increasing fees. The availability of units was also restricted, making it impossible to generate the promised rental income.The deceptive tactics, false promises, and failure to disclose important contract details have caused financial strain and emotional distress. Our advice is do not engage with Westgate and save yourselves the trouble.

  Central Florida Investments, Inc.

  Date: 03/25/2025

  March 25, 2025
  
  
  RE:***** *****
         Review # ****** - Account # *********** - *********
  
  Dear Mr. **************** thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns while protecting your privacy and due to the character limitation for comments on this board, please know that we will be sending a full response to your concerns to the email address we have on file for you.
  
  Respectfully,
  
  ***** *.,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  ***********************************************************************************************************************************
  
  Ak/bp

• Review fromYvonne R

  Date: 03/07/2025

  1 star

  Yvonne R

  Date: 03/07/2025

  Westgate employs liars and deceitful salesmen that are very smooth talkers and exude trust, but dont be fooled! If you talk to anyone that works at Westgate, you will fall victim like us. In June 2017, my husband and I spent hours listening to their high-pressure sales presentation where we finally caved in and bought a Westgate timeshare at ************. Westgate teaches their salespeople incredible techniques to use on unsuspecting tourists like us, promising great experiences and repeatedly pushing the idea that this timeshare is an investment. They even took our drivers license to get copies. We didnt know why but when they returned, we were told we qualified for a Westgate credit card that we could use to conveniently pay our yearly fees.Since then, we have NEVER been able to schedule anything. Even with an upgrade, we have literally paid tens of thousands of dollars over the past 7 years, and we have never been able to use our week vacation because there is never availability. What a waste and a burden. Stay away! I would have given a 0 star but that was not an option.

  Central Florida Investments, Inc.

  Date: 03/24/2025

  March 24, 2025
  
  
  RE: ****** *********
  Review # ****** - Account # *********** - *********
  
  Dear ************************* apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. Additionally, regarding the length of the sales presentation, our records show you agreed to attend a timeshare tour and sales presentation for the agreed-upon time to receive the offered incentives; however, because you chose to purchase, execution of your contract documents took additional time. We apologize for any inconvenience. Nonetheless, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare. Ultimately, you have the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if your concerns are not addressed to your satisfaction.
  
  Additionally, to address any claims of investment potential, please recognize that the Public Offering Statement discloses that, the purchase of a time share period should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the time share period may be resold. Nonetheless, we can confirm that, as the owner of deeded timeshare real estate, you have the option to use, rent, sell, or will the property; however, this would be at your discretion as Westgate has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC) website: ************************************************* or by calling **************.
  
  Furthermore, regarding the Westgate MasterCard, while your claims are verbal, please allow us to clarify that, although Westgate does have offers to assist owners with financing their purchase, owners are never under any obligation to accept and hold the ability to refrain from signing at any time.
  
  While we regret to read of your feelings about Westgate, please recognize that, as the consumer, the final decision to purchase was solely yours. Ultimately, the contract stands as valid and enforceable.
  
  As we continue to deeply value your relationship with Westgate Resorts and remain committed to providing you with the highest level of service, we encourage you to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with your account, we highly encourage you to reach out to our ***************************** at ************** / Option #4.
  
  Respectfully,
  
  ***** *., Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  ***********************************************************************************************************************************
  
  Ak/am

• Review fromStephanie M

  Date: 02/21/2025

  1 star

  Stephanie M

  Date: 02/21/2025

  Westgate misleads people, using manipulative tactics to trap them in a cycle of debt. Their marketing is designed to hide the negative aspects of their product and bury critical information in fine printdetails that are nearly impossible to read or fully understand. During the contract signing, they handed me paperwork filled with small print, knowing I had no time to review it, yet expected me to trust their word without question. Dont trust a word they tell you! This all started in January 2021 in Florida. Upon arriving at our hotel, we were approached by a Westgate *** in the hotel lobby who offered a "free" 4-day, 3-night vacation to attend a timeshare presentation.He asked me about my occupation and income, and then he immediately scheduled me for the timeshare presentation. He assured me that I would receive the vacation package after the presentation. I returned to Florida in August 2021, with my children. The kids were thrilled, but, I found myself under intense pressure to upgrade my contract. The agent showed us fancy rooms with Jacuzzis and high-end amenities. After a long day of being pressured, I caved and upgraded. After several months of making payments, I received a call from a Westgate agent, who suggested I purchase additional points to use for vacations anywhere in the world! I paid $3,600 for ****** points. However, when I tried to use those points for a trip to *****, Westgate claimed to know nothing about the points program. When I asked about the equity I had supposedly built up in the property, they told me that timeshares dont function like physical property and gave me the runaround. Westgate ***orted me to the credit bureau, and my credit score dropped from 795 to 620. As a result, I am now unable to secure a home for myself and my children, which has severely impacted on our mental health. After researching, I discovered that the entire timeshare system was a scam! Had they been honest, I would never have agreed to any of this.

  Central Florida Investments, Inc.

  Date: 03/07/2025

  March 7, 2025
  
  
  RE: ********* ****
         Review ID # ****** Account # *********** *********
  
  Dear Ms. *************** thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused. Westgates response is as follows.
  
  Ms. ****, first and foremost, we apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come,first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time or to purchase a timeshare.Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken or refrain from purchasing if your concerns were not addressed to your satisfaction. Additionally, regarding your claim tat you were not provided time to review the contract documents,please know that if at any point during the closing process you felt uncomfortable or dissatisfied, you could have brought it to the Closing Officers attention, and they could have addressed your concerns at that time.Otherwise, you were well within your rights to have refrained from purchasing.
  
  Regarding your concern with equity, please be advised that Westgate purchases do in fact build equity that can be used toward future purchases with Westgate, at Westgates discretion.
  
  Additionally, please be aware that Westgate has no record of you purchasing points, as Westgate is not a points-based program.We believe you may have been speaking with Westgate Cruise & Travel Collection, which is third-party entity. We kindly ask you to review your payments to the company you purchased these points with in order to get clarification, as it was not Westgate.
  
  As for your concern with credit reporting, we ask you to remember that you executed a Note, which you received a copy of on the day of sale, that was secured by a mortgage. While we regret to read your frustration with being reported, ask you to understand that Westgate is well within its rights to report to the credit bureaus accordingly.
  
  Ms. ****, ultimately, full and fair disclosure of all purchase terms was disclosed in accordance with all laws on the day of sale and the final purchasing decision is always that of the consumer. As such,Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to contact our Contract Mediation Team to ************** for further assistance regarding your ownership.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****** *., Executive Team
  Correspondence
  *********************************************************************************************************************************** (Attn: ****** *.)
  
  Sb/am

• Review fromKamile M

  Date: 02/15/2025

  1 star

  Kamile M

  Date: 02/15/2025

  Horrible Experience Stay Away!Our stay at Westgate Lakes **************************** in Orlando was a disaster. We expected a smooth vacation but instead endured terrible service, outdated rooms, and a lack of hospitality.Check-in took nearly TWO HOURS. The line stretched out the door, and staff made no effort to speed things up. No apologies, just pure disorganization.Our room was outdated and musty. The furniture was worn, the decor outdated, and the cleanliness questionable. We expected at least a modern, comfortable space.The next morning at the **************, service was awful. The woman at the desk didnt smile, didnt greet usjust rudely snapped, Whats your last name? Her bad attitude ruined the experience even more.Many amenities require extra charges. The water park isnt includedyou have to pay extra. A total money ******* top it off, the pool bar CLOSED at 6 PM on a Friday. Who shuts down a bar that early on a weekend?This place is a waste of money. The long check-in, rude staff, outdated rooms, extra fees, and early closures made this our worst vacation. We will NEVER return. Avoid this place!

  Central Florida Investments, Inc.

  Date: 03/14/2025

  March 14, 2025
  
  
  RE:****** *****
         Review # ****** - Account # *********** - *********
  
  Dear Ms. **************** thank you for your comments and feedback. Also, we are saddened to read about any inconveniences you may have experienced during your stay.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
  
  Respectfully,
  
  ***** *.,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  ***********************************************************************************************************************************
  
  Ak/am

• Review fromSherril P

  Date: 02/10/2025

  1 star

  Sherril P

  Date: 02/10/2025

  In 2018, I received a written notice inviting me to attend a meeting in order to review and update my timeshare. That was not the case! It was evident from the start that the meeting set up to sell me a second timeshare. I was promised that the meeting would be short to discuss my upgrade options, no longer than ******************************** attendance for four hours! Nothing was mentioned about my timeshare, and I was led to believe that this second timeshare would be an "upgrade". Their intentions were clearly misrepresented. The pressure tactics soon followed to induce me to make a quick purchasing decision. "Purchase Terms", purchase price, was negotiated, and "Mortgage Setup" papers were in place. I declined the offer! More pressure tactics ensued with incentives of other travel offers and a floating use plan. These predatory practices are reprehensible and criminal. Definitive steps need to be taken to rectify the damages inflicted, not only me, but on countless others who have fallen victims to this organizations unscrupulous actions!

  Central Florida Investments, Inc.

  Date: 02/13/2025

  February 13, 2025
  
  
  RE:******* Ann ************************************************ Review # ****** - Account # *********** - *********
  
  Dear Ms. ******************* apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. Additionally, regarding the length of the sales presentation, our records show you agreed to attend a timeshare tour and sales presentation for the agreed-upon time to receive the offered incentives; however, because you chose to purchase, execution of your contract documents took additional time.We apologize for any inconvenience. Nonetheless, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare.
  
  As the consumer, you have the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if your concerns are not addressed to your satisfaction. Please recognize that, by your own admission, you were aware that the meeting was to discuss upgrade options for your ownership.  Nonetheless, you were well within your rights to have chosen not to attend nor upgrade; however, you chose to proceed with the meeting and upgrade your ownership. 
  
  Ms.********, Westgate's position stands that, absent supporting documentation being provided to support claims of wrongdoing on Westgate's part, the contract is valid and enforceable. For further assistance with your account, we highly encourage you to reach out to our *************************** at ************** / Option #4.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ***** *.,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  ************************************************************************
  
  Ak/sp

• Review fromValerie V

  Date: 02/04/2025

  1 star

  Valerie V

  Date: 02/04/2025

  Westgate is horrible and if I could give negative stars on this review, I would. Timeshare companies like them prey on vulnerable individuals, offering false promises and manipulating emotions to secure a sale. My ex-partner and I tried to explain to the representatives that we were uninterested in purchasing a timeshare, but they kept getting us better deals to the point where we wasted half a day of our vacation going to this worthless presentation. After several hours of significant pressure, they finally wore us down, and we agreed to sign. Then one of their representatives coached us on what we should say to the loan officer in order to get approved. So, looking back on it, it seems they knew that financially, this was not a good investment for us, yet they pressured us to sign it anyway. Dont sign a ********* contract with them unless you want to have a financially draining liability.

  Central Florida Investments, Inc.

  Date: 02/18/2025

  February 18, 2025
  
  
  RE:******* *******
         Review # ****** - Account # *********** - *********
  
  Dear Ms. ****************** apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. Additionally, regarding the length of the sales presentation, our records show you agreed to attend a timeshare tour and sales presentation for the agreed-upon time to receive the offered incentives; however, because you chose to purchase, execution of your contract documents took additional time.We apologize for any inconvenience. Nonetheless, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare. Ultimately, you have the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if your concerns are not addressed to your satisfaction. Further,please recognize that the coaching allegations are verbal in nature and thus,unsubstantiated.
  
  Moreover, please know that Westgate finances its own loans so we are able to govern the requirements, which are fairly lenient.  It is a consumers responsibility to determine whether or not the purchase fits within their financial and vacation needs, not Westgates. The final purchasing decision is always that of the consumer.
  
  As your contract remains valid and enforceable, and we continue to deeply value your relationship with Westgate Resorts and remain committed to providing you with the highest level of service, we encourage you to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with your account, we encourage you to reach out to our *************************** at **************.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ***** *.,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  ************************************************************************
  
  Ak/sp

• Review fromRICHARD N

  Date: 01/30/2025

  1 star

  RICHARD N

  Date: 01/30/2025

  Take note of the "alternate names" on this BBB page, such as BlueTree and Westgage. I don't know who is in charge of Bluetree and, to be honest, they are refusing to give that information up via phone or email. When I called lately to cancel my timeshare here is how BLUETREE RESORTS is being TOLD TO ANSWER by Central Florida Investments, **** (this is an actual conversation with a BlueTree *** shirking responsibility at they are trained to do:THEM: I'm sorry, **** there is no way to get out of your contract other than to sell it or transfer it to **********: so you are holding a gun to my head and making me pay the maintenance fee?THEM: You signed the contract ME: I was lied to and deceived.THEM: Well it was another company probably 20 years ago or so we didn't have anything to do with it.....ME: Goodbye

  Central Florida Investments, Inc.

  Date: 02/12/2025

  February 12, 2025
  
  
  RE:******* ******
         Review ID # ****** Account # ********** *********
  
  Dear Mr. ***************** thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  Mr.******, please be advised that as a cashed out and deeded owner of Blue Tree Resort, the administration of Westgate BlueTree Resort,a separate entity, has no control over the administration of your resort property, including the determination and allocation of maintenance dues. As such, any requests for release from your ownership would have to be made to your managing **********************, **************************** (***).They may be contacted at **************.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****** *., Executive Team
  Correspondence
  ************************************************************************ (Attn: ****** ****************

• Review fromIvan T

  Date: 01/17/2025

  1 star

  Ivan T

  Date: 01/17/2025

  Fraudulent and Deceptive Practices by Westgate Resorts I had an extremely negative experience with Westgate Resorts at their Orlando location on September 17, 2023. My family and I were promised a free lunch, a week-long hotel stay and significant discounts on Orlando attractions in exchange for attending their sales presentation. None of these promises were delivered.Instead, we endured over 7 hours of relentless high-pressure sales tactics. The representatives falsely claimed that their timeshare program would provide lifetime 70% discounts on hotels, cruises, and vacation services, as well as investment potential with guaranteed resale value. These statements were entirely untrue.When I requested time to review the contract, I was denied and coerced into signing an electronic agreement without seeing the full terms. I later discovered that the benefits promised during the presentation did not exist.Florida Laws Violated:1.Florida Deceptive and Unfair Trade Practices Act (FDUTPA): Misrepresentation of the timeshare product and unfair, high-pressure sales tactics.2.Florida Vacation Plan and Timesharing Act: Withholding critical information, making it impossible to exercise my cancellation rights.Additionally, the physical and emotional toll on my family, particularly my three young children (ages 5, 5, and 7), was immense. They were hungry and distressed as the promised meal was never provided, and there were no breaks during the grueling ********************** Impact:To date, I have paid $3,000 upfront, with over $30,000 in additional costs expected over the next decade for a "product" that provides no value to me or my family.Conclusion:Westgate Resorts uses deceptive, unethical, and manipulative practices to exploit families. Their actions caused financial harm and emotional distress, and I strongly caution others to avoid this company.If you value your time, money, and peace of mind, stay far away from Westgate Resorts.

  Central Florida Investments, Inc.

  Date: 02/03/2025

  February 3, 2025
  
  
  RE:**** ********
         Review ID # ****** Account # *********** *********
  
  Dear Mr. ******************* thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  Mr.********, first and foremost, regarding your claim that you did not receive the offered incentives, please be advised that our records indicate that you were offered, and gifted, $150.00 and a Vacation of a Lifetime certificate in exchange for touring. As for the remainder of your gifting claims and your claim that the timeshare owner would provide 70% discounts for a lifetime,unfortunately, as these are based on verbal communications, they cannot be validated.
  
  Regardless,we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However,you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase or upgrade a timeshare. Ultimately, you had the right to inform the sales staff or management of any discomfort, including any physical or emotional concerns or concerns with the financial obligations, to ensure proper action was taken, or refrain from purchasing if your concerns were not addressed to your satisfaction. We ask you to understand that any decision to stay through the presentation and move forward with purchasing was always yours as the consumer. Additionally, while you have stated that you felt rushed through the signing process, please know that had you informed the closing officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.
  
  As for your claim that you were allegedly advised that the purchase of the timeshare interest would be an investment opportunity, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations document, which you received a copy of on the day of sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you. Additionally,the Public Offering Statement discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.
  
  Mr.********, ultimately, full and fair disclosure of all purchase terms was provided on the day of sale. As such, Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to contact our Contract Mediation Team at ************** for further assistance regarding your ownership.
  
  We thank you for the opportunity to be of service.
  
  
  Respectfully,
  
  ****** *., Executive Team
  Correspondence
  ************************************************************************ (Attn: ****** *.)
  
  Sb/sp

  Ivan T

  Date: 02/12/2025

  RE: Review ID # ****** Account # **SSN**3 ********* Dear ****** *.,Thank you for your response. However, I strongly disagree with your position that my timeshare contract is valid and enforceable. From the beginning, this purchase was misrepresented, and my family was placed in an unfair and deceptive situation that led to the signing of a contract that we never intended to enter into.1.Misrepresentation and Deception The presentation initially did not represent the offer as a timeshare purchase. Instead, it was marketed as an exclusive membership offering lifetime travel benefits at discounted rates. It was only during the high-pressure sales process that the actual nature of the contract became cleara classic bait-and-switch tactic.The claim that all terms were disclosed on the day of sale is misleading because the pressure, exhaustion, and deliberate withholding of key information led to an uninformed decision.The acknowledgment document you referenced does not negate the fact that I was provided false and misleading verbal information that led to my decision. If verbal misrepresentations were not a widespread issue in timeshare sales, such acknowledgments would not even be necessary.2.Coercive and Unethical Sales Tactics The presentation exceeded the promised time, making it impossible to leave without missing the incentive. My wife does not speak English and could not read or understand the contract, yet she was required to sign legal documents that she could not comprehend.Our children, who were 5 years old at the time, were subjected to prolonged stress while we were pressured into staying for hours beyond the promised timeframe. This created an environment where rational decision-making was not possible.I repeatedly stated that I did not want a timeshare, but the pressure tactics, exhaustion, and manipulation resulted in an unwanted purchase.3.Acknowledgment and Public Offering Statement Are Not a Defense The Acknowledgment of Representations document does not override the fact that the sales representatives intentionally misled me into believing that the purchase was something different than what was ultimately presented in the contract.The contract itself was rushed, and the high-pressure sales environment did not allow for a thorough review. Signing a document under coercion or deception does not make it legally valid.Requested Resolution Westgate Resorts must recognize that this contract was signed under fraudulent and deceptive circumstances. I am not interested in mediation that simply reinforces an invalid contract. Instead, I am requesting:1.The full cancellation of my timeshare contract.2.Removal of all financial obligations associated with it.3.Correction of any negative credit reporting due to this dispute.I expect a written confirmation that Westgate Resorts is prepared to honor this request and release me from this fraudulent contract.Please respond in writing to confirm that this matter will be resolved fairly and without further delay.Sincerely,**** ********

• Review fromLesley H

  Date: 12/26/2024

  1 star

  Lesley H

  Date: 12/26/2024

  My review is pretty much a copy of all seen below. This company has taken us for thousands of dollars and fulfilling none of their promises in return. We are constantly harassed for money, because theyve locked us into a contract that is falsified in every way. They are ruining families financially and criminally, but somehow able to get away with it. We keep fighting and trying to take all the right steps with the states and arent getting anywhere. I just do not see how this is possible. They are legally stealing our money.

  Central Florida Investments, Inc.

  Date: 01/06/2025

  January 6, 2025
  
  
  RE:****** ***
         Review ID # ****** Account # *********** *********
  
  Dear Ms. ************** thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  Ms.***, we ask you to understand that Westgate has repeatedly advised you of our position. Absent your providing supporting documentation of wrongdoing on Westgates part, any simple disagreement with our position it in no way negates it. As such, Westgates position remains that your contract is valid and enforceable.
  
  Please be advised that Westgate will notate your account for no further calls;however, we ask you to remain aware that your contractual and financial obligation does still exist.
  
  Ms.***, we know it can be frustrating to learn your contract cannot be cancelled;however, please know that we do want to help you. It is important to realize that our offer of assistance is something that provides you with additional resources and our department referrals will provide help to the best of their abilities. As such we encourage you to reach out to our Contract Mediation Team at ************** for further assistance regarding your ownership.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****** *., Executive Team
  Correspondence
  ************************************************************************ (Attn: ****** *.)
  
  Sb/am

• Review fromTom S

  Date: 12/23/2024

  1 star

  Tom S

  Date: 12/23/2024

  I am writing this review for Westgate to express our disappointment with the deceptive sales tactics, misinformation, and extremely high pressure that we were subjected to by their sales reps. **** took advantage of us and as retirees in our 70s, we simply cannot manage to keep up with the rising cost of the maintenance fees. This all started when we agreed to attend a 1-hour presentation that ended up with us being stuck in a room with salesmen for over two hours! After declining several offers, they continued to pour on the pressure and wouldnt take NO for an answer. **** claimed that this was a lucrative investment in real estate due to the resorts proximity to ************. He said that the value of the timeshare will increase over time and that it would be highly marketable to resell or to rent out. That was a lie. **** wouldnt give us time to think things over. Instead, we were told that we needed to make an immediate decision or no deal. After we had paid off our Westgate Orlando mortgage we traveled to *****************************************. Upon our arrival we were encouraged to attend another sales presentation where, after significant coercion, we ended up purchasing another three-bedroom unit. This presentation was also full of pressure and false claims. In addition to the falsified claims, there is also an element of cost that was never properly disclosed to us. We were not told about the maintenance fees that we were responsible for. We also were never told that this contract would last in perpetuity and would transfer to our heirs. Had we known these two details then we never would have agreed to purchase anything! We were told that our timeshare would appreciate in value and could be sold for a profit. If it werent for the lies and misrepresentations from their sales ***** we wouldnt be in this situation. To anyone reading this, let this be a warning to stay away from Westgate, they do not have your best interest in mind.

  Central Florida Investments, Inc.

  Date: 01/07/2025

  January 7, 2025
  
  
  RE:****** ********
         Review ID # ****** Account # *********** *********
  
  Dear Mr. ******************* thank you for your patience while we reviewed your correspondence. Westgates response is as follows.
  
  Mr.********, first and foremost, although we appreciate your feedback regarding the original presentation you attended, please understand that the purchase was over fifteen years ago, making any successful claim for relief at this point,improbable. With this in mind, we will only be addressing the claims presented for the most recent presentation you attended.
  
  Regarding your claim that you were allegedly coerced to upgrade your ownership, we apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come,first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time or to upgrade your ownership.Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken, or refrain from upgrading if your concerns were not addressed to your satisfaction.
  
  With respect to your claim that you were allegedly advised that the purchase or upgrade of your timeshare interest would be an investment opportunity with profit and rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document. With this document, which you received on the day of the sale, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment, rental, or resale potential,and that the Developer does not have a rental or resale program to assist you.Additionally, the Public Offering Statement (POS) discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.
  
  As for your claim alleging that you were not informed of the associated maintenance dues and taxes (M&T) obligation, please be advised that multiple documents that you received on the day of sale, including the Contract for Purchase and Sale (Contract), AOR, and Closing Disclosure, disclose the estimated M&T to be due each occupancy year.This information was also fully discussed and disclosed in the recorded closing.
  
  Moreover,regarding your claim that you were not informed that ownership is perpetual,please be advised that, as disclosed within the signed Contract, the timeshare period being sold includes the conveyance of an interest in real property in perpetuity. Further, we ask you to understand that you purchased a deed, and deeds are perpetual. With this in mind, just like any other deed, you remain responsible in perpetuity for the purchase until a transfer of ownership or unless the deed changes hands.
  
  Finally,with respect to your concern with your heirs inheriting the property, as each owners situation is unique, we encourage you to consult with a professional legal advisor regarding the inheritance process.
  
  Mr.********, ultimately, Westgates position is that you contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. Please know that one of Westgates main goals is to assist owners in realizing the full potential of their vacationing asset. As such, please reach out to our **************** Team directly at ************** / Option 4 for personalized assistance on all account matters.
  
  Respectfully,
  
  ****** *., Executive Team
  Correspondence
  ************************************************************************ (Attn: ****** *.)
  
  Sb/am