Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
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  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a golf tee time which I then had to quickly cancel and received a GolfNow confirmation that my tee time was canceled and I have been refunded for the full amount.However, they never refunded my credit card and when I disputed the charge with my credit card company, this vendor sent my credit card company a letter that I committed friendly fraud.I have the GolfNow receipt which shows GolfNow stated they refunded me, which they did not and thus this company is not to be trusted.

  Business Response

  Date: 04/25/2025

  Hello.

  This golfer purchased a hot deal for 11/25/24 and cancelled 72hrs before the tee time and was provided credit via account balance the same day of purchase. Golfer did submit a dispute with the financial institution which we responded with 'friendly fraud'.  The golfer appears to be confused about the terms and conditions of a hot deal.  A hot deal is not refundable, and is only allowed an account credit, which was provided.  The tee time may be canceled, but a refund is not possible, only account credit, which can be used at any time.  

  *** *******

  ************

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23202823
  
  I am rejecting this response because:
  

  The business is intentionally obscuring and hiding its policies on refunds and mis-directing people into believing their credit card would be refunded.

  This is evident in their poor reviews on Trustpilot where they have 647 one-star reviews (51% of all their reviews), which is enormous number of complaints for hiding a non-refundable policy. Many of the 647 reviews have the opinion GolfNow engages in fraud.

  Further, on their Yelp profile, they have an overall one-star review from 354 total reviews. This is the lowest review rating possible, which agains shows the fraud of intentionally obscuring and hiding its policies on refunds mis-directing people into believing their credit card would be refunded.

  On SiteJabber, another review site, GolfNow has a 1.4 overall review from 486 reviews which is made up of 88% 1-start reviews. Again, GolfNow customers in mass exposure the deceit and shows the fraud of intentionally obscuring and hiding its policies on refunds mis-directing people into believing their credit card would be refunded.

  On this Better Business Bureau site, they have 140 complaints in the last 3 years (as of 4/25/25) and a review of these well written reviews, again shows the fraud of intentionally obscuring and hiding its policies on refunds mis-directing people into believing their credit card would be refunded.

  *** *******' response to this complaint, on behalf of GolfNow, and GolfNow's leadership... responding about me being "confused about the terms and conditions" is disingenuous, deceitful & dishonest since as you can see by evidence shows proof of the widespread deceitfulness & dishonesty of GolfNow.

  This BBB complaint remains unresolved at this time.

  Business Response

  Date: 05/08/2025

  As requested by the BBB, I wanted to provide additional context.  Specific to this reservation, though this is the same on all Hot Deals purchased on GolfNow.com, our Terms and Conditions are displayed on the screen presented to the golfer before booking, on each courses landing page.  I have attached a screenshot of an example Hot Deal at ******** golf course, the same course in question from this reservation, where the Terms and Conditions clearly state that refunds are in the form of Account Credit in the customer account if a Hot Deal is canceled outside of the cancel policy. 

  The same terms and conditions from the screenshot image attached for the golf course page prior to booking, are displayed below.  These plainly state the terms of our Hot Deal refund process, which results in account credit if canceled outside of the cancelation policy, which is what happened in this case.  

  Due to the above, there is no further action GolfNow can take.  

  =====================

  Biltmore Golf Course

  *****************************************
  
  Tee Time Notes
  This Tee Time is offered by GolfNow and not the golf course. Please expect to play precisely at time chosen in reservation.**This special rate is valid only for this tee time and will not be honored at any other time of day**.  100% due online at time of reservation.  Groups of less than four (4) players WILL be paired with other pre-paid golfers.  Golf Staff cannot change the tee time or honor the prepaid rate for another tee time. Thank you for choosing GolfNow for your tee time.
  
  
  Hot Deals Tee Time Policy
  We ask that our customers adhere to golf course dress code collared shirt required, no denim, no tank tops, soft spikes only, hats forward. Players & guests are required to follow all course policies and procedures as outlined by the staff. Tee time reservations may be cancelled when necessary. However, they are refundable only if: 1) cancelled 24+ hours in advance of the tee time; 2) the golf course is closed on the day of play; or 3) you are a GolfPass+ member with at least one of your ten (10) free tee time cancellations available to use. Any refunded amounts will be available as credit in your GolfNow account for use on any Hot Deal booking and valid for up to six months.
  
  
  
  Hot Deals Tee Time Cancellation Policy
  All tee times are refundable up to 24 hours before the time of play. Any refunded amounts will be available as credit in your GolfNow account for use on any Hot Deal booking and valid for up to six months. Cancellations made within 24 hours of your tee time are only refundable if the course is closed due to weather on the day of play.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23202823
  
  I am rejecting this response because:
  
  It is not only I, but thousands of others who are misled by GolfNow, believing their credit card charge is refundable if they must cancel a reservation. The fraud is legal, crafty but intentional by GolfNow hiding terms and conditions which are not easily viewable (the small print). In addition their fraud is masked with ambiguous language, stating to the effect, they have refunded you the money when actuality it is not the refund to your credit card that you think it is.

  This is evident by thousands of complaints, which I have provide sources to those complaints in my prior response which is part of this official BBB record.

  Buyer beware please read the online reviews for GolfNow before considering their service.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $259.44 for reservations through their site. We were unable to make the reservations and I had to cancel. They only option I've been given is credit, which wouldn't be a problem but they only way they've made it possible for me to use my credit it to spend $100 of it to join their site, which I do not need to do. I cannot afford to just give this company over $250, I would like a refund please.

  Business Response

  Date: 04/13/2025

  Our policy states that cancellations of deal times/hot deals after purchase are only offered account credit, and cannot be refunded.  Customers do not have to purchase anything to use their account credit other than a replacement tee time of the same type(deal time/hot deal).  That can only be purchased on GolfNow.com, and NOT the golf course directly. Our team would be happy to assist using the account credit to book another tee time, thought contacting customer service is not required, as the account credit is available on customer profiles.  

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23188441
  
  I am rejecting this response because: I could NOT redeem my credit without using $100 to join your site.  Please give me back that $100 and tell me how to redeem my credit without being a member.  I was told that the credit could not be used when checking out as a guest.  If thats true, youre stealing $100 from me and you really should just refund my purchase.  The way you operate is very deceptive.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/21/2025

  I see the response from the customer.  I will have our team follow up and contact him directly to understand the challenge he is having.  

  It is noteworthy that our CRM does not have anyone by the name of **** or ******* ****, or anyone with an email address of ***************************, that has contacted our customer service team.  This individual may be using a different name and email for his account with us.  So we need to identify this customer, and then connect with them to understand their challenge.  The previous message sent about our cancellation policy, and use of account credit, remains valid, and the customer should be able to use account credit without issue.  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  They emailed me, I gave them the reservation number and theyve credited me.  Why they couldnt find me in their system (as stated in their response to you) I dont know.  I would have preferred a refund but this is better than nothing.  They have made the full credit amount available without me needing to be a paying member.  Way too complicated to do business with them, Ill use the credit and not use them again but Im sure they get that a lot.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sneaky transaction fees slipped in on final step of reservation and cannot cancel teetime right after you just made it. Was on the phone for 2hrs trying to resolve this and they said they could not refund my credit card

  Business Response

  Date: 04/13/2025

  BBB,

  Unfortunately, this seems to be a misunderstanding by the customer.  Any reservation fees are presented to the customer prior to any purchase, along with our Terms and Conditions.  Hot Deals and ********** state that refunds are not available after purchase, only account credit.  While the customer is not satisfied, our team handled the situation properly, upholding our terms and conditions.  
  
  If there are additional questions, please reach back out.  Thank you.  

  - *** *******

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got (4) $50 gift cards for Christmas. After many errors and trouble uploading them I finally got $200 to reflect on my gift card balance. I tried to make a teetime and pay using the gift cards. The remaining balance was around $2 in which it would use the bank card on file. After submitting this-I got an error message saying not enough funds. I attempted to try again but the gift card funds had disappeared. I did not have a tee time, they took all the gift card money, and I could no longer attempt to book. I have contacted them via phone and over 10 emails. They will not return the funds, they will not help, all they say is that it has been escalated-it has been over a month with no update or returning the funds. This company steals funds from gift cards.

  Business Response

  Date: 04/21/2025

  We have reviewed the case and see the customer was having issues attaching gift cards to their account.  They had 4 $50 gift card not attaching to their account.  The customer no longer has physical cards, however, we were able to verify $100 was already on the account, so 2 of the 4 did work.  We did capture error on 2x gift cards, and as such, we provided an additional $100, to compensate the customer, who now has the correct $200 total on their account.

   

  We consider this situation resolved.  Please reach out with questions.  

   

  *** *******

  ************

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Stop trying to steal gift card funds from customers. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted two GolfNow gift cards by family members for **** in 2021. One was for $75 and one for $50. In April, 2023 I tried to use these cards but my balance was gone. I contacted GolfNow and provided all the information they requested. They restored my balance but then I received an email in May 2023 telling me to use the $125 balance or it would expire in 6 months. I again contacted Golfnow and they told me "The gift card balance was added to your account without expiration." In June of 2023 I uses $73.00 of my balance to book a tee time, leaving me a balance of $52.00. In December of 2023 I again received an email telling me to use my balance or it would expire in 6 months. Since then I have tried to use my balance, in January of 2025 but my balance was gone. I've called and emailed GolfNow multiple times. First they said my balance was used up. But that isn't true as I know what I used. I have email records of my transaction history. Then, they say my balance was assigned to an email address that I don't know and they won't tell me. I gave no direction to reassign my balance to another account and indeed it was assigned to my account as late as December 2023. After multiple calls, they are refusing to answer my call or talk to me. I live in ********** and the law does not allow gift cards to expire. Perhaps that is okay in other states, but not in **********. I believe they systematically zero out gift cards after some period of time. This is an illegal practice. I want my $52.00 credit restored.

  Business Response

  Date: 04/25/2025

  Hello,

  Following up on this request, we had previously closed it, as our team worked with the customer to explain that our records show the gift card was fully redeemed.  If our records show that the gift card was fully redeemed, and the customer does not agree, I do not know if this is a situation where we can make this customer satisfied.  We do not have any known issues with gift card balances, and incorrect amounts.  We also show full redemption.  If there were an error, as an act of good faith, we could approve some kind of credit or promo codes, but in this case, we show full redemption. 

  What else can we do to help with this situation?  Please let me know.  Thank you.  --*** *******.  ************

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23125416
  
  I am rejecting this response because:  The gift card was not fully redeemed.  Perhaps the method used to resolve this issue on 4/24/23 was flawed?  I received an email on 12/6/2023 that said I needed to use my balance of $52 or I would loose it (not legal in ********** for gift cards to expire).  I have not been able to use the balance since and the only tee times I have booked have been using my credit card.  If your records show that I redeemed the balance, please show me what tee time I have booked with the $52 credit since 12/6/23.  I have attached the email that showed I have a credit of $52 as of 12/6/23 and the email that resolved the original issue as well.
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 05/08/2025

  Hello.  The account in question under the email address of **********************************, does not contain any account credit for $52.  However, we often times find that customers have had multiple profiles with us.  A credit may be found in a profile that was associated to another email address.  Is there another email address that was previously used with GolfNow?  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23125416
  
  Thank you for your response.  I can provide the following information to you.  Please let me know the next steps.

  On February 17th of this year I talked to a Care Team Member of GolfNow.  She told me that my balance had been transferred to another account.  I listed several email addresses that might have been used.  But given that it was over the phone, perhaps the communication was less than ideal.  I am quite certain I did not instruct GolfNow to transfer my $52 balance to another account.  But, to that end here is a list of possible email addresses.  I have all my email communications with GolfNow so I am certain of my directions.
  
  
  First these two email addresses belong to the two people that purchased the original gift cards and gave them to me as a present.
  ************************
  Date Purchased: 12/10/2021
  Sender's Name: ***** Ramsauser
  Sender's Email Address:  ************************
  Receiver's Name:  **** ********** (but it might be ***** ********)
  Receiver's Email Address: ********************************** (but it might be ************************)
  Gift Card Amount:  $50.00
  Gift Card Number:  6274717342332586
  

  ****************** or ***********************************
  Date Purchased:  12/25/2021
  Sender's Name: ****** ******
  Sender's Email Address:  ******************
  Receiver's Name:  **** **********
  Receiver's Email Address: **********************************
  Gift Card Amount:  $75.00
  Gift Card Number:  ****************

  
  Email addresses associated with me:
  **********************************  This is my primary email address and all communications with GN have been to and from this address
  *********************************
  *************************
  *********************************************

  
  Again, I will detail the timeline of events that support my claim:
  12/25/21, Received gift card **************** for $75.00 from ****************** and **************** for $50.00 from ************************
  4/21/23, following up on a phone inquiry to GN, I provided the details above for the two gift card and asked they be assigned to my account
  4/23/23, Received an email from GN: We have issued a credit in the amount of $125.00 to your GolfNow  account ********************************** for the GolfNow gift cards **************** $50.00 and **************** $75.00. You should see this credit reflected immediately in your GolfNow account and it is valid for Hot Deal tee time purchases until the credit is depleted 
  5/3/23, Received an email that said my $125.00 credit balance would expire in 6 months if I don't use it.  The email was sent to **********************************
  5/4/23, email from **** of *********** Team at GolfNow telling me the two gift cards were assigned to my account without expiration
  6/5/23, booked a hot deal tee time for 6/8 at ************ (GC confirmation # 555537002), confirmation # 376298370, total cost $73.00 using my credit balance
  12/6/23, received an email (to ************************** from GN saying I have $52.00 to spend.  Use your GolfNow account credits today to save on tee times or toward a GolfPass+ membership. Don't wait, credits expire after 6 months!
  1/21/25, tried to book a tee time with my balance and it was gone.
  1/29/25, launched another inquiry into this issue with the *********** Team and provided all the details from previous inquiries by email.  No response to my email.
  2/17/25, Called GolfNow on the phone.  After over 50 minutes they hung up on me saying they couldn't help me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their phone app had an error statement stating the time had been taken. So I requested the second time and was charged for both. The one is good the other is not. I have attempted to call them multiple times on various telephone numbers listed to no avail. Only response is from a computerized answering system that only allows making a tee time or cancelling a tee time. I don't want a credit but a refund from the computer error in processing it.I thought this was a good company until I found out that they are impossible to reach to discuss a billing issue.The two tee times are back to back on the 3-25-25. I only want the 9:00 tee time.

  Business Response

  Date: 03/20/2025

  Thank you for bringing case #******** to our attention.

   

  We have reviewed the reservation. While we do not have a way of automatically detecting whether our system books a teetime it said was not available, from the information provided by the consumer we have refunded their booking. The full refund returns to their credit card in 3-7 business days. The provided account credit has been removed from their account as well.

   

  Thank you

  Member Engagement Team

  GolfNow

  Business Response

  Date: 03/21/2025

  In addition to the previous communication from my team, we do not see any interactions with this customer for this issue.  This customer contacted us in February about his GolfPass subscription, but this is unrelated.  We have since refunded the customer, and have taken them at their word that there was an issue. This may be an issue where the customer did not contact the proper customer service team.  The number for the GolfNow support team is ****************.  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked multiple rounds of golf on Golfnow .com. One of our players had Covid or other serious flu and canceled his trip. I canceled the singlebooking for multiple rounds.Golfnow refuses to refund the money. It is A large sum of money. They want to credit it to the Golfnow account. I dont want the credit since I may not be to use it for a long time. They are limiting it to six months.They do not offer any recourse and refusing to refund the money. They are a monopoly and set whatever rules they want. Im even a paid member of their ****************

  Business Response

  Date: 03/09/2025

  Thank you for bringing case #******** to our attention.

   

  Hot Deal reservations are nonrefundable unless the course is closed for the day of play. Reducing player count will not yield a refund. Utilizing the paid membership does not change the policy that the consume agrees to with every finalize booking. As a courtesy, we can extend the credit for an additional six months, but it is still nonrefundable.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute Letter to ******************* Re: Dispute for Transaction with GolfNow ******* ***** ***************************************************************************************** ******************* ************ Date: 02/13/2025 ****************************** I am writing to formally continue my dispute regarding a transaction with the merchant GolfNow. Below are the details pertinent to my dispute: Merchant Name: GolfNow LLC Date of Transaction: 1/20/25 Disputed Amount: $249.92 On 1/20/25, I booked a golf tee-time through GolfNow, which I later canceled on 1/21/25 due to medical reasons. Despite my legitimate request for a refund, the merchant refused to process it, stating that no cancellation per their policy. The merchant has refunded the balance to their app but refuse to refund my credit card i.e., they have processed a refund already however they refuse to refund the balance to my card because they want to hold my funds on their company balance sheet. Enclosed with this letter are the supporting documents to substantiate my claim: A copy of my sales invoice with the date and proof of cancellation. Email thread of my attempts to resolve the issue directly with GolfNow. Given the facts I canceled this golf reservation multiple days in advances for a medical reason, I think this should be considered a valid refund request. Furthermore, under the Consumer Protection Act, merchants are generally required to honor valid refund requests within a reasonable time frame, especially if the service was never used and the cancellation was made within the agreed-upon period. Failure to do so can be considered an unfair trade practice. I kindly request that you reconsider my dispute and re-credit the amount of $249.92 to my account, as I have provided all necessary documentation to demonstrate that my cancellation was legitimate and adhered to the merchant's policy. Thank you for your attention to this matter. I look forward to a prompt resolution. Sincerely, ******* *****

  Business Response

  Date: 02/18/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer booked a Hot Deal time. Hot Deals are nonrefundable unless the course is closed. This is usually caused by weather. Our Hot Deal policy does not have a ***** period or time clause that results in a refund. Our policy can be reviewed prior to booking the reservation and even on the final screen before confirming and checking out. Our policy must be agreed to for a booking to go through by clicking a check box, and if it is not agreed to a booking will never finalize. At this time, the account credit still stands.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online (Golfnow.com). I bought three $50.00 gift cards for my family presents. I then ordered two additional gift cards for presents. I paid $7.99 *** shipping for next day delivery for both orders. I received the first order a week later. It contained three cards. the second order came three days after the first order. It contained one $50.00 card and should have been two cards. Neither of order came the next day for which I paid $7.99 each.I have been trying to resolve the one card short on the order $50.00 and a refund of the $15.98 shipping. When I call they will not let me talk to a person in charge or in billing. I have sent them three emails and five phone calls to get my card and refund. Each time I was assured it would be looked into and I will receive a return call . NOTHING HAS HAPPEN.Please help ***** ******** Sr ************************************************************************************ *********************** Or *********************

  Business Response

  Date: 01/28/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer stated their first order for three physical cards has been honored. In regards to their second order, they only ordered one physical card. The other card is digital. In the screenshots of their receipt, we see one of their cards was sent to a physical address and they confirmed they received it. The other card does not list a shipping cost and shows it was delivered to an email. We have reissued that gift card to the listed email, but it was not ordered in a physical format and will not be shipped as such. We will not be refunding shipping as they paid to ship one card in the second order and this was honored.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 01/28/2025

  I do not understand what they are saying. Will I receive the fifth card in the an email. Why are they are sending it to an email?? 

  I give up on recovering the *** cost but would like the fifth fiscal card sent to *** ******** *** at **************************************************************************

  I thank you for your assistance but until I have what I paid for in my hand I will not be happy.

  *** ******** Sr

  ************

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22841353
  
  I am rejecting this response because:

  I do not understand what they are saying. Will I receive the fifth card in the an email. Why are they are sending it to an email?? 
  
  I give up on recovering the *** cost but would like the fifth fiscal card sent to *** ******** *** at **************************************************************************
  
  I thank you for your assistance but until I have what I paid for in my hand I will not be happy.
  
  *** ******** Sr
  
  ************

  
  
  Sincerely,
  
  ***** ******** Sr

  Business Response

  Date: 02/16/2025

  The consumer purchased five gift cards. On December 10th they ordered three physical cards. On December 11th, they ordered two more cards. Only one of these two were physical, the other was an egift card. They purchased four cards to be sent to a physical address and one card digitally as seen on their receipt. We can not provide a screenshot of the receipts as they possess personal information. The last gift card was reissued via email because that is how it was purchased. It will not be issued through the mail.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28th i used Golf Now to book a golf tee time in ****. I did not have a current account with ********************** so I booked as a guest. My **** was charged ****** Canadian dollars. However I did not receive a confirmation email so later that same day I emailed Golf Now and they said the reservation did not go through and I would be issued a refund. I made a Golf Now account and rebooked the tee time for the same day. Again my **** was charged another ******. I've included a screenshot of my **** statement showing both charges. I did not receive a refund to my **** in the timeframe that was promised. When I got back home, I again reached out to Golf Now and through several days of emailing back and forth, they refused to issue me a refund because they could not "find the initial transaction". I'm not sure what else to do here but I cannot afford to be out ******. Please help.

  Business Response

  Date: 02/04/2025

  Thank you for bringing case #******** to our attention.

   

  The consumer uses numerous emails. They have two full accounts and one guest account all under different email addresses which is different still from the one used in this BBB inquiry, and that is likely the cause of the consumer not seeing their original confirmation email. We have issued a courtesy full refund to the consumer. Please allow 3-7 business days for it to reflect on their statement.

   

  Thank you

  Member Engagement Team

  GolfNow