We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobility Scooters

Scooterbug Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Scooterbug Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scooterbug Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.7

    Average of 260 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Philip L

      Date: 05/12/2023

      Philip L

      Date: 05/12/2023

      Scooter was ready when I arrived and the pick up time was perfect for my departure.

      Scooterbug Inc.

      Date: 05/17/2023

      Thank you for taking the time to leave us a 5-star review. We appreciate your feedback, Philip!

    • Keith D

      Date: 05/11/2023

      Keith D

      Date: 05/11/2023

      We have rented Scooterbug ECVs for the last several years. They have always been where we asked them to be at the time we requested. Their website is easy to navigate and their customer service representatives are friendly and helpful. Their rates are also the lowest we found. We will use Scooterbug every time we travel to Orlando.

      Scooterbug Inc.

      Date: 05/17/2023

      Thank you so much for the positive feedback, Keith! We appreciate hearing from you!

    • Michael M

      Date: 05/08/2023

      Michael M

      Date: 05/08/2023

      Very clean equipment and very reliable always can count on scoters to be there at the hotel ready to go thank you for your professionalism ******** Family

      Scooterbug Inc.

      Date: 05/11/2023

      We are so grateful for your kind words, Michael! We appreciate hearing from you!

    • Nicole R

      Date: 05/08/2023

      Nicole R

      Date: 05/08/2023

      Would definitely use this company again. Was available when we arrived, clean and in perfect condition. Highly recommend!

      Scooterbug Inc.

      Date: 05/11/2023

      Thank you so much for the positive feedback, Nicole! We appreciate hearing from you!

    • James M

      Date: 05/02/2023

      James M

      Date: 05/02/2023

      The Scooters were delivered on time and they more than held the charge. we were able to go to 2 Disney parks all day before we had to charge them.

      Scooterbug Inc.

      Date: 05/11/2023

      Thank you so much for the positive feedback, James! This review made our day!

    • Martin B

      Date: 05/02/2023

      Martin B

      Date: 05/02/2023

      booking, pick-up, scooter, drop-off all great; no issues at the resort

      Scooterbug Inc.

      Date: 05/11/2023

      Thank you for taking the time to leave us a 5-star review, Martin. We appreciate your feedback.

    • Jennifer V

      Date: 04/28/2023

      Jennifer V

      Date: 04/28/2023

      Super easy to deal with at Disney world! No problem with delivery or pickup.

      Scooterbug Inc.

      Date: 05/11/2023

      Thank you so much for the positive feedback, Jennifer! We appreciate hearing from you!

    • Robert D

      Date: 04/25/2023

      Robert D

      Date: 04/25/2023

      This was a lifesaver for my bad back and busted knee. Customer service was quick and thorough. The scooter worked like a charm. Only downside is other visitors at Disneyland would not look where they were going, and there was many times. I almost crashed into them, but the scooter was awesome.

      Scooterbug Inc.

      Date: 05/08/2023

      Thank you so much Robert for your feedback! We appreciate hearing from you!

    • Sandra E

      Date: 04/12/2023

      Sandra E

      Date: 04/12/2023

      Safe and easy to use. Made visit to Disneyland fun for whole family

      Scooterbug Inc.

      Date: 04/13/2023

      We are so grateful for your kind words, Sandra! We’re glad that we could make your trip memorable.

    • Becky S

      Date: 04/08/2023

      Becky S

      Date: 04/08/2023

      There needs to be a better place to include client information on reservation. Their name needs to be the first name the Disney Resort Cast Member sees. I’ve had several clients turned away because it shows up in booking agent name and they don’t see the clients name. If I’m booking for them, it should not show up as my reservation. This is VERY inconvenient for the client. They have to return to bell services again and that is unacceptable. They shouldn’t have to give them my name for their reservation.
      Also, it seems it takes a long time for commissions to be paid. There should be a place, not on client receipt, that shows the exact amount of commission. It never matches what I think it will be.
      I use and recommend SB to all my clients and other than the confusion at pickup and commission payments, I am satisfied with the service.

      Scooterbug Inc.

      Date: 04/13/2023

      We greatly appreciate your feedback Becky. However, we do recommend that suggestions on how to best improve our process for travel agents be submitted to the following email, [email protected], so that we can best address the feedback received.

    Scooterbug Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.