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Business Profile

Mobility Scooters

Scooterbug Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Scooterbug Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scooterbug Inc. has 4 locations, listed below.

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    Customer Review Ratings

    4.7

    Average of 260 Customer Reviews

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    Review Details

    • Susie W

      Date: 05/25/2025

      Made my ******** trip so much easier! So helpful and worked well with me in getting what I needed for me and for our trip. Delivered to resort and waiting when I checked in. Picked up from resort at end! Over all experience was great! Will always use them when available at any destination.

    • Donna C

      Date: 05/23/2025

      I have rented from Scooter Bug more then a dozen times. Never had any problems. Would recommend them to anyone in need.

    • EJ M

      Date: 05/21/2025

      Rented the *** for my Mothers first trip to ***. Shes had hip surgery and has 2 very bad knees. Having it was necessary. The scooter was delivered on time, but it was dirty. Dust all over and crumbs in the seat. I cleaned it off myself. The cup holder I paid for was missing as well. I called for the cup holder, which they delivered to ************* quickly. It took us a bit to figure out why we had trouble getting it to turn back on after parking it somewhere, but we did figure out to flip the parking break lever before turning the key. I also had to pay for a whole extra day because our flight had been delayed, so we needed 2 more hours. Every CS *** I spoke to was polite and helpful. The rates are better than some, and WDW staff is good at helping to operate (park on busses etc) the scooters.

    • Eddie K

      Date: 05/12/2025

      Fantastic company and excellent Scooter Bug no issues or flaws

    • Dawyn B

      Date: 05/12/2025

      I rented a ScooterBug during my stay at ************. Reservation was easy and Scooter was waiting for me when I got there. The first day it would only move at high rabbit speed on the k*** Scooter was ALWAYS at full speed making it extremely difficult to control. One of the bus drivers even told me it was dangerous and I should request another, which I did. **************** was very helpful and apologetic. A new scooter was delivered that evening. The next morning we headed to **** and once I parked on the bus and turned off the scooter, it would not move when I restarted it. It showed a full charge, but the dashboard lights would blink and the battery indicator would immediately go to one red bar. Had this issue through the entire day at the park. Called customer service and requested my THIRD unit. The unit was delivered the same night. It was obvious they just reassigned me the same unit I had the first day!! . There was an inspected by tag on the scooter and it did regulate the speed properly but it also had battery issues. Every time I shut the unit off, it would take at least 5-6 tries with shutting power off, flipping the manual/drive button on the scooter to get it running again. This is a HUGE inconvenience to not only me, but everyone on the transportation that I am using. At this point I didnt call for another scooter as I was tired of having it replaced with another faulty unit. The bad scooters in for days was TOTALLY UNACCEPTABLE. I asked for reimbursement of my money due to being unconvinced the entire visit. I was told I would receive a two day credit since I had two scooter replacements. I feel this is totally unacceptable as I actually had three replacements plus my whole trip was inconvenienced. I would not recommend Scooter Bug to anyone

    • Jeanette W

      Date: 05/04/2025

      The rental process was so easy. I had to change my drop-off/pick-up twice and it sure enough arrived to the correct place. Had no issues with the scooter. Did everything I needed it to!

    • Linda W

      Date: 05/04/2025

      Real live customer here. May 2025. The ********************** was at my hotel on time and I used it all week. 2 batteries. Never died on me. Awesome experience.

    • Brian F

      Date: 04/28/2025

      Scooter bug was a life saver. They were very accommodating and offered a variety of selections.

    • Kathy N

      Date: 04/11/2025

      Great service. Dependable. Use them all the time. Great scooters

    • LeeAnn W

      Date: 03/17/2025

      Scooter Bug and ****** have made the rental sooooooo easy. The scooters are always clean, shiny, and operate quit easily. I even changed resorts and had to nothing but extend the contract. Perfect!!!!!!!!!!!!*** *** W.

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