Complaints
This profile includes complaints for Valor Intelligent Processing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Comcast. I do not have a contract with Valor Intelligent Processing. They did not provide me with the original contract as requested.Customer Answer
Date: 12/04/2023
I requested a copy of the original contract and they have not complied.
Customer Answer
Date: 12/04/2023
I requested a copy of the original contract and they have not complied.
Business Response
Date: 12/04/2023
Please see the attached response, Valor letter sent and the account statements.Customer Answer
Date: 12/05/2023
Valor Intelligent Processing responded by sending me billing information. However, the company continues to be neglectful by not sending me contractual information between the company (Valor) and I.Customer Answer
Date: 12/05/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Valor Intelligent Processing responded by sending me billing information. However, the company continues to be neglectful by not sending me contractual information between the company (Valor) and I.
Regards,
****** *********
Business Response
Date: 12/05/2023
Please see the attached response.Initial Complaint
Date:11/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an item up for sale and the sale was not completed, the buyer was returned their money and case closed. **** is trying to charge a fee based on if the item had sold and the customer received their goods and I received money- THAT NEVER HAPPENED.
Am more than happy to pay a 100.00 fee for administration costs but that’s all. I have filed complaints with **** *** *** *****
Please see attached documentation from representatives noting a credit to my file for the money **** states I owe for an item never sold.Business Response
Date: 12/04/2023
Please see the attached response.Customer Answer
Date: 12/04/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
I am unable to read or download the letter from the agency via phone
Regards,
**** *****
Customer Answer
Date: 12/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was shocked that they opened a dispute before my filing it was great. Thank you
Regards,**** *****
Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been calling me over 15 times a day and are in violation of the fair debt collection practices act by calling over seven times a day and this is considered harassment and I have been saving all call logs showing the obsen amount of times they call a dayBusiness Response
Date: 11/28/2023
Please see the attached response.Initial Complaint
Date:11/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ** ******** I do not have a contract with ** ******** they did not provide me with the original contract as I requested.Initial Complaint
Date:11/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* ***** **************. I do not have a contract with Valor Intelligent Processing, they did not provide me with the original contract as I requested.Initial Complaint
Date:10/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've received continuous calls from this company, and people who happen to know me have received calls looking for me. They leave NO voicemail. I haven't even received a letter from this company. This is harassment and needs to STOP!Business Response
Date: 10/19/2023
Please see the attached response.Initial Complaint
Date:10/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting a phone call every day with no response on the other end. It is very dissruptive to my job and it needs to stop immediately.Business Response
Date: 10/17/2023
Please see the attached response.Initial Complaint
Date:09/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter from this agency and attempted to call but couldn't reach a customer representative. I do not own this vehicle with this license plate. Please stop sending me notice letters. My vehicles are registered on the sunpass website and both have corresponders.Business Response
Date: 09/21/2023
Please see the attached response.Initial Complaint
Date:09/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an agency attempting to collect a debt on $23 for toll fees. These fees were paid 8/16/2023 with sunpass who sent my information to Valor the 3rd party. I have contacted this 3rd party 4/5 times trying to resolve this issue, show proof and verify that this debt has been paid in full, yet they refuse to contact me, when I call they refuse to put a supervisor on the phone and assist me. They are being incredibly difficult for a $23 bill that has already been paid.Business Response
Date: 09/07/2023
Please see the attached response.Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to call me. Sometimes a rep is on the phone , the other times they hang up. They were asking if I was ****** and said it was a personal matter on a charge. I did not provide whom she was speaking with but stated per my knowledge ****** has no business with valor and asked them to stop calling . I have no contract with valor and I do not owe any money to them as well.Business Response
Date: 08/09/2023
Please see the attached response.
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