Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

418 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $4.99 for a trial of this service. It was difficult to use and had absolutely incorrect information. It seemed useless and absolutely not what was advertised. I was automatically charged $6.95 for Reverse Search/PDF access Bundle. The popup didn't indicate there was a charge for that and I couldn't see the button to close the window. I found out I was charged because I got an email notification from ****** and never received notification from the service. This service and what they advertise seems very misleading and automatically charging people without clearly indicating that would happen is grossly unfair. The email I received from them indicated that their customer service center was available 24/7 by phone and when I called at 7:08 pm Pacific Time there was an automated recording stating that they were open 8am - 5pm Eastern Time. I just want my money back and my information deleted from their system.
Business Response
Date: 07/11/2025
Hello ******* ******,

This message is in reference to BBB Case #: 23584577.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We apologize for any misunderstanding when this offer appeared on your screen.

After reviewing your account, it appears it has already been cancelled as of 7/10/2025. Please rest assured no further billing will occur. Your cancellation confirmation number is C11992100.
We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $11.94 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
We understand you had difficulty contacting our customer support team. Our customer service hours have recently changed and we are in the process of updating our website and emails. We apologize for the inconvenience.
Please also note, the information available in our reports is compiled from publicly available sources. We have no ability to edit or control the information that appears on a given report.
We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a one week trial for $1 and was then charged $29.16. I called letting them know I was not aware of the charges and the unexpected charge put me in the negative. They told me no refunds are offered but they would cancel my account. They verified over the phone my account was cancelled and I would not receive additional charges moving forward. I asked TWICE. This all happened 4/17. I looked today and I was in the negative, due to being charged AGAIN (6/17). This caused me to accumulate overdraft fees, putting me in a bad financial position yet again this month. Ive been charged $87.48 since April. Its impossible to cancel your account online and theres no help when requesting a refund for services I didnt even know I was paying for. They dont even email you with receipts or anything because they dont want you to be reminded of your subscription. This has made me feel incredibly violated, putting my financial stability at risk without an email notifying me of the charges each month.
Business Response
Date: 06/18/2025
Hello Madison Knapp,

This response is in reference to BBB Case #: 23483053.

We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

After further investigation, we can confirm you contacted us previously to cancel your account. However, due to an error in our system, the cancellation did not process properly. We deeply apologize for this error.

Please rest assured your account has now been canceled and no further billing will occur. Your cancellation confirmation number is C11891451.

Due to the error, we have ensured you have been refunded for the charges that were billed after your cancellation request. The amount of $87.48 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

Once again, we sincerely apologize for the error.
Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at 1-800-267-2122 or via email at [email protected].

Regards,
CheckPeople.com Customer Support
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are still selling people information after selecting the opt out option (I ran a test to search my name again and they still let me purchased it). It is a violation to ****. It is while they tried to deceive people with illusion they won't sell the information anymore after you opt out. I don't know how they have acquired my personal information. I am going to check with IT professional to discover the true. Please be aware on this website.
Business Response
Date: 06/17/2025
Hello M Wu,

This response is in reference to BBB Case #: 23462493.

We have duly received and examined your complaint, and we apologize for any inconvenience it may have caused. We understand that the availability of your information online is a concern for you.
Please note, the screenshot of our site that you have provided is showing the checkout page following a report search. There is no identifying information on this page, and there is no report showing. The page you are viewing is a prompt for users to sign up for the trial or membership so they can view full reports after a search is completed.

In order to confirm your report has been removed from our database, please respond to this request with the following information:

First and Last Name (including middle initial, if applicable)
City and State
Age

Upon receipt of this information, we will take prompt action to fulfill your opt-out request.

Should you have any further questions, please feel free to contact our Customer Support team at 1-800-267-2122 or via email at [email protected]. We consider this matter resolved.

Regards,
CheckPeople.com Customer Support
Customer Answer
Date: 06/19/2025
For CheckPeople.com: BBB Case #: 23462493
Please opt out information from your website per your reply:
First and Last Name (including middle initial, if applicable)" Hui Ru Maria Wu (Hui Ru is first name, Maria is middle name and Wu is last name).
City and State: Fontana, CA
Age: 49
Customer Answer
Date: 06/19/2025

Complaint: 23462493

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 6/19/2025 1:36:08 AM
For CheckPeople.com: BBB Case #: 23462493
Please opt out information from your website per your reply:
First and Last Name (including middle initial, if applicable)" Hui Ru Maria Wu (Hui Ru is first name, Maria is middle name and Wu is last name).
City and State: Fontana, CA
Age: 49

Sincerely,

M Wu
Business Response
Date: 06/19/2025
Hello M Wu,

This response is in reference to BBB Case # 23462493.
Thank you for providing additional information. We can confirm that your opt-out request has processed and approved as of 6/12/2025. The record associated with you has been successfully deleted from our website. We have included a screenshot of the approval in our database.

We have also provided a screenshot of the search results on our site when the information is searched. Since your report has been removed, there are no results found.
As explained previously, the checkout page will input whatever name is used in the search bar. Please rest assured there will be no reports found at the end of the loading process. We hope this has provided the clarity needed.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at 1-800-267-2122 or via email at [email protected].
Regards,
CheckPeople.com Customer Support
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29th i entered a few days trial period for a $1. I was full aware of I didn't cancel . I would i would be charged for a monthly reoccurring fee of $28.35. I used the service one time and canceled. Never used it again during trial. May 30th comes around.I have a charge of $28.35 from check people . I call leave a message. Casl back after weekend on Monday they tell me my subscription was just canceled a couple days ago and the payment they took was final. Told me no record of my cancelation in May .. I asked her to please look up and see I haven't used service since my 1st day of trial period . She said theres no way to know if I've used account or not . But I wouldnt be charged next month. So almost a month after I canceled and a month after my trial period expired the just decide to charge me . There's a month gap with no service . Bottom line is I canceled right away . They were not helpful at all. Might of use service later when I can afford it . Not now . This the first time I've filed a complaint in over 20 years. Very disappointeded **** ******
Business Response
Date: 06/11/2025
Hello **** ******,

This message is in reference to BBB Case #: 23443047.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
After reviewing your account, it appears it has already been cancelled as of 6/3/2025. Your cancellation confirmation number is C11914104. We did not locate any cancellation requests from you prior to this date. However, rest assured that no further billing will occur.
It appears you signed up for the trial on 4/30/2025, but the monthly subscription failed to process at the end of your trial, possibly due to a failed payment method or processing error. We see that you were more recently billed on 5/30/2025 and will be glad to assist you by issuing a refund. The amount of $29.16 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like many other negative reviews I have been charged $29.16 for a recurring CheckPeople bill that I didn't authorize.I authorized a $1 payment for a trial and saw no indication that this would continue as recurring.If the trial period is only 24 hours, cancelling within the trial period would be most difficult.I want this recurring charge cancelled. I want to hear nothing more from CheckPeople except that they have cancelled and a refund processed.
Business Response
Date: 06/11/2025
Hello ******* *****,

This message is in reference to BBB Case #: 23440571.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please keep in mind that our service begins with a 5-day trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to proceed with the checkout process, you must agree to our terms and conditions, which outline our billing terms.
After review of your account, it appears you signed up for our trial period on 6/3/2025. Since your account was not cancelled, you were billed for the monthly membership of $29.16 starting on 6/8/2025.

Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11956019.
We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

Regards,
************************** Customer Support
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a $1 promotion to find contact information for someone. To my shock, I found that, after a short break, this website continued to charge me at $1 PER DAY for over six months without informing me, or me expressly agreeing to it. This is a complete scam. What looks like a pay-per use service will continue to bill your payment method without warning or invoicing for a "subscription." I never used this after my $1 search and was billed over $200 until I discovered the charges on the seventh billing (****** drawing on a debit card).I never gave express, affirmative consent to ongoing billing by this fallacious site. This sort of predatory scheme should be illegal.
Business Response
Date: 06/10/2025
Hello ********* ****,

This message is in reference to BBB Case #: 23435245.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Our terms of service must be agreed upon before proceeding with the checkout process. You may review the terms of service by following this link to our site: ***********************************************************
To further clarify, you were billed for our $1.00 trial period on 11/29/2024. This is a one-time trial fee. However, since you did not cancel before the end of your trial, you were automatically enrolled in our monthly subscription beginning on 12/04/2024. You were billed monthly at this rate, not daily.

After reviewing your account, it appears it has already been cancelled as of 6/06/2025. Your cancellation confirmation number is C11698327. We can confirm you have also already been refunded for the months of ****** **** and June of 2025.
We are pleased to inform you that we have processed the remaining refund. The total amount of $174.96 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer. Please also note, the first charge of $29.16 will not process as a refund in our system. We recommend following up with your bank or with a ****** dispute to assist in refunding this charge.

We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

Regards,
************************** Customer Support

Customer Answer
Date: 06/20/2025
Hello,

I may have missed previous communication about this complaint. The matter is not satisfactorily resolved. Please advise whether the complaint can be re-opened or I will initiate the complaint again.
Thank you,
********* ****
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking for a service so that i could do a background check on somebody that i am interested in. I found **************************. My initial startup was $1.00, but they added another subscription on there for an additional $6.95 almost immediately. Less than a week later, i received yet another withdrawal in the amount of $29.16. With this one, I received an automated text from my Financial Institution because they flagged that charge as being Fraud. There is nothing when i go to my own Profile page for ************************** to tell me anything about renewal dates & fees, but my F.I. advised that i try to reach out to this business to demand a refund.When i finally got to speak to someone, i let them know of my dis-satisfaction and poor customer service, and poor business practices.When i initially told them i wanted my $ back, they first tried to tell me that once the withdrawal takes place, there is nothing they can do.Then i told them that my F.I. is involved now with a Fraud investigation against them, and that i was also reaching out to the BBB.Immediately after that, i got a 2 separate Cancellation e-mails, along with a single e-mail for a single refund. I again had to reach back out to them to again tell them that i want a refund for the remaining $6.95 and an e-mail receipt to prove that they refunded it.I eventually got that 2nd e-mail receipt for the refund of the $6.95 and it too was credited back to my F.I. the very same day. So now i am waiting on a new debit card to be mailed to me so that i can make sure that they dont try to charge it again. These people will never get another ***** out of ***************************** is a complete fraud. Dont waste your money, and - ultimately - dont waste your time with them, because they dont make it easy to cancel, or get your $ back.
Business Response
Date: 06/10/2025
Hello ***** *******,

This message is in reference to BBB Case #: 23431080.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When you sign up for our service, you must agree to the terms of service before proceeding with the checkout process. You can review the billing terms in our terms of service by following this link on our site: ***********************************************************
Our terms of service also explain that refunds are issued on a case-by-case basis.

After reviewing your account, we can confirm it has already been cancelled as of 6/05/2025. Your cancellation confirmation number is C11950899. We can also confirm that you were also refunded for both the $29.16 monthly subscription and the $6.95 PDF download add-on subscription.
Once again, we apologize for your poor experience with our service. However, please rest assured your account is fully cancelled, meaning no further billing will occur.

We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 06/10/2025

Complaint: 23431080

I am rejecting this response because:
1. Bad Customer Service.
2. No way to cancel online.
3. No indication on my profile page to remind me of when my next billing would be, or the amount that would be charged.
4. The initial e-mail that I received after I signed up only had the login credentials (email and password) but nothing about billing.
5. This is a very shady business that scams people out of $ since there is no indication about anything.
6. These people make it very difficult to cancel, and try to argue with you that once a withdrawal takes place, that they cannot do anything more about it....LIE!!!
7. In order to have a true background search done, this website re-routes you to ***************.
8. This is a completely illegitimate, and fraudulent business who is only there to take your $ and give you nothing in return.
9. Fraud
10. FRAUD

- ***** *******
Business Response
Date: 06/11/2025
Hello ***** *******,

This response is in reference to BBB Case #: 23431080.

We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.

In order to cancel an account, users may contact us via our customer support phone line or our customer support email. Please note that our hours are Monday - Friday, 8am - 5pm EST. We apologize that you had a poor experience with our customer service.
Under Account Settings, users can find a Memberships section indicating which memberships are active and their next billing dates. As stated previously, our billing terms are outlined in our terms of service, which must be agreed upon during the sign-up process.
Please note that we are not affiliated with ***************. If the report you are searching is not available on our site, you may be directed to a similar background check service. We apologize for any misunderstanding.
We hope this has provided the clarity needed.

We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and although I am still an unsatisfied customer, I guess I will put this complaint to rest.
This is still a shady business with obscure billing and subscription notifications.
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Check People billed me after repeatedly telling them within 2 hours I found there site very inaccurate to close my account and refund my money. They have ignored 20 emails and when you call you get a recording about special promotions. I called 10 times - then I had to go to the bank close that debit card and issued a temporary card so I wouldn't keep getting billed.This place is a racket
Business Response
Date: 06/04/2025
Hello Synthy R,

This response is in reference to BBB Case #: 23409386.

We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

Email Address used to create the account:
First and Last Four Digits of the card:
Member ID:
Screenshot and date of the charge:

We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. Please also note, we do not have any record of previous correspondence with the information you provided. Our customer support hours are Monday - Friday from 8am - 5pm EST. Please refer to the appropriate contact information below to ensure you are able to reach us.

We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

Regards,
CheckPeople,com Customer Support
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have recently learned that this Co.(Checkpeople) have been billing me $29.17 for the last 41 mths. I did sign up of a one Day trial for $1, never received a via email from them that I would need to cancel otherwise I would be billed ea mth. if u do the math that about $1,200 dollars and I'm on a fixed income!!!
Business Response
Date: 06/04/2025
Hello *** ******,

This message is in reference to BBB Case #: 23408307.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to proceed with the checkout process for the trial, you must agree to our billing terms and conditions, which explain the billing and cancellation process. You may review our terms and conditions in the following link: ***********************************************************
After reviewing your account, we can confirm it has been cancelled as of 5/28/2025 by our email support team. Your cancellation confirmation number is C8990506. It appears you have already been refunded for the most recent charge of $29.16. We have gone ahead and issued an additional refund to cover the calendar year of 2025, making the total refund amount $145.80. Given the timeframe of your request, we are unable to issue refunds past the calendar year at this time. We apologize for the inconvenience.
Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 06/04/2025

Complaint: 23408307

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 6/4/2025 4:29:28 PM
Yes, I use unaware that even my card was being charged $29.17 until I requested a paper copy of my statement which I normally do not get my CC rep. **** back 17 mths of charges from check people, when I phone them they said you were being charged the $29.17 since Jan of 2022 which I had no prior knowledge of...So basically I'm out $1200 and have never used this service!!!

Sincerely,

*** ******
Business Response
Date: 06/05/2025
Hello *** ******,

This response is in reference to BBB Case #: 23408307.

We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.

After you completed the sign-up for the trial, a receipt and confirmation of the subscription was sent to the email listed on the account. We have proceeded to issue additional refunds through 6/3/2024. Please note that we cannot issue refunds beyond a year. Your total refund amount covers 12 months, a total of $349.92. Please allow 3-5 business days for the additional funds to reflect in your account.

We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 06/05/2025

Complaint: 23408307

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 6/5/2025 1:43:35 PM
The problem is I never recall getting an email to be able to cancel there for I've been paying you for the last 41 mth =3 1/2yrs.
U can see I only used once during the trail issue! still considering I'm out a lot of $$$$$

Sincerely,

*** ******
Initial Complaint
Date:05/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a report that was only supposed to cost $1.00 and was charged $29.17. They also automatically set up a recurring monthly subscription that I never authorized. The website gives no online options to cancel any subscriptions or remove your credit card information from your account. I am currently working with ********** to try and get my money back and have locked my credit card from any future charges from this company. The order was placed on 05/29/2025 under member ID # ********.
Customer Answer
Date: 05/30/2025
I was able to resolve this issue with ************************** this morning. They refunded my money and cancelled my monthly subscription, so no further action is required on this complaint. Thank you.
Business Response
Date: 05/30/2025
Hello ****** *******,

This response is in reference to BBB Case #: 23395603.

We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time. In order to cancel an account, members can contact us via phone or email support.

After reviewing your account, it appears it has already been cancelled as of 5/30/2025 by our phone representative.

Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/03/2025. You will still incur a charge for the $1.00 trial period.

Your cancellation confirmation number is C11950477.

We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

Regards,
************************** Customer Support
Customer Answer
Date: 05/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

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