Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made tee time at ************************** on 7/4/25 and the course called about 45 mins before tee time to inform me that the course was closing for the remainder of the day secondary to weather/storms. I have tried to call, email and submit a complaint form to golf now with no success. I would like a refund of my gift card balance used and additional amounts paid via credit card, since the course canceled this tee time/closed the course.

  Business Response

  Date: 07/10/2025

  This refund has been processed on our end.  The golf course did not request a cancel/refund due to weather, but after following up, we confirmed that they were closed due to weather, and did proceed with refunding this transaction.  Refunds require the golf course to process them, or request that we process them, depending on what kind of tee time was booked on our site.  This is all set.  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of blue got a bill on my credit card for $105.00 Never signed up .dont know how they charged my credit card. A guy named ******* said to provide my e-mail. I gave him all five of my current e-mails. He said none of these matched and he could not acces account!Had to cancell card.

  Business Response

  Date: 06/30/2025

  Complaint *********** was filed on 6/30/25.
  ***** ****** / ******************** / **************
  
  Overview: There is no profile under ******************** in GNC or *********** Using the phone number related to this complaint, I was able to locate a GNC account under ************************
  This account has 1 reservation dated for 6/9/23 (*********), but their GolfPass membership has been active since 6/16/23.
  This membership was renewed on 6/17/25 for $105.93.
  
  ***** signed up for a free trail week for a ******** membership around the time they booked this singular reservation on their account. ***** allowed the free trial to renew into a full membership, which the membership has auto-renewed every year since. 
  
  We will refund the most recent annual purchase.  ***** should log in and deactivate his account, and remove payment method and turn off auto-renew.  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i booked a golf outing under a "hot deal" and within 12 hours i had to canceled it because some of the guys backed out. they credited the money into my account but after booking another outing it wouldn't let me apply those credits. i called the customer service number only to find out they have a policy that only allows me to apply account credits to other "hot deal" outings. i feel that this policy pretty much makes these credits useless because i do not go golfing very often. i feel like this should be refunded to the card i booked with especially because of how quickly i cancelled it.

  Business Response

  Date: 06/22/2025

  Unfortunately, this reservation is not refund eligible.  As stated in our terms and conditions, which is stated prior to purchase, hot deals are only eligible for account credit if canceled.  As it stands, our team has already offered an additional $20 on top of the account credit as a make good for a frustrating situation.  However, we are unable to offer a refund, and consider this case closed.  

  Customer Answer

  Date: 06/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a tee time through golf now. Due to unforeseen circumstances, we were not able to use that tee time, but they refuse to give our money back, even though we canceled with plenty of advance notice. They issued us a credit which we can no longer use due to scheduling conflicts and lack of available tee times. we contacted the company several times to try to ask for a full cash refund but were refused.

  Business Response

  Date: 06/25/2025

  Unfortunately, this is not a refund eligible situation, as detailed in our terms and conditions.  A Hot Deal tee time was purchased, which are non-refundable outside of weather related cancellations approved by the golf course.  Otherwise, Hot Deals can only be canceled and exchanged for account credit.  This information is displayed prior to finalizing a sale, and as previously noted, is included in our terms and conditions.  

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my car was damaged in the parking lot of one of the golf now courses that they own and operate, and golf now won't help me. they claim they are not liable and they are dodging their responsibility. i have paid golf now 99 dollars for a yearly membership and they provide no value and take no responsibility. if they are not going to help people, then they should say that on the front page of their website. all of their customer service is outsourced overseas so while they have a florida address on their website, it seems like they don't know anything,. i asked customer service for the contact information for the legal department, and they told me that they dont' have the contact information for the legal department of the company they claim to work for they charge for each tee time on top of the 99 dollar yearly membership so there isn't really any good deal here

  Business Response

  Date: 07/01/2025

  The GolfNow legal department has responded to the consumer directly regarding this complaint.

  Business Response

  Date: 07/03/2025

  This customer has been responded to multiple times by our legal team, yet they continue to contact our various teams.  Our terms and conditions are clear, and GolfNow is not liable in any way.  The golf course may have policies as well, and they would need to speak with the golf course.  We provide the tee time on the courses behalf, but safety and the local property are the responsibility of the golf course.  Contact me directly so we can close this complaint.  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids purchased a $100 gift card from Golf Now and it is proved to be a scam! After finally understanding that its very difficult to use based on their requirements that the only golf that can be paid with this gift card is hit deals (meaning day/times most player dont want to play), I finally found a round where things aligned, so I thought.First- I had to book for 2 or more players for this hot deal for a total of $105. I entered in $100 gift card details and was shown you still have a total of $5 for a booking/convenience fee which I was okay with. I gave my credit card info to cover that $5 fee and the last page of the process showed that my gift card was used. When I get to golf course, I find out I still have to pay $100 out of pocket. Golf Now went back after I logged off and just took $5 from the gift card.This will come to end eventually- reputable golf course courses are going to start seeing how this company is ripping people off!

  Business Response

  Date: 05/27/2025

  This appears to be a case that is a common misunderstanding on the golfers part. They received a $100 Gift card and applied it to their account, and believed they used it to pay for a reservation (405865539).  However, the reservation in question was not fully prepaid, and only paid for the transaction fees that are due at the time of the reservation.  The remainder was due at the course, which is stated when booking and needed to be paid with something other than a GolfNow gift card at the golf course. The remaining $95 is still available on the Gift card, and can be used on any portion of reservations that are paid in advance on GolfNow.com.  
  
  Steps for viewing and use of GC balance can be found on our website: ***************************************************

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked and paid for a Tee Time to play golf at a course for myself and my brother, I had to cancel because of an unfortunate family emergency. I called the clubhouse and they said they would refund but could not because I booked through GolfNow. And GolfNow refuses to refund me for no specific reason. Now the session is canceled and I havent been refunded.

  Business Response

  Date: 05/14/2025

  Unfortunately, this customer is not eligible for any kind of refund.    The reservation was booked as a Hot Deal for 2 golfers at ********************* for Tuesday, May 13, 2025 @ 12:52 PM, and was booked earlier the same day @ 5/13/2025 5:45:38 AM. The customer canceled 2 hours & 28 minutes before the Tee Time.

  They booked on the same day of play, and cancellations of a Hot Deal are only eligible for an account credit refund.  However, that is if they are canceled outside of the 24 hour cancellation policy.  This was canceled within the cancellation policy.  

  Per the Hot Deal policy, which is presented to the customer prior to booking, and is again stated in their confirmation:
  "Tee time reservations may be cancelled when necessary. However, they are refundable only if cancelled 24+ hours in advance of the tee time or the golf course is closed on the day of play. Any refunded amounts will be available as credit in your GolfNow account for use on any Hot Deal booking and valid for up to six months." (See below screenshot)

  
  

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30 booked a tee time for 3 players through the app for April 2. I was double charged for this one tee time. I have raised this issue with them many times. The customer service **** that you can access through their app or website have acknowledged that I was billed twice, but claim that they do not have the authority to refund me. They simply tell me that the issue has been "escalated" and then stop responding, often for multiple weeks. I have made 30 separate attempts to contact these people. It is fraudulent that customers have no access to anyone with the agency to take action to correct problems that are entirely the fault of Golfnow. I was charged $186 twice. This means that $186 was directly stolen from me by them, and really after forcing me to spend 6 weeks chasing them down, they should be refunding the whole $372. I have included the case # given to me by their worthless customer service representatives.

  Business Response

  Date: 05/23/2025

  Our team has reviewed, and confirmed a double charge.  After investigation and confirmation of the issue, we have since processed a refund to ensure the customer was made whole.  Unfortunately, this process took longer than we would like, as multiple internal teams are required to verify this kind of error.  Refund information below.  Additionally, we are sending the customer a $50 promo code to be used on our website, as a goodwill gesture for the negative experience.  

  Refund ARN: 75418235139229624847413

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23309743
  
  I am rejecting this response because: 

  Their response to you, that they have now confirmed a double charge, is misleading.  In reality, it was confirmed by them immediately, and they just refused to make it right.   They refused to send me transcripts of my chats with them, or provide me with any contact info for anyone with the agency to correct their own mistake (this info was also not available online or on the app).  They were completely unresponsive even after admitting they had done what I said, and anecdotally there are many accounts online of people having similarly horrible experiences with their billing and customer service departments.  It seems highly likely to me that they are acting in bad faith, and never would have processed the refund without me filing with the BBB, which I never should have had to do.  I also had to make 30 separate attempts to contact them.  I feel strongly that this should remain on their record as a ***** **** and warning to potential customers.  
  
  Sincerely,
  
  ***** W

  Business Response

  Date: 06/06/2025

  Thank you for the feedback.  While our team may be able to see charges, that does not verify an issue.  Further escalation and review based on many scenario's is involved, based on the situation.  Our front line team is not able to verify immediately.  Fortunately, we were able to identify and address this situation and process the refund.  Software glitches, or payment errors are common, and do require more investigation than is often expected, which is in no way intentional, though frustrating for customers that are impacted.  

  If there is more information that we can provide, or if the refund did not process, do not hesitate to reach out. 

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GolfNow will not issue a refund.

  Business Response

  Date: 05/02/2025

  Hello,

  This customer is not eligible for a refund.  The customer purchased a Hot Deal, and our terms and conditions state that we do not offer refunds unless the golf course is not playable. Only Account Credits, which were provided. The reservation in question was requested to be canceled 2 days before the date of play, which means we cannot determine if the course will be playable or not.  Further, the forecast says it will be 85 with a light chance of rain, which will most certainly be playable weather for golf.  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #******** Refund owed $549.00 I cancelled a golf reservation and am owed a refund. I have contacted customer care numerous times and they have indicated that the refund is owed to me yet, because of a system issue, they cannot process the refund. They have submitted notices to corporate for them to issue my refund as customer care cannot provide further assistance. This refund has been due to me since February 2025.

  Business Response

  Date: 04/25/2025

  Hello,

  Our team continues to investigate why this reservation refund is not working.  They should be eligible to receive a refund, but it will not process, either on our end, or from the customer's card/bank.  Because of this, we have provided the customer with account credit to match the amount, and then later was provided 2 $20 promo codes for the continued challenges.  Last interaction was on 3/26.  
  
  I am engaged with our internal teams to try and find a way to process a refund, but until that occurs, my customer service team is unable to offer any other resolution than the account credit and promo codes provided thus far.  The case is flagged for follow up, waiting on a response from our internal team.  At that time, we can determine next steps.  

  Please reach out with questions.  --*** *******

  ************

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23205225
  
  I am rejecting this response because:

  Thank you for trying to make the situation better ***. I called and left you a message.

  I contacted GolfNow ************* and my account does not reflect a credit for the $549.00 refund.

  I did however receive the promo codes as you mentioned. I appreciate the effort for making this right.

  Please let me know when the credit will be reflected in my account and how I can access it so that I may use it to book an upcoming tee time.

  Thank you again.

  ****** ********.

  ************.

  Business Response

  Date: 05/08/2025

  My understanding is that the issue will be fixed next week.  That may change based on QA testing.  That also may not mean the refund is processed afterwards automatically.  My team may need to do that after the fix is deployed.  I will know more next week, and we will contact you directly.  We have your support case with us remaining open, held until we know there is full resolution.  --***

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23205225
  
  Thanks ***. I appreciate every effort you're making to rectify the situation.

  I look forward to hearing from you next week.

  I've kept the complaint open until we resolve it, and look forward to the resolution.

  Sincerely,

  
  ****** ********

  Customer Answer

  Date: 06/08/2025

  Hello,

  It's been over 4 weeks since I've heard from *** ******* at GolfNow with no resolution.

  Can I please ask you to follow up with ***?

  Thank you!

  Business Response

  Date: 06/13/2025

  Hello, 

  Thank you for taking the time to reach out to us. 

  We can confirm that we have successfully processed the refund of $549. You should see this refund on your account within 5 to 7 business days. 

  Should you have any additional questions, please let us know. 

  Thank you and kind regards, 

  GolfNow

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much for all your help!

  Sincerely,
  
  ****** ********