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Business Profile

Hospital Supplies

Rotech Healthcare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

This business has 1 alert

Complaints

This profile includes complaints for Rotech Healthcare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rotech Healthcare Inc. has 331 locations, listed below.

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    Customer Complaints Summary

    • 387 total complaints in the last 3 years.
    • 133 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a CPAP machine from them last year. Within 2 months I received some supplies in the mail. I thought ok, I guess they are ***lacement parts for later. Then the supply packages kept coming and coming. I didnt open them and wanted to return them and wondered why they would send so many extra supplies. It was confusing to me how to reach out and stop the automatic supplies. Today I called to talk to customer service and they removed me from automatic mailing of supplies and said I could return any unopened packages to the local store. She said she was transferring me to someone at a local store who could help me but when I was transferred they said wrong department and hung up on me. I called back and reached someone at returns who said they could not give me credit for the supplies. I was confused because the other *** said I could. She said they do not accept any returned supplies ever. But the website looks like they have forms and such to return unopened supplies. When I asked to speak to a manager or someone else, she said no at first and then asked for my number several times (its in my file). I have a bill now for around $300 of supplies. I feel they were predatory in signing me up for this and not giving an easy way to un-enroll. And I feel they force fed me these supplies to make money. I just want credit for some of these supplies.

      Business Response

      Date: 04/04/2025

      A representative from ************* has spoken with the complainant to further assist.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The doctor ordered a wound vac for me when I was leaving he hospital. The original cost was over $1856.02. The item stopped working correctly 6 days in with the alarm going off every 3 minutes or so while trying to sleep. The doctor removed it 2 days later. So I only used it for a total of 8 days.Rotech called me and asked if I was still using it, When I responded NO they asked me to return it early. Which I had plan to as soon as the ** releasing me from it for good. After I returned it to them and asked for an adjusted bill I received a text with a balance due of $61.86. Which after calling, no one could explain what it was for. That amount was then taken from out account, without approval. We then canceled our card so nothing else would be taken. All we had asked for was an adjusted bill as we did not use it or even have it for the whole month. Per their request, for me to return it as I was not using it. They will not even discuss an adjustment.

      Business Response

      Date: 04/18/2025

      A supervisor with Rotech Healthcare's *************************** did attempt to speak with the complainant but had to leave a voicemail. If the complainant has any questions, please contact ****** at *************.

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a control panel from the company (Direct Supply Store) that the phone number listed comes back to:***** ************ ****************************************************. ***** Ive tried calling to get return information but all I get is a recording.

      Business Response

      Date: 03/27/2025

      Direct Supply Store is not a company of Rotech Healthcare. Also, we are durable medical equipment company and do not carry control panels.

      Customer Answer

      Date: 03/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ****

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is not playing by the rules. I am only filing this to warn any potential customers before they get ensnared in **********************'s business scheme. They are not truthful in charging and billing to individuals, and I can only surmise that treat ******** the same way. May Elon can check them out

      Business Response

      Date: 04/01/2025

      A supervisor with Rotech Healthcare's ************************** did attempt contact with the complainant. Should they have any additional questions, please have them contact ****** at *************.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on oxygen 24 hours. The company wouldnt bring the oxygen tanks on time very un disrespectful people. The company is in ***********, ******* and *********, *******. They were called multiple times never would answer my phone calls or call back. I told them I would be in trouble. If the electricity was to go out all they could say was hopefully that didnt happen.. if it had of happen, I could have lost my life. Would like to find a different healthcare company.

      Business Response

      Date: 03/21/2025

      Upper Management has reached out to the complainant to further assist.

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a 77 year old man. Last year, I was released from the hospital with a portable oxygen tank it was from RoTech. I never had oxygen before I was released on Friday on Monday RoTech called to pick up their equipment I asked to let me have a little time to Allow my wife to get me my own portable unit I asked if I could rent it the woman was terribly rude and refused all requests finally after telling my wife to put me in the car and go back to the hospital, we asked if we could purchase this unit which was clearly used RoTech took full price over *********************************************************** a few months I didnt need it. I spoke to Rotech again and they came and picked up their machine but REFUSED to return any of my money its been a year and Ive called many times they say they will return my money but do not do so. I believe Ive paid 100s in interest fees plus the outstanding 4000. I believe this is Elder Abuse and this company should refund my money with interest and be sanctioned. They should not be dealing with sick people

      Business Response

      Date: 03/21/2025

      A supervisor with Rotech Healthcare has contacted the complainant to further assist.

      Customer Answer

      Date: 03/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to get bills for equipment I received from 12/23/24. When I contacted Rotech customer service about the need to file this bill with my insurance, the representative told me that my insurance had "expired." ************ has not changed or expired. Per their requests, I answered quite a few questions and emailed them copies of our insurance cards as "proof" that our insurance existed (see attachment). Today, I received yet another bill, so all of my efforts were in vain. I am asking that my account is updated and filed with my insurance as expected. I am asking that I do not receive additional bills and to zero out my balance.

      Business Response

      Date: 03/18/2025

      A representative with Rotech Healthcare's *************************** spoke with the complainant 3/17 and was able to provide assistance.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/17/25 my father's doctor said he no longer needed portable oxygen tanks. I made a call to the local Rotech office and requested the equipment be picked up. The woman that answered the phone said she would send someone out and no one ever showed up. I have called 1/29/25, 1/30/25, 2/12/25, and 2/25/25. On 1/29 the woman said she needed a doctors order to cancel. I offered to give her an after visit summary which she stated was not good enough. She gave me a fax number and I requested the doctor to send a request/order. The did the following day, I called back she said they would come out again and never showed up. Subsequent calls I was told the same and again no one came to pick up Rotech's equipment. I went to the company website and explained and request the same via contact form and equipment pick up form 2/26/25 and was advised they would pick up 3/5/25. No one came again and now when I question they tell me 3/12/25. My father is legally blind and lives in a 1 room apartment. Each time I pull the at least a dozen tanks from the closet and shower stall when I'm told there will be a pick up. When they do not show up I have to put back in closet and shower so he doesn't trip over the oxygen tanks. I have exhausted all efforts and need assistance getting their equipment picked up and out of my fathers apartment. His name is ****** ****** at *********************************** Apt 288, *********, IL *****. It's been almost 3 months and a lot of headache. This is unacceptable and poses a risk to my father. I have explained to employee but she is rude and does not care. I cannot physically move the tanks again and would like them picked up immediately.

      Business Response

      Date: 03/21/2025

      Management made contact with the complainant and was able to assist.

      Customer Answer

      Date: 03/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe Rotech ******************************************, ** has engaged in unethical, decptive, and predatory billing practices by improperly billing me for months (I have been keeping documentation since September 2024) for rental of a **** machine. I first called their customer care center (numerous times) and after not getting any clarity, I asked to speak to a supervisor. The person I was speaking to indicated that practice was to have supervisors call back after reviewing the file and I would receive a call in 1 - 3 days. I never got a call back. I reached out to their local office to get clarification of their billing which seemed to double bill me for rental of a **** machine. During one of these in-person visits to their local office (*************************************************************) in September 2024, I was assured that under my ****************** I would have completed the rent-to-own arrangement for the equipment as of October 11, 2024. I continued to receive bills accruing charges for **** and monitoring through December and visited their office again on December 30. I was assured that they would take care of the billing errors, and was owed a refund $16.41 that I should expect to recieve within 6 weeks of that conversation. During that December 30 visit to their office, I also purchased additional equipment, for $53.27. Last week I received another bill showing charges for **** rental and monitoring for January and February and additional charges of $9.19 for the **** facemask. It was unclear from this billing that they received the $53.27 for this equipment, since they say my insurance covered all but $19.31 of the costs, and they were charging me this additional $9.19 -- inexplicably different amounts. To compound the confusion (and possible deception) surrounding the billing, their written bills that arrive in the mail always have a different amount listed as due than the online billing portal and the periodic texts messages telling me I have an outstanding balance.

      Business Response

      Date: 03/11/2025

      A supervisor with our *************************** spoke with the complainant in attempt to assist. As this is a public forum, we are unable to discuss personal information. In any case, if there is questioning of coverage, we suggest speaking with the insurance company for specifics as each plan differs on requirements and allowances. 

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rotech keeps increasing the amount of money I owe them but they refuse to give me a statement describing what the charges are for until the following month.

      Business Response

      Date: 03/07/2025

      A supervisor with Rotech Healthcare's *************************** has contacted the complainant to further assist.

       

    Rotech Healthcare Inc. is NOT a BBB Accredited Business.

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