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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromDouglas H

  Date: 11/02/2022

  1 star

  Douglas H

  Date: 11/02/2022

  This company has not been what it advertised to be. What is offered to owners in their meetings is nowhere near what you actually receive. We can't get to the locations we want to travel to. It is almost impossible to keep up with the fees that are rising steadily. Our biggest concern is leaving this to our families. Traveling is a hassle for us and all we want is for Westgate to take this back from us and set us free. They have denied our requests. It is not a surprise, but we are highly disappointed. Run as fast as you can from this company.

  Central Florida Investments, Inc.

  Date: 11/09/2022

  November 9, 2022
  
  
  RE: Douglas ******
  ************************************************************
  
  Dear Mr. ******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we ask you to understand that any claims from the day of the sale are time-barred; regardless, your allegation that what you were offered in the sales meeting was not what you received is vague and unsubstantiated.
  
  We are sorry for any issues you may have experienced while attempting to book your timeshare. Be advised that we have sent additional information regarding your ownership to the email address we have on file.
  
  As for your concerns about fees, we believe that you are referring to your maintenance dues and taxes (M&T). It is important to understand that the M&T represents the only source of revenue available to pay the cost of maintaining your resort. The Owners' Association is responsible for calculating the resort's annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resort's services while keeping the costs as low as possible. If the cost of goods and services to maintain your resort increases, this increase to the Budget is divided amongst all the Resort Owners so that each pays his fair share of the increase.
  
  Lastly, while we certainly understand your concerns about the willing of your timeshare, we encourage you to consult with a professional legal advisor regarding what will happen to the property in the event of your passing, as every owner's situation is unique.
  
  Mr. ******, we ask you to understand that, once the state-mandated rescission period has passed, we are not required to offer cancellation; therefore, our position remains that your contract is valid and enforceable. We thank you for the opportunity to be of service. If you require further assistance, our Owner Relations Team is available to provide personalized help with all account matters. You may reach them directly by calling 1-800-925-9999 / option 4.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromSara K

  Date: 11/01/2022

  1 star

  Sara K

  Date: 11/01/2022

  Never in my life have I experienced such harassment and pressure. The salespeople at Westgate are manipulative and sneaky. The paperwork for my timeshare was never explained by any of their workers and now I realize I owe over $16,000. I thought I only owed $8,000, but after doing some reading of my contract, I found that to be a lie. I had already paid $12,000 by the time I took my first vacation with Westgate because the availability is non-existent. This company is a joke, and it saddens me they have walked all over me with no remorse. Westgate, you should be ashamed of yourselves. Furthermore, to the "General Public at Large", the best decision you can make is to avoid ANY type of sales presentations with this company. You WILL GET SCAMMED!

  Central Florida Investments, Inc.

  Date: 11/18/2022

  November 18, 2022
  
  
  RE: Sara ****** (*****)
  *************************************************************
  
  Dear Ms. ******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we were sorry to read that you feel as if you have not received the quality customer service Westgate prides itself on providing its owners and guests. We always hope to assist our owners to the best of our abilities, and we are sorry if you feel as if we have not met that standard for you.
  
  We were additionally sorry to read if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available *************************************************************** *****************************************er obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare.
  
  As for your concerns regarding not feeling as if your contract was explained to you, be advised that it would have been up to you to communicate with the closing officer if you had questions regarding your documents. Further, you were afforded a state-mandated rescission period wherein you could have perused the contract documents at your leisure and cancelled with no penalty if you found something you did not like, agree with, or understand.
  
  Lastly, we were disheartened to read that you may have experienced some issues while attempting to use your timeshare. We have forwarded additional information about your ownership to the email address we have on file.
  
  Ms. ******, our review has concluded that full and fair disclosure of your purchase terms, including the financial breakdown that specified the interest rate on the loan, was provided on the day of the sale. Therefore, our position stands that your contract is valid and enforceable. We thank you for the opportunity to be of service. Should you require further assistance, you are welcome to contact our Owner Relations Team at 1-800-925-9999 / option 4 for personalized help with all account matters. You may also contact us at the email address below if any additional concerns arise.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromRose H

  Date: 11/01/2022

  1 star

  Rose H

  Date: 11/01/2022

  Hi!
  My name is Rose ******, My husband and myself went to Orlando this summer and got Duked. I'm so upset, irritated, Anxiety, Anger is through the roof. I've heard about timeshares in the past and never thought it would be us. Booked our vacation and one of the requirement was to attend a meeting. Both my husband and myself had attended and attempted to leave many times before falling into their traps. I had expressed to the salesman's that we were planning on buying a home and couldn't afford to buy or add anything to my credit. All the salesman's had looked both my husband and me in the eyes and told us " it will never shows up on your credit. If it does will pay for your down payment myself" over and over and over and over with their lies.
  Last week checked my credit report and it's showing. I quickly called the all the Westgate salesman's and only 1 called back. After asking and basically begging how can you get us off. She laughed and said " this is a good thing because it shows you're making payments ".
  I'm so disappointed in myself and humanity😒
  Why? Why? Just to lie and make commission? Not cool

  Central Florida Investments, Inc.

  Date: 11/18/2022

  November 18, 2022
  
  
  RE: Rose ******
  ***************************************************************
  
  Dear Mrs. ******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we were disheartened to read how you have not been able to completely utilize and enjoy your ownership, as one of our main goals is to assist our owners in realizing the full potential of their timeshare ownership. In addition, we were sorry to read that you may have experienced some issues while trying to get in contact with your sales representative. We deeply value your relationship with Westgate Resorts and are committed to providing you with the highest level of service, and we are sorry if you feel as if we have not met that standard for you.
  
  With regard to your concerns about the sales presentation you attended, we ask you to understand that, although Westgate is a sales-driven company, at no point were you forced to stay at the presentation or purchase a timeshare. There are hundreds of consumers daily who choose not to purchase and leave with their agreed upon incentive. As for your allegations that you were told the timeshare would not show up on your credit report and that your sales representative would pay your down payment, these are verbal allegations we cannot validate. If you have documentation to support these claims, we encourage you to forward it to the email address furnished below.
  
  Mrs. ******, our position stands that your contract is valid and enforceable. We thank you for the opportunity to be of service. Should you require further assistance, you are welcome to contact our Owner Benefits Department at 1-800-372-0216.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/bp

• Review fromAlberto C

  Date: 10/27/2022

  1 star

  Alberto C

  Date: 10/27/2022

  Let this comment be a warning that no one else makes the mistake of going to one of Westgate's sales presentations like we did. They convinced us to go to a presentation in exchange for a gift card and it turned out to be a serious mistake! Everything they say to convince you to compress one of their timeshares is exaggerated or misrepresented. They put a lot of pressure on you when you're there and it's very tiring. They trick you into thinking about buying. They tell you that their timeshares are an "investment" when in reality it is a waste of money. It is not cheaper to vacation with a timeshare. They boldly declared that they were associated with the Disney company, but that was all a lie. Do not believe them when they tell you that a timeshare can go up in value and that you can generate money. Worse still, they speed up the process of signing all the documentation, so you don't realize that what they say in the presentation is not really consistent with what the contract establishes. We did not find out until later that we were subjected to many illegal practices, such as not showing the Public Offer Declaration or not informing the time period to cancel the contract. It is very dishonest for Westgate to do this to people. They led us to believe that we could return the timeshare to Westgate if we ever didn't want it, but completely ruled out that we have to pay for it first. Pricing for timeshares is unreasonable and predatory. Do your family a favor and avoid Westgate and their notorious timeshares!

  Central Florida Investments, Inc.

  Date: 11/09/2022

  November 9, 2022
  
  
  RE: Alberto *******
  *************************************************************
  
  Dear Mr. *******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we are sorry if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time to receive your incentive, nor were you obligated to purchase a timeshare. As for your concerns regarding the speed of your closing, please know that if you had informed your closing officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.
  
  In regard to your investment concerns, allow us to refer you to your Acknowledgment of Representations document, which you received on the day of the sale. You acknowledged within this document that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you. In addition, the Public Offering Statement (POS), which you received on the day of sale, discloses that "the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold".
  
  We ask you to understand that there is no requirement for the POS to be reviewed with owners prior to or during the signing. As advised earlier, you received a copy of this document on your CD-ROM on the day of the sale. It would have been up to you to review it within your rescission period.
  
  Be advised that your claim of being told you could return the timeshare if you did not want it is a verbal claim we cannot validate. While there are instances where Westgate may acquire property back, such as in the cases of upgrades or foreclosure, specific criteria must be met in order to qualify, as we do not simply take back timeshares based on an owner's request.
  
  Your claim of being told that Westgate is affiliated with Disney is another verbal claim we cannot validate. As an owner benefit, you are able to exchange your week with Interval International to stay at a Disney resort, based on availability and subject to their terms and conditions; however, be advised that these exchanges are not contractual in nature.
  
  Lastly, in regard to your concerns about the rescission period, we ask you to understand that Westgate fully complied with its legal duty by clearly disclosing the mandatory terms for rescission within the Contract for Purchase and Sale. We are not required to verbally disclose this information.
  
  Mr. *******, our review has concluded that full and fair disclosure of your purchase terms, including the financial terms, was provided on the day of the sale. It would have been up to you to refrain from signing if you were not satisfied with any of these terms; therefore, our position stands that your contract is valid and enforceable.
  
  We thank you for the opportunity to be of service. Should you require further assistance, our Owner Relations Team is available to provide personalized help with all account matters. You may reach them directly by calling 1-800-925-9999 / option 4.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromAriela C

  Date: 10/27/2022

  1 star

  Ariela C

  Date: 10/27/2022

  Let this comment be a warning for no one else to make the mistake of going to one of Westgate's sales presentations, as we did. We were convinced to go to a presentation in exchange for a gift card and it turned out to be a serious mistake! Everything they say to convince you to buy one of their shared times is exaggerated or distorted. They put a lot of pressure on you when you're there and it's very exhausting. They trick you into thinking about buying. They tell you that their timeshares are an "investment" when in reality it is a waste of money. It's not cheaper to vacation with a timeshare. They boldly declared that they were associated with the Disney company, but all that was a lie. Don't believe them when they tell you that a timeshare can increase in value and that you can generate money. Worse still, they speed up the process of signing all the documentation, so he does not realize that what they say in the presentation is not really consistent with what the contract establishes. We did not find out until after we were subjected to many illegal practices, such as not showing us the Declaration of Public Offer or not informing us of the period of time to cancel the contract. It is very dishonest that Westgate does this to people. They made us believe that we could return the shared time to Westgate if we never wanted it, but they completely ruled out that we would have to pay for it first. The price of time-sharing is unreasonable and predatory. Do your family a favor and avoid Westgate and his aforementioned timeshares!

  Central Florida Investments, Inc.

  Date: 12/05/2022

  December 5, 2022
  
  
  RE: Ariela ********
  *************************************************************** Dear Ms. ********,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for any delay in our response and for any inconvenience this may have caused. Westgate's response follows below.
  
  First and foremost, we are sorry if you felt uncomfortable or pressured in any way while attending our sales presentation. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. You could have stopped the presentation at any time as you were under no obligation to purchase. As for your concern regarding the speed of your closing, please know that if you had informed the closing officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.
  
  In regard to your concerns regarding the value of your timeshare, we ask you to refer to your Acknowledgment of Representations document, wherein you acknowledged that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you. In addition, the Public Offering Statement (POS), which you received on the day of sale, discloses that "the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold".
  
  We ask you to understand that there is no requirement for the POS to be reviewed with owners prior to or during the signing. You left with a copy of the POS on your CD-ROM, as documented within your Receipt for Timeshare Documents. It would have been up to you to review this document within your rescission period.
  
  With respect to your allegation that you were told you could return your timeshare if you did not want it anymore, this is a verbal allegation we cannot validate. While there are case-specific instances where Westgate may acquire property back from an owner, specific criteria must be met in order to be considered for this. At this time, there are no release options that can be offered to your account.
  
  As for your claim that Westgate is affiliated with Disney, this is another verbal claim. As an owner benefit, you are able to exchange your week with Interval International (II), subject to availability. This includes the opportunity to exchange your week in order to book at a Disney resort. However, it is important to remember that exchanges through II are not contractual in nature and subject to their third-party terms and conditions. For further information, we encourage you to contact II directly at 1-800-822-2341.
  
  Lastly, in regard to your concerns about your rescission period, we ask you to understand that Westgate fully complied with its legal duty by conspicuously disclosing the mandatory terms for rescission within the Contract for Purchase and Sale. We are not required to verbally disclose this information. As such, our position stands that you received full and fair disclosure of your purchase terms, including the financial terms and the rescission timeframe, on the day of sale.
  
  Ms. ********, we thank you for the opportunity to be of service. Should you require further assistance, our Owner Relations Team is available to provide personalized help with all account matters. You may reach them directly by calling 1-800-925-9999 / option 4.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am

• Review fromMark A

  Date: 10/26/2022

  1 star

  Mark A

  Date: 10/26/2022

  We entered a timeshare agreement with Westgate Resorts, and we can't escape it. We are in a very tight financial spot that was only compounded by our daughter being involved in a bad car accident. She shattered her ankle and broke her back. We're unable to make ends meet between how expensive the timeshare is and the medical debt, along with the other bills. The sales team was aggressive and relentless. They eventually convinced us, after 6 hours, it was supposed to be 90 minutes, that it would be a great deal. We have a family of six, so the free breakfast was very enticing, since we thought we were gonna save big. The "meal" turned out to be a cold danish and some bacon... how kind of them. We can't afford to keep paying for it. Plus we haven't even be able to use it because there's apparently never anything available. We've explained our financial situation to them, but they've not done anything to help us: we just want it to end. I don't know where they think we're going to get the money to keep paying for this, but I'd love to know if they've got some magical money tree they expect me to know about. Thank you for understanding our frustrations and for your help in the matter.

  Central Florida Investments, Inc.

  Date: 11/09/2022

  November 9, 2022
  
  
  RE: Mark ********
  *************************************************************
  
  Dear Mr. ********,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, we were disheartened to read of the hardships you may be experiencing. You are a valued member of the Westgate community, and we always hope to assist our owners to the best of our abilities.
  
  We are sorry for any inconvenience you may have experienced due to the length of the presentation you attended. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. You could have stopped the presentation at any time as you were under no obligation to purchase. Please understand that Westgate could not control whether you chose to exercise that right, as hundreds of consumers do on a daily basis. In addition, we are sorry for any dissatisfaction you may have had with the free breakfast offered. We always hope to provide our owners and guests with the best experience possible, and we are sorry if you feel as if we have not met that standard for you.
  
  As for your concerns regarding availability, be advised that we have forwarded additional information about your ownership to the email address we have on file.
  
  Mr. ********, our review has concluded that your contract is valid, enforceable, and not subject to cancellation; therefore, you remain financially and contractually responsible for your timeshare regardless of usage. We thank you for the opportunity to be of service. Should you require further assistance, we encourage you to contact our Account Services Department at 1-888-999-0101.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/bp
  

• Review fromRobin R

  Date: 10/24/2022

  1 star

  Robin R

  Date: 10/24/2022

  One of the worst decisions to date is getting involved with Westgate. They have been impossible to work with. We reached out to them to call them on their lies and schemes and they have met us with disappointment after disappointment. They mislead you about what is available as far as amenities go. They fail to mention key points of owning the timeshare. Fees have gone up significantly. We truly do not want this to go to our children in the future. We cannot bear to know that they're struggling to keep up with this timeshare mess. Please do not get involved with Westgate Resorts.

  Central Florida Investments, Inc.

  Date: 11/08/2022

  November 8, 2022
  
  
  RE: Robin ********
  ************************************************************
  
  Dear Mrs. ********,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response. Be advised that you received copies of the documents mentioned herein on the day of sale.
  
  First and foremost, we were disheartened to read that you may be dissatisfied with the customer service you have received from Westgate thus far. We always hope to provide our owners with the highest level of customer service, and we are sorry if you feel as if we have not met that standard for you.
  
  We understand the concerns you may have regarding fees and your maintenance dues and taxes (M&T). Please be advised that any fees for use of owner benefits are not contractual in nature and subject to the Westgate Resorts Internal Exchange (WRIE) terms and conditions. As for your M&T, it is important to understand that M&T represents the only source of revenue available to pay the cost of maintaining your resort. The Owners' Association is responsible for calculating the resort's annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resort's services while keeping the costs as low as possible. If the cost of goods and services to maintain your resort increases, this increase to the Budget is divided amongst all the Resort Owners so that each pays his fair share of the increase.
  
  As for your concerns about the amenities available at your home resort, please be advised that anything of this nature is a developer expense and not contractual in nature.
  
  Lastly, while we certainly understand your concerns about willing your timeshare, we encourage you to consult with a professional legal advisor regarding what will happen to the property in the event of an owner's passing, as everyone's situation is different.
  
  Mrs. ********, our review has concluded that your contract remains valid and enforceable. For further assistance, we encourage you to contact our Owner Relations Team at 1-800-925-9999 / option 4 for personalized help with all account matters. We thank you for the opportunity to be of service. Please know that Westgate's commitment is to continue to provide quality vacations that are unrivaled within the timeshare industry. We value all of our owners and strive to exceed their expectations, and it is our hope that you will allow us to do that.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromDanielle M

  Date: 10/21/2022

  1 star

  Danielle M

  Date: 10/21/2022

  Westgate does not care about their owners or their heirs, just money, money, money! They take our payments but feel absolutely no moral obligation to them. My father and I inherited a Westgate Resort timeshare deeded in Gatlinburg from his late wife. Unknowingly, we became responsible for high interest payments and rising maintenance fees. My father passed away this April and all Westgate was concerned with was getting my name on a deed so they could hound me for the payments. I agreed to this, but they never disclosed I would have to continue paying, otherwise I would have declined. I am not able to continue with this financial burden on my own. I have reached out to the company and asked them to take back the deed and cancel my association with them. I have yet to hear from them. Stay away from WESTGATE!

  Central Florida Investments, Inc.

  Date: 10/28/2022

  October 28, 2022
  
  
  RE: Danielle ***** (**********)
  *************************************************************
  
  Dear Ms. *****,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response.
  
  First and foremost, on behalf of the entire Westgate family to yours, please allow us to express our most sincere condolences for the passing of your family members. We understand that these types of losses can create uncertainty in our lives and create anxiety about the future, and we want to assure you that we remain here to help you and your family.
  
  Ms. *****, please be advised that your name has been associated with this account since December 2019; therefore, you remain financially and contractually responsible for the timeshare. We thank you for the opportunity to be of service. For further assistance, we encourage you to contact our Account Services Department at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping you.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am
  

• Review fromJenifer I

  Date: 10/21/2022

  1 star

  Jenifer I

  Date: 10/21/2022

  Que este comentario sea una advertencia para que nadie más cometa el error de ir a una de las presentaciones de ventas de Westgate, como nosotros lo hicimos. Nos convencieron de ir a una presentación a cambio de una tarjeta de regalo y resultó ser un grave error! Todo lo que dicen para convencerte de que compres uno de sus tiempos compartidos es exagerado o tergiversado. Te presionan mucho cuando estás allí y es muy agotador. Te engañan para que te plantees comprar. Te dicen que sus tiempos compartidos son una "inversión" cuando en realidad es una pérdida de dinero. No es más barato vacacionar con un tiempo compartido. Declararon audazmente que estaban asociados con la compañía Disney, pero todo eso era mentira. No les creas cuando te digan que un tiempo compartido puede subir de valor y que puedes generar dinero. Peor aún, aceleran el proceso de firma de toda la documentación, por lo que no se da cuenta de que lo que dicen en la presentación no es realmente coherente con lo que establece el contrato. No nos enteramos hasta después de que fuimos objeto de muchas prácticas ilegales, como no mostrarnos la Declaración de Oferta Pública o no informarnos del período de tiempo para cancelar el contrato. Es muy deshonesto que Westgate le haga esto a la gente. Nos hicieron creer que podíamos devolver el tiempo compartido a Westgate si alguna vez no lo queríamos, pero descartaron por completo que primero tendríamos que pagarlo. El precio de los tiempos compartidos es irrazonable y depredador. Haz un favor a tu familia y evita Westgate y sus mentados timeshares!
  
  Translated by BBB representative:
  
  Let this comment be a warning that no one else makes the mistake of going to one of Westgate's sales presentations like we did. They convinced us to go to a presentation in exchange for a gift card and it turned out to be a serious mistake! Everything they say to convince you to buy one of their timeshares is exaggerated or misrepresented. They put a lot of pressure on you when you're there and it's very tiring. They trick you into thinking about buying. They tell you that their timeshares are an "investment" when in fact it is a waste of money. It is not cheaper to vacation with a timeshare. They boldly declared that they were associated with the Disney company, but that was all a lie. Do not believe them when they tell you that a timeshare can go up in value and that you can generate money. Worse still, they speed up the process of signing all the documentation, so you don't realize that what they say in the presentation is not really consistent with what the contract establishes. We did not find out until later that we were subjected to many illegal practices, such as not showing us the Public Offer Statement or not informing us of the time period to cancel the contract. It is very dishonest for Westgate to do this to people. They made us believe that we could return the timeshare to Westgate if we ever didn't want it, but completely ruled out that we would have to pay for it first. Pricing for timeshares is unreasonable and predatory. Do your family a favor and avoid Westgate and its timeshares!
  

  Central Florida Investments, Inc.

  Date: 11/08/2022

  November 8, 2022
  
  
  
  RE: Jenifer ***************
  *************************************************************
  
  Dear Ms. ********,
  
  We thank you for your comments and feedback, and are saddened to read about your dissatisfaction with your purchase, as one of Westgate's main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to your language preference, we forwarded our response in Spanish to the email address on file to protect your privacy.
  
  Respectfully,
  
  Tiffany *******, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Tiffany *******)
  
  Ta/bp
  

• Review fromBrandy G

  Date: 10/20/2022

  1 star

  Brandy G

  Date: 10/20/2022

  Westgate lied to us about the total price of our timeshare and that is just the tip of the iceberg with their lies. We were told the unit we were buying was roughly $13,000. We have paid about $26,000 for a unit we have only used about 2-3 times, and we still owe a little more than $5,000. We later found out we had a period to cancel but it was too late by the time we received our contract which was approximately a week later. Makes me think they do this on purpose to keep the sale. The main reason we agreed to the purchase was because we were told Westgate had a buy back program and if we ever wanted to sell, we had to come to them first and a fair offer would be made. When we tried this, we were told that Westgate doesn't buy timeshares!

  Central Florida Investments, Inc.

  Date: 11/08/2022

  November 8, 2022
  
  
  RE: Brandy *******
  ************************************************************
  
  Dear Mrs. *******,
  
  We thank you for your patience while we reviewed your correspondence. Please accept the following as Westgate's response. Be advised that you received copies of the documents mentioned herein on the day of sale.
  
  First, in regard to your concern about your contract documents, allow us to refer you to both your executed Receipt for CD-ROM and Receipt for Timeshare Documents, wherein you acknowledged that you received copies of your documents on the day of the sale as required.
  
  As for your concerns about the total price of your timeshare, please refer to your executed Truth in Lending document, which discloses the total purchase price and the interest rate if you chose to finance over the entire life of the loan.
  
  We regret any misunderstanding there may have been regarding resale. Be advised that Westgate does not have a rental or resale assistance program, nor are we associated with any; however, you are well within your rights to rent, resell, or transfer your timeshare interest at your own discretion. While we do not have a buyback program, we are allowed to exercise our Right of First Refusal (ROFR). The ROFR allows us to match offers to purchase a property from an owner under the same terms being offered by a third-party purchaser. As previously advised, this option does not constitute a buyback program.
  
  Lastly, in regard to your concerns about the rescission period, please understand that Westgate fully complied with its legal duty by clearly disclosing the terms for rescission within the Contract for Purchase and Sale. We are not required to verbally disclose this information.
  
  Mrs. *******, our review has concluded that your contract is valid and enforceable. We ask you to understand that you remain financially and contractually responsible for your purchase regardless of your personal usage, or lack thereof. For further assistance, we encourage you to contact our Owner Relations Team at 1-800-925-9999 / option 4 for personalized help with all account matters.
  
  We thank you for the opportunity to be of service. Please know that Westgate's commitment is to continue to provide quality vacations that are unrivaled within the timeshare industry. We value all of our owners and strive to exceed their expectations, and it is our hope that you will allow us to do that.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am