Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They made a 336$ mistake that they admitted to and still havent returned my money now going on 2 months of constant calls to them. They keep giving me excuses as to why they havent returned my money. They admitted to the fault on their part and have not communicated to me on any level of what is happening with my return.

  Business Response

  Date: 04/23/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer has been refunded as of 4/17/2024. Refunds can take 3-7 business days to reflect.

  Please let us know any additional information is required.

   

  Thank you,

   

  ****

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app does not reliably work and I was also automatically placed on auto renew without my knowing consent which wasn't too big of a deal cuz I use the app anyway.. When I went to book a tee time for the third time on all different days and the app did not work, I called to get a refund and they said no. I said you can't charge me for something does not work!

  Business Response

  Date: 04/10/2024

  Thank you for bring case #******** to our attention.

   

  The GolfPass+ membership is only refundable if both of the following conditions are met:

  -The consumer has not used any of the benefits of their membership.

  -The refund request was made within 30 days of the purchase of the membership.

   

  The consumer purchased their GolfPass+ membership on October 19th, 2023. This falls outside of the parameters for a refund. The consumer still has their pass and it is valid. If they are experiencing issues with the app, the website itself is still available for use as well. The consuemr can also call in to make bookings.

   

  Please let us know if you have any additional questions.

   

  Thank you.

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on GolfNow website and booking at tee time at **************) ************ for 10:57AM on Saturday, April 6th. The HotDeal displayed available was $30 per golfer. I added 4 golfers at $30 per golfer, and the total after all taxes and fees in my cart was $152. I hit submit to checkout, and in that process the amount changed on its own to $44 per golfer and $219 total! I was shocked and surprised that this could happen with no warning to me. I immediately engaged customer support via phone, and they told me they couldn't refund hot deals but they would issue me an account credit instead. This was unsatisfactory to me. I then engaged customer support via chat because I did not want a $219 charge to my card. They told me they could refund but only in the amount of $192 (none of the fees). I was still out $27 for a system glitch that was no fault of my own. This feels very wrong. They've since issued a promo code for $20 but again doesn't help me at all as I no longer intend to use the platform due to these shady behaviors that border on illegal. Questions I have are 1 - how can the price change on hitting submit without notifying the customer. 2 - is there not a database they can look at to see what the price was when it was in my cart 5 minutes before I hit submit on the order 3 - why would you not just take care of the customer and refund the full amount when they call 2 minutes after order because the order amount nearly doubled due to a system glitch

  Customer Answer

  Date: 04/04/2024

  I did have the browser windows still open that show the listed 30 dollar per player hot deal rate that was in my cart until the moment I submitted purchase when golfnow changed it to ***** per player. See the attached. Hopefully this helps. I just want a full refund for the charged amount and an apology would be nice. Also I want them aware so others don't suffer the same experience. 

  Business Response

  Date: 04/07/2024

  Thank you for bringing case #******** to our attention.

  To start with the concerns of the consumer, our best guess is the price change was due to our website and Monticello having a lapse in website communication. Hot Deals are the property of GolfNow.com, but the consumer was on the course website as evidenced by their provided screen shots. So the actual price on our site was likely different from what was reflecting on the course site.

   

  Our system is not capable of showing us what the cost of a round reflected was. We can only see current prices.

   

  On 4/4, the ocnsumer was refunded for their greens fees. This did not include their convenience fee or their optional tee time protection fee. Due to the circumstances, the remaining charges were refunded on 4/7. Refunds take 3-7 business days, so the consumer will have their fees returned to their credit card. Refunds are usually only issued if the course is closed due to weather; we do not have a time-based grace ********************************* let us know if you need anything else.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 04/24/2024

  
  I did have the browser windows still open that show the listed 30 dollar per player hot deal rate that was in my cart until the moment I submitted purchase when golfnow changed it to ***** per player. See the attached. Hopefully this helps. I just want a full refund for the charged amount and an apology would be nice. Also I want them aware so others don't suffer the same experience.

  Business Response

  Date: 04/24/2024

  As stated previously, a refund of the main greens fees was issued on 4/4 and as of 4/7 a refund of the secondary fees such as the transaction fee and teetime protection fee was processed. Refunds generally take 3 to 7 business days depending on the financial instituion the consumer is using.

   

  Thank you.

   

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Golf Now, *******, **. On 12/16/23 ordered a $200 e-gift card to be sent to my son on 12/22/23. My credit card was charged $200 on 12/18/23. The egift card still has not been delivered despite my contacting Golf Now on eight separate occasions.I have been told my case has been escalated, that a supervisor would contact me, on three separate occasions told that I would receive a resolution in 5-7 business days. Nothing has happened. I have been sent discount coupons. Since the e-gift has never been sent, I asked that my card be credited. Was told they dont issue refunds. It is impossible to talk with anyone who works for Golf Now. Only the call center. All I want is either the gift card I paid for or my money back. This is easily the worst customer service experience I have ever had. I have full documentation.

  Business Response

  Date: 01/16/2024

  Thank you for bringing case #******** to our attention.

   

  We have located the gift card purchased by the consumer. We have reissued the email to both the purchaser and recipient. We have reached out to the consumer via email to ask that they and the intended recipient check their emails, including junk/spam, to verify if the digital gift card has been received.

   

  Thank you.

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller sold a gift card for their services without disclosing it is only used for specific promotions. When I contacted the company, they told me that they would refund my money in 5 to 7 business days, yet they did not. When I reach out to the company again, they said they have some backlog and could not refund my money and asked me to wait further. After waiting for a total of two weeks, I have yet to hear back from them and they continue to tell me that they have delays on their end. my gift card was $200, and I would like my money refunded

  Business Response

  Date: 01/08/2024

  Thank you for bringing case #******** to our attention.
  
  Per our gift card terms and conditions (line 7), gift cards are non-refundable transactions. Our terms and conditions are provided prior to purchasing any gift card. A direct link to our gift card terms and conditions is here: **********************************************************
  
  Also prior to purchasing a gift card, after clicking the gift card tab on our website, it provides the ways in which a gift card may be redeemed. It reads: "The GolfNow Gift Card can be used on GolfNow.com or the GolfNow app for booking Hot Deals, prepaid tee times, convenience fees, Tee Time Protection, and purchasing GolfPass memberships." A screenshot of this is provided.

  We do apologize for any confusion but, as per the statement above, a gift card is usable on tee times other than Hot Deals as long as they are prepaid tee times. The consumer may use a gift card to purchase GolfPass Memberships. If using a gift card for a membership purchase is the desired use, it is recommended that the consumer cancels auto-renew as that will prioritize credit card transactions. The consumer may also use a gift card prior to the auto-renewal date.

  We hope this information was helpful. If there are additional questions or concerns, the consumer may reach us at **************. Our *********** Specialists are ready to help!

   

  Regards,
  
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a GolfNow electronic gift card December 12th for a Christmas gift to be delivered at 3pm, Dec, 24th, 2023. My account was charged $40 and I received a confirmation number with details of who it was to be delivered to, my email and the recipient's email and the date and time it would be delivered. It was not delivered. I sent an email on the evening of December 24th. I started receiving emails back on December 25th. A history has been provided in the supporting documents. As demonstrated by these emails Golfnow has continued to fail to provide a resolution It has been promises of being escalated to tier 2 which obviously tells me nothing and means nothing since it has not been resolved. 3 1/2 weeks after the initial purchase. They tried to blame the *********** in one email even though it was an electronic gift card. When I contacted them about that, they tried to say by contacting them it was deescalated and then re-escalated despite their own emails that state if you have any further need for assistance don't hesitate to contact them. I was promised in an email that a supervisor would contact me. That did not happen. I started calling them and was promised three different times a supervisor would get back to me. That did not happen. I finally spoke with a supervisor named *** on one of my calls who did call me back a couple times. On January 3rd, *** told me he was working with someone in the right department and he would get back to me later that day or the next day. He did not. I called on January 5th and asked for *** and was told he would call me back within minutes, He did not. I called again on January 5th and asked for ***. I was told at 2:05pm the supervisor I was requesting was in a meeting and would call me back within 15 minutes. I did not hear back. All I wanted was for the simple electronic gift card to be delivered! They have failed to do that or provide answers as to when that would happen despite charging my account.

  Business Response

  Date: 01/07/2024

  Thank you for bringing case #******** to our attention.
  

  According to our records, the gift card purchased was successfully delivered to the recipient email address on 12/24/23 at 3:03PM. The email was then viewed by the recipient on 12/25/23 at 11:27PM. We have successfully re-issued the gift card email to both the consumer and their selected recipient emails and we ask they verify if the gift card has been received. If it is not in their general email inbox, we ask that the consumer check their spam/junk folder to ensure it is received.
  

  Regards,
  
  Member Engagement Team
  GolfNow

  Customer Answer

  Date: 01/09/2024

  The gift card was not delivered on Dec. 23rd as stated, nor was it viewed on December 25th as stated. My original email shows they continued to say they were investigating the matter and escalating it though nothing was confirmed. My complaint also demonstrated how many times they promised to contact me back and did not. They did just send the card on January 7th but that is absolutely the first time it was viewed. I will acccept the reissue but it only happened after they received the complaint from you.This company continued to lie and delay with terrible customer service until you intervened.

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The gift card was not delivered on Dec. 23rd as stated, nor was it viewed on December 25th as stated. My original email shows they continued to say they were investigating the matter and escalating it though nothing was confirmed. My complaint also demonstrated how many times they promised to contact me back and did not. They did just send the card on January 7th but that is absolutely the first time it was viewed. I will acccept the reissue but it only happened after they received the complaint from you.This company continued to lie and delay with terrible customer service until you intervened.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a physical gift card for $200 on Dec 9th. This was never received in the mail. I contacted your company on Dec 23 and Dec 24, as the gift card was still not received. I told ******* on the phone I needed this in time for Christmas. I then proceeded to order another gift card (digital) to ensure I would have for a gift. I now have $400 on my credit card in gift cards. I only wish to have $200 gift card. If you could kindly cancel the physical gift card order originally placed on Dec 9th that would be greatly appreciated. I need my credit card to reflect one gift card for the amount of $200. I wish to have a $200 credit.

  Business Response

  Date: 01/14/2024

  Thank you for bringing case #******** to our attention.
  
  Prior to the consumer's physical gift card purchase, the consumer was made aware that: "Mailed gift card orders take 2-3 business days to process and print. **** Mail delivery times cannot be guaranteed but take approximately **** business days to arrive after processing. Orders will not be shipped out or delivered on Saturdays, Sundays, or holidays. ***** will not deliver to PO Boxes - if you wish to send the gift card to a PO Box, you must select **** as your shipping method. Due to high order volumes during the holiday season, orders may take longer than the standard processing and/or delivery time. Using ***** as a ****************** method will offer tracking information in case any delays occur with your order. **** does not offer tracking information on their deliveries. For a guaranteed delivery date, please consider a digital gift card, whereby delivery can be scheduled."
  
  The gift card was successfully shipped with **** on 12/15/2023.

  Since the consumer re-purchased the physical gift card's value digitally via e-gift cards, we have successfully refunded the physical gift card ($201.95) back to the consumer's original form of payment. The physical gift card has since been deactivated. An email was sent to the consumer confirming their refund. The consumer should allow 3-5 business days for the funds to appear on their account. 
  
  Best Regards,
  
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family gifted us 3 gift cards for Christmas for a total of $450.00. When I went to apply them to my account all had an error occur. I have called three times and all times the customer service says its an interval error and they are working on it. It is still not resolved so I have emails with money and no way to use the credits. I would like the $450.00 returned to me via check ASAP. I have no way to be assured I can use the credits in the future and should not have to call customer service to get the money applied many times.

  Business Response

  Date: 01/05/2024

  Thank you for bringing case #******** to our attention.
  
  The gift cards in question have each been successfully added to the consumer's account associated with their email. An email update was sent on 01/04/24 informing the consumer of our success. The total balance is available for their use immediately.

  If there are additional questions or concerns, please don't hesitate to give us a call at **************. Our *********** Specialists are ready to help!
  
  Regards,
  
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:12/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GolfNow has a GolfPass $99 annual membership which gives a member 12 monthly $10 "anytime tee time credits." **************** stated that it only applies to limited "Hot Deals" tee times. This is not what is stated on their website and there is no clarification of this limitation on their website and I believe this is fraudulent advertising. This was not the case when I first purchased the membership in 2022. When I realized this misleading information, I requested a pro-rated refund since I renewed on November 21, 2023. **************** refused. I believe that this business is misleading its customers by advertising that they receive anytime tee time credits when in reality it's for the limited times that a customer can get the few "Hot Deals" tee times.

  Business Response

  Date: 01/04/2024

  Thank you for bringing case #******** to our attention.

   

  Firstly, our Anytime Credits are promotional codes that do not possess day/time restrictions. However all promotional codes are only applicable to Hot Deals as they belong to GolfNow. We do not have the ability to discount reservations belonging to a course. The consumer need only select a deal time and the codes are applicable and stackable.

   

  The GolfPass is only refundable if the refund request is made within 30 days of purchase and no benefits have been utilized. The consumer request came beyond that 30 day window and prorated refunds are not furnished upon request.

   

  The consumer has had the GolfPass membership for 2 years prior to this and is familiar with the workings of the membership and codes/credits produced by it.

   

  The consumer does not qualify for a refund of their GolfPass+ membership.

   

  Thank you.

  Member Engagement Team

  Golfnow

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 GOLFNOW gift card and cannot load the amount on to my GolfNow mobile account. I check the balance on the card and it shows $50 but the system will it accept it stating card errorwhen I I attempt to redeem. I called GolfNow customer service who instructed me to continue to attempt to redeem the card daily, but she could not help any further. I see similar complaints from over six months ago regarding GolfNow gift cards and this situation has not been resolved. Its embarrassing they continue to sell these cards with no ways of redeeming them.

  Business Response

  Date: 01/05/2024

  Thank you for bringing case #******** to our attention.
  

  For us to better assist with this case, we have sent the consumer an email requesting more information. Once we receive this information, we will be able to investigate this issue.
  

  Regards,
  
  Member Engagement Team
  GolfNow