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Central Florida Investments, Inc.Headquarters
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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 344 Customer Reviews
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Review fromBrikkelle T
Date: 12/20/2024
1 starBrikkelle T
Date: 12/20/2024
Rating this company 1-star because there aren't a lower options isn't available.Sadly Ive been a Westgate member for 5 years, their resorts are run-down, things broken or not working, and amenities listed are closed (pools) or no longer available. I am so frustrated with their constant changes in membership services. Every phone call takes at minimum 1-hour because the *** is pushing some new program or new level of service needed to be purchased to maintain all of the member benefits. These upsells range between $3K - $5K and are communicated as you absolutely need this to maintain your current level of membership and I can get you a $1K discount because Im a Sr **** I haven't purchased any of the upsells, which are pushed multiple time a year. Their website and app is so poorly designed that searching for resorts and booking vacations is ridiculous. Each one, of course comes with some upsell. With their shady way of doing business and a lot of bait and switch tactics I want everyone to know not to buy into their membership. I'm learning about more members who are taking legal action to get out of their memberships. Please take the short-cut and just don't get started with them.Central Florida Investments, Inc.
Date: 01/14/2025
January 14, 2025
RE:Brikkelle ********
Review # ****** - Account # *********** -*********
Dear Ms. *********************** allow us to express our appreciation for your Westgate ownership. We sincerely regret to read of your feelings towards Westgate, toward our online applications, and your belief that other Westgate members may be interested in taking legal action. We hope that you will once again see the value in your vacationing asset, and again believe in the time-proven philosophy of the benefits of taking regular vacations.
Moreover, to address the alleged membership upsells, we believe you are referring to Westgate Cruise & Travel Collection (WGCTC),which is a separate entity from Westgate and is not affiliated with our services. Please be aware that Westgate does not engage in telephone membership sales and a ***** membership is not required to utilize your contracted usage with Westgate Resorts. If you have any further concerns with their services, you may contact ***** directly at **************.
For further assistance with your Westgate account, we highly encourage you to reach out to our *************************** at **************.
We thank you for the opportunity to be of service.
Respectfully,
***** *.,Executive Team
Correspondence
Westgate Resorts
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Ak/bpReview fromKatherine W
Date: 12/17/2024
1 starKatherine W
Date: 12/17/2024
I wanted to write a review documenting our experience with Westgate, which began in May 2024. Over past several months we have come to realize that many of the promises that we were made during the sales presentation were false, along with the fact that important financial details were intentionally withheld from us. The manipulative, deceptive sales tactics of Westgate timeshare salesmen combined with the pressure and coercion we were subjected to resulted in us purchasing a timeshare that was inadequately explained to us. We were deceived and are demanding to be released from this contract at once. They were extremely aggressive at the presentation. We requested some time to think about the offer, but they told us this was a one-time deal and that we needed to decide immediately. That once we left, supposedly, the deal would be forever gone. Hearing this, combined with the false claims and our time constraints, we agreed to move forward. Once we indicated our intent to sign up, they told us that we needed to provide a $2k down payment. We informed him that we didnt have that kind of cash on hand because we were on a budget. Hearing this, they contacted a different representative who suggested we open a credit card. We had no time for research or to discuss it amongst ourselves. We also had dinner plans that we informed our sales person about right away and he kept sweeping it aside saying the presentation wouldn't be that much longer. The only thing was rushed, was the contract signing. Since this purchase, my fiance lost his job and so I took care of all the bills at home. We can no longer manage our payments. We have reached out to our salesperson repeatedly to discuss pausing payments, which is something he promised we could do. When he finally answered our texts, he told us he was transferred to a different resort and claimed to not have any idea what we were talking about. The behavior of these people and the hidden costs of this contract is disgusting.Central Florida Investments, Inc.
Date: 12/31/2024
December 31, 2024
RE: ********* *****
Review # ****** - Account # *********** -*********
Dear Ms. ******************* we thank you for reaching out to us with your concerns, please understand that the majority of your complaint is too vague for us to research and respond to effectively. Nonetheless, please find our response to the specified allegations below.
Ms. *****, we are sorry to read about any difficulties you may have encountered while trying to contact the sales representative. Please know, we have different departments within Westgate specifically dedicated to dealing with various aspects of your ownership, and our ********************************* Team can get you in contact with whichever one may apply. As you may know, they can be reached at ************** / Option #4. Additionally, owners have access to our online portal at ********************************,wherein they can also manage their ownership.
Moreover, please recognize that the allegation of paused payments is purely verbal and unsubstantiated.Nonetheless, we apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare. Keep in mind, you have the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if your concerns are not addressed to your satisfaction. As you have stated that you felt rushed, please know that had you informed the Closing Officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable. In addition, as a consumer, your choice to move forward with the credit card option was solely yours as you had the opportunity to refrain from moving forward with the transaction.
Ultimately,Westgates position stands that full and fair disclosure of all purchase terms was provided to you at the time of sale, including the financial obligations associated with the purchase. A review of the recorded closing confirms that the costs associated with the purchase were clearly disclosed by the present signing agent, this includes the maintenance and tax costs, interest rates, and the total cost of financing if you take the entire ten (10) years. As the consumer, it remained your responsibility to review all terms accordingly and ensure that what you were in agreement with matched the information disclosed in the documents. Absent of documentation to support your allegations, the contract, as written, remains valid, enforceable, and not subject to cancellation.
For further assistance with your account, we highly encourage you to reach out to our **************** Team at **************. Please keep in mind that these referrals do not offer cancellation services, nor will provide an altered response.
We thank you for the opportunity to be of service.
Respectfully,
***** *., Executive Team
Correspondence
Westgate Resorts
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Ak/spReview fromMichael K
Date: 12/16/2024
1 starMichael K
Date: 12/16/2024
Our experience with Westgate Resorts has been nothing short of a financial and emotional nightmare. From the moment we stepped into their ******* location, we were subjected to manipulative tactics that should be illegal. They literally held our driver's licenses hostage to force us through a grueling "one-hour" presentation that dragged on for over two hours.The salespeople are masters of psychological manipulation, deliberately trying to create tension between spouses and preying on emotions to close deals. They dangle "special offers" like bait, pushing half-timeshares that magically become available when you express budget concerns. The promises they make are pure fiction priority booking? More like priority disappointment. Maintenance costs skyrocketed 20% in just two years.Adding insult to injury, we can't even escape this financial trap until we pay off the loan completely, with no guarantee they'll buy it back. After a year on the market, there hasn't been a single interested buyer. The deception was at their ********* location, where we met "****" a supposed non-salesman who pushed us to upgrade while making outrageous claims about property values and rental income potential. The reality? We've barely used two weeks of travel, making our $9,000 investment feel like highway robbery. Their promises of rental assistance vanished into thin air, and no one at Westgate seems to know anything about the services they supposedly ********** yourself the headache and stay far away from Westgate Resorts unless you enjoy being misled, manipulated, and milked for every ***** while getting nothing in return.Central Florida Investments, Inc.
Date: 12/31/2024
December 31, 2024
RE:******* *****
Review ID # ****** Account # *********** *********
Dear Mr. ******
We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
Mr.****** we are saddened to read that you have become frustrated with your purchase. Please know that we deeply value your relationship with Westgate Resorts and are committed to providing you with the highest level of service.
First and foremost, regarding your claims that the sales representatives held your IDs and that they allegedly created tension between you and your spouse, as these are verbal allegations, they cannot be verified.
Notwithstanding this, we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However,you were never obligated to remain past the agreed-upon or to purchase a timeshare. Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken, or refrain from purchasing if your concerns were not addressed to your satisfaction.
Regarding your claim that you were allegedly advised that the purchase of the timeshare interest would be an investment opportunity with rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document,which you received on the day of sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment,rental, or resale potential, and that the Developer does not have a rental or resale program to assist you. However, you can rent at your discretion. Additionally,the Public Offering Statement (POS) discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.
With respect to your concern with any increase in the associated maintenance dues and taxes (M&T), we ask you to understand that the Maintenance dues represent the only source of revenue available to pay the cost of maintaining your resort. The ****************** is responsible for calculating the resorts annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resorts services while keeping the costs as low as possible. If the cost of goods and services to maintain your resort increases, this increase to the budget is divided amongst all the resort owners so that each pays their fair share of the increase.
As for your concerns regarding booking, please know that as an owner, you do book from an owner exclusive inventory pool.
Finally,please know that there are instances when Westgate may accept inventory back from an owner, such as through upgrade sales, foreclosure, and the exercise of the Right of First Refusal (ROFR). The **** allows the Developer the option to acquire the timeshare for the same price the owner has been offered by a buyer or third party. Please be advised the **** will only occur when the owner has secured a potential buyer with a written offer to purchase. It is only under these terms that Westgate can exercise its First Right to purchase a unit back. Before the owner can accept an offer from a buyer and prior to any transfer of title taking place, they must send Westgate a copy of the purchase or transfer agreement between them and the buyer. The owner must then obtain a waiver from Westgate, relinquishing its right to purchase the property.
Another instance where Westgate may acquire inventory back is through the Legacy Program, wherein qualified owners have the opportunity to deed their property back to Westgate. However, we ask you to understand that neither program is a guarantee.
Mr.****** at the conclusion of our research, Westgates position is that full and fair disclosure of all purchase terms was provided on the day of sale. As such,your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to contact our **************** Team at ************** for further assistance with bringing your account current.
We thank you for the opportunity to be of service.
Respectfully,
****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)
Sb/amReview fromBrittany B
Date: 12/07/2024
1 starBrittany B
Date: 12/07/2024
This company is horrible lied to me about fees I want to get out of this thing its messing up my credit, they lied about us being able to keep it once its paid off its a scamCentral Florida Investments, Inc.
Date: 12/20/2024
December 20, 2024
RE:******** ****
Review ID # ****** Account # *********** *********
Dear Ms. *************** thank you for your patience while we reviewed your correspondence. Westgates response is as follows.
Ms.****, please be advised that, unfortunately, the claims presented are too value and lacking in specifics for us to adequately research and respond to.
Notwithstanding,we can confirm that full and fair disclosure of all purchase terms, including the financials, was provided on the day of sale in accordance with all laws.Further, please know that as purchasers of deeded real estate, you will in fact own the timeshare free and clear with only a maintenance dues and taxes (M&T) obligation once you have satisfied the mortgage in full.
With the above in mind, Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, Westgate is available to help. For further assistance regarding your ownership, we encourage you to contact our **************** Team directly at **************.
We thank you for the opportunity to be of service.
Respectfully,
****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)
Sb/amReview fromSamuel L
Date: 11/24/2024
1 starSamuel L
Date: 11/24/2024
I am writing this review due to the myriad of misrepresentations along with the overwhelming pressure we faced from Westgate salespeople. We were promised benefits that have not materialized, reassurances that turned out to be false, and subjected to relentless tactics that left us feeling taken advantage of. This all started when we attended a 90-minute sales presentation that turned into over 2 and a half hours. When we showed up for the meeting, we were asked to wait in the lobby while they sized us up and sent over someone they thought wed relate to. Someone took us to what they called breakfast, which turned out to be prepackaged snacks. From there, we were led to a model room they used to entice potential buyers. It was, of course, stunning, and he went on to explain all the perks of ownership. He claimed wed have access to rooms whenever we wanted, always stay in upgraded suites, and have the first pick of the best options. He even suggested we could use it as an investment property, earning income by renting it out, and that it could be resold at a higher value. He also pitched the umbrella company, saying wed get access to fantastic getaway deals beyond our paid-for weeksbut every time we tried to use these deals, there was always a catch: a larger package to buy or a waiting period before we could qualify. It was never as simple as it seemed. Even after we repeatedly expressed our inability to commit, they continued to sweeten the offer with perks like two free weeks, lower interest rates, additional getaway options, room upgrades, discounts for nearby attractions, and more. Their constant pressure eventually got to us and we caved. They claimed they never provided such deals to anyone else and assured us they would be right there to ensure we wouldnt have to pay even close to the original amount. The entire process felt rushed and was steeped in high-pressure tactics. Had they been honest about things, we wouldnt be in this situation.Central Florida Investments, Inc.
Date: 01/02/2025
January 2, 2025
RE:****** ******
Review ID # ****** Account # *********** *********
Dear Mr. ***************** thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
Mr.******, first and foremost, we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon or to purchase a timeshare. Ultimately, you had the right to inform the sales staff or closing officer of any discomfort, including due to environmental factors, to ensure proper action was taken, or refrain from purchasing if your concerns were not addressed to your satisfaction.Additionally, while you have stated that you felt rushed through the signing process, please know that had you informed the closing officer of this concern,they most certainly would have proceeded at a pace with which you were comfortable.
Concerning your claim that you were allegedly advised that the purchase of the timeshare interest would be an investment opportunity with rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations document, which you received on the day of the sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase.Your initials on the document show that you purchased this property for personal use, that there were no representations made regarding investment,rental, or resale potential, and that the Developer does not have a rental or resale program to assist you. However, you can rent at your discretion.Additionally, the Public Offering Statement discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.
As for your claims regarding trying to take advantage of the getaway weeks and the sales attempts, we kindly ask that you provide further clarification, as they are regarding a third-party company, and we want to ensure that we provide the most accurate response.
Lastly,we regret to read that you have been unable to utilize your ownership as intended. Please know that one of Westgates main goals is assistance owners in realizing the full potential of their vacationing asset. Should you have any questions regarding your ownership and benefits that may be available to you,we encourage you to contact our *************************************** Line at ************** / Option 4 for personalized assistance on account matters.
Mr.******, at the conclusion of our research, Westgates position is that full and fair disclosure of all purchase terms was provided in accordance with all ******* such, your contract is valid and enforceable. While we are appreciative of your concerns, we are available to help. We encourage you to reach out to our **************** Team directly at ************** for further assistance.While they do not provide contract cancellation services, they are committed to helping you. They will explore options that may be available to you to assist you with bringing your account current.
We thank you for the opportunity to be of service.
Respectfully,
****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)
Sb/amReview fromL. N.
Date: 11/17/2024
1 starL. N.
Date: 11/17/2024
**Westgate *********************************** - Disappointing Experience and Unresolved Issues** I recently stayed at Westgate *********************************** (***************************************) from October 19th to October 21st in a Two-Bedroom Deluxe Villa. Unfortunately, my experience has been frustrating due to unresolved billing issues and poor communication. Upon checkout on October 21st, I noticed two unexpected charges: a $200 deposit that was not refunded and a $300 fee for alleged property damage. The resort claims the microwave was "broken." Despite multiple attempts to address these charges, I only received vague responses until November 15th, when I was finally provided a report by a Security Manager stating that the front panel of the microwave was completely damaged. During my efforts to resolve this issue, I encountered the following: - Repeated promises from representatives that a manager would return my calls, which never happened. - Contradictory and inconsistent explanations from at least three different representatives. - No direct resolution or clear evidence to justify the charges. The lack of professionalism and transparency has been extremely disappointing. As a guest, I expected better communication and prompt resolution from a resort of this caliber. I am still waiting for a fair resolution to this matter. I urge Westgate *********************************** to address this issue and improve their customer service to prevent similar experiences for other guests.Central Florida Investments, Inc.
Date: 11/22/2024
November 22, 2024
RE:******* *****
Review ID # ****** *********
Dear Ms. **************** thank you for your patience while we reviewed your correspondence. Westgates response is as follows.
Ms.*****, first and foremost, we regret to read of any inconvenience you may have experienced while being our valued guest, as it is Westgates desire that you always enjoy your vacation with us. You can be assured we will make every effort to meet your needs during your visit.
That being said, our research has concluded that the damage to the microwave in the unit you occupied was verified, and this information was clearly communicated with you. As such, the charge is to remain as is.
We thank you for the opportunity to be of service.
Respectfully,
****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)
Sb/amL. N.
Date: 11/25/2024
Heres a draft response for your situation:---**Subject:** Re: Response to Correspondence Dear ****** *., Thank you for your response regarding my recent stay at Westgate ***********************************. While I appreciate your efforts to address my concerns, I must respectfully disagree with the conclusions of your research and the decision to maintain the charge for the alleged damage to the microwave. I want to reiterate that I did not cause any damage to the microwave in the unit during my stay. Furthermore, the handling of this matter has been deeply frustrating due to poor communication and lack of follow-through. Despite my repeated attempts to resolve this issue, the promises from your representatives that a manager would return my calls have gone unfulfilled. To provide additional context: 1. I was first informed of the alleged damage on November 15th, nearly a month after my stay, via a report from a Security Manager stating the front panel of the microwave was completely damaged. I let them know that I did not cause said damages and once again was told that a manager would call back and they never did. I also sent **** ****** emails and follow *** no response. 2. Before receiving this report, I was given inconsistent and vague explanations by multiple representatives regarding the charges. 3. At no point during my stay or upon checkout was I informed of any issues with the microwave, nor was I shown evidence of the damage until weeks later. I trust that as a valued guest, my concerns will be taken seriously, and I request that this matter be thoroughly re-evaluated. I kindly ask for a detailed explanation of the findings of your research, along with any evidence you have to support the claim of damage. Additionally, I would like clarification as to why my previous communications with Westgate were not adequately addressed. I hope we can resolve this issue amicably, as my experience thus far has been disappointing and falls below the standards I expect from your organization. Thank you for your time and attention to this matter. I look forward to your response. Sincerely, ******* *****Review fromRoger B
Date: 11/17/2024
1 starRoger B
Date: 11/17/2024
I am leaving this review because of the misleading tactics and lack of transparency we encountered from Westgate. The entire experience was riddled with deception, from the bait-and-switch approach of promoting a Super Bowl viewing that turned out to be a mere ruse to get us into a sales presentation, to the shocking revelation of hidden fees and obligations that would burden our children for generations. Now we are trapped in a financial commitment that we were never fully informed about, and we will not allow our family to inherit this unjust burden. This all started on a trip to ********* to see ***** ********. It was also Super Bowl weekend. Upon our arrival at the Westgate hotel, a young man approached us, saying, You both seem like football enthusiasts; come with me. He led us to a desk where a woman was waiting. He informed her, Lets set these football fans up to enjoy the Super Bowl. She then started asking about our stay and mentioned that we would be treated to breakfast and a show of our choice. She instructed us to come for breakfast the following morning, where we would have a 60-minute presentation before receiving our gifts.The 60-minute presentation turned into a 5-hour ordeal where we felt trapped as we declined various packages they offered. Ultimately, in a bid to escape and catch the Super Bowl, which had already begun, we reluctantly agreed to a more affordable Florida package. We were assured this package would appreciate in value and be easy to sell due to its location near ******. Additionally, we were told we were not just investing in our future, but also in the futures of our children and grandchildren, as it was framed as a fantastic investment opportunity. In the end, they lured us in with a fake Superbowl offer. We found ourselves squeezed into a corner of a room where the game was being shown. During halftime, we decided to watch the game from the comfort of our hotel room, which was far more accommodating and enjoyable.Central Florida Investments, Inc.
Date: 12/03/2024
December 3, 2024
RE:***** ******
Review # ****** - Account # *********** -*********
Dear Mr. ***************** thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns while protecting your privacy and due to the character limitation for comments on the BBB electronic board, please know that we will be sending a full response to your concerns to the email address we have on file for you.
Respectfully,
***** *.,Executive Team
Correspondence
Westgate Resorts
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Ak/bpReview fromKathryn C
Date: 11/16/2024
1 starKathryn C
Date: 11/16/2024
Our friends made the hotel booking to ********* and upon arriving, we discovered it was at the Westgate Resort. Which, to our dismay, required attending a timeshare presentation. We hadnt planned this vacation with the intent of purchasing a timeshare. The presentation came with a free lunch and tickets to a magic show scheduled for the following evening. The event took place in a large, crowded dining area. We had no intention of buying anything, nor did we plan to spend an entire day of our trip stuck in a ***************** we are years later after being conned into purchasing. Weve never been able to use our timeshare, despite numerous attempts, as there was never any availability that matched our schedule. Meanwhile, weve been stuck making monthly payments, which were set up as automatic charges to our credit card at a sky-high interest rate. The original purchase price was $7,800, and we put down $800 at signing, along with additional fees that brought the initial total to $1,174. The remaining $7,000 was financed. To date, weve already paid off the cost of the timeshare itself, plus an additional $3,000 in finance chargesall through Westgates own financing! Westgate Resort employees failed to provide full disclosure, including the lack of transparency around cancellation rights, the false promise of buyback options, and the continual unavailability of the timeshare, which all points to deceptive practices. We have paid far more than the initial purchase price, including excessive finance fees, without ever being able to use the property. This situation has become untenable for our family, and we have now demanded the immediate termination of our contract, a full refund of all the monies paid, and complete release from any further obligations. Westgate Resorts best rectify this situation promptly, or we will be forced to pursue further action to protect our rights.Central Florida Investments, Inc.
Date: 11/27/2024
November 27, 2024
RE:******* Class
Review # ****** - Account # *********** -*********
Dear Mrs. **************** thank you for your comments, as well as your feedback. We are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
Respectfully,
***** *.,Executive Team
Correspondence
Westgate Resorts
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Ak/amReview fromC. W.
Date: 11/16/2024
1 starC. W.
Date: 11/16/2024
I am so deeply saddened and disappointed with my experience. We attended a timeshare presentation in August 2024 where we purchased a timeshare. As I am now learning, everything was pretty much mis***resented. We were never told that we can only book during a a few weeks in January and few weeks in February and anything outside of that would be extra $800 based on availability. I distinctly asking many questions and getting answers and those things are now turning out to not be true. We were told that the unit we were purchasing would always be at the mountain top, but just may not be the same building when we book, but I learned today, when trying to book thats not the case. I can state my preference and might get it on check in. This was the selling point for us, was that we were told we would always be there. Im so disgusted. I feel so taken advantage of. We are a family with 4 small kids and just feel so disturbed that someone could mislead and deceive to this extent. We even stated multiple times during our presentation that we cant wait to come back during certain times and the agent just agreed, never saying anything about limitations. They put on a show like they were taking care of us because my husband is a vet, when in actuality ,All they did was s**** us over. Not to mention, we texted and called the *** multiple times after he assured he would be the one to help us set everything up, show us how to Make money off of our unit and he is unreachable. We were also shown that we could book all inclusive vacations at small prices and I even asked if that was really true and how could it be so cheap and he assured oh yeah, thats the price. However, when you go to book, there are outrageous fees equaling to almost $9,000 for our family. We can definitely book cheaper on our own. So Disgusted in the works of Westgate and I will Never recommend. Shame on you for taking advantage of hard working families trying to make memories with their kids.Central Florida Investments, Inc.
Date: 11/27/2024
November 27, 2024
RE:********* **********
Review ID # ****** Account # *********** *********
Dear Ms.**********,
We thank you for your patience while we reviewed your correspondence. Westgates response is as follows.
Ms.**********, we thank you for your comments and feedback and are saddened to read of your dissatisfaction of your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better us to better address your concerns and for your privacy, please know that we will be responding to you directly via the email address on file.
We thank you for the opportunity to be of service.
Respectfully,
****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)
Sb/amC. W.
Date: 12/04/2024
Hi ******,I look forward to your email. As of today, I havent received any correspondence from Westgate.C. W.
Date: 12/04/2024
I actually just found the email in my spam Asking me to reach out to a *** with Westgate. I will do so and update here on status of resolution. Thanks.Review fromAngel M
Date: 11/13/2024
1 starAngel M
Date: 11/13/2024
En uestra experiencia con Westgate aceptamos una oferta que no queramos aceptar en primer lugar. Westgate se aprovech deliberadamente de nosotros ***que nos puso en una mala situacin cuando aceptamos entradas gratuitas para los parques *************** a cambio de asistir a una presentacin de ventas. No pensamos en ello y asistimos solo para que nos amenazaran con una multa de $300 *** no ser considerados pareja (para calificar para su presentacin debamos ser una pareja calificada). Por presin y cansancio aceptamos su oferta de compra y venta. Nos enfrentamos a mltiples problemas, como la imposibilidad de utilizar las semanas de escapes prometidas y las restricciones en el uso de los billetes gratuitos del resort. Vale la **** mencionar que debido a una enfermedad reciente de un familiar cercano, se nos ha hecho imposible continuar realizando los pagos de su membresa. ****** ******* se aprovech de nuestra posicin vulnerable y ahora estamos atrapados en algo que no queramos en primer lugar. No acepte obsequios de Westgate, es todo una estafa para llevarlo a sus puertas y poder presionarlo para que compre una membresa que resultar costosa. No vale la **** y al final, literalmente, ests pagando de ms *** el llamado obsequio. Esta gente es una mafia cor***ative legalizada quien sabe *** quien. Pero nada ***Central Florida Investments, Inc.
Date: 11/27/2024
November 27, 2024
RE:***** Mendoza ******
Review # ****** Account # *********************
Dear Mr.*******,
We thank you for your patience while we reviewed your correspondence. Westgates response is as follows.
Mr.*******, we thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
For us to better address your concerns and better protect your privacy, please know that we will be sending a full response to your concerns to the email address we have on file for you. For your convenience, as our records indicate that your preferred language is Spanish, we have addressed our response in Spanish to ensure that you gain a thorough and detailed understanding of our findings,which are based on the recording of your closing meeting and contradict your claims.
Respectfully,
****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** ****************
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