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Business Profile

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Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 417 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a quick check on August 11, 2024. I agreed to pay one dollar for a test of my credit card and 695 withCzech people to verify a realtor is real. I find out today theyve been charging me 2916 a month $262.44 total I called them and were very rude and they said no no it was there in the write up. I scanned the whole phase page and I did not seeanything and so theyve been charging me and ripping me off so now Im gonna go to my Amazon credit card and let them know and see I can get my money back because I did not approved for that at all. It said under the 695 and the dollar charge that thatsall youll be charged. They didnt say anything about oh, unless you go and cancel And thats in a different area on the page so they mislead you very very frustrating and they know theyre doing it because their attitude they give.

      Business Response

      Date: 05/27/2025

      Hello **** *****,

      This message is in reference to BBB Case #: 23369697.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to proceed with the checkout process, you must agree to our terms and conditions which outline our billing terms. 

      It appears you signed up for our $1.00 trial period on 8/11/2024.  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. Since you did not cancel your account before the end of the trial, you were billed for our monthly subscription of $29.16 beginning on 8/16/2024. 

      After reviewing your account, it appears it has already been cancelled as of 5/23/2025 by our phone representative. We sincerely apologize for the negative experience you had over the phone. We will ensure the call is reviewed and addressed appropriately. To confirm, your cancellation confirmation number is C11540127.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $262.44 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 05/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:05/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not intend to sign up for any subscription and now I have been charged $30. The main concern I have is that I cannot find a clear way to cancel the subscription.

      Business Response

      Date: 05/19/2025

      Hello ***** ******,

      This message is in reference to BBB Case #: 23347450.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. After review of your account, it appears you signed up for our trial period on 5/09/2025. In order to cancel an account, customers may contact us via phone or email customer support. Since you did not request to cancel before the end of your trial, you were billed for the $29.17 monthly subscription.

      When completing your report search, we also extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11928224.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.17 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is *********.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:05/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advertised for a $1 background check and trial. However charged my card $29 immediately as well as 6.95 on top. Both of these charges are fraudulent. And they also said that the card was declined ! When it processed the charge ! ?? In attempt to deceive and have consumer try a different card to get double charged. There is also no way to cancel. They don't have this future ?? you will have the headache of filing reports and having to close credit account. This company owners will burn in h***

      Business Response

      Date: 05/15/2025

      Hello ****** *******,

      This response is in reference to BBB Case #: 23331735.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.16 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.16 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 5/20/2025. You will still incur a charge for the $1.00 trial period.

      Your cancellation confirmation number is C11935342.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.95 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      We apologize for any inconvenience caused by the declined card error you experienced. Please note that if a card is declined, we do not have the ability to override the error that occurs. 

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:05/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep trying to bill me after I closed my account

      Business Response

      Date: 05/08/2025

      Hello ****** *****,

      This message is in reference to BBB Case #: 23292153.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      After reviewing your account, it appears it has already been cancelled as of 4/25/2025 by our email support team. Your cancellation confirmation number is *********.

      Please note there are no charges on your account aside from the $1.00 trial fee. If you are still seeing charges on your account from **************************, please provide a screenshot of your bank statement with the charges so we can further investigate. We recommend sending the screenshots to our support email address to expedite the process.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i thought i was paying a one time fee of 1 dollar and now theres a charge on my account for $29.16 that i did not expect or approve. if i had known it was a subscription i would have cancelled. please cancel my subscription and i would like a refund this is unacceptable

      Business Response

      Date: 05/08/2025

      Hello *** ********,

      This message is in reference to BBB Case #: 23287877.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      After reviewing your account, it appears it has already been cancelled as of 5/06/2025 by our email support team. Your cancellation confirmation number is C11914573.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11914573.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 05/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the site once. I never approved a charge of $29.17 that was placed on my bank card. I've requested a cancellation and refund 3 different times with no satisfaction. My next step is disputing the transaction at my bank.

      Business Response

      Date: 04/29/2025

      Hello ******* ******,

      This response is in reference to BBB Case #: 23258235.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      After reviewing your account, it appears it has already been cancelled as of 4/28/2025 by our email support team. 

      At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 5/01/2025. You will still incur a charge for the $1.00 trial period.

      Your cancellation confirmation number is C11909052.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13 a company called ************************** attempted to charge my daughters gohenry debit card ***** and has been atempting to every 2 days. I called this morning as my daughter did not interact with their web site to see what was going on. They attempted to close an account but cant locate it I am concerned that while they dont have a record of my child they got her debit info

      Business Response

      Date: 04/24/2025

      Hello **** ********,

      This message is in reference to BBB Case #: 23240140.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. We have located an account under the name and email address you provided.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      It appears the account was created on 4/13/2025 and was scheduled to begin billing for the monthly subscription on 4/18/2025. However, the account is showing a "failed" status, meaning our system attempted to collect the funds from your payment method but failed at doing so. This explains why you noticed attempted charges. However, rest assured that only the $1.00 trial fee has been processed.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11893307.

      If you did not use our site or sign up for our trial period and believe the account was made fraudulently, we suggest contacting your bank for assistance in ensuring your card information is secured.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been selling information not just about me, but they included phone numbers for 3 of my Family members. If this is not illegal to sell my data against my wishes surely it is to include addresses and phone numbers of 3 of my family members against my will. I have paid money to have a company try to have this info removed and am still waiting for them to do so. This business has a very long list of complaints and something should be done. Thanks for any help with this matter.

      Business Response

      Date: 04/22/2025

      Hello ******* ****,

      This response is in reference to BBB Case # ********.

      We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

      We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

      Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

      We understand your concern about your personal information and your family's phone numbers appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, ************************** has no ability to edit or remove the content listed on your report. 

      If you are concerned with the availability of your public information, ************************** urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.

      ************************** does not assemble or evaluate these records, but instead makes them available on a single website to individuals who have a membership with us.

      We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:04/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Should have been billed 1.00 for 5 day trial. Was billed *****. Would like my money returned and ALL my personal banking info destroyed and my subscription canceled. They're not clear, upfront and honest and they know it.

      Business Response

      Date: 04/21/2025

      Hello ***** ******,

      This response is in reference to BBB Case #: 23228953.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/25/2025.

      Your cancellation confirmation number is C11901472.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the $1 trial for a report then I get a message from my bank saying that it charged $29.16 which I did not want and therefore I want a refund this is ridiculous

      Business Response

      Date: 04/21/2025

      Hello **** ******,

      This response is in reference to BBB Case #: 23227232.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.16 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.16 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/24/2025.

      Your cancellation confirmation number is C11900878.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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