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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

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  Westgate Myrtle Beach, LLC

  415 S Ocean Blvd Myrtle Beach, SC 29577

Review Details

• Review fromKarina G

  Date: 08/25/2024

  1 star

  Karina G

  Date: 08/25/2024

  We strongly believe that our consumer rights have been violated, and we were misled into signing the ********* contract under false pretenses by Westgate Resorts. We requested a formal investigation into our case and the immediate cancellation of our timeshare contract to alleviate the financial and emotional distress we have endured. This was caused by the following High-Pressure Sales Tactics, the presentation extended well beyond the promised time, totaling 4-5 hours. We were subjected to relentless pressure from both the salesperson and a manager, who made it difficult for us to consult each other or seek external advice. Lack of Proper Disclosure, we were not informed about the rescission period, which is a critical right of the consumer to cancel the contract within a specific time limit. We were not provided The Truth in Lending Act disclosures, which should detail the financial charges and the annual percentage rate (APR), were omitted from our discussions. All of this has led to financial and emotional hardships. The financial burden of the timeshare, with a monthly mortgage of $273, has been unsustainable, especially given household challenges related to unforeseen medical bills and the current economy. This situation has caused us significant stress, anxiety, and regret, impacting our mental health and relationships.

  Central Florida Investments, Inc.

  Date: 09/12/2024

  September 12, 2024
  
  
  RE:******************************************
         Review ID # ****** Account # *********** *********
  
  Dear *********************************,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  ********************************, we are saddened to read that you no longer wish to be an owner with Westgate Resorts. We are aware that when life brings unforeseen financial and medical challenges, it can lead to uncertain times. Please know that we deeply value your relationship with Westgate and are committed to providing assistance to the best of our abilities.
  
  First and foremost, we sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Please remember that you were only required to attend the presentation for the agreed-upon amount of time to receive your gifts and had no obligation to remain past that time or to purchase a timeshare. We ask you to understand that it would have been at your discretion to inform the sales staff or closing officer of any discomfort to ensure proper action was taken and refrain from purchasing if your concerns were not addressed to your satisfaction. As for your claim regarding the rental of your ownership, please know that while renting out your ownership is an option available to you, this would be at your discretion, as Westgate has no form of rental program to assist you with this process.
  
  Additionally,regarding your claim that you were not informed about the state-mandated rescission period, please be advised that at the closing, you were provided a state-mandated rescission period for contract cancellation, as clearly stated in the Contract for Purchase and Sale (Contract) document. This clause provides detailed instructions had you decided to cancel within the rescission timeframe. Ultimately, Westgate fully complied with its legal obligation by conspicuously stating the mandatory recission in the fully executed Contract, and there is no requirement for this disclosure to be completed verbally.
  
  With respect to your claim that you did not receive the Public Offering Statement (***), please be advised that contrary to this claim, your signatures on the executed Receipt for Timeshare Documents and Receipt for CD-ROM show that you acknowledged you received the *** document. Furthermore,regarding the Truth in Lending Disclosure, please be advised that the Closing Disclosure document encompasses and amplifies the information formerly given in the Truth in Lending Disclosure.
  
  *************, as for the remainder of your allegations, they are verbal and unsubstantiated. Ultimately, Westgates position is that full and fair disclosure of all purchase terms was provided on the day of sale, including the interest rate and total amount financed. As such, your contract is valid and enforceable, and your request for cancellation is respectfully denied.
  
  While we are appreciative of your concerns and hope your hardships soon ease,Westgate is available to help. We encourage you to contact our **************** Team at ************** for further assistance. While they do not provide contract cancellation services, they are committed to helping you. They will explore options that may be available to assist you with bringing your account current while keeping any financial difficulties in mind.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Correspondence
  ********************************************** (Attn: ******************************

• Review fromRyeisha R

  Date: 08/16/2024

  1 star

  Ryeisha R

  Date: 08/16/2024

  I am a Westgate owner and this was by far the worst decision Ive ever made in my whole life. Since 2023 I was told nothing but lies starting with unlimited getaways that were free. I was also told availability would never be a problem at Westgate. That was false. I was told that Westgate resorts would be exclusive to timeshare owners. Also, false. I was also told I would be able to profit & build equity with this timeshare. Not only is this false, but it has been a net negative asset for us as it is a heavily cost burdensome for me. I have reached out multiple times to try and see how to sell my timeshare, cancel it or start the process for foreclosure. Ive been placed on hold for over 2hours getting transferred in circles. With no help, options, negations, or chance for them to buy it back!! DO NOT PURCHASE A TIMESHARE WITH THESE CROOKS

  Central Florida Investments, Inc.

  Date: 09/03/2024

  September 3, 2024
  
  
  RE: ***************************
         Review ID # ****** Account # *********** *********
  
  Dear ****************,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused. Westgates response is as follows.
  
  First and foremost, please allow us to apologize for any lack of quality customer service you may have experienced while attempting to communicate with our team. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We value and respect all of our owners and put forth every effort to ensure that Westgates service protocols are met per our policies and procedures. Furthermore, please know that we have different departments within Westgate specifically dedicated to dealing with various aspects of your ownership, and our **************** Team can get you in contact with whichever one may apply. As you may know, they can be contacted at ************** / Option 4.
  
  With respect to your claim that you were allegedly advised that the purchase of the timeshare interest would lead to profit potential, please be advised that the Public Offering Statement (POS)discloses that, the purchase of a timeshare period should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare period may be resold. Additionally, please know that the purchase does in fact build equity that is usable toward future Westgate purchases at Westgates discretion.
  
  As for your claim that you were advised you would have access to free Getaways, please be advised that both the executed Proposal Review and the recorded closing wholly contradict this claim. Our review confirms that the costs associated with the Getaways were in fact reviewed.
  
  ****************, ultimately, as this is deeded real estate, you have the option to find someone to assume the loan, cash out and find a buyer, cash out and apply for the Legacy Program, or seek hardship assistance once the account qualifies. In the interim, Westgates position is that your contract is valid and enforceable.
  
  While we are appreciative of your concerns,Westgate is available to help. For personalized assistance on all account matters, we encourage you to contact our **************** Team at ************** / Option 4.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/sp

• Review fromFrantz F

  Date: 08/15/2024

  1 star

  Frantz F

  Date: 08/15/2024

  A lot of thieves, unethical, filling you with all lies. They claim it is an investment but in reality it is a total scam. They dont live up to their promises, they are professional crooks.

  Central Florida Investments, Inc.

  Date: 08/29/2024

  August 29, 2024
  
  
  RE:***************************
         Review # ****** - Account # *********** -*********
  
  Dear ********************,
  
  First and foremost, please allow us to express our appreciation for your Westgate ownership. We hope that you will once again see the value in your vacationing asset, and again believe in the time-proven philosophy of the benefits of regular vacations.
  
  To address any claims of investment potential, please recognize that the Public Offering Statement for your resort discloses that, the purchase of a time share period should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the time share period may be resold. Nonetheless, we can confirm that, as the owner of deeded timeshare real estate, you have the option to use, rent, sell, or will the property; however, this would be at your discretion as Westgate has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC)website: ************************************************* or by calling **************.
  
  Please understand that the remaining allegations are currently too vague for us to properly review and respond to. As such, we highly encourage you to provide specific information as well as any supporting documentation you may have.
  
  Ultimately, Westgates position stands that full and fair disclosure of all purchase terms was provided to you at the time of sale,including the financial obligations associated with the purchase. As the consumer, it remained your responsibility to review all terms carefully. Therefore,the contract, as written, remains valid, enforceable, and not subject to cancellation.
  
  As we continue to deeply value your relationship with Westgate Resorts and remain committed to providing you with the highest level of service, we encourage you to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with your Westgate account, please contact our **************************** by phone, at **************. Please keep in mind that these department referrals do not offer cancellation services nor will provide a different response.
  
  We thank you for the opportunity to be of service. Should you have any further concerns following this response, please do not hesitate to reach out to us at the email address shown below.
  
  Respectfully,
  
  **************,Executive Team
  Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

• Review fromJoseph Y

  Date: 08/08/2024

  1 star

  Joseph Y

  Date: 08/08/2024

  We are a couple from ******** and owners of a Westgate timeshare since late 2020. In our time being timeshare owners with Westgate, we have found that the timeshare that we were sold by Westgate *********** employees has never lived up to any of the promises that were made to us in 2020. We were told that availability would never be a problem at Westgate. That was false. We have not been able to take advantage of our timeshare even once in our 3.5 years of "ownership." We were told that Westgate resorts would be exclusive to timeshare owners. Also, false. We regularly find rooms available to the general public via third-party booking platforms such as Expedia or Hotels.com. We were told we'd be able to profit and build equity with this timeshare. Not only is this false, but it has been a net negative asset for us as it is a heavily cost burdensome for us. So not only do we not use our timeshare, but we also are paying a heavy price for all sorts of lies from a greedy sales team.

  Central Florida Investments, Inc.

  Date: 08/21/2024

  August 21, 2024
  
  
  RE:***********************
         Review # ****** - Account # *********** -*********
  
  Dear **************,
  
  We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns while protecting your privacy and due to the character limitation for comments on the BBB board, please know that we will be sending a full response to your concerns to the email address we have on file for you.
  
  Respectfully,
  
  **************,Executive Team
  Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

• Review fromKevin C

  Date: 08/02/2024

  1 star

  Kevin C

  Date: 08/02/2024

  We signed up for Westgate Timeshare in July 2021. I am a retired veteran who served for my country in wartime, and I cannot believe that Westgate Resorts would go through such great lengths to prey on vulnerable older adults. We cannot afford to pay a predatory company any longer and we stopped making payments. We have received little of nothing in return for this investment. We are demanding the termination of this contract on the grounds that they presented the product to us using deceitful methods, dishonesty, and high pressure. We traveled to Westgate Resort in Florida, expecting to stay in one of the new units that they said was our address for the resort. It was shown to us during our first visit. Oh, how wrong we were. The unit we stayed in was DISGUSTING! We stayed on an older unit that has filthy floors and an unusual smell permeating throughout the hallways. On top of the horrific quality of the rooms, we were again, required to attend yet another meeting to sit down to discuss our contract. At this required meeting, they pressured us to purchase new larger units. We informed them that we are not staying in the new unit we're supposed to stay in. They were rude and indifferent about the complaints we had about our room, which just underscores how little this company cares about its paying customers! We strongly encourage EVERYONE to avoid Westgate Resorts at all costs! Sincerely, *************************

  Central Florida Investments, Inc.

  Date: 08/16/2024

  August 16, 2024
  
  
  RE:*************************
         Review ID # ****** Account # *********** *********
  
  Dear *****************,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  *****************, first and foremost, please allow us to apologize for any lack of quality customer service or inconvenience you may have experienced while being our valued guest. Please know that it is Westgates desire that you always enjoy your vacation with us, and we will make every effort to meet your needs during your visit. As such, please know that if you ever experience any issues during your stay, we encourage you to alert the Front Desk staff immediately.Their function is to intercept any problems and work toward providing a solution in a timely manner.
  
  Additionally,we regret to read that your resort accommodations during your stay did not meet your satisfaction. We ask you to understand that model units are for display only; however, as disclosed in the Contract for Purchase and Sale, which you received on the day of sale, the units would have furniture, appliances,and equipment similar to the model. Please know that if you are not pleased with the unit you are staying in, you can always contact resort management to bring to their attention any discomfort you may have to ensure that proper action is taken.
  
  We wish to apologize once again if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, please know that you were never obligated to remain past the agreed-upon time or to purchase a timeshare. Ultimately, you had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken or refrain from purchasing if your concerns were not addressed to your satisfaction. Additionally, regarding your claims that you felt deceived and preyed on due to your age, we sincerely apologize if you felt uncomfortable in any way while attending the presentation; please know that if there were any issues or concerns, you were well within your rights to bring your concerns to the attention of management immediately so that they could address them accordingly.
  
  With further respect to the Owners Update Meetings, although we encourage our owners to attend, please know that these meetings are strictly voluntary, and you are not obligated to attend or upgrade your ownership. Ultimately, the final decision to attend a meeting or to purchase is always yours as the consumer.
  
  
  *****************, ultimately, the decision to purchase was solely yours, as the consumer. As such, Westgates position is that your contract is valid and enforceable. While we are appreciative of your concerns, Westgate is available to help. We encourage you to contact our Contract Mediation Team at ************** for further assistance regarding your ownership.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/am

• Review fromPeggy P

  Date: 07/21/2024

  1 star

  Peggy P

  Date: 07/21/2024

  I had a reservation on July ***** I called early and asked for a first level floor because I am 64 years old and have trouble with stairs and assured no problem I was put on a third floor On the registration I was told $50.00 fee for both my rooms 2 and I made the payment Then the resort fees came to $684.00 twice So paid it and later found out it was a mistake Then the use of the indoor pool came to $35.00 per person x5 These hidden fees should on the website because most of us are not owners

  Central Florida Investments, Inc.

  Date: 07/29/2024

  July 29, 2024
  
  
  RE:*************************
         Review # ****** - CS0380528
  
  Dear ******************,
  
  Westgate Resorts has received your correspondence sent through the Better Business Bureau. We appreciate your patience while we researched the concerns you raised, and apologize for any delay. Our response follows.
  
  *****************, first and foremost, our resorts are designed so owners can vacation in comfort, providing a break from the pressures and stress of daily living in the perfect environment to create lasting memories. We regret to read of your concerns you may have experienced while visiting our resort and sincerely apologize for any inconvenience. In reviewing your reservation, we were happy to see that compensation was provided by Resort Management during your stay in the form of a complimentary upgrade to accommodate your request for your two reservations to be together.
  
  In addition, our records indicate an accidental charge was made at the front desk; however, our staff quickly corrected this. We thank you for giving Resort Management the opportunity to address this matter while you were still on the property. Should you wish to visit another Westgate Resorts property, you may visit our website at www.westgateresorts.com, or contact our Rental *********************** directly at **************.
  
  We thank you for the opportunity to be of service. Our hope is that you will remember Westgate Resorts for your future vacation needs or if you consider vacation ownership in the future.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am

• Review fromValdinei C

  Date: 07/20/2024

  1 star

  Valdinei C

  Date: 07/20/2024

  We went to a Westgate timeshare presentation on September 5, 2023, thinking we'd get Universal Studio tickets for a quick 90-minute meet. Boy, were we wrong. It turned into a marathon 5-hour ordeal! Despite saying 'no' repeatedly and explaining our tight budget, they kept pushing until we caved and signed up. They didn't tell us about all the extra costs like maintenance fees, which turned out to be way higher than expected. They also hyped it up as a real estate investment we could rent out for profit, but that's not panned out at all. We recently found out about hidden fees of $1,789 on top of everything else. We are very disappointed to know that things will not be as promised to us the day we purchased. Now doing our accounts weve realized that we are not able to pay for the maintenance fees nor the installments and much less, the fees that were not talked about on the day we signed, so we decided to try to cancel because we are not able to afford this! We're warning everyonebe super careful with Westgate. Their sales tactics are intense, and they don't give you the full picture upfront. We're asking them to cancel our contract ASAP. Learn from our mistakes and think twice before getting involved with them.

  Central Florida Investments, Inc.

  Date: 08/02/2024

  August 2, 2024
  
  
  RE:******************************* Cechinel
         Review # ****** - Account # *********** - *********
  
  Dear Mr. ******************* thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns while protecting the privacy of your personal information and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for you.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

• Review fromChristine W

  Date: 07/18/2024

  1 star

  Christine W

  Date: 07/18/2024

  I came to this site to file my own complaint about my stay at the Westgate Resort in ************, ** and cannot believe the other reviews already posted!! How are they allowed to continue to do business?As for my stay, I plain and simple did not get what I paid for. I reserved a one bedroom deluxe suite and instead was put in the "only room available" which was a modified room, definitely not a deluxe. My main complaint was the bathroom, followed by a close second where the door is a major inconvenience as it is on a timer when it opens and closes. This is especially difficult when you are traveling with a dog. The bathroom was supposedly modified for wheelchair access which means there is no shower door or curtain and the water just flows out to the floor. How a handicapped person is supposed to clean this is beyond me. Their answer to this problem was more towels and bathmats. When I questioned the room, I was told I was late to arrive (which I wasn't) and it was the only thing they had left. The clerk so rudely said "should I go pull someone out of their room" !!What makes matters worse is that the type of room I did reserve was open the next day but they would not let me move across the hall.But the absolute worst quote is "It happens all the time"!! Which is how this resort operates knowing full well customers will be paying for one thing and getting something else. This is so unfair and unethical. I am so very upset and am actively trying to get out of my timeshare. This was no vacation, and so very wrong. Upon multiple complaints to local and corporate management I was offered only my transfer fee, which is the one thing I did do. Please do not stay here...the city of of ************ VA and the places we visited were amazing so go enjoy it but definitely stay somewhere else!!

  Central Florida Investments, Inc.

  Date: 07/26/2024

  July 26, 2024
  
  
  RE:***************************
         Review ID # ****** ******* # *********** *********
  
  Dear ***********,
  
  We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.
  
  Ms.Wall, we sincerely apologize for any perceived lack of quality customer service you may have experienced while being our valued guest at the beautiful Westgate Historic Williamsburg Resort. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior. Although we offer continuous training for our staff, our most valuable tool to monitor staff performance is comments from our guests;therefore, we truly appreciate your efforts in bringing your experience to our attention.
  
  Additionally,regarding your concerns with the unit you occupied, we sincerely apologize for any inconvenience you may have experienced.  Per our research, we are delighted to know that our wonderful team at the Westgate ******************************************** did their best to address your concerns during your stay, including providing a refund of your exchange fee and offering to move you to an alternative unit, which you ultimately declined. Please know that it is Westgates desire that you always enjoy your vacation with us, and we will make every effort to meet your needs during your visit. We hope to welcome you to one of our beautiful properties again soon in the future.
  
  Ms.Wall, Westgates commitment is to continue to provide quality vacations that are unrivaled within the timeshare industry. We value all of our owners and strive to exceed their expectations, and it is our hope that you will allow us to do that. As such, we encourage you to contact our ******* Services Team at ************** / Option 4 for personalized assistance on all account matters.
  
  Respectfully,
  
  ****************, Executive Team
  Owner Relations Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/sp

• Review fromKristyle M

  Date: 07/11/2024

  1 star

  Kristyle M

  Date: 07/11/2024

  What was meant to be a celebratory vacation turned into a nightmare due to Westgates unethical sales tactics and disregard for our well-being. During our trip, we were lured into attending a timeshare presentation under false pretenses by a company associated with Bass Pro Shops in ****, **. Despite declining their initial offer, we were later coerced into attending another presentation at Westgate ***************** There, we encountered aggressive sales tactics and manipulation for over six hours. To make matters worse, one of the representatives knowingly exposed us to COVID-19, leading to serious health consequences for my husband and the loss of his job. The sales team exploited my vulnerable health condition, pressuring us into a timeshare purchase we didn't want or need. Promises of complimentary attractions never materialized, and the entire experience has left us financially strained and deeply disillusioned with Westgate Resorts. DO NOT TRUST WESTGATE RESORTS!

  Central Florida Investments, Inc.

  Date: 07/25/2024

  July 25, 2024
  
  
  RE:*******************************
         Review # ****** - Account # *********** -*********
  
  Dear ******************,
  
  We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns, as well as a copy of your Contract for Purchase and Sale document, to the email address on file for your privacy.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am

• Review fromAlex C

  Date: 07/10/2024

  1 star

  Alex C

  Date: 07/10/2024

  My experience with Westgate began when I inherited my mother&#**;s timeshare units. A trip to the Westgate ************************************** in 2022 became a nightmare when I was coerced into a significant upgrade during a five-hour H3432343537**35333431H meeting led by one of their H3432343537**35333431Hmen. Despite declining multiple offers, I was misled into believing that this upgrade was the only way to transfer the contract to my name, accumulating an additional $200,000 in debt. The promises made by the H3432343537**35333431Hman and his associates, including the ability to travel the world, sell back the timeshare, and earn rental income, turned out to be blatant lies. Maintenance fees have increased annually, and the reality of competing in the rental market with Westgate has been a rude awakening. The so-called "investment" has become substantially more expensive and less beneficial than promised, making it clear that Westgate's H3432343537**35333431H tactics are deceptive and predatory.

  Central Florida Investments, Inc.

  Date: 07/26/2024

  July 26, 2024
  
  
  RE:*****************************
         Review # ****** - Account # *********** -*********
  
  Dear **************,
  
  Westgate Resorts corporate office is in receipt of your correspondence through the Better Business Bureau (BBB).
  
  Please be advised that we are still in the process of researching your concerns, and we will respond as soon as our review is complete.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am