Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GolfNow, LLC has 2 locations, listed below.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
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  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Golf Now app to make a tee time reservation for May 18, 2022. On May 19, 2022 my bank statement showed that I had been charged twice for my reservation. There were two separate charges with unique authorization numbers indicating the transaction had been processed twice. I reached out to Golf Now to process the billing dispute. They responded with a generic "send us this required information" type of email.
  
  On May 21, 2022 I sent them all of the information they requested. This included the last 4 digits of the card that was charged, the name on the card that was charged, the type of card, the date of the charge
  Amount (USD) (Posted Charge), and a screenshot of the GolfNow charge. Case number ******** was opened.
  
  I sent a total of 4 emails that received generic responses. I called their help desk at least 4 times between June 9th and July 1st. After July 1st I began using their online chat feature and had 4 separate conversations with representatives. No resolution has been provided and the original reservation was nearly 2 months ago.
  
  On July 16th I received a phone call from a representative that I had spoken to twice previously. She informed me that they could not locate the duplicate transaction in their system and that they were refusing to refund it.
  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Thank you for bringing case ********* to our attention.
  
  We apologize for the delayed resolution and any inconveniences it has caused. We have reviewed the consumer's account and have been unable to locate the second charge. We only see the charge associated with the booked reservation. As we are unable to locate the charge, we are unable to refund it.
  
  Under these circumstances, we ask that the consumer reach out to their bank or financial institution for a resolution.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Our bank, *********** Federal Credit Union, was contacted when the double charge first occurred. They advised that because of the unique authorization numbers, the resolution must come from GolfNow. It is not a banking error. It is a transactional error from GolfNow and their app. The refund is the responsibility of GolfNow and should be taken care of immediately.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  We understand why the consumer's bank would initially advise them to contact us. If there is a duplicate transaction and we are able to locate the mistake we would rectify it on our end. We would simply refund it, as that is the best route. However, in this particular case, after detailed investigation we were unable to locate the duplicate transaction.
  
  We only see the one reservation for Rapid City Elks GC on their GolfNow Account and the one charge of $146.00 on our end. We have even double checked other accounts with similar names to see if there was a transaction with matching details. We have found that sometimes consumers may have made a typo in their email address without realizing and when they do not get an email confirmation the first time, they reattempt the reservation with the correct email but ultimately have double bookings. However, this does not appear to be the case.
  
  This is why we have advised the consumer to reach out to their bank again for further assistance so that this may be resolved efficiently.
  
  We understand the consumer's frustration and once again apologize for any inconvenience. Unfortunately, this is not an issue that can be resolved on this level and the consumer's financial institution would need to initiate further investigation via the correct channels.
  
  Thank you
  Member Engagement Team
  GolfNow