Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GolfNow, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf now has now put out a policy without notifying its consumers regarding refunds and hot deals.
  
  This policy is now not allowing hot deal refunds for any sort of cancellation. I booked a round for well over 300$ and did not realize I did not have enough players to fulfill the reservation. I immediately cancelled (6 days prior to the date of play) and expected to be refunded the money.
  
  This policy only refunds this money if the course is closed due to bad weather, which will not happen this coming weekend. They give you a credit that you can only use for hot deals for the next 6 months which will not happen for me. One is b/c hot deals are not readily available and its going to be winter here for the next 6 months. They said they can look to extending this 6 month credit if not used, but only after the 6 months is up. This is a an incredible amount of money for me. This has to be remedied.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/11/13) */
  Thank you for bringing case ********* to our attention.
  
  Our Hot Deal cancelation policy has received no major revisions over the past few years. It is and has been non-refundable unless the golf course is closed due to weather.
  
  As a one-time courtesy, the consumer's account credit has been deactivated and the consumer's credit card has been fully reimbursed for the booking. Refunds may take 3-7 business days depending on the financial institution. The refund was processed on 11/10/2022.
  
  Thank you.
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked Ventura golf course for November 4th at 12.40. After travelling from Scotland I dropped my wife off at the mall and proceeded to the course but was informed by the pro shop that it closed to the general public.
  They also said that golf now were aware and apparently had cancelled all other tee times booked apart from my own. I would have thought that a sweeping cancellation would have encompassed me and allowed me to book an alternative venue rather than having to endure the ignominy of an afternoons shopping with my wife.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/08) */
  Thank you for bringing case #******** to our attention.
  
  We would like to offer our apologies to the consumer. While we strive for customer satisfaction, we are not infallible. The consumer should have been made aware of the course closure in a prompt manner befitting GolfNow.com. We have fully refunded the consumer of their reservation on 11/6 back to their original payment source. Please note that refunds may take 3-5 business days depending on their financial institution. We have also offered the consumer a $10.00 promotional code to use on a future Hot Deal reservation, but the consumer declined.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/11/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  In light of the inconvenience suffered as a result of golfnow incompetence my planned itinerary was disrupted and I don't believe a paltry offer of $10 credit is a sufficient apology for lack of infallibility, probably wouldn't even pay the gas.
  I believe a replacement gratis booking is the least golfnow can provide as a sincere way of apologising for a ridiculous oversight.
  
  
  Business Response /* (4000, 9, 2022/11/09) */
  We can extend to the consumer two(2) $20.0 promotional vouchers as a courtesy. These codes are valid on Hot Deal bookings on GolfNow.com, Monday-Thursday, 12pm and later. The codes are stackable and will expire 365 days after the date of issuance. If the consumer accepts these codes, they will be sent to the consumer via email.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/11/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ok, all I ask is that golf now attempt to put themselves into my shoes, you book a course recommended to you some time ago, drop your wife at the mall and arrive at the course where the caddy aster arrives at your car with a buggy for your clubs. Enter the pro shop excited at the prospect of a round of golf only to be told that the course was closed to visitors and I should have been informed by golf now as all other bookings had been. If you had been following this and you are a golfer then you will understand the frustration and anger I felt when I arrived at the course.
  I am visiting again between May 4th and 13th next year, I would be happy with a gratis round of golf at Ventura as means of restitution for the reasons detailed above. This I believe is a fair resolution to the issue caused solely by golfnow and in which I was purely a victim.
  
  
  Business Response /* (4000, 13, 2022/11/14) */
  The consumer has been fully refunded for their reservation. In addition to this, the $40.00 in offered promotional codes exceeds the initial cost of their round and would be valid for 365 days, permitting usage in May of 2023 as the consumer seeks. We do not possess the means to provide free rounds of golf to our consumer base; not even our GolfPass VIP members receive such benefits. The offered promotional codes are still available if the consumer wishes to accept them.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (2000, 15, 2022/11/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the offer by golfnow, I would have rather had a guaranteed replacement teetime for the same club as I was left disappointed with. My assumption of the business model of golfnow was that , in return for administering teetimes they received an allocation which were sold as "hot deals" and therefore the simplicity of offering one of these seemed common sense.
  I hope that golfnow realise the frustration that their fallibility on occasion causes to golfers should mean that a vehicle for adequate reparation is instigated rather than having to refer to the B.B.B.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 10/9/22 6:00 AM made tee time reservation in web site for F 10/14 2:30 PM. Site did not indicate that the reservation transaction was with GolfNow.com
  - 10/11/22 7:47 & 7:54 AM - Called ********** Golf (954)431-4545 to cancel. I was told I had to cancel with GolfNow, their site's operator. Checked GolfNow's app which did not show the reservation
  -10/11/22 8:00AM Called back. Told me that as reservation did not show in GolfNow I would not be charged, and that they were cancelling on their side.
  - Thu, Oct 13 at 2:36 PM email from GolfNow reminding of reservation. Referral to (954)431-4545. Link in email to "Visit our Web Site" took to error page "We couldn't find the page you were looking for."
  - 10/13/22 3:56 PM Called Holly brook Golf (954) 431-4545. I was told that I did not show in their tee-time sheets for the tee time in question and someone else had it now, therefore my the tee time reservation had been canceled. That I was receiving the email from GolfNow likely due to a glitch on the system, and that I would not be charged.
  - Mon, Oct 17 at 9:18 AM received an email From GolfNow. "********** Golf & Tennis Club has notified us that you did not arrive at the course for your scheduled tee time on Friday, October 14, 2022. ********** Golf & Tennis Club requests that we collect the green fees for no-show tee time reservations. Your credit card will be charged in the amount of $120.00."
  - Credit card charge made. 10/17/22
  - 10/17/22 around 2:30PM Open a chat with GolNow. "Amanada" Who said they called ********** and they said they do not have record of the cancelation, therefore they do not accept my claims. GolfNow said they can not refund the charge.
  I started a dispute with my credit card
  Notes: Call logs in my mobile phone. I do not have recording of the calls nor the names of who I talked to. As of today. GolfNow does not show the reservation. GolfNow does not show a record of the chat.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Thank you for bringing case ********* to our attention.
  
  The consumer booked their reservation on the golf course's website. As we only power the course's software, we are not responsible for cancellations as our platform was not used. The no-show charge was the decision of the golf course in accordance to their policy. We are not able to refund it without their approval.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I tried to cancel on GolfNow's (GN) Platform as indicated by ********** (The Course) and as GN claims, however the teetime was not listed, therefore I could not cancel, the reason and justification GN is using for their charging for no-show.
  I did not initiated nor was aware that the transactions with the Course's website was with GolfNow. Furthermore, the email confirming the reservation referred me to the Course's website -which does not operate- and to the course's phone number, which I called and with whom canceled.
  At no fault on my side, I'm being bumped around between ********** and GN for whatever relationship they have. I am in between their dealings, which are not my responsibility nor I am a part to.
  That being the case, then GolfNow should nor charge me. They should not be able to pick only the parts of the transaction that are convenient to them, and the avoid the responsibility for what is not.
  GN should credit me and deal with their contractual client, **********.
  For reference, I also open complaint #******** against ********** with BBB, and ********* with the Federal Trade Commission, against both GN and the Course.
  
  
  Business Response /* (4000, 9, 2022/10/23) */
  The consumer did not use our platform to book the reservation. They booked using the golf course's website. We power ********** Golf Course's software. We do not decide their times, prices, or policy. As such, we also do not determine the golf course's no-show practices and can not override their decisions.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  GolfNow is just repeating themselves
  I tried to cancel on GolfNow's (GN) Platform as indicated by ********** (The Course) and as GN claims, however the tee time was not listed, therefore I could not cancel, the reason and justification GN is using for their charging for no-show.
  I did not initiated nor was aware that the transactions with the Course's website was with GolfNow. Furthermore, the email confirming the reservation referred me to the Course's website -which does not operate- and to the course's phone number, which I called and with whom canceled.
  At no fault on my side, I'm being bumped around between ********** and GN for whatever relationship they have. I am in between their dealings, which are not my responsibility nor I am a part to.
  That being the case, then GolfNow should nor charge me. They should not be able to pick only the parts of the transaction that are convenient to them, and the avoid the responsibility for what is not.
  GN should credit me and deal with their contractual client, **********.
  For reference, I also open complaint #******** against ********** with BBB, and ********* with the Federal Trade Commission, against both GN and the Course.
  
  
  Business Response /* (4000, 13, 2022/10/25) */
  When reviewing the consumer's account, we see the active reservation made through **********'s platform. We are capable of viewing reservation*********** due to us powering the golf course's software, but we have no say over the reservation and the associated policy. We did not set the time, price, or any other factors in its regards. The reservation and the collected fees do not belong to GolfNow. Only reservations booked directly through our third-party platform are under our direct jurisdiction. This reservation was not made through GolfNow.com. We can not speak on **********'s behalf as to why they did not see the teetime or why the no-show charge was processed in those regards.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged in the amount of $99.00 to my credit card for the Golfnow - GolfPass program which I did not request and/or agree to purchasing. I contacted my credit card company as I assumed that this transaction had been a mistake. Golf now responded saying that I did authorize the transaction and provided a multitude of incorrect information as "proof." They also said that they sent me a confirmation of the purchase, which I did not receive. When I contacted golf now I spoke to an employee who just said "yeah we get a lot of these calls, nothing I can do on my end unfortunately." I don't understand how a company can just steal $100 from a customer for a service that they did not request or use.
  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Thank you for bringing case #******** to our attention.
  
  
  
  After reviewing the consumer's account, we were able to locate the charge in question. We have processed a refund in the amount of $107.43 to their original form of payment.
  
  
  
  Please allow the refund 3-5 business days to reflect on the consumer's statement.
  
  
  
  Thank you,
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to book a number of Hot Deals over the weekend. GolfNow advertises tee times that have already been booked, and does not remove them in a timely manner. After going through the booking process FIVE separate times, I finally was able to complete and confirm a paid tee time. Monday morning, my bank statement reflected my successful tee time, along with the four other tee time charges that were not available when I tried to book them. The hold on my account exceeds $300. When I contacted GolfNow customer service, they were less than helpful, telling me that my funds would be released within 48 hours IF the tee times were not successful. Why would I book 5 different tee times for 5 different courses at the same time on the same day? I told them I need the funds released but Mpho declined and said there was nothing he could do, and that I needed to just wait for the charges to "fall off" of my account within the next couple of days. The method of placing holds on customer accounts for tee times that cannot be scheduled is wrong. Being unable to mitigate this situation immediately is extremely frustrating and inconvenient
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Thank you for bringing case #******** to our attention.
  
  GolfNow makes every attempt to provide a user-friendly experience when using our platforms. In general, when a booking is made on our website, the booking will be removed when it is no longer available. However, communication between our 3rd party website and the golf course varies and can result in delays. We do apologize for any inconveniences caused by posted inventory on our platforms not updating in a timely manner.
  
  In regards to the pending charges, a bank or financial institution may place a hold on a consumer's card in relevance to the attempted booking(s). As the charges are not tied to a booked reservation, they fall off. The time it takes varies and is not a matter we have control over. We can not expedite the reversal of a pending charge, nor impact the release as we do not possess the funds. We can only refund what we receive and a pending charge is not received payment.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf Now manages the tee time bookings for ************** Golf Course in Union County,NJ. As soon as the booking slots open, when I select a particular tee time that is open and then move to the next step, at that point almost always, the app says that tee time is no longer available. This is wrong. Once it shows as available and I click on it, that should be mine for at least a minute. What is the point of allowing me to pick a time and then 2-3 seconds later saying "oops sorry, that tee time is no longer available" ? Please fix this issue.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Thank you for bringing case ********* to our attention.
  
  Checkout errors can occur for several different reasons; the most common one being unavailable inventory due to communication errors. These errors are generally caused by the tee time slots already being filled but not immediately reflected on the booking platform. This happens as a result of the course's tee sheet software not synching fast enough to match actual availability. While checkout errors are common, we are working constantly to reduce these and improve the customer experience. We apologize for the inconvenience this has caused.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a tee time for 8/21/22 from GolfNow and was purchasing as a guest. They listed a price of $14.xx. When paying for the reservation, they added on taxes and a "convenience fee" to make the total $20.14. When I got the confirmation page, it listed a teetime date of 8/23/22, not 8/21/22. I immediately tried to cancel via their website but there was not way to do that. I contacted them through chat and by phone to get a refund. They first said they don't give refunds to guests. Then they said they would go ahead with a refund but they had to set up an account for me first. After some back and forth with the reps, they refunded me $16.34 ($14.xx + tax) but not the $3.80 convenience fee. I realize this is a small amount but it is still not a full refund. They offered a credit but I really don't want to do business with a company that changes dates, times, and unknown charges. This is the second time they changed times on me. I'll not use them again.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Thank you for bringing case #******** to our attention.
  
  Depending on local and state laws, taxes may be applied to bookings made on GolfNow. All bookings made on GolfNow are subject to our convenience fee. All applicable fees, as well as reservation details such as the name of the course and selected date are able to be reviewed before agreeing to our policy and purchasing the selected teetime.
  
  As a courtesy, we are refunding the consumer their convenience fee. Convenience fees are normally nonrefundable unless the golf course is closed. This refund will reflect on the consumer's statement in 3-7 business days.

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint regarding non refundable convenience fee charged with my order for tee times at Bear Golf in Big Bear, California. Bear Golfs website does not state I am booking through Golf Now when placing the order nor does it state convenience fees are non refundable. Two tee times were cancelled in accordance sith their policy but golf now will not refund the convenience fees; $4.95 x 2. I have contacted Bear Golf and Golf now directly. I would like a credit to my ***** credit card account.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Thank you for bringing case ********* to our attention.
  
  GolfNow powers Bear Golf's online golf booking engine. However, the course itself sets all of the booking parameters, including their prices and policies. The consumer booked directly on the golf course's website. As a result we are unable to provide refunds on the course's behalf. The consumer will have to reach out the golf course directly for assistance with this request if they disagree with their convenience fee policy.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Bear Golf Course's website does not indicate the "convenience fee" is non refundable, nor does Golf Now and I have expressed my dissatisfaction with Bear Golf's web master directly. The Course also stated they have no control over the fees charged by Golf Now and I had to take it up with them.
  It is obvious I booked two rounds of golf within 10 Minutes of each other. I realized immediately the first booking was for 18 holes and we only wanted to play nine holes, so I booked again assuming Bear Golf would make an adjustment at the course when I paid for the rounds upon arrival.
  Golf Nows cancellation policy specifically states I can cancel as long as it's within 24 hours, I cancelled within minutes; no refund of convenience fee regardless. I would be happy if Golf Now would refund one of the two convenience fees charged on my card within a few minutes of each other, and I will consider this a good lesson learned. Thank you for your consideration.
  
  
  Business Response /* (4000, 9, 2022/08/24) */
  GolfNow's website does state that a convenience fee is charged for every booking and that it is only refundable if the golf course is closed the day of play. This information is can be found in our FAQ section under "transactions."
  
  However, the consumer did not use GolfNow's website to make a booking. The booking was done on Bear Creek's official website. If the consumer wishes to have any convenience fees refunded, they need to consult the course directly.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No resolution offered by Golf Now, they took my money, not Bear Golf. I will not proceed further, consider this a lesson learned and will not use Golf Now's services in the future. Thank you for you assistance.

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We accidentally DOUBLED BOOKED a $140 tee time using Golfnow in April 2021. When I called they said they don't give refunds, only promo codes-$20 each x 7. They did sent me an email (after I called again)-and I have the codes. Golfnow has a strict policy of being able to use codes ONLY MON-THURSDAYS after NOON. Since I work, I only have Fridays and Sundays off, so I couldn't use these codes. I called again today and they said they have "discontinued the use of $20 promo codes", so even if they extended the expiration, they were no longer able to honor them. They refuse to refund me my $140.00. I believe it's a bad business practice-and would like my refund since I did NOT use them to re-book any tee times.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Thank you for bringing case #90319207 to our attention.
  
  After reviewing the consumer's account, we do see they were issued 7 $20.00 promotional codes in April of 2021. Per our policy at time of reservation in 2021, the consumer did not qualify for a refund and still does not. The promo codes were issued instead, as an opportunity for the consumer to use the funds on another hot deal. When we issued the codes, they were valid for one year and the consumer was informed of their parameters. The codes have since expired (April 2022) and can not be extended or replaced.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Their parameters for using the specified codes are very limited! I was not able to use them because I work-and their times are MON-THURS AFTER NOON ONLY! They have since changed their policy to give credit instead of codes...They have had so many complaints-they finally got it. I am still going to get my money back from my credit card company since they did not offer me a refund then or now.
  
  
  Business Response /* (4000, 9, 2022/08/25) */
  While our $20 promotional codes did have restrictions during their period of distribution, they also were available for one year after their date of issuance. The consumer's codes expired in April of 2022 and would have not qualified for extensions or replacement. The reservation itself did not qualify for a refund, as we only refund if the course is closed for the day of play.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/08/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Golfnow has made it impossible to get any recourse when you need a refund. As I stated, the MON-THURS HOT DEAL after NOON ONLY was not an option for me. I called and tried to get refunded, but they don't give you your money back ever. BAD POLICY-I never received the product (golf). They just took my money.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ************* Golf Course in the the Corona area of Southern California and was instructed by their recording that all reservations had to be booked through their website.
  I went on line to *************'s website and opened their golf reservation tab.
  I attempted to fill out the asked for information including credit card information with the understanding if I failed to show up or cancel the reservation I would be charged. My first attempt at securing a reservation failed to complete. I tried a second time and that also failed. On the third time I was able to go all the way through the reservation process and received a confirming email from GolfNow of my reservation for 8/29/22. No other emails were received on my two failed reservation attempts.
  I played golf at my reserved time and paid my green fees directly to the golf course.
  A week went by and I noticed a two separate charges on my credit card for $256 each on my credit card from GolfNow.
  I contacted GolfNow and was told they were for missed reservations. I informed GolfNow that those reservations I attempted failed to complete and no confirmation email had been sent to regarding those reservations.
  GlofNow contacted ************* Golf Course and told me that I would need to contact the course directly.
  I called ************* GC and was informed that they wouldn't be returning the funds because a GolfNow reservation error.
  I was further contacted by GolfNow and was told my complaint was denied.
  So right now I'm out $512.00 and no one is stepping up to take responsibility for GolfNow's reservation program error.
  If GolfNow would have sent email notices to me, on the two failed to complete reservations, as they did on the one I completed, I would have realized I had three times reserved for that day. Instead I had two failed reservation attempts and no idea reservations the had been made.
  I would like to have my funds returned to me by GolfNow or ************* GC.
  Thanks
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Thank you for bringing case ********* to our attention. After further investigation we have found that the consumer has already been refunded for both times. It can take 3-7 business days to process depending on the consumers financial institution.
  
  Thank you
  Member Engagement Team
  GolfNow