Complaints
This profile includes complaints for Valor Intelligent Processing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by this debt collector stating that I owed money to *******. This collector states that I owe $174.17. I informed them that I previously discussed this with ******* and informed their agent that these charges were fraudulent and were made after I had closed by ******* account. The collector sent this information to ******* and after their "investigation" I received this message: "No indication credit would be issued in chat. //Per Review: Setup DT 11/28/2011 ***** DT 12/28/2023 // Charges are for Tablet (************) including service plan plus monthly . No indication of equipment returned/device was not filed as lost or stolen. Notes dated 01/10/24 stated credit denied - No documentation on what credit is for." None of this information had previously been relayed to me and I am not in possession of any ******* equipment. Nothing would have been reported as lost or stolen because I never received anything from them. These charges appear to have been entered after I closed my ******* account.
Business Response
Date: 07/10/2024
Please see the attached response.Initial Complaint
Date:06/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debit collector has the wrong individual - I've been contacted telephonically 6-8 weeks ago and had a lengthy discussion with the male representative who stated after my explanation and answering his questions that I would no longer be contacted - their internal communications failed - I now am receiving a written debt notice
All of this incorrectly wrongly and inappropriately
I'd like their attempts to be noted and stopped thank you !Business Response
Date: 06/20/2024
Please see the attached response.Customer Answer
Date: 06/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,******* ********
Customer Answer
Date: 06/21/2024
Feedback for your records
I do not use google or ********
However, I firmly believe in providing feedback
I am very pleased with how the BBB received processed and communicated my complaint to Valor
It was an efficient simple process and most importantly resolved the issue of continued contact by Valor to the incorrect person
Communication and final resolution is excellent
Much appreciated !
Regards
**** ********
Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly have no idea what this is for. I received an email from Valor Intelligent Processing, LLC stating that I HAD an account with Parking ******** ******* ******* and provided an account number. I have no previous emails, letters or any form of communication from Parking ******** ******* *******. Nonetheless, Valor says I now owe them $82. There is no justification, just that I owe $82. I am disputing this notice and wish not to be contacted by Valor any further.Business Response
Date: 06/03/2024
Please see the attached notices and response.Customer Answer
Date: 06/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: On 1/17/23 I was there as a member of the *****, setting up an interview and was instructed by ********* ****** ***** to park in the ************** ******* ****
On 3/2/2023, I was not in violation, as there is a 1 hour allowance and I was parked 33 minutes to retrieve my ***** credentials () for ****** ****** ******
On 3/3/2023, I as covering ****** ****** ***** ** ***** and was instructed by ********* ****** ***** to park in the ************** ******* ****
On 3/8/2023 I was there as a member of the ***** and was on site interviewing mountain staff and providing updates on the conditions at the ********* ******. I was instructed to park in the transportation center parking lot by ********* ****** Staff.
Regards,
**** ***
Business Response
Date: 06/10/2024
Please see the attached response.Customer Answer
Date: 06/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: I contacted Parking ******** ******* *******s and they told me that I should contact the ********* ******.
Then I contacted ***** *****, Director, Security & Transportation for the ********* ****** and Mr. ***** informed me that he showed ZERO records on file and to ignore any communications regarding any attempts to collect any fees.
For the Record, 3/2 2023 and 3/3/2023 was the ****** *********** ********* the subsequent dates were part of the *** ***** ***** *** **** ******* Series.
I will NOT be paying any of these and consider this matter closed from my end.
Regards,
**** ***
Business Response
Date: 06/12/2024
This consumer has already been provided with all the details of the debt in question and asked us to cease and desist, I don’t plan on responding to another rejection from this consumer unless you feel I must.
Thank you,
***** ******
** ******* *** **********,
Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a Collection letter for $6 express way tolls and a $17.50 delinquent fee. In my ******* Invoice you'll observe that I'm up to date with my tolls (everithing paid up to 03/21/2024). Therefore I dispute the colection letter. The company can contact me here if is not a scam.Business Response
Date: 05/06/2024
Please see the attached response.Customer Answer
Date: 05/09/2024
There was made a payment on 03/29/2024 that should've cover the specific tolls, the toll is paid in the 60 days period. I cant pay from 100 tolls only 99 and left 1 to go to collection. This suggesting that the toll is sent to the collection before you have the opportunity to pay for it. This is a scam of an apartment LLC.
in the last 4 years I drove in the same way, never heard about them!
Customer Answer
Date: 05/09/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
There was made a payment on 03/29/2024 that should've cover the specific tolls, the toll is paid in the 60 days period. I cant pay from 100 tolls only 99 and left 1 to go to collection. This suggesting that the toll is sent to the collection before you have the opportunity to pay for it. This is a scam of an apartment LLC.
in the last 4 years I drove in the same way, never heard about them!
Regards,
**** *****
Business Response
Date: 05/20/2024
Mr. *****
You currently have a zero balance with us, as you had
originally paid us $23.95 back on 04/30/2024. We had issued you a
one-time courtesy credit of $17.50 which was refunded on 05/05/2024, to the
original method of payment. The remaining balance was $6.45, for the
tolls outstanding. When you mention a payment of $3.29 made, it was
not made to us. Perhaps this payment was made to *******, which is a
separate entity.
Please allow me the opportunity to speak with you directly,
so we can clear up any questions you may have. My name is Enrique
and my direct number is ***** *********Customer Answer
Date: 05/20/2024
The way how you guys are doing is very wrong. Why I'm not getting a letter to inform me that some tolls were sent to collection. And then you come with an extra charge of $17 for being late? That's abuse. Why you don't try to collect only the toll fees? Stop tricking people. The tolls were from December and February. 2 tolls from different months, how did i miss? Im paying each time a lot of tolls. I didn't receive any letter. There are so many scams this days! Then you Wana go after people registration! What is your purpose? To collect some tolls or to ruin someone life?
Complaint: ********
I am rejecting this response because:
Regards,
**** *****
Business Response
Date: 06/03/2024
Please see the attached response and invoices.Initial Complaint
Date:04/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I previously had an account with ******* that was placed in collections. I called on 4/15 to speak with an agent to get more information about the bill. When I called after verifying my identity I asked for the bill to be sent via mail. The representative told me NO and to check my ******* account. I will not pay a bill without written notice from this company. The representative kept transferring me to other representatives when I asked for a supervisor and was very rude.Business Response
Date: 04/18/2024
Please see the attached response, validation letter and billing statements requested.Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid too much when attempting to my my account balance on *********. After calling them, I was told I would receive a refund within ** hours. It has been almost a month and no refund. They refuse to take most of my calls, and the one time they did answer, they said they couldn’t access my account due to a system failure. I have filed a dispute with paypal and they denied my claim, despite two representatives telling me I would receive a refund. Beyond the lack of refund, taking my money and refusing to answer any calls is ridiculous. Additionally, calling the main company, they transferred me to a line that immediately disconnected.Business Response
Date: 03/27/2024
Please see the attached response and invoice.Business Response
Date: 03/27/2024
Please see the attached response and invoice.Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to file a complaint against Valor Intelligent Processing, LLC I am asking that the BBB help me to enforce a no further contact and or the Credit Bureau in regards to Account # **************** in the amount of $307.39 with $0 ever paid.
I have attached all the information I have used to communicate with this company, but with no response.
I appreciate your help with this matter.
Sincerely,
******* ** ******Business Response
Date: 01/16/2024
Please see the attached response.Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company works with ******* and ***** ************ ******* ********** I used the toll back in December 2021. Their transponder wasn't working again, so they used pay by plate instead of the transponder. The license plate was attached to my ******* account so it shouldn't have made a difference. I had ran out of funds on my prepaid ******* account so I owed them $5 or so. When I realized that I owed money on my account it was paid off. ******* sent the amount owed to collections, but didn't clear it off their website stating I still owed them. So I paid ******* the amount owed.
When I tried to renew my registration this company said that I owed them money. When I asked them for the dates they provided the dates that had already been paid off. I originally owed $5 to them, but they are trying to charge me $44 for the original $5 owed. I asked them if they had bought the debt from ******* and they said no which means that the money I sent to ******* directly should have covered it. I then told them that they have no right to place a hold on my account if they do not own the debt. They refused to remove the hold from my registration.
They told me to submit a dispute on their website. Their website doesn't work and does not allow you to submit a dispute. No matter how many times you submit the info it will not go through. I tried from 3 different browsers on my phone and on my laptop. However, it will allow you to send them money. They told me that my only option was to either drop it off at their office which was 1.5 hours away or I could mail it. So I mailed the proof to them on Dec 26. I called Jan 3, 2024 and they said my documents hadn't been received yet, however they would go ahead and open up the dispute for me over the phone. I called back Jan 5 and the docs had been received. They said to call back on Jan 8 for an update. Called back Jan 8 and they said I need to file a dispute again. It's been 3 weeks of dealing with this and I'm fed up with them.Business Response
Date: 01/17/2024
Please see the attached response.Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 12, 2023 in numerous occasions prior there too this company has called me and came up on my caller ID but always hangs up when I answer the phone they have never spoken to me whatsoever and when I block their number they just keep calling with new numbers This is not right this is illegal harassment for Bill CollectionBusiness Response
Date: 12/14/2023
Please see the attached response.Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not aware of this account. I have reached out to ********** ****** ****** and VALOR INTERNATIONAL INC. to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from ********** ****** ******* Thus, I am reaching out to seek assistance to have VALOR INTERNATIONAL INC. that I have no account with them and ********** ****** ****** can simply remove it from my credit.Business Response
Date: 12/14/2023
Please see the attached response.
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