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Business Profile

Home Party Planning

Tupperware U.S., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Party Planning.

Complaints

This profile includes complaints for Tupperware U.S., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tupperware U.S., Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking a warranty replacement for a tupperware microwave rice cooker/vegetable steamer that has cracked. I first call the Tupperware customer care phone line in October of 2021 and I was told to call back in a month or two since they were upgrading their warranty system software. I have continued to call periodically (every month or two) since and still after nearly a year get the same response, call back in a month or two, we will be processing claims soon. I seek a replacement for the cracked part ******** or if no longer available Tupperware's current functionally equivalent microwave rice cooker/vegetable steamer product.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/09/23) */
      We are contacting the customer directly regarding the warranty issue. Thanks


      Consumer Response /* (3000, 7, 2022/09/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I am not satisfied with the proposed resolution. I would appreciate being able to functionally replace my product. The cracked base renders my microwave rice cooker/vegetable steamer unusable. The only current Tupperware product I see that would replace the functionality of my product is the "Smart Multi-Cooker". Cost of this product is not within the proposed $35 allowance.


      Business Response /* (4000, 9, 2022/09/27) */
      As per our warranty program if the item is no longer available we can offer a comparable if one is available or a credit. Unfortunately we do not have another "steamer" item at this time so we offer the credit in the amount of $35.00 with which the customer can apply on any item in the current catalog or brochure. The item she is asking to replace her "steamer" with is not a comparable therefore cannot be used as such. However she can apply the $35.00 toward that item is she so choose. Thanks


      Consumer Response /* (4200, 11, 2022/09/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The product I am seeking a replacement for is a microwave rice cooker/vegetable steamer. The description on your website for the product I am requesting as a replacement states "Cook pasta or grains, steam vegetables, and create full meals all in one product, all in your microwave". Sounds like a microwave rice cooker and vegetable steamer to me. So your are telling me since your steamer product has been improved over the years it is no longer considered a viable replacement. A replacement for my rice cooker steamer is what I need, I already have an ample supply of other Tupperware products.

    • Initial Complaint

      Date:09/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had called Tupperware in May 2022 (ticket # ********) about replacing a cracked modular mate (5c.) and a 9X13 cake pan with lid. They told me they were updating their system and to call back. I called back and was told the same thing now in September 2022. When I purchased these items there was free replacement and now they want to charge you shipping plus more. What a scam!

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/09/22) */
      We are contacting the customer directly regarding the warranty issue.
      Regarding our Warranty Program we always communicated the following shipping fees:
      ""Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes."""
      This can be found on our website under Warranty tab.
      Thanks


      Consumer Response /* (3000, 8, 2022/10/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I was sent replacement items that were totally different than the objects I had originally purchased.

      I would like to receive the 9X13 cake pan and the 5 cup square modular mate that were defective.


      Business Response /* (4000, 10, 2022/10/04) */
      The mold number the customer provided were***** and **** which we replaced. She is stating that these mold number are for other parts but they are not. We have emailed her back and forth before processing the order for her damaged parts and we let her know what was being sent. see attached. The customer received the correct parts according to the mold she provided. Thank you


      Consumer Response /* (4200, 12, 2022/10/04) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Here is what I emailed to them on 9-23-22
      "The 9X13 cake pan looks like ****B-1 (the numbers are tiny!). It may have been part of a package that came with measuring cups, a rolling pin, etc. If you don't have this in the system I would accept a 9X13 cake pan. You have the info for the modular mate."

      The replacement was NOT 9X13. And the other piece was not a 5 cup modular mate as I mentioned in the original post. "I would like to receive the 9X13 cake pan and the 5 cup square modular mate that were defective."

    • Initial Complaint

      Date:09/11/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tupperware claims to provide a lifetime warranty. Per their website, all of my products fall under that warranty. I have been trying to get replacements for over 2 yrs. They claim their warranty process is being revised. It has been over 2 yrs. I spoke to a consultant who parroted the same responses. I want my litany of pieces replaced PLEASE. I have no purchase documents, rather MANY pieces of Tupperware.

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 5, 2022/09/15) */
      We are contacting the customer directly regarding the warranty issue. Thanks

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a consultant with Tupperware,************ I continue to have challenges with Tupperware with no help available. If I call the support line, no one speaks English. Tupperware has been charging me for my website at different times and sometimes twice a month. I called today for a reimbursement and I am told that I have to wait 2 days for someone to contact me, no one ever calls from Tupperware. This is something that I have been told in the past. Very unprofessional and not helpful. My aunt ordered $184 in Tupperware and did not receive her items for 2 months, completely unacceptable. I am so disgusted with the service and that I have to wait because yall are not able to keep it together. I am beyond furious!!

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 5, 2022/09/12) */
      The consultant opened a ticket ******** on 09/06/2022 and was responded through an email on 09/07/2022 see attached. She has not provided the documentation requested for our research. Also regarding being charged inconsistently for her website, we cannot charge on a card when the funds are not available therefore we keep trying until they are so the date of the charges are not the same every month. She should be charge on or around the 25th of each month as long as we can charged the card on file. For example the June fees were able to be taken on July 2nd and the July fees were available on July 29th.

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to collect replacement lids, that are cracked and useless, for my tupperware under their lifetime warranty. The original warranty replacement order was placed in the spring of 2021. The replacement ticket number is ********. I checked back in June of 2021 and was told they had problems with warranty replacement and had no estimate of when they would be shipped out. I assumed this was due to Covid and accepted that they may take a while. I reached out in November '21 and still got the same answer. There is no warranty update and they are not replacing items yet. They are "very sorry". Here it is September '22 and I'm getting the same message about updating their warranty. I am extremely disappointed that a company I have been purchasing from for over 40 years is not honoring their warranty. I am requesting 7 replacement lids so that I can resume using my modular mates.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/01) */
      We are contacting the customer directly regarding the warranty issue. Thanks


      Consumer Response /* (3000, 7, 2022/09/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I am happy to have received a response and I have sent them the info they requested. At this time I am waiting to hear what their resolution is. I would like to leave this complaint open until I receive the replacement lids I have requested or a credit to purchase new lids.


      Business Response /* (4000, 10, 2022/09/06) */
      The order was process today and the customer informed. Thanks


      Consumer Response /* (4200, 14, 2022/09/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I am pleased to say that I have received most of the replacement lids. The only ones still missing are 1793 // MOD MATE MINI RECT SEAL // Qty 2
      I'm hoping these will be mailed as soon as possible.
      Thank you, ***********


      Business Response /* (4000, 16, 2022/09/16) */
      WE reached out to the customer explaining the replacement and she understood. Thanks


      Consumer Response /* (2000, 18, 2022/09/16) */
      **** and ***********
      Thu, Sep 15, 5:06 PM (16 hours ago)
      to me

      The business has sent me an external email and I am satisfied with their response. The claim has been resolved.
      ***********

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warranty issues. The standard answer to get a replacement done. "The system is being upgraded". How many months does it take to upgrade a system. I was given a ticket number and they told me they would reach out to me. I now have 2 more lids that have issues. I would appreciated it more if they would have just told something believable. Maybe supply chain issue, labor issues, etc . If it takes over 6 months to upgrade a computer system, they need to hire someone else. I am so disapointed in them. Ticket number I was give is ********

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/01) */
      We are contacting the customer directly regarding the warranty issue. Thanks

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made five (5) calls to Tupperware Customer Support to get some cracked pieces replaced under their lifetime warranty. My first call was in late 2021 and I was told that someone would be giving me a call back shortly. That call never occurred. I've made multiple calls since then only to be told that their "warranty policy was under review and should be completed shortly." It's been ELEVEN months. How long can it take to review a warranty policy??? My last call was today and I was again told that there was no eta as to when the policy review would be completed.

      I've lost one of the lids that I needed to have replaced in the time that I've waited and my only thoughts is that they are delaying as long as possible to either have customers give up or be unable to meet their warranty requirements.

      We've had two requests to attend local tupperware parties and while we have always enjoyed the parties and have usually added to our tupperware collection, we have declined both invitations.

      I see that outreach does seem to be initiated once they receive a BBB complaint, so I am requesting that someone from Tupperware customer service who can start a warranty claim please contact me.

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 5, 2022/09/01) */
      We are contacting the customer directly regarding the warranty issue. Thanks

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my broken Tupperware replaced under the warranty but I keep getting the same answer they are updating their warranty system

      Business Response

      Date: 10/18/2022

      Business Response /* (1000, 5, 2022/08/26) */
      We are contacting the customer directly regarding the warranty issue. Thanks


      Consumer Response /* (3000, 7, 2022/08/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They have never connected me


      Business Response /* (4000, 9, 2022/08/31) */
      We tried reaching her by phone on August 26th unfortunately there were no answer therefore we emailed her. We called her again today and she stated she was at work and will respond to the email we sent on August 26th once she gets home. Thank you


      Consumer Response /* (4200, 11, 2022/09/06) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They called I tried to call them back when I got home from work they didn't tell me what to do


      Business Response /* (4000, 13, 2022/09/08) */
      The order was process today and the customer informed. Thanks

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been two cracked lid pieces that are covered under their lifetime warranty. Unfortunately, I have been tracking their warranty claim online system for months now and it continues to say that the system is currently down but should be up and running soon. Fed up, I had an online chat with a representative and they mentioned that I could send the parts (both the lids and the containers) to South Carolina to request replacements, as their system is still down. Due to the bulkiness of the containers this will be a great expense for me. When I asked if I could just by replacement lids since my shipping cost would be so expensive, I was told I need to find an independent consultant to help. I ordered my Tupperware online so I do not have a consultant. This is unacceptable.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/08/25) */
      We are contacting the customer directly regarding the warranty issue. Thanks

    • Initial Complaint

      Date:08/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called for a replacement lid that cracked and split for months now. Have been told the warranty system is being upgraded, given the website to check the status of the upgrade and it continues to show the system is being updated. What kind of system takes months and months to upgrade? Horrible customer service. Makes me never want to buy Tupperware again. The reason they charge so much is for the lifetime warranty, but since that doesn't seem to be honored, it doesn't make sense to purchase.

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 5, 2022/08/16) */
      We are contacting the customer directly regarding the warranty issue. Thanks


      Consumer Response /* (2000, 8, 2022/08/20) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I received the bowl lid replacement. It remains concerning that the only reason I did was by filing a compliant here.

    Tupperware U.S., Inc. is NOT a BBB Accredited Business.

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